Best Interstate Moving and Storage

BIMS contacted My moving reviews and had my last review removed. Funny enough, the entire review was 100% our experience with this fraudulent, unethical company. We moved from California to the east coast. First and foremost, we got uncharged on packing materials. If we had not packed 2/3 of our house with our own boxes and supplies, we would have owed thousands in extra costs. It was a nightmare from the beginning - Hardly any communication from our coordinator, didn't even know when packers would arrive. Stuff literally thrown into boxes - we found fragile lamps with bathroom scales. My iMac literally put into a box without any protection. A horseshoe of a job. Then, at arrival, one guy said he was a convicted felon, the other vomited all over my backyard. None of them with the same company that packed us- they were from the home depot parking lot (inner city). None of them had any experience assembling things and we have over 40 missing boxes. BIMS knows they were negligent, they provided the credit card company fraudulent documentation. Canceled their contract with the carrier and offered a measly settlement if I would take down my review. Pursuing legally for breach of contract and negligence. STEER CLEAR!!

Move size: 4+ Bedroom Home Service cost: $24000

I cannot speak enough praise about Best Interstate. We had our previous company fall through, and we found ourselves in need of a truck in 3 days, to move 730 miles! Mae was able to walk me through the process and get our inventory detailed. We set everything up on Friday afternoon around 3pm. Saturday we were in constant communication with Tequela. The movers (Helix) were supposed to arrive Wednesday, but the weather wasn’t ideal, so Thursday morning two Helix movers were able to pack up the entire truck in 4.5 hours. They departed at 1pm and they were professional/well mannered. The next day, the crew of 3 delivering our belongings called with a delivery time of 12:30/1:00pm. They arrived at 12:30 and began unpacking. The only hold up was Best Interstate approving the payment amount because the movers were so fast! We got them paid, and they departed at 5:30pm with everything put together in the correct rooms. Tequela, again, was in constant communication and was able to answer any questions we might have. We will be buying a house next year, and this is the moving company we will use, and recommend to others.

Move size: 4+ Bedroom Home Service cost: $7925

Everything arrived well yesterday and seems all in order.

Amir and his helper Tyrell did a great job and final fee was paid at $950 (cash) as expected.

The pickup crew two weeks ago Vincent and Tony also did a great job.

Thank you! Thank you!! Thank you!!

-Tom


special thanks to Jerri who was there from the first call on setting up my move, you are my hero!! please share this email with your manager.

Move size: Studio Service cost: $2971

They cannot guarantee anything, since they're just connecting you to other movers- a middleman, really. They can keep your items for up to "21 business" days after pick up, and they cannot even guarantee a pickup day, even though it seems obvious people need to know that kind of "specific" information. Please don't go with them. Protect your home, your money, and your time and use a different company.
Look up their rating on Better Business Bureau and you'll known everything you need to know. Can't believe I let myself fall for their false promises.

Move size: 1 Bedroom Home Service cost: $4000

I was referred to BIMS by another moving company when I was searching for estimates for moving my elderly parents across country. BIMS is a dispatch service that coordinates with moving companies- this keeps the normally high cost of moving, affordable!

The representatives at BIMS were helpful and very responsive. Additionally, the inventory process was painless!

The moving company that BIMS contracted with were AMAZING. I’m a retired military spouse & have never experienced the care and attention provided by the movers.

I will be recommending BIMS to everyone facing a cross country move!

Move size: 2 Bedroom Home Service cost: $3600

Worse experience ever! Stay away from contracting this company. I would give it no stars if I could. If you use them your most valuable items will go missing and whatever you get will be broken. (They lost my computers, new Canada goose jackets, a vintage and super expensive small table, and a few other valuables. And our couch, pretty expensive lamp and a bunch of other things broken and not fixable. Not to mention you will not get your things until 3-4 weeks later after the date you agree upon. Their customer service is almost non existent after they get your money and they expect you to waste your valuable time to file a claim if you want some $ back, however there is a trick to it! - you will need to upload receipts for the items that you lost or were broken, like if you were planning on that and had them saved for this type of scenarios. An absolute nightmare!

Move size: 1 Bedroom Home Service cost: $2300

BIMS started off great with a wonderful sales team. After they contracted with the movers it all went down hill. We had several issues with the contracted mover but BIMS was not willing to help us in dealing with their contractor. We hired BIMS not their contractor. We expected BIMS to follow through on the entire move not just selling to us.
Do NOT use Best Interstate Moving and Storage. They won't help you with your move or and issues you may have with their contractors.

Move size: 4 Bedroom Home Service cost: $15000

I was moving across the state after being in the same state for 30 years and a very stressful situation was made much more bearable by the wonderful customer service I received from Tequela. I cannot say enough good things about Tequela! She was totally amazing from start to finish, was there with me at every step of the way and I could reach her at any time and her response time was exceptional. This company gave me the best quote and stayed pretty much true to it. There were a couple of snags, I had to pay little extra because they could not bring a semi into my apartment complex but that was a small price to pay for the excellent packing and delivering. Nothing was broken everything was done very fast and the guys were all very professional.
I highly highly recommend this company !!

Move size: 1 Bedroom Home Service cost: $4800

Very nice job indeed. Stephanie, Jasmine and Helix Transfer and Storage were efficient, responsive and always very helpful.

It was difficult to book an elevator for moving out of my high-rise apartment, but the team at BIMS and Helix were responsive and made a big effort to get the job done on-time! The team did a great job of packing up and making sure everything was safe and secure.

Delivery was very quick and the team was professional and efficient.

Move size: 1 Bedroom Home Service cost: $3200

The quote and pricing process was seamless, the issues started when we were a week from moving date and getting a hold of someone to update total count and obtain confirmation for move. I was provided a date and Helix as the moving subcontractor - A day early and a subcontractor named Rayan showed up to pick our stuff, I called and was told that system said Rayan she didn’t understand why I had different information as if I was making it up! Our property was packed and stored, we were working on a delivery date with Best and told that a confirmed date was not available 2 weeks prior when I was contacted by dispatcher from Rayan directly and given a date. What’s Best role?
Rayan showed up 5 hours late, understaffed-didn’t finish until midnight. Our property was 85% damaged: boxes crushed, furniture missing parts and turned, appliances dented and or/that don’t work. The trailer was packed to fit with no regard to what item it was: glass fragile marked items were in bottom totally crushed, washer was packed horizontally, small refrigerator was upside down, wardrobe boxes collapsed to fit in narrow spaces, spilling out their content..truly a nightmare. There was no respect or consideration to the fact that the items contained were our life belongings and memories, it is so sad. Cherry on top was that we paid $16,000 to have our belongings destroyed.
I believed Best reviews and advertising that they only subcontract reputable and responsible movers only to find out now that Rayan reputation had lots to be desired and should have never been awarded our job by Best.

Move size: 4+ Bedroom Home Service cost: $16000

Best Interstate had availability for my short term scheduling requirements. The gentlemen, truck driver, and helper were all on time. Packing and loading all the items, they were on task during the whole time and were courteous and considerate. For the items that needed moving blankets and final preparations before the move, the team quickly packaged all of the items securely. The customer service team did an excellent job monitoring the progress of the move on the day of the pack and load as well as drop off.

As far as areas of improvement, the damaged item claim paperwork was delayed by over a month. I still have not been able to complete and submit this form. Two of my wooden pieces of furniture sustained cosmetic scratching that will require repair. I did not anticipate for my items to be damaged based on the price point of this service relative to others.

Move size: 1 Bedroom Home Service cost: $4300

When I initially called Best Interstate the moving coordinator was really nice and went through all of my items with me and estimated the cost. However, as soon as that phone call ended and I had sent my deposit it all went downhill. I had no idea this was just a brokerage company and not an actual moving company, they were really good at hiding that, and so I was confused when movers from MoveOn moving showed up at my door. I had written the money-order out to Best Interstate, so I had to change the order to MoveOn moving or they would not accept it. Then I had to pay more than what I was initially told because the movers that showed up said that I had more square footage than they had thought, so there were more hidden costs.

Then MoveOn moving turned out to be an absolutely terrible moving company with awful reviews and they took nearly a month to deliver my stuff when the estimate Best Interstate gave me was 7-10 days. When I talked to the moving coordinator they gave me a delivery time range between 5-23 business days or so, and I asked on the phone if it would really take 23 business days, and the coordinator was like "no that never happens unless it is a move from like new york to LA or something like that, you will not have to worry!" But then my stuff was delivered on the last possible day, so he just lied to me. I was getting desperate after sleeping on an air mattress for weeks, and I tried calling Best Interstate so many times and they never answered their phones, then I was emailing the moving coordinator I had talked to on the phone and he never replied to a single email.

When I finally got ahold of someone by using a different phone number than my cell phone they basically told me that since they are just a broker they hired the other moving company and it was out of their hands and I would just have to contact the other moving company. Then it was revealed that if the other moving company could not fit their truck on my street that it would be an extra $300 they never told me about initially.

I have no idea how this company has so many good reviews, my experience was just awful. They do not communicate and hired a terrible company to move my stuff that took nearly a month and there were many broken or missing items.

Move size: 2 Bedroom Home Service cost: $2500

I moved from Ohio to Cali,
Pros:
The third party service that was hired by Best Interestate Moving arrived on time, and they were fast! The cost estimate was close to what I did pay at the delivey day.
Cons:
There is no record or tracking feedback of where your things are during the moving, the moving guys were rude and complaining all the time with their “boss”, our moving arrived 10 days after! Some items are broken, and there is an extra $80 charge for using an elevator.. so you better move to a first floor with the door as close as possible to the street because there is another $80 charge if they have to walk more than 75ft, our daughter bed was damaged because the way they assembled it was too aggressive.

Move size: 1 Bedroom Home Service cost: $3900