Best Interstate Moving and Storage

The BISM Customer Service Team - Peter and Dominique specifically- were my Superheros when dealing with a subcontract moving company. I am giving the BISM Customer Service Team five stars. Both Peter and Dominique were both very professional and patient as the subcontrated moving company had movers arrive with no dishpack boxes for china sets clearly listed on the inventory. The BISM Customer Service Team does a fantastic job considering this portion of the company is taking the ‘brunt’ of customer frustrations. The business model of BISM moving being a broker and subcontracting out to other moving companies takes the overall rating down to four stars. If BISM would adjust their model to hire professional packers to pack and separately hire professional movers to load, this would increase customer satisfaction and reduce damage to household goods.

Move size: 2 Bedroom Home Service cost: $6800

WORST MOVING COMPANY ..They do not take accountability of pick up or delivery ..They keep blaming BOOST for every thing . THEY DOUBLED OUR ESTIMATED COST OF SERVICE ON THE DAY OF PACKING. Our pick up was messed up , no one picked up the phone or had any clue about pick up . The pick up guys were so inefficient . Its been 11 Days and they still have no clue about delivery . They keep bouncing the date .RUN AWAY FROM THIS COMPANY . DO YOURSELF A FAVOR AND DO NO HIRE THEM.

Move size: 4+ Bedroom Home Service cost: $16000

Warning! Do NOT use this company. They are deceptive and will overcharge you then not provide the services you paid for. I asked for a company that moved luxury homes, as I have a lot of heirloom quality furniture. Best Interstate Moving and Storage gave me an estimate for a full pack and said I wouldn’t have to pay for anything I packed myself. They screwed me over and gave me a two day window, which did not leave time for a full pack. I spent over $800 on boxes/packing materials and ended up packing everything myself. They still charged me for the full estimate!! The crappy moving company they found held my belongings hostage for four weeks while I lived without any furniture even though my contract stated “no storage.” When I finally received my stuff, many items were damaged and dirty. Best Interstate Moving and Storage is a fraudulent company. Do not trust them. They do not care about their customers and they will rip you off.

Move size: 4 Bedroom Home Service cost: $18000

We had a small interstate move scheduled with Best Price Moving and Storage contracted by us through Best Interstate Moving and Storage.

Cristina, Fiona and Aasiya at Best Interstate Moving and Storage all provided excellent service. We first contacted them on a Saturday, 9 days before we needed the move. After a number of discussions, calls to other movers and reviews we read, we booked their services at the end of that day. They were easy to access by phone and email; they were thorough in their explanations of their services; available on short notice; and every aspect of the move went perfectly smoothly.

They chose the actual moving company for us (Best Moving and Storage) and their services were also timely and efficient.

Move size: Partial Move Service cost: $2000

I previously posted a negative review about this company based on some misrepresentations of a former employee about the timing of my move, and the difficulty caused when the movers they contracted with did not deliver on the date they promised. The company did all they could, and more that you would ever expect, to resolve my problems.

I was moving several large pieces of furniture from New York to Ohio, and had a very specific time frame for delivery when I would be in Ohio to receive them. An employee (who is no longer with the company) represented that the pieces could be delivered within the required time, but things changed after my initial deposit. First, the movers with whom they contracted said they could not deliver within my time frame. When pressed, they gave me a two day window that worked for me.

After I drove to Ohio, the company, TR Moving Systems, told me that they could not deliver on either of the dates previously promised, and could not be specific about when they would deliver. I had to return to NY, so I arranged to pay someone to accept delivery of the furniture in Ohio.

They finally set a date and time for delivery, and when the furniture was delivered (hours later promised), a desk leg was broken, and the dining room table legs were missing.

Upon being advised of all of the problems and dissatisfaction, Best Interstate Moving and Storage Company stepped in to resolve matters. They repaid me for my expenses and aggravation caused by the delayed delivery date; they stopped using TR Moving Systems; they tracked down the missing table legs and arranged for their return; and most of all, they took the position that I, the customer, deserved good service and to have things made right.

Problems are a part of life, and they certainly were a part of this move. I was in a particularly difficult position, because I was moving items in preparation for a lengthy operation, and I was in no position to sort out the problems caused by TR Moving Systems.

Best Interstate Moving and Storage went out of their way to put things right. They went the extra mile to insure that I was a satisfied customer. Beyond that, they were very kind to me --- keeping me up to date about the progress with finding the missing table legs, and even sending me get well flowers after my surgery. They took a situation that I found overwhelming and turned it into something manageable. To me, the test of a good company is not that there are never problems (because problems do crop up) but how the problems are handled. Best Interstate Moving and Storage has shown themselves, beyond question, to be a company that cares about doing the right thing for their customers.

Despite having a problem filled move, I can highly recommend Best Interstate Moving and Storage as a company that will stand by its word and resolve any problems that may arise.

Move size: Partial Move Service cost: $1600

A friend recommended I use this company when I decided to move to Nevada. I am extremely neurotic about my sentimentals and valuables. The customer service manager ,Shayna, learned this when I called 10 times the first day just to be sure the truck hasn't crashed. She then proceeded to call me with regular updates which put me at ease. Knowing that I'm not just another transaction and that they actually care about my stuff was truly spectacular. Everything arrived in perfect condition and quicker than I expected. They really went above and beyond to make this move as easy as possible.

Move size: 2 Bedroom Home Service cost: $5000

As a first time cross country mover, I really didn't know where to start but I was lucky enough find Best Interstate Moving. Their sales department made it very easy for me understand the entire process as well as tips on how to choose a moving company, I was thankful that they very transparent. With a little shopping around, Best Interstate was and easy choice. The pricing was competitive with major carriers and they stayed very attentive and responsive throughout the process. My delivery arrived on time and in great condition. I actually run consumer call centers and I was very impressed with the personalities of all of their team that I spoke with as well as their processes. This is an easy 5 star review to write.

Move size: 2 Bedroom Home Service cost: $3540

This company should be called WORST Interstate Moving because they did not do a single thing right and for over a week now my wife and I have lived through a horrible nightmare all basically due to the incompetence of the actual movers and the unreliability of the scam artists that make up BIMS. I would NEVER recommend this company to anyone. The list of grievances is way too long for this space; however, I will enumerate a few examples : 1) they grossly underestimated the weight (approx 50% ); this caused a ripple effect for the entire move.
2) also lead to an unbelievably high rate after I was promised by Best on more than one occasion that I would never have to pay more than their estimate . Ended up paying $10,000 MORE than the price I was given !
3)It took them over a week to finally deliver all our furniture and they had to use 3 trucks ; I have moved several times in my life and this looked like a complete joke ; an 18-wheeler, a 40-50 footer from PENSKE, and then when that was full they had to go and rent a 20 footer from U-Haul .
No planning and no semblance of organization is what caused this .
[EDIT]
5)several pieces of furniture were damaged; there was no organization to their packing or loading; they did NOT communicate well at all; my wife and I were both moving into new jobs and they put us in a very bad position by not moving us in a timely fashion and all the headache they caused us both which produced many arguments between us and a very poor way to start at new work places.
As I stated above, this is only a small portion of the complete and utter miscalculations, misrepresentations(i'm sorry , LIES), and overall incompetence of not just the actual movers, but the awful company known as BEST.
Mark L. Mudano, MD.

Move size: 4+ Bedroom Home Service cost: $23000

First, yes I realize (now) that BIMS is just a middleman and contracts independent crews to do the actual moving. That said, they are vouching for the outfits they set you up with, which in my case seems to have been a pretty incompetent one.

To start, in the email from BIMS after hiring, "We require a 3 calendar day pick up window for all jobs. 24 – 48 hours before your pick up date, we will contact you to let you know your pick up date and time window." I was informed a couple of hours before they would arrive, which turned out to be somewhere around 4 p.m. on day 2 of the 3-day window. So basically, at that point I had assumed BIMS had forgotten about me, but could not get ahold of anyone (phone, twitter) to find out. Since the closing of my current house was to take place in a couple days, I was a little uneasy. Once the crew arrived, pickup generally went ok. However, I was informed that final cost could only go up based on final weight, not down. I don't think this is what I was led to believe by the BIMS rep, but I don't have a transcript of that call.

Delivery didn't occur until probably 2 weeks later. This felt long, but I don't know what industry standard is. The crew called to say they would be in town the next day (I think) for delivery. Whatever day I was told, I got another call on that day saying they wouldn't be there until the next day. So, I had to take time off from a new job two days in a row. Additionlly, several items were broken and others just mishandled. Some items are missing, including my couch. Upon discovering the missing couch, I was informed it would be delivered about a week later. The day it was to be delivered came and went about 2 weeks ago, no couch. But, I did get a tub of someone else's stuff, so I guess that helps a little. Also, only cash or money order was acceptable (not certified check apparently, despite what my confirmation email said). Again, I don't know what industry standard is, but this day and age it seems ridiculous and is highly inconvenient.

I may have missed a thing or two in there, but the theme should be borne out. Basically, I will not contract through BIMS for my next move and I would suggest you don't either. Maybe you'll get a good third party, but maybe you won't. And for what it costs I'm not sure it's worth the risk. It is great to not have to load anything, but I would suggest giving some other group that pleasure.

Move size: 2 Bedroom Home Service cost: $3800