Centennial Moving

Centennial has moved me from Charlottetown to Vancouver and I cannot say enough how happy I am for choosing Centennial to arrange my move as I had some of the horrible experiences in moving across the country, Centennial did the move with orchestrated way and an effortless to me, they have packed everything, load them into the truck and drove all the way to Vancouver, reached on time, paid them the balance and got my goods in perfect shape, as easy as it sounds, Thank you Centennial, will surely recommend you!

Move size: 3 Bedroom Home Service cost: $4700

The packing of the materials was the only good thing this company did. They kept the moving date till the last minute and it took much longer than the time window they had given me.
The stuff they did move into my new apartment was damaged.
The customer service representative I was talking to to discuss move in dates was rude and threatening when I expressed concerns and when I let him know the details of my moving.
Awful, wish I could've changed company, but they only mention the details after you've paid.

Move size: 1 Bedroom Home Service cost: $3000

This was a truly ridiculous experience. I've moved several times from country to country, and I've never had a more inept moving service.

I contracted Centennial Moving to move a small amount of furniture and personal items from Vancouver BC to Montreal QC. They, at the time of deposit, told me that the move should take 8-14 days typically. I wasn't looking forward to spend the time in my new empty condo, but I understand that they can't simply teleport my items there. So, I paid the deposit, and on began my nightmare experience.

The team sent to pick up my items in Vancouver were professional, friendly, and quick. They both remarked at how little that I had for them to move, and said it would take about 90 minutes to load the truck properly, and they were basically correct. They wrapped all my unboxed items in moving blankets, and secured them with packing tape. Each item was labeled and numbered. It was impressive.

I took a little vacation (to avoid an unnecessary empty week in my condo), and then arrived in Montreal seven days after the pick up, so I would be available when they arrived. I hadn't heard from the company since they've picked up my items, but once again, I understand that they're not exactly going to give me daily updates. So, my wait begins.

Around day 15, I send them an email. I get back a, "It'll get there when it gets there, and we'll let you know". Curt, and unapologetic, but it's only a day late.

Around day 20, I send another email. It's ignored.

Around day 24, I call. I'm told that they're going to talk to dispatch and call me right back. They don't.

Around day 28, I call again. I ask why I wasn't called back about my delivery window, and they again suggest that they're going to talk to dispatch and call me back. I insist that they need to call me back this time. They tell me I will get my stuff next month, at the end of the first week, or during the second week. Six weeks after pickup. I'm understandably angry, and I ask how I'll be compensated. He says that he will talk to the manager and will call me back. He does not call me back.

Around day 30, I call again, and ask again about compensation. I get the same reply, and I insist that he actually call me back. He calls back about 10 minutes later, and says they're willing to discount my move by $50 dollars, and not a penny more. I have some back and forth about how that's insulting and inadequate. He isn't apologetic, and basically says thems the breaks.

Around day 40, I still haven't heard from them, I call again. I'm starting to think my items are never going to arrive. I go through the "talk to the dispatch" routine, and basically tell them I'll wait on the line, and they call back and tell me that they're going to deliver my items later than expected (Surprise surprise), but it will be before the weekend.

Day 43, I get my bill. They've vastly inflated the weight of my items. They suggest that I have just under 2000lbs, but it's actually impossible. I have 3 large boxes (mostly light), 3 medium boxes, TV, printer, soundbar, sofa, coffee table, side table, nightstand, queen bed/frame, two suitcases, a light ikea chair, a small desk, computer chair, two wire/cloth drawers, and a bookshelf. A generous 1300lbs or so, but I would believe up to around 1600lbs. I'd be skeptical at 1800lbs, and completely in disbelief at 2000lbs. There is no method of really arguing anything, and they don't send any sort of proof/documentation to show your items (ONLY) being weighed. However, your items are being held hostage.

They also tell me that their large truck will not be able to make the delivery, so I will have to pay $150 for a 'shuttle team' to move my items into my condo. After some arguing, and bringing up the 45 days it took it deliver, they finally, begrudgingly agree to waive the shuttle fee.

Day 45, the contracted crew to drop my stuff off was great. They did it quickly, without any fuss.

Be very wary if you choose to do business with this company.

Move size: 1 Bedroom Home Service cost: $1200

From Winnipeg to Vancouver was a solid move for me. Basically started searching online for a couple of months beforehand. centennial were one of the first to pop up. They seemed like they had a good history of moves and had some nice positive reviews online. Estimate was simple and comprehensive. Quote was competitive. So I decided to go with them. Staff were quite friendly and approachable. They got the job done concisely and I just sat back and let them get on with it. This is how a relocation service should work, right ! Thanks very much.

Move size: 2 Bedroom Home Service cost: $1810

I had to move some furniture from my family home in Ontario (after the death of my mother) to my own home in Nova Scotia. I contacted a dozen moving companies and selected Centennial Moving based on their price estimate and their on-line reviews. Just days before the scheduled move, they cancelled on me! They said a driver got sick so my move was off. I was shocked that such a big, well-rated, national company could be so poorly staffed that one driver being sick could cause this. Their cancellation caused me so much extra stress at an already stressful time in my life. The only good things I can say is that the representative, Max, communicated well with me, and I did get my deposit back. But what good is a moving company that doesn't fulfill their obligation to move your things??

Move size: Partial Move Service cost: $1500

Just had a move from Markham to BC. There was so many different movers to choose from. In the end I chose Centennial not only because of their good reputation, but also because the initial contact I had with them went so well. My hundreds of boxes were dispatched carefully and not one of them was lost in the process. They were very accommodating of my needs including arrival time in BC. There was clear, open and constant communication throughout pickup to delivery. Great way to do business.

Move size: 2 Bedroom Home Service cost: $2350

Avoid using this moving company. They give you lover rate in the beginning and then you end up paying double. They do not care about you or your stuff just about your money. They do not take any responsibility for the damage caused by their crew and are not going to reimburse you. Their "claims department" is a joke. All they do is sending you ridiculous email explaining why they are not going to pay you. We had damage for $1000 and they offered us $50 expecting to avoid negative review. We were very disappointed.

Move size: 3 Bedroom Home Service cost: $8300

My family and I just moved from Ontario to Alberta. I researched endlessly looking for a great moving company that was not only reputable but took pride in what they do! We had such an amazing experience from beginning until the end. Warren is a top notch associate there. He was super friendly, and went out of his way to make sure that we were satisfied! They were such a transparent company. There price was a bit different, but so was the quantity of our stuff. No dispute there. Warren let me know if there was a difference in the weight what it would be by the pound if over 2000 lbs it would be .49lb plus scale fee plus the delivery fee + tax. He even offered for us to go see the truck get weighed before and after. Which was nice to know that they gave us that kind of transparency. We did not end up going because we had to much going on that day.

They gave us 5 weeks of storage which was included in the price that was quoted to us. We did end up storing our stuff for 2.5 weeks which was included. When our stuff arrived, everything was there. NOTHING WAS MISSING OR BROKEN! A plastic bin or 2 was cracked but they were already cracked when I packed our stuff. The guys who packed the truck in Ontario were very fast and friendly, and so were the guys who unloaded our stuff in Alberta. I will definitely use this company in the future 100%!

Move size: 2 Bedroom Home Service cost: $1670