Best Interstate Moving and Storage

The BISM Customer Service Team - Peter and Dominique specifically- were my Superheros when dealing with a subcontract moving company. I am giving the BISM Customer Service Team five stars. Both Peter and Dominique were both very professional and patient as the subcontrated moving company had movers arrive with no dishpack boxes for china sets clearly listed on the inventory. The BISM Customer Service Team does a fantastic job considering this portion of the company is taking the ‘brunt’ of customer frustrations. The business model of BISM moving being a broker and subcontracting out to other moving companies takes the overall rating down to four stars. If BISM would adjust their model to hire professional packers to pack and separately hire professional movers to load, this would increase customer satisfaction and reduce damage to household goods.

Move size: 2 Bedroom Home Service cost: $6800

WORST MOVING COMPANY ..They do not take accountability of pick up or delivery ..They keep blaming BOOST for every thing . THEY DOUBLED OUR ESTIMATED COST OF SERVICE ON THE DAY OF PACKING. Our pick up was messed up , no one picked up the phone or had any clue about pick up . The pick up guys were so inefficient . Its been 11 Days and they still have no clue about delivery . They keep bouncing the date .RUN AWAY FROM THIS COMPANY . DO YOURSELF A FAVOR AND DO NO HIRE THEM.

Move size: 4+ Bedroom Home Service cost: $16000

Warning! Do NOT use this company. They are deceptive and will overcharge you then not provide the services you paid for. I asked for a company that moved luxury homes, as I have a lot of heirloom quality furniture. Best Interstate Moving and Storage gave me an estimate for a full pack and said I wouldn’t have to pay for anything I packed myself. They screwed me over and gave me a two day window, which did not leave time for a full pack. I spent over $800 on boxes/packing materials and ended up packing everything myself. They still charged me for the full estimate!! The crappy moving company they found held my belongings hostage for four weeks while I lived without any furniture even though my contract stated “no storage.” When I finally received my stuff, many items were damaged and dirty. Best Interstate Moving and Storage is a fraudulent company. Do not trust them. They do not care about their customers and they will rip you off.

Move size: 4 Bedroom Home Service cost: $18000

We had a small interstate move scheduled with Best Price Moving and Storage contracted by us through Best Interstate Moving and Storage.

Cristina, Fiona and Aasiya at Best Interstate Moving and Storage all provided excellent service. We first contacted them on a Saturday, 9 days before we needed the move. After a number of discussions, calls to other movers and reviews we read, we booked their services at the end of that day. They were easy to access by phone and email; they were thorough in their explanations of their services; available on short notice; and every aspect of the move went perfectly smoothly.

They chose the actual moving company for us (Best Moving and Storage) and their services were also timely and efficient.

Move size: Partial Move Service cost: $2000

I previously posted a negative review about this company based on some misrepresentations of a former employee about the timing of my move, and the difficulty caused when the movers they contracted with did not deliver on the date they promised. The company did all they could, and more that you would ever expect, to resolve my problems.

I was moving several large pieces of furniture from New York to Ohio, and had a very specific time frame for delivery when I would be in Ohio to receive them. An employee (who is no longer with the company) represented that the pieces could be delivered within the required time, but things changed after my initial deposit. First, the movers with whom they contracted said they could not deliver within my time frame. When pressed, they gave me a two day window that worked for me.

After I drove to Ohio, the company, TR Moving Systems, told me that they could not deliver on either of the dates previously promised, and could not be specific about when they would deliver. I had to return to NY, so I arranged to pay someone to accept delivery of the furniture in Ohio.

They finally set a date and time for delivery, and when the furniture was delivered (hours later promised), a desk leg was broken, and the dining room table legs were missing.

Upon being advised of all of the problems and dissatisfaction, Best Interstate Moving and Storage Company stepped in to resolve matters. They repaid me for my expenses and aggravation caused by the delayed delivery date; they stopped using TR Moving Systems; they tracked down the missing table legs and arranged for their return; and most of all, they took the position that I, the customer, deserved good service and to have things made right.

Problems are a part of life, and they certainly were a part of this move. I was in a particularly difficult position, because I was moving items in preparation for a lengthy operation, and I was in no position to sort out the problems caused by TR Moving Systems.

Best Interstate Moving and Storage went out of their way to put things right. They went the extra mile to insure that I was a satisfied customer. Beyond that, they were very kind to me --- keeping me up to date about the progress with finding the missing table legs, and even sending me get well flowers after my surgery. They took a situation that I found overwhelming and turned it into something manageable. To me, the test of a good company is not that there are never problems (because problems do crop up) but how the problems are handled. Best Interstate Moving and Storage has shown themselves, beyond question, to be a company that cares about doing the right thing for their customers.

Despite having a problem filled move, I can highly recommend Best Interstate Moving and Storage as a company that will stand by its word and resolve any problems that may arise.

Move size: Partial Move Service cost: $1600

A friend recommended I use this company when I decided to move to Nevada. I am extremely neurotic about my sentimentals and valuables. The customer service manager ,Shayna, learned this when I called 10 times the first day just to be sure the truck hasn't crashed. She then proceeded to call me with regular updates which put me at ease. Knowing that I'm not just another transaction and that they actually care about my stuff was truly spectacular. Everything arrived in perfect condition and quicker than I expected. They really went above and beyond to make this move as easy as possible.

Move size: 2 Bedroom Home Service cost: $5000

As a first time cross country mover, I really didn't know where to start but I was lucky enough find Best Interstate Moving. Their sales department made it very easy for me understand the entire process as well as tips on how to choose a moving company, I was thankful that they very transparent. With a little shopping around, Best Interstate was and easy choice. The pricing was competitive with major carriers and they stayed very attentive and responsive throughout the process. My delivery arrived on time and in great condition. I actually run consumer call centers and I was very impressed with the personalities of all of their team that I spoke with as well as their processes. This is an easy 5 star review to write.

Move size: 2 Bedroom Home Service cost: $3540

This company should be called WORST Interstate Moving because they did not do a single thing right and for over a week now my wife and I have lived through a horrible nightmare all basically due to the incompetence of the actual movers and the unreliability of the scam artists that make up BIMS. I would NEVER recommend this company to anyone. The list of grievances is way too long for this space; however, I will enumerate a few examples : 1) they grossly underestimated the weight (approx 50% ); this caused a ripple effect for the entire move.
2) also lead to an unbelievably high rate after I was promised by Best on more than one occasion that I would never have to pay more than their estimate . Ended up paying $10,000 MORE than the price I was given !
3)It took them over a week to finally deliver all our furniture and they had to use 3 trucks ; I have moved several times in my life and this looked like a complete joke ; an 18-wheeler, a 40-50 footer from PENSKE, and then when that was full they had to go and rent a 20 footer from U-Haul .
No planning and no semblance of organization is what caused this .
[EDIT]
5)several pieces of furniture were damaged; there was no organization to their packing or loading; they did NOT communicate well at all; my wife and I were both moving into new jobs and they put us in a very bad position by not moving us in a timely fashion and all the headache they caused us both which produced many arguments between us and a very poor way to start at new work places.
As I stated above, this is only a small portion of the complete and utter miscalculations, misrepresentations(i'm sorry , LIES), and overall incompetence of not just the actual movers, but the awful company known as BEST.
Mark L. Mudano, MD.

Move size: 4+ Bedroom Home Service cost: $23000

First, yes I realize (now) that BIMS is just a middleman and contracts independent crews to do the actual moving. That said, they are vouching for the outfits they set you up with, which in my case seems to have been a pretty incompetent one.

To start, in the email from BIMS after hiring, "We require a 3 calendar day pick up window for all jobs. 24 – 48 hours before your pick up date, we will contact you to let you know your pick up date and time window." I was informed a couple of hours before they would arrive, which turned out to be somewhere around 4 p.m. on day 2 of the 3-day window. So basically, at that point I had assumed BIMS had forgotten about me, but could not get ahold of anyone (phone, twitter) to find out. Since the closing of my current house was to take place in a couple days, I was a little uneasy. Once the crew arrived, pickup generally went ok. However, I was informed that final cost could only go up based on final weight, not down. I don't think this is what I was led to believe by the BIMS rep, but I don't have a transcript of that call.

Delivery didn't occur until probably 2 weeks later. This felt long, but I don't know what industry standard is. The crew called to say they would be in town the next day (I think) for delivery. Whatever day I was told, I got another call on that day saying they wouldn't be there until the next day. So, I had to take time off from a new job two days in a row. Additionlly, several items were broken and others just mishandled. Some items are missing, including my couch. Upon discovering the missing couch, I was informed it would be delivered about a week later. The day it was to be delivered came and went about 2 weeks ago, no couch. But, I did get a tub of someone else's stuff, so I guess that helps a little. Also, only cash or money order was acceptable (not certified check apparently, despite what my confirmation email said). Again, I don't know what industry standard is, but this day and age it seems ridiculous and is highly inconvenient.

I may have missed a thing or two in there, but the theme should be borne out. Basically, I will not contract through BIMS for my next move and I would suggest you don't either. Maybe you'll get a good third party, but maybe you won't. And for what it costs I'm not sure it's worth the risk. It is great to not have to load anything, but I would suggest giving some other group that pleasure.

Move size: 2 Bedroom Home Service cost: $3800

I had a small issue with the third party contracted to move my belongings after the move was completed, although they did deliver everything in perfect condition. It was my first move by an actual moving company & didn't know what to expect. Best Interstate called me immediately & fixed the problem even though they're in the midst of Hurricane Irma. I was very impressed with their friendliness & patience & I would recommend Best Interstate to anyone planning a move. They definitely came through for me!

Move size: 2 Bedroom Home Service cost: $4764

I saw this company’s review on move.org and decided to place an inquiry. Within moments, I got a call back. I spoke with Frank and he walked me through the process. I was rushed because my company was relocating me from Georgia to New Jersey but they needed me there in three weeks. Frank took all the stress away from the inventory process. I was thankful to learn they could do it all over the phone. I didn’t have to have someone come out to inspect my home. Best provided me with a pick up window and delivery and while it would have been ideal to have it delivered earlier, I understood it was part of the process. They saved me a ton of money. My items arrived undamaged. I would highly recommend this company.

Move size: 4 Bedroom Home Service cost: $7900

I wasn’t sure what to think when I heard Best Interstate was a broker. It wasn’t something I was familiar with but enjoyed speaking with Travis on the phone. I grew to understand how much time, and money they would help me save. I booked a move to New Jersey and just had my things delivered. I was able to order boxes from their website and they were delivered to my door. I priced out how much it was going to be to buy them at Home Depot and I saved at least 15% and I didn’t have to transport them all over town. If you’re in a rush to move like I was, I strongly suggest you hire Best Interstate. They made my life easier and I wanted to tell others about their business.

Move size: 4+ Bedroom Home Service cost: $9000

I hired Best Interstate Moving and Storage to ship two book cases and a dry sink from Augusta, Georgia to Junction City, Kansas. I The dispatcher called me two days before the pick-up, the driver called me the day of pick-up on April 6, 2018 to tell me he was one hour away. The driver arrived exactly one hour later, wrapped the furniture, loaded it and was on his way in about an hour. I was told the furniture should be delivered on April 8, 2018. I was skeptical about the deliver date as it was a Sunday. My brother texted me on April 10, 2018 to tell me that the three items had arrived and that the back (press board) of one of the book cases was cracked in shipment. This is cheaply and easily replaced. All in all a satisfactory, timely shipment.

Move size: Partial Move Service cost: $1964

As I'm sure most everyone knows, moving can be a very stressful and expensive endeavor. After calling multiple moving companies and brokers to obtain quotes for moving my 87-year-old mother from California to Colorado, it was like a breath of fresh air dealing with Best Interstate Moving and Storage. I have yet to go through the actual move, but just obtaining the quote told me I could trust this company. I was trying to get the best possible deal I could for my mom and was told that if I received a better quote from a comparably-rated company, Best would match it. I also informed David Barr, my reservation specialist, that my dad had been in the service. In light of these two facts, David worked his magic and quickly matched the better quote. The company has been such a pleasure to deal with thus far and I've communicated with at least ten other moving companies. They ARE NOT all created equal! If the rest of the moving process goes as expected, I'd be happy to write another review recommending Best and David even more emphatically. I was so happy to be able to do this for my mom without it costing her an arm and a leg. Thank you, David. You're the best!

Move size: Partial Move Service cost: $1465

Moved from Harrisburg, Pa to Charlotte, NC. The initial moving forecast over the phone went seamlessly. Communicated with a direct sales rep and covered all of my belongings and what materials would be necessary. The next process is working with customer service. Their main role is to broker the move with their contractors and customer. The pick-up went well as the movers showed up during the approximate time window and worked very hard.

Unfortunately, I cannot say the same for the delivery. Customer service confirmed a Sunday delivery date. Still living in Harrisburg, it was imperative that I had all of my ducks in with work before I drove down to meet the team. Sunday arrives and I was then quoted a Monday delivery. Monday arrives and I was then quoted a Thursday delivery. By this time it was impossible for me to stay down there and had to travel back up for work obligations.

Long story short, I needed to deviate the logistical plan and have my belongings sent back up to Harrisburg. Their team did a great job re-routing my belongings while maintaining a reasonable quote. 2 hours before the delivery (which was on time). I've had plenty of movers in my day and these guys were by far the best I've had. Extremely respectful with top notch output.

Overall, the moving business certainly isn't an easy one and this company is one of the highest regarded. Pros - very convenient inventory and quote process, responsive customer service, and great moving contractors. Cons - I wasted a 16 hour round trip because the delivery was moved from Sunday ALL the way to Thursday.

Move size: 3 Bedroom Home Service cost: $3500

I moved from Chicago to TN after living my whole life there. The customer service at Best is outstanding. Not a day went by when they didn't contact me to see how I was doing and was there anything I needed to change on our original quote. The price was significantly lower than others I had received from other companies. I also secured this company to transport my car. Everything was moved without a hitch. Movers were polite and hard working. I moved from Chicago on a very rainy day and the movers were very careful with their shoes on the carpet. Everything arrived in the order they had quoted. I would definitely recommend them for your long distance move. Great on the details.

Move size: 2 Bedroom Home Service cost: $2873

I recently moved from Michigan to Arizona. I called Best Interstate first and then panicked when I had to pay a down payment and canceled, they returned my money immediately. As it turned out the co owner Jaqlyn Jordan of this broker called me personally. They were the only company that would store my possessions for 30 days for FREE! I was thrilled as it ended up I didn't need the storage. The pick and delivery went smoothly. We also shipped two cars and that was smooth sailing. I had Jaqlyn's cell which i'm sure she regrets but she answered every question quickly with no delay. Refunds were processed quickly. I would recommend this Broker. Best Interstate, to anyone who would like an easy move. .

Move size: 2 Bedroom Home Service cost: $8000

Helped me schedule a last minute move due to unforeseen circumstances and were able to provide me with a pick up an delivery that I needed. The men who picked up my furniture did a great job protecting the furniture. My initial estimate was lower than the actual price but some of this was due to underreporting of the number of boxes to be carried. The pricing is based on weight though, so it is fair. They weigh the truck before arriving, and you follow them to the weigh station after they load your stuff to see the final truck weight. The final weight determines what your remaining balance will actually be. Delivery was a little more hectic. I was given a verbal guarantee for delivery a few days later at my new home, however I found out that day as I was in my house that the carrier service dispatcher had sent the men a couple hundred miles away for another job instead and that it would be a few days. I contacted the broker service, who helped me resolve the issue. They were very polite. I also got in touch with the carrier directly to bark up the tree a bit more and was eventually told I would have my stuff delivered the next day between 2-6pm. After waiting all day the next day and talking with both companies again, I eventually was able to confirm they were intact going to deliver that day. My stuff was delivered, however the delivery truck did not arrive at my house until after 10pm. The delivery men themselves were very nice and did a good job, but I believe the actual carrier service was spreading their services pretty thin and overworking their employees. The brokerage service however, was helpful and nice the whole time. We did lose one box of kitchenware, however the broker refunded us the cost of the box without any hassle. Overall, I think the broker is an asset to help communication between the client and the carrier as well as ensuring the carrier services holds up to their end of the contract as originally agreed. They ultimately make sure the carrier service is held accountable for what they say they will do and help resolve any delays or disputes should they arise.

Move size: 3 Bedroom Home Service cost: $6654

Moving is terrible and to plan a move across the country is the worst. I regret the day I called Best Interstate Moving & Storage. My salesperson, Mike Weiss, promised me the moon. When I told him of a specific budget I had to work with, he said "no problem." They came back with a price of $9000. and I hired them. I was moving on 12/26/18 and relocating from NM to TN where my husband was already. The movers came at 9am and to my surprise, a different moving company showed up, Eden's Moving out of Denver. I was not told they hired out moving companies!! Their driver, Amir told me I was misquoted and my fee went from $9000 to $14,000!! I had to be out of my rental house, I was all alone and had to travel to TN! I had no choice. When I told the drive I could not afford that, he said, and I quote: "I don't care, I will leave now!" Disgusting. I called Mike Weiss as well as emailed him and NO response. Eden's Moving hired men in ABQ to come to pack us up and they were horrible. One of the packers even ate food that was to be for our 20-hour trip. This is the biggest "BAIT & SWITCH" scheme I've ever witnessed and had the misfortune of being a part of!!

I was promised mattress protectors, never received them. They horribly wrapped them in plastic wrap and since it was snowing the day they picked up my furniture everything got wet and was still wet when it showed up 3 weeks later!!

Like I mentioned delivery was three weeks later and when they showed up, it was a driver and a female helper who was to deliver ALL my furniture. I paid $14000 for two people?!?!?! My husband and I unwrapped ALL the furniture because we were done!! The driver showed up 2 1/2 hours after he told us and trying to reach him was a joke. To make a very long sad story short, he left ALL the boxes and furniture that had to be put together in the garage because he could not find the "Parts Box." The "Parts Box" (which is clearly marked) was buried at the bottom of the pile. I have boxes and boxes of broken pottery and furniture that is still missing parts and NO ONE from EDEN or BEST INTERSTATE MOVING & STORAGE CALLS YOU BACK!! The moving issues I am dealing with Eden's moving and they don't respond back either. It's a shame how people can be so coldhearted!!

STAY AWAY FROM THIS BEST INTERSTATE MOVING & STORAGE!! YOU ARE NOT SAVING ANY MONEY. GO WITH A REPUTABLE COMPANY THAT WILL COME OUT TO YOUR HOME AND WORKS WITH YOU. BEST INTERSTATE MOVING & STORAGE IS THE ABSOLUTE WORST MOVING COMPANY OUT THERE!!

Move size: 4 Bedroom Home Service cost: $14000

I highly advise you NOT Best Interstate Moving and Storage. They start off great with customer service cause they want your business. Unfortunately, after the move, their customer service resulted to blaming the moving company they procured for me for breaking my furniture. Relo Van Lines broke my $2,000+ wooden bed frame and dress-suit valet stand. The movers actually acknowledged that it was broken because the pieces were so damaged that they could not put it together. They agreed to remove my wooden bed frame from my apartment because it was actually unsafe to sleep on. After over 6 months of emailing Best Interstate Moving Company that procured Relo Van Lines, nothing has been done. Relo Van Lines does not respond cause they don't care and Best Interstate Moving Company just points the finger at Relo Van Lines. I need to keep following up with them all they say is that they've reached out to Relo Van Lines and that the claim is in process. They obviously don't care because they made their $ and just blame someone else. My guess, they are still using Relo Van Lines to move others. I hope you all have better luck. Advise: Do not use both of them!

Move size: 1 Bedroom Home Service cost: $4300

First, they will tell you everything you want to hear upfront and not honor any of it. We booked packing and moving services. They said they would give me my worst case estimate which wasn’t even close to the worst case. 2- when reviewing the terms the agent stated it could take 21 days to move my items of which I said I can’t do that and she preceded to tell me not to worry about it bc we had a full truck and it would be delivered quickly. It is suppose to be delivered on Jan 9th! They didn’t show up like they were suppose to on dec 19th to start packing and showed up at 1pm on dec 21st the day all my stuff needed to be out of my house. Numerous times they said they would be coming and never showed up with me continuing to call them. Needless to say they didn’t get it out until dec 22nd which we had to pay for an extra day plus fees to cleaners for moving service dates last minute. The people packing were less then careful and damages my walls and baseboards numerous times and spilled RED Gatorade on my floors and never told me about any of it! They rolled my round table out on the edge, called wrapping TVs in a blanket with cardboard around it as “Crating”, drop many of our items and were not even close to be careful or respectful. This is a broker and they sub out to others which is where the problem begins. This was never communicated acted to me upfront and now I have the broker and the transportation service pointing fingers at each other for who’s fault. Now today I got a call that the earliest they can and will deliver is Jan 5th to Jan 9th. When I specifically stated on the recorded call line about my issues that I needed my delivery the following week. I have a special needs child and living like this is NOT acceptable. They said the contract said they actually have 21 days from the earliest date they can drop off which also was never communicated up front. Don’t use them at all! I asked to have the owner reach out to me and the manager said he was on vacation and she couldn’t do that. We are going to seek legal counsel due to the consistent lies being told and lack of transparency. We have moved many times and NEVER have we has the issues we have encountered.

Move size: 4+ Bedroom Home Service cost: $15000