Authority Moving Group, LLC

Our house was absolutely full of furniture and we needed it packed and moved quickly to another state. We were immediately impressed when the movers from Authority Moving Group arrived. Joann handled so much for us in our initial call and the guys that they sent us were true professionals. They took so much care to protect and wrap our furniture. It was clear they care about their customers. When our stuff arrived nothing was broken or damaged in any way. I would be happy to hire again.

Move size: 3 Bedroom Home Service cost: $4000

This company was wonderful! Truly! They has some of the best customer service and communication that I have ever experienced with any kind of company. Scheduling was so easy and flexible when I needed it to be. The crew that moved us was top notch! They were a nice group of guys and did a beautiful job with our move. I have moved so many times and have never used a company so great! They really are the best movers out there. There’s no need to shop around any more. Five Stars for Kristopher Jacobs Authority Moving Group my whole experience with this company was fantastic!!

Move size: Studio Service cost: $200

Every step of this move was stressful and I was rarely updated about the status before calling Authority myself to get answers. To begin, I was supposed to be notified about the specific day and time the movers would show 48 hours before. I was not contacted, and had to call in on 6/25 around noon to find out that the movers were coming on 6/26 between 10am-3pm. On pickup day, the movers showed up about 2 hours late at 5 pm and I had to call at 3 to ask where they were in order to find out that they would be late. My belongings were supposed to be dropped off on 7/1 at noon, and again I had to call to find out that they would not be delivering until the next day. When dropping off my things, I was given 3 bags and a box that were not mine. I noticed the bags and not the box. Also, from the movers Inventory list, we could not tell if I had all my boxes and I asked for them to go check their warehouse when they got back. I never received a call and tried multiple times to call the driver and customer service. I left two messages explaining that I may be missing boxes and had one that was not mine. I will never use this company again and recommend using anyone else.

Move size: 1 Bedroom Home Service cost: $2000

I used Authority Moving Group for both a long-distance move and for storage, both experiences were great. They were able to store my things safely for a month as well as move it from our home to storage and then from storage to our new house. They charged very easy to understand rates that I was very comfortable with. I’m so happy with how professional and kind everyone was. There are a lot of moving companies out there but I really feel like I found the best one. I just wanted to pass on the recommendation to anyone out there that might be looking.

Move size: 3 Bedroom Home Service cost: $3432

I am warning everyone to not use this company! The empty promises and deception I experienced to get my business and lock me into a contract is shameful. Kyle Rowland told me they were a family owned company with integrity and I was in good hands. He said I would get my belongings in 21 business days and I received it 73 days later by another moving company they hired. After the third week I inquired because I hadn't heard anything and was told my belongings were still in Florida with another company called Safebound. This is when I discovered they are simply brokers! I requested the manager, Mike Perez that said he would look into Kyle's agreement and would provide me with tape recordings of our conversations that I requested. Mike did not fulfill his promises and stopped answering my phone calls all together. When it finally arrived, a majority of my belongings were damaged. Some irreplaceable furniture from my grandmother has tape on raw wood. I had a terrible experience and want to warn everyone not to use this company. They are con artists.

Move size: Partial Move Service cost: $2700

If you are seeing this, good job on doing your due diligence on movers. I wish I had done more before making my decision. If you don't read anything else I write, please read this: DO NOT PAY AUTHORITY MOVING GROUP ANY MONEY OR GIVE THEM YOUR BELONGINGS.

Why? I am not 100% sure this company is real and not just a scam.

Here is our story…

We were contacted by David Thomas. David was great. He was attentive, helpful and seemingly very knowledgeable. My only complaint with David is that he never mentioned that Authority Moving Group is a moving broker and not an actual moving company. I should have figured it out on my own but it would have been nice to be told straight up who I was dealing with.

David got us a great price on our move and we booked it after about a day of thought. Once things were booked David disappeared sadly. I was then handed off to a Michael H who was basically the exact opposite of David. Rude, unhelpful and not at all attentive. I sent him emails and called him and never got a response.

As we got closer to our move date (July 30th) I started to call to see if Authority had any info on our movers or when they would be arriving and they could not give me an answer. Also, actually getting a hold of them is incredibly difficult. Be prepared to wait on hold for a long time and then get sent to voicemail even if you call during business hours. Eventually I got through to someone named Jessica. Jessica seemed to hate me from day one. Every time she answered the phone it seemed like I was inconveniencing her big time. She would also tell me every single time that she would look into things for me and call me right back. I never once received a call back.

The 30th came and went without us hearing from Authority or the movers. On the 31st at 6pm we called them and were then told by another rep named Jess that our move could not happen until the 1st or the 2nd of August. So we agreed to do the move 2 days later than we had agreed to months ago. Again, we had already paid a deposit and signed contracts at this point. On the 1st, we called and could not get a hold of them. On the 2nd we called and were told that the move was delayed again and could not be done until August 6th. Our lease in Philadelphia starts on August 7th. This was unacceptable so we kindly asked them to cancel the contract and refund our deposit. They said they process the request and call us back. Of course, they never did so I was forced to dispute the charge through my credit card to get my money back.

Long story short: Authority Moving Group will probably give you the cheapest quote for your move. But, as all the other negative reviews state, your experience will be a nightmare. Either your belongings will disappear or your move will just never happen. If you still feel compelled to give them a shot I would STRONGLY encourage you to pay with credit cards so that you can get your money back when they disappoint you.

I know there are a lot of glowing reviews for them out there but having worked for many web companies during my career I am now confident that these are fake and created by employees of the company. The negative reviews are the ones you want to focus on here. BE CAREFUL.

Move size: 1 Bedroom Home Service cost: $2054

I selected Authority Moving Group for my 2,811 mile cross-country move based upon the communication I had with a pleasant, helpful and friendly salesman named Garrett. Unfortunately, within 2 weeks the helpful person (Garrett) disappeared and I was told he no longer worked for the company and was passed off to Michael H. That should have been the point where I just let Authority keep my deposit and I should have gone elsewhere! That is when I discovered Authority is only a BROKER to "find" you a mover and their estimate could increase exponentially when the actual driver shows up on the day of the move. Which, of course, it did! MineDOUBLED. I have never been so disgusted with the customer service of any company, as I am with AUTHORITY MOVING GROUP. I have gotten nothing but the run around from them including them being unprofessional, snide, talking over me while asking questions, cutting me off, and even hanging up on me. They are unwilling to answer specific questions related to their estimate and the amount the final movers charged, relying on their legal mumbo jumbo in an 8 page manifest that no one could read or begin to understand, all while claiming to provide a PROFESSIONAL FULL-SERVICE MOVE. There appear to be satisfied customers, in addition to a few highly disgruntled customers, so I don't know how or why my move was so HORRID. Authority had the audacity to tell me I was "problematic" when I asked for titles of specific representatives of Authority with whom I had communicated, their business address, and the name of their agent for service of process. DO NOT SPEND A DIME WITH THIS UNSCRUPULOUS moving BROKER - they are not a moving company but will take your money then provide no follow-up and will blame the actual movers they assign to your move for price increases, lost items and damaged items. Their tactic is to Slick Willy fast talk you while accomplishing nothing - which is exactly their goal - to take your money and provide ZERO customer service. There is no accountability so I am seeking a legal remedy. (If anyone reading this can suggest an attorney, please contact me. Thank you.).

Move size: 3 Bedroom Home Service cost: $15960

Authority Moving Group (US DOT; 3279969), email: info@authoritymovinggroup.com. Job#C8205507.

A quote and contract was signed with Authority Moving Group with the quoted price as a total of $2378.49. $781.77 was paid to Authority Moving Group on 6/25.

Authority Moving Group provided a mover’s phone number to call. The mover appears have no my information at all, and even didn’t know the name and address. The mover ended up showing up 11:30 pm 7/21/20, with a blank contract document and didn’t know and refer to the established contract with Authority Moving Group. The mover didn’t acknowledge the quoted price but increase the total cost to $5100 from $2378.49. At the end the furnitures and household goods didn’t get moved due to such large price differences (cost more than doubled).

I called Authority Moving Group immediately in the morning of 7/22, and reported the issue. I was suggested to email and request a refund. After a week, upon contacting Authority Moving Group again on 7/28, the customer service manager named Michael refused the refund of paid portion $781.77.

Btw, I also signed contract with them to ship to cars. However, they informed the price on the contract ($2350) needs to be increased to $2800 four days ahead of moving date. Even with the increased price, no one showed up to pick up the cars..However, through multiple calls, Authority moving group agreed to refund the $150 deposit.

To summarize, nothing got moved by working with Authority Moving Group. Instead, accumulated lots of hassles, frustrations, physical and emotional pressures, etc.

Move size: 2 Bedroom Home Service cost: $2400

**UPDATE** I thought this was resolved but they have refused to provide the resolution we agreed upon unless the entire review is removed. VERY DISAPPOINTED WITH THIS COMPANY AND THE ETHICAL ISSUES. They tell you one thing want you to not speak out about the service then when they provide resolution to one issue they want it all to go away. This is what service looks like these days. **Update** Spoke with the Customer Service Manager today with Authority Moving Group and we came to a resolution on the vehicle transport issue. Other issue still exist. Great Services at FIRST.. I used Authority Moving Group to move from FL to PA, there were responsible for moving cars and my home with a full pack service. The day before my move they called and asked to move the pick up day from monday until tuesday in which I told them that would not work based on the sale of my home. Received a call the day of the move from Radius Moving foreman who said they are on their way. Several hours later (Approx 2pm) they arrived with a crew, before packing an item the told me it was going to me over the cuft I reserved for my move (it should be noted that I did a phone estimate and then Authority Moving sent a independent person to my home to do an estimate who estimated a little over 2800 cu ft. which to be safe I purchased 2 full trucks 3400 cuft. Being stuck the foreman called the owner Michelle who said at worst it would be an additional $1500 to move everything with a guaranteed delivery date. My community was a restricted community so work had to end at 830 and they said they will be back by 10am. At 930 that morning I seen the moving truck outside my community I assumed he was waiting for the rest of the crew.. Around noon I received a call from the foreman who asked me to bring him dollies so they could unload the truck at the first storage facility. So I load my car and took the dollies to them for them to arrive at my house around 3pm. They finally got the home packed around 9pm. This was after a call from Authority Moving about paying them cash so they can pay the crew and a argument between the foreman and crew in my drive way. When I received my items several items were broken even worse my kids play station was stolen. I attempted to settle this but they refused to do the right thing and fix all the things that were broken and/or stolen. IN ADDITION during my car transport I agreed to pay additional money to get the vehicles transported and when the transporter arrived with my vehicles he would not let them off the truck without paying $1800 when $1500 was what we agreed to. I spoke with Authority Moving several times while the transporter was there and they told me I should only be paying $1500. Authority Moving agreed to reimburse me the extra $300 I had to pay to have my cars freed and 2 month later they have refused to pay me. The last message from the owner said read the contract which said $1500.00 was to be paid upon delivery. I even have text message from the manager that they were to send me the $300.00. DO NOT USE THIS COMPANY AS I HAVE TO GET MY LEGAL COUNSEL INVOLVED. I WILL BE POSTING THIS MESSAGE EVERYWHERE I CAN TO PROTECT OTHERS.

Move size: 4+ Bedroom Home Service cost: $16500