Best Interstate Moving and Storage

After lots of online research, I selected Best Interstate Moving to move me from Arizona to Illinois. My company promoted me and my relocation was part of the new job. I had a tight time frame to get to my new destination. I opted to have the movers pack all of my items. It saved me a ton of time and made sure my stuff arrived in perfect condition . I was pleased with how they worked with my company, since they paid for it. They sent the estimates, bills, weight tickets and anything else they requested in a timely fashion. In turn my company is using them again to move some of my coworkers.

Move size: 4 Bedroom Home Service cost: $9800

My daughter got her dream job in New York City and I offered to help find a moving company for her. We live in Florida and she’s always been nearby. I was a little anxious so I made sure to do my research. After speaking with four different companies, I decided to book with Best Interstate. I liked the idea that someone would help her throughout the process. We had a little issue with the truck not fitting down the side street in NYC but Best Interstate worked on our behalf to get the problem resolved quickly. All in all, I thought they offered a quality move for a reasonable price. I’d use them again.

Move size: Studio Service cost: $2500

I did not have a great experience with Best Interstate. I did a lot of research before picking a company to manage my move from Oregon to New York. Best Interstate had the best reviews, hands down. I have been overall quite disappointed though. This is a broker that contracts another company to move your belongings. Best Interstate contracted with United Transportation Moving and Storage for my move. The movers were 3 days late for pickup and 32 days late for delivery. I do feel that the majority of the blame for the extreme delay is on United, but I will comment upon Best Interstate's service in this review. The reason I gave them 2 stars is for the fact that they would contract with an extremely sub-par company to do the actual move, in addition to the lack of communication and poor customer service provided by Best Interstate.

When I booked my move with Best Interstate, I was assured that the movers could make an on-time delivery if I scheduled the pickup early enough. So the movers were scheduled to pick up my belongings nearly a month before delivery. After having been promised a pickup date of December 19, the movers finally showed up on December 22. My initial date for delivery was January 15, and my belongings finally showed up on February 15. I called Best Interstate about once a week from the time of pickup to the time of delivery. Nearly every time, I was assured that someone would follow up with me. It was apparent that Best Interstate was not doing anything to coordinate my move with United. Every time I called, the representative would call United, and tell me that the delivery date had been pushed back. My delivery date was pushed back countless times. It did not feel like Best Interstate was doing anything at all to coordinate the move or advocate for their customer. They were simply relaying information, and doing a very poor job of it.

It took extreme amounts of frustration on my part to get someone at Best Interstate to actually keep me updated and proactively manage my move. The purpose of a broker is to coordinate the move to make it go smoothly, and to advocate for their customer. You, as the customer, pay a fee for this service. Best Interstate did not deliver on this promise and did not warrant that fee.

Once I began writing negative, albeit truthful, reviews, I finally began getting better customer service. It is a shame that I had to resort to those measures. Overall, the service was still poor at best. Communication was either non-existent or sparse. And Best Interstate obviously has no problem contracting with shady business partners. I will not be using this company for any future move, nor recommending them to any friends.

UPDATE: Since delivery, Best Interstate has contacted me multiple times to address my concerns. I have spoken with Sheana multiple times, and she is probably the only person that has been understanding, attentive, and proactive. Best Interstate did offer some monetary compensation, which is appreciated. For this reason, I have updated the review to 3 stars.

Move size: 1 Bedroom Home Service cost: $1500

I can’t imagine a cross country move with 2 babies is ever easy. I started calling around and had every sort of response. Some wouldn’t help because it was too far, others prices were out of this world. Josh at Best Interstate was seriously a breath of fresh air. He was the epitome of what customer service should be, he worked around my busy schedule to call back when best suited me and did his best to offer the most competitive price. He was really empathetic towards how stressed I was about the whole situation. He made the process really easy and really helped me along. Until my belongings were delivered he made himself available for my calls. The actual move took a bit longer than I’d hoped for but they have really done their part to try to make things better. Most importantly, we’re finally home!

Move size: 2 Bedroom Home Service cost: $3000

I gave this an overall rating of good because of the delivery. The customer service from day one has been outstanding (especially Sheana), and the packers and movers who came to pack and move our belongings were fantastic. Our belongings went into storage for a month and 2 days and they charged us another whole month for the 2 days. The problem was the delivery. It was very sloppy and they didn't mark off the items as they brought them into the house. They also didn't put things where I asked them to and left furnishing (still shrink wrapped with the padding) in our garage. Wound up that I know of at least 2 boxes that were not delivered. Also never got 2 bookcases delilvered. Also from estimate, we had to pay an additional $2400.

Move size: 2 Bedroom Home Service cost: $7500

We contacted Best Interstate Moving and Storage about a move of furniture and home furnishings from Maryland to New Mexico. the professionalism of the people at Best Interstate was outstanding. they walked us through the entire process and made all the arrangements for the move to take place fast and efficiently. It was a pleasure to work with them and I would highly recommend them for your interstate move. There were a few minors issues with the movers but they handled all of the furniture (several antiques) with care. Would definitely use them again! Jim in Maryland.

Move size: Partial Move Service cost: $2800

I used Best Interstate Moving and Storage to move my mother from California to Kentucky. The moving coordinator was such a great help. She explained every step and made it much less intimidating. Almost everything went as explained. The only issues we had were a cabinet that was left unpacked (which may have been a communication error) and I have yet to find a frame that was on one of my mother's very valuable paintings. I do not know why they removed the frame but I am grateful the painting is fine and hopeful that when we finish unpacking the frame will be there. Also, the truck had items in it when it arrived and the driver had not had it weighed. He said he would have it weighed when he off loaded the other items. At the end of the day, the price was reasonable and they added packing services at the last minute due to my getting the flu. I was very grateful for their flexibility and help. The gentlemen that unloaded the truck were polite and helpful. They put the furniture where I wanted it and assembled any items that had been disassembled for shipping. So far, all the items I have unpacked are in good shape and were well protected. It is a little inconvenient to have to pay with cash or certified funds at both pick up and delivery. Still, we would use Best Interstate Moving and Storage again.

Move size: 1 Bedroom Home Service cost: $5238

I just experienced the best customer service from Sheana with Best Interstate Moving and Storage. I used them to coordinate our move from Texas to California. Even though our move was over the holidays we received updates and information regarding the status of our belongings. The price was reasonable for the move but when you add in the high level of service from Sheana, it was a great value. It is such a pleasure to have someone to speak with that really cares about her job. Yes, we had some items damaged but they are working with us to remedy the issues. Sheana is very thorough and really follows through on everything. I will definitely use them again for my next move.

Move size: 3 Bedroom Home Service cost: $7900

We used Best Interstate Moving for our move. They basically are the company that organizes the move and sends out a moving company to you. They were professional and helpful, the company who moved us were Rayan Vanlines and they were very professional and friendly as well. Be aware there is a moving date window on either side of the move, we were without furniture for a few days on moving in. However, we were aware of this from the start. We packed our own boxes and the movers wrapped the furniture. We had zero breakages, apart from a couple glasses which was my own packing error. Be aware, when estimating your weight for moving - over estimate rather than under, our weight was higher than we thought which added to the end cost. All in all it was a good experience, taking into consideration the usual stresses of moving.

Move size: 3 Bedroom Home Service cost: $4500

We had a small interstate move scheduled with Best Price Moving and Storage contracted by us through Best Interstate Moving and Storage.

Cristina, Fiona and Aasiya at Best Interstate Moving and Storage all provided excellent service. We first contacted them on a Saturday, 9 days before we needed the move. After a number of discussions, calls to other movers and reviews we read, we booked their services at the end of that day. They were easy to access by phone and email; they were thorough in their explanations of their services; available on short notice; and every aspect of the move went perfectly smoothly.

They chose the actual moving company for us (Best Moving and Storage) and their services were also timely and efficient.

Move size: Partial Move Service cost: $2000

I previously posted a negative review about this company based on some misrepresentations of a former employee about the timing of my move, and the difficulty caused when the movers they contracted with did not deliver on the date they promised. The company did all they could, and more that you would ever expect, to resolve my problems.

I was moving several large pieces of furniture from New York to Ohio, and had a very specific time frame for delivery when I would be in Ohio to receive them. An employee (who is no longer with the company) represented that the pieces could be delivered within the required time, but things changed after my initial deposit. First, the movers with whom they contracted said they could not deliver within my time frame. When pressed, they gave me a two day window that worked for me.

After I drove to Ohio, the company, TR Moving Systems, told me that they could not deliver on either of the dates previously promised, and could not be specific about when they would deliver. I had to return to NY, so I arranged to pay someone to accept delivery of the furniture in Ohio.

They finally set a date and time for delivery, and when the furniture was delivered (hours later promised), a desk leg was broken, and the dining room table legs were missing.

Upon being advised of all of the problems and dissatisfaction, Best Interstate Moving and Storage Company stepped in to resolve matters. They repaid me for my expenses and aggravation caused by the delayed delivery date; they stopped using TR Moving Systems; they tracked down the missing table legs and arranged for their return; and most of all, they took the position that I, the customer, deserved good service and to have things made right.

Problems are a part of life, and they certainly were a part of this move. I was in a particularly difficult position, because I was moving items in preparation for a lengthy operation, and I was in no position to sort out the problems caused by TR Moving Systems.

Best Interstate Moving and Storage went out of their way to put things right. They went the extra mile to insure that I was a satisfied customer. Beyond that, they were very kind to me --- keeping me up to date about the progress with finding the missing table legs, and even sending me get well flowers after my surgery. They took a situation that I found overwhelming and turned it into something manageable. To me, the test of a good company is not that there are never problems (because problems do crop up) but how the problems are handled. Best Interstate Moving and Storage has shown themselves, beyond question, to be a company that cares about doing the right thing for their customers.

Despite having a problem filled move, I can highly recommend Best Interstate Moving and Storage as a company that will stand by its word and resolve any problems that may arise.

Move size: Partial Move Service cost: $1600

A friend recommended I use this company when I decided to move to Nevada. I am extremely neurotic about my sentimentals and valuables. The customer service manager ,Shayna, learned this when I called 10 times the first day just to be sure the truck hasn't crashed. She then proceeded to call me with regular updates which put me at ease. Knowing that I'm not just another transaction and that they actually care about my stuff was truly spectacular. Everything arrived in perfect condition and quicker than I expected. They really went above and beyond to make this move as easy as possible.

Move size: 2 Bedroom Home Service cost: $5000

As a first time cross country mover, I really didn't know where to start but I was lucky enough find Best Interstate Moving. Their sales department made it very easy for me understand the entire process as well as tips on how to choose a moving company, I was thankful that they very transparent. With a little shopping around, Best Interstate was and easy choice. The pricing was competitive with major carriers and they stayed very attentive and responsive throughout the process. My delivery arrived on time and in great condition. I actually run consumer call centers and I was very impressed with the personalities of all of their team that I spoke with as well as their processes. This is an easy 5 star review to write.

Move size: 2 Bedroom Home Service cost: $3540

This company should be called WORST Interstate Moving because they did not do a single thing right and for over a week now my wife and I have lived through a horrible nightmare all basically due to the incompetence of the actual movers and the unreliability of the scam artists that make up BIMS. I would NEVER recommend this company to anyone. The list of grievances is way too long for this space; however, I will enumerate a few examples : 1) they grossly underestimated the weight (approx 50% ); this caused a ripple effect for the entire move.
2) also lead to an unbelievably high rate after I was promised by Best on more than one occasion that I would never have to pay more than their estimate . Ended up paying $10,000 MORE than the price I was given !
3)It took them over a week to finally deliver all our furniture and they had to use 3 trucks ; I have moved several times in my life and this looked like a complete joke ; an 18-wheeler, a 40-50 footer from PENSKE, and then when that was full they had to go and rent a 20 footer from U-Haul .
No planning and no semblance of organization is what caused this .
[EDIT]
5)several pieces of furniture were damaged; there was no organization to their packing or loading; they did NOT communicate well at all; my wife and I were both moving into new jobs and they put us in a very bad position by not moving us in a timely fashion and all the headache they caused us both which produced many arguments between us and a very poor way to start at new work places.
As I stated above, this is only a small portion of the complete and utter miscalculations, misrepresentations(i'm sorry , LIES), and overall incompetence of not just the actual movers, but the awful company known as BEST.
Mark L. Mudano, MD.

Move size: 4+ Bedroom Home Service cost: $23000

First, yes I realize (now) that BIMS is just a middleman and contracts independent crews to do the actual moving. That said, they are vouching for the outfits they set you up with, which in my case seems to have been a pretty incompetent one.

To start, in the email from BIMS after hiring, "We require a 3 calendar day pick up window for all jobs. 24 – 48 hours before your pick up date, we will contact you to let you know your pick up date and time window." I was informed a couple of hours before they would arrive, which turned out to be somewhere around 4 p.m. on day 2 of the 3-day window. So basically, at that point I had assumed BIMS had forgotten about me, but could not get ahold of anyone (phone, twitter) to find out. Since the closing of my current house was to take place in a couple days, I was a little uneasy. Once the crew arrived, pickup generally went ok. However, I was informed that final cost could only go up based on final weight, not down. I don't think this is what I was led to believe by the BIMS rep, but I don't have a transcript of that call.

Delivery didn't occur until probably 2 weeks later. This felt long, but I don't know what industry standard is. The crew called to say they would be in town the next day (I think) for delivery. Whatever day I was told, I got another call on that day saying they wouldn't be there until the next day. So, I had to take time off from a new job two days in a row. Additionlly, several items were broken and others just mishandled. Some items are missing, including my couch. Upon discovering the missing couch, I was informed it would be delivered about a week later. The day it was to be delivered came and went about 2 weeks ago, no couch. But, I did get a tub of someone else's stuff, so I guess that helps a little. Also, only cash or money order was acceptable (not certified check apparently, despite what my confirmation email said). Again, I don't know what industry standard is, but this day and age it seems ridiculous and is highly inconvenient.

I may have missed a thing or two in there, but the theme should be borne out. Basically, I will not contract through BIMS for my next move and I would suggest you don't either. Maybe you'll get a good third party, but maybe you won't. And for what it costs I'm not sure it's worth the risk. It is great to not have to load anything, but I would suggest giving some other group that pleasure.

Move size: 2 Bedroom Home Service cost: $3800

I had a small issue with the third party contracted to move my belongings after the move was completed, although they did deliver everything in perfect condition. It was my first move by an actual moving company & didn't know what to expect. Best Interstate called me immediately & fixed the problem even though they're in the midst of Hurricane Irma. I was very impressed with their friendliness & patience & I would recommend Best Interstate to anyone planning a move. They definitely came through for me!

Move size: 2 Bedroom Home Service cost: $4764

I saw this company’s review on move.org and decided to place an inquiry. Within moments, I got a call back. I spoke with Frank and he walked me through the process. I was rushed because my company was relocating me from Georgia to New Jersey but they needed me there in three weeks. Frank took all the stress away from the inventory process. I was thankful to learn they could do it all over the phone. I didn’t have to have someone come out to inspect my home. Best provided me with a pick up window and delivery and while it would have been ideal to have it delivered earlier, I understood it was part of the process. They saved me a ton of money. My items arrived undamaged. I would highly recommend this company.

Move size: 4 Bedroom Home Service cost: $7900

I wasn’t sure what to think when I heard Best Interstate was a broker. It wasn’t something I was familiar with but enjoyed speaking with Travis on the phone. I grew to understand how much time, and money they would help me save. I booked a move to New Jersey and just had my things delivered. I was able to order boxes from their website and they were delivered to my door. I priced out how much it was going to be to buy them at Home Depot and I saved at least 15% and I didn’t have to transport them all over town. If you’re in a rush to move like I was, I strongly suggest you hire Best Interstate. They made my life easier and I wanted to tell others about their business.

Move size: 4+ Bedroom Home Service cost: $9000