Best Interstate Moving and Storage

My wife and I used BIMS to help us with our move from Texas to Washington state. The staff at BIMS were very friendly and guided us through the process and helped us secure an amazing rate on the pound. I couldn't be happier with the results as our belongings arrived extremely quickly and nothing was broken or missing. Our items were moved from Texas and delivered to Washington within 3 days! The sub-contractors they used wrapped all of our furniture with care and were incredibly fast which saved a ton of our time on moving day. They were even able to disassemble and reassemble a king-size bed frame perfectly. I highly recommends BIMS for any cross-country move.

Move size: 2 Bedroom Home Service cost: $6279

Best Interstate Moving and Storage is my choice mover for my transition from MN to CA..

They have partnered with me throughout this whole journey 1st with the relocation of my primary vehicle and thereafter my preparation for my home and additional 2 other vehicles..

The team support of Kelvin and Mae has been exceptional. They took the time to follow up with my every need and explain options along the way.

I recommend if you have a move, consider them..it is worth it
Gmah.

Move size: 4+ Bedroom Home Service cost: $100

My husband and I moved from Georgia to Florida in October of 2017. We worked with Sheana. She was wonderful. Easy to speak with and was very nice. Sheana was not the problem. It was dealing with Claudia. She was demanding, rude and not very easy to work with. She was very quick to tell us cash only and it needed to be paid before anything would happen. She told my husband he had to pay the delivery men before they unloaded our belonging. That was not happening. She also canceled our delivery dates twice. We had to pay extra storage. Many items were broken and we never received an itemized list when they delivered our belongings to our new residence. They could not even write a receipt for the balance of what a owed. So my husband had them sign a sheet of paper saying the amount was paid in full. However, Sheana picked up the ball and helped us out. Thank goodness for her. Sheana gets 5 stars - Claudia and her group receives 2 stars. The two stars are a gift.

Move size: 3 Bedroom Home Service cost: $5700

We used BIMS for our 800 mile move. It started off great, booking and the pickup of our belongings was seamless. It took us longer than expected to receive our stuff once we moved in, our belongings stayed in storage. We were in contact with BIMS several times, the Customer Service Representatives were very pleasant but limited in their ability to help. There was a breakdown in communication with the carrier. Finally, when we got in touch with Jaclyn, she was able to help get our belongings to us. Thanks to her, and using a broker, we didn’t have to rely on the carriers insurance policy. In the end a bumpy situation was made right by BIMS.

Move size: 3 Bedroom Home Service cost: $3000

This was my first out of state move, in fact first time using actual movers. I usually just had friends, family and a rental truck. After receiving several quotes and being thoroughly disgusted in prices, I was contacted by Best Interstate Moving & Storage. Alison Guyette, spent over an hour explaining the whole process and helping me to best estimate the weight and amount of my items. The sub-contractors were very good.
They packed/transported/unpacked my items with care. They were able to meet our extra request of delivering some items to our apartment and the rest to the storage units. However, the lack of communication from them in the beginning was a bit disappointing. I also thought that I had paid for the moving blankets/plastic wrap for my furniture, but I found out that I basically only rented those items. As when my items were delivered to the storage units they were unwrapped before being placed in the units.
Overall, I found Best Interstate Moving & Storage to be a very helpful, truthful and caring company. I also appreciate that they take the time to hire sub-contractors that meet their same standards.
Thank you so much, for taking the stress out of my move!

Move size: 1 Bedroom Home Service cost: $2887

After lots of online research, I selected Best Interstate Moving to move me from Arizona to Illinois. My company promoted me and my relocation was part of the new job. I had a tight time frame to get to my new destination. I opted to have the movers pack all of my items. It saved me a ton of time and made sure my stuff arrived in perfect condition . I was pleased with how they worked with my company, since they paid for it. They sent the estimates, bills, weight tickets and anything else they requested in a timely fashion. In turn my company is using them again to move some of my coworkers.

Move size: 4 Bedroom Home Service cost: $9800

My daughter got her dream job in New York City and I offered to help find a moving company for her. We live in Florida and she’s always been nearby. I was a little anxious so I made sure to do my research. After speaking with four different companies, I decided to book with Best Interstate. I liked the idea that someone would help her throughout the process. We had a little issue with the truck not fitting down the side street in NYC but Best Interstate worked on our behalf to get the problem resolved quickly. All in all, I thought they offered a quality move for a reasonable price. I’d use them again.

Move size: Studio Service cost: $2500

I did not have a great experience with Best Interstate. I did a lot of research before picking a company to manage my move from Oregon to New York. Best Interstate had the best reviews, hands down. I have been overall quite disappointed though. This is a broker that contracts another company to move your belongings. Best Interstate contracted with United Transportation Moving and Storage for my move. The movers were 3 days late for pickup and 32 days late for delivery. I do feel that the majority of the blame for the extreme delay is on United, but I will comment upon Best Interstate's service in this review. The reason I gave them 2 stars is for the fact that they would contract with an extremely sub-par company to do the actual move, in addition to the lack of communication and poor customer service provided by Best Interstate.

When I booked my move with Best Interstate, I was assured that the movers could make an on-time delivery if I scheduled the pickup early enough. So the movers were scheduled to pick up my belongings nearly a month before delivery. After having been promised a pickup date of December 19, the movers finally showed up on December 22. My initial date for delivery was January 15, and my belongings finally showed up on February 15. I called Best Interstate about once a week from the time of pickup to the time of delivery. Nearly every time, I was assured that someone would follow up with me. It was apparent that Best Interstate was not doing anything to coordinate my move with United. Every time I called, the representative would call United, and tell me that the delivery date had been pushed back. My delivery date was pushed back countless times. It did not feel like Best Interstate was doing anything at all to coordinate the move or advocate for their customer. They were simply relaying information, and doing a very poor job of it.

It took extreme amounts of frustration on my part to get someone at Best Interstate to actually keep me updated and proactively manage my move. The purpose of a broker is to coordinate the move to make it go smoothly, and to advocate for their customer. You, as the customer, pay a fee for this service. Best Interstate did not deliver on this promise and did not warrant that fee.

Once I began writing negative, albeit truthful, reviews, I finally began getting better customer service. It is a shame that I had to resort to those measures. Overall, the service was still poor at best. Communication was either non-existent or sparse. And Best Interstate obviously has no problem contracting with shady business partners. I will not be using this company for any future move, nor recommending them to any friends.

UPDATE: Since delivery, Best Interstate has contacted me multiple times to address my concerns. I have spoken with Sheana multiple times, and she is probably the only person that has been understanding, attentive, and proactive. Best Interstate did offer some monetary compensation, which is appreciated. For this reason, I have updated the review to 3 stars.

Move size: 1 Bedroom Home Service cost: $1500