Best Interstate Moving and Storage

I can’t imagine a cross country move with 2 babies is ever easy. I started calling around and had every sort of response. Some wouldn’t help because it was too far, others prices were out of this world. Josh at Best Interstate was seriously a breath of fresh air. He was the epitome of what customer service should be, he worked around my busy schedule to call back when best suited me and did his best to offer the most competitive price. He was really empathetic towards how stressed I was about the whole situation. He made the process really easy and really helped me along. Until my belongings were delivered he made himself available for my calls. The actual move took a bit longer than I’d hoped for but they have really done their part to try to make things better. Most importantly, we’re finally home!

Move size: 2 Bedroom Home Service cost: $3000

I gave this an overall rating of good because of the delivery. The customer service from day one has been outstanding (especially Sheana), and the packers and movers who came to pack and move our belongings were fantastic. Our belongings went into storage for a month and 2 days and they charged us another whole month for the 2 days. The problem was the delivery. It was very sloppy and they didn't mark off the items as they brought them into the house. They also didn't put things where I asked them to and left furnishing (still shrink wrapped with the padding) in our garage. Wound up that I know of at least 2 boxes that were not delivered. Also never got 2 bookcases delilvered. Also from estimate, we had to pay an additional $2400.

Move size: 2 Bedroom Home Service cost: $7500

We contacted Best Interstate Moving and Storage about a move of furniture and home furnishings from Maryland to New Mexico. the professionalism of the people at Best Interstate was outstanding. they walked us through the entire process and made all the arrangements for the move to take place fast and efficiently. It was a pleasure to work with them and I would highly recommend them for your interstate move. There were a few minors issues with the movers but they handled all of the furniture (several antiques) with care. Would definitely use them again! Jim in Maryland.

Move size: Partial Move Service cost: $2800

I used Best Interstate Moving and Storage to move my mother from California to Kentucky. The moving coordinator was such a great help. She explained every step and made it much less intimidating. Almost everything went as explained. The only issues we had were a cabinet that was left unpacked (which may have been a communication error) and I have yet to find a frame that was on one of my mother's very valuable paintings. I do not know why they removed the frame but I am grateful the painting is fine and hopeful that when we finish unpacking the frame will be there. Also, the truck had items in it when it arrived and the driver had not had it weighed. He said he would have it weighed when he off loaded the other items. At the end of the day, the price was reasonable and they added packing services at the last minute due to my getting the flu. I was very grateful for their flexibility and help. The gentlemen that unloaded the truck were polite and helpful. They put the furniture where I wanted it and assembled any items that had been disassembled for shipping. So far, all the items I have unpacked are in good shape and were well protected. It is a little inconvenient to have to pay with cash or certified funds at both pick up and delivery. Still, we would use Best Interstate Moving and Storage again.

Move size: 1 Bedroom Home Service cost: $5238

I just experienced the best customer service from Sheana with Best Interstate Moving and Storage. I used them to coordinate our move from Texas to California. Even though our move was over the holidays we received updates and information regarding the status of our belongings. The price was reasonable for the move but when you add in the high level of service from Sheana, it was a great value. It is such a pleasure to have someone to speak with that really cares about her job. Yes, we had some items damaged but they are working with us to remedy the issues. Sheana is very thorough and really follows through on everything. I will definitely use them again for my next move.

Move size: 3 Bedroom Home Service cost: $7900

We used Best Interstate Moving for our move. They basically are the company that organizes the move and sends out a moving company to you. They were professional and helpful, the company who moved us were Rayan Vanlines and they were very professional and friendly as well. Be aware there is a moving date window on either side of the move, we were without furniture for a few days on moving in. However, we were aware of this from the start. We packed our own boxes and the movers wrapped the furniture. We had zero breakages, apart from a couple glasses which was my own packing error. Be aware, when estimating your weight for moving - over estimate rather than under, our weight was higher than we thought which added to the end cost. All in all it was a good experience, taking into consideration the usual stresses of moving.

Move size: 3 Bedroom Home Service cost: $4500

The BISM was consistently responsive and helpful, and generally concerned with issues I had w/ the contracted moving company. They helped as best as they could. I am tempted to give four stars because it took 28 days for my things to be delivered, but I do understand that I moved during a busy season and not many loads were coming out my direction. Additionally, everything came undamaged and nothing was lost. The moving company did lose screws to my chair, but BISM has been great about ensuring I receive my reimbursement. Overall great move!

Move size: Studio Service cost: $3000