Fuller Moving Service

Beware!!!! I would seriously caution anyone on using this company for their moving needs because They engage in very unethical business practices such as the following: 1. We were quoted an estimated price for our belongings that was much heavier than the actual weight of our 4 previous moves that contained about 1/3 more items. This brought up our first reservation about using Fuller Moving. When we brought our concerns to their attention they reduced the estimated weight and estimated cost pending the production of an empty and loaded weight ticket for the truck containing our belongings to justify any increase. This seemed reasonable to us so we proceeded with using them. 2. They charged a 2K increase for a shuttle, to shuttle our belongings out of a storage into the long haul truck because they claimed their driver couldn't get their long haul truck into our storage facility which had plenty of room for a truck of its size. Then the day of the move they showed up with two smaller trucks to load our belongings and transport them to their storage facility in Sacramento to await a long haul truck. This caused my belonging to sustain 2 unnecessary moves and abnormal amounts of damage. Plus they charged me 2k for their convenience. Again, we called and complained that it was unethical for them to charge for a shuttle that was used for their convenience and not for necessity of our move. We were furious, if we had known their intentions we would have just waited till they had a long haul truck available instead of being charged an unnecessary 2K and our belongings sustaining unnecessary damage. The owner argued with us and gave us a bunch of BS excuses. 3. Then when they got our stuff to their storage facility they claimed the weight of our items were much heavier and again increased our cost 3K. We again disagreed and demanded a weight ticket showing the truck numbers with their empty and loaded weights with our belongings only. The owner again argued and finally produced two tickets that did not contain all of the information required and with hand written totals at the bottom. Not a legitimate weight document to warrant an increase. But they had our belongings hostage so we had no choice to pay the bill to get our stuff. 4. We paid an additional $350.00 to have my commercial embroidery machine crated. When they delivered our belongings I just happened to be there and witnessed the workers unload a large rectangle box with no lid, containing no packing material and my 15K embroidery machine that was supposed to be crated! As they unloaded it onto the hand truck I witnessed the machine slide and crash into the end of the box, smashing through the box and damaging it beyond repair. I was furious! I called the owner again and all he did was lie and give excuses....how the crate they brought was too small...that they did their best to pack it....blah blah blah! I told him his excuses were totally BS as they had 3 opportunities to pack it in the crate we paid for and they didn't so that is gross negligence! I demanded my money back for the crating. He said he would send the check that day. 4 weeks later no check. I had to call again and threaten him to get the money back. 5. The truck driver openly admitted to us that this company NEVER weighs their trucks loaded and they just over estimate to make sure they cover their costs. So what we had initially thought about the weights being falsified was indeed correct. 6. Now their company refuses to cover the cost of the deductible and cost to repair my machine they destroyed by not crating it and the abnormal damage to my other belongings. Over 30K of damages!

Because of all of this we are now reporting them to the following entities:

The BBB for their unethical business practices, The State Utility and Transportation Commission for having unlicensed drivers and for not having requires state and CDL drivers logs, The Department of Weight and Measures for fraudulently falsifying weight tickets to validate over charging, and pursuing a court case to sue them for damages!

Move size: 3 Bedroom Home Service cost: $12000

NO stars for this company if I can choose!
I got ripped off by this company because I am old and didn't know the market price for moving.
It was a moving of a small one bedroom apartment from an assistant living community to another assistant living community about 10 miles apart. I didn't have too much stuff to move. They claimed that it took two days and five movers to do it. How could it take that long? It was a lie. I remember it took 9 hours total. They never gave me an itemized moving expenses. On the moving day, they tried to find different reasons to add charges to my bill. They did packing, loading and unloading supper slow because they wanted to charge me more hours. Besides their high rates for labor, they charged me a big amount of money for packing material which is not true because I didn't have that much items to pack. They charged me five times more than other moving company would charge me. But I found it out too late.
After the moving, I found some of my valuables are missing and some of my items are broken. I called the owner but he denied everything and did not take any responsibilities. I regret deeply that I hired this company. I hope you learn from my experience and not get ripped off by this company.
The owner claims that they have itemized moving expense. I asked the owner to send it to me. They sent me one but I can tell that they just made it up recently because I have never seen it before and some items on it are wrong.
I found that there are a lot of negative reviews about Fuller Moving Services online. I should have done some research before I hired this company!

Service cost: $3215

Out of the 100 wine boxes I packed I have only found 29 that were put inside huge boxes. So what happened to the other 79 wine boxes? I did not request that they rummage and tear up my boxes just to put them in giant boxes – this is not what I signed up or agreed to. The sales rep said that by me packing my own stuff I would save me packing charge money. My iMac 21 desktop computer went missing with the $10,000 worth of software and all my my client database, medical and tax records. Nathan lied and said he delivered my computer but it never got to me. He denies and lies to me and refuses to give it back. I paid $16,000.

Move size: 2 Bedroom Home Service cost: $16000

This company is a ripoff and North American will not refund any of my significant losses. My computer was stolen, 30 of my boxes never showed up and they sure didn't fix my bed, they refused to assemble my waterbed when the sale rep said they would when I hired them. They lied, stole property, damaged my dining room set and almost 30boxes went missing. SERVA who is their insurance carrier has refused to investigate the loss of my iMac21 desktop computer or give me reimbursement. North American Van Lines and SERVA services are liars, cheats and thieves and they stole my identity which created all kinds of problems with the IRS.

Move size: 3 Bedroom Home Service cost: $15000