Authority Moving Group, LLC

They picked my belongings up on May 6th and was told and insured that I would receive my things on May 15th. I moved from Pittsburgh, PA to Las Vegas. On May 15th they told me that’s when my delivery window would start and I would receive my things between that following Monday between Wednesday. That following Tuesday came and I received a call stating that I would receive my things that Wednesday or Thursday at the latest. It took 3 1/2 weeks to receive my things and most were missing. I was charged a total of 3100. Never was informed that multiple drivers would be handling my things, constantly requested to speak with a supervisor and never received a call back or nothing! Customer service is very unprofessional and no help whatsoever. They couldn’t give me any information on where my things were. Constantly being told different dates and times. I’ve had to come out of pocket for clothes due to weather change and our clothes being on the moving truck. Very inconvenient!! All of my furniture for my children’s room is on the truck, the first week we had to sleep on the floor until we got a blowup mattress. My children are two and four. I’m very upset and I highly recommend anyone moving out of state to just rent a moving truck and move your things that way.

Move size: 1 Bedroom Home Service cost: $3100

This company is HORRIBLE. Worst group of people gathered in one business. They gave me a bogus quote, then hired 2 guys from Craigs List and then will not return my customer service calls. Ive left at least 15 messages. I out down a deposit of $1000, did not do the move with them and then when real movers showed up, I realized they underbid my move by 3000 Cubic feet, RUN Don't WALK. They also told me I could only pay by ACH check. Also major scam, when you pay that way, you can not dispute with your bank. THEY ARE SCANDELOUS LIARS

Move size: 1 Bedroom Home Service cost: $2375

This company is terrible. On my moving day, I spent 3 hours going back and forth with the customer service rep (had to keep leaving messages because there was only one person) because my movers kept telling me that they needed more money for the move upfront. They then wanted me to write the money order in their name when I was told to write it to the companies name. Speaking of that...the company I was given wasn't known by the movers. I tried to contact the actual moving company, but had to leave a message again. I eventually got a hold of them and they said they had never heard of me and told me that I might be getting scammed! Not something you want to hear. I finally demanded to speak with the movers boss who informed me that he works for 2 different moving companies and the other company the movers knew was the other company. I told that I called the contact number I was given and was told that I might be getting scammed, and the guy tells me that there are 2 moving companies with the same name...therefore AUTHORITY MOVING GROUP gave me the WRONG information!!!!! I called the customer service rep no less than 6 times in 3 hours, because every time I thought things were resolved, something else came up. At one point the "foreman" (if you can all him that) told me to hang up with them because they didn't know what they were talking about. Finally after 3 hours, I thought that we had things settled and the "foreman" asked for extra money again!! When I told him no, he left and told me that someone else would have to come!! After calling the customer service rep AGAIN...she put me on hold...after 45 minutes a truck pulls up and it's the same guys who left in the first place...at this point I definitely no longer trust these men and called her back. I told her that they broke the contract when they left and I was told by them that different people were coming, so that is what I expected. They of course couldn't get me anyone and I told her that I wanted my deposit back because they didn't hold up their end of the bargain. She told me that the manager and/or the assistant manager would be calling me. I'm glad I didn't hold my breath because it's been 4 weeks and haven't heard a word. Do yourself a favor and rent a POD and hire local people to load and unload for you...much cheaper, less hassle, and they care about their customers because they take responsibility if something goes wrong!

Move size: 2 Bedroom Home Service cost: $5500

If there was a way to leave negative stars I would. This company is terrible and they falsely advertise their services. AMG is NOT a moving company despite the photo on their page of a man wearing AMG branded clothes. They are broker, but they won’t tell you that. Once they collect the initial payment, they shop your job around to movers who will do the job for very cheap rates. Theses other companies are not required to abide by any of the details in the contract you sign with them. Additionally, they do not stick with you through the move. Once you pay, they disappear and all your calls are routed to an answering service. And they never call you back. only time I got response back from them was AFTER I contacted the Better Business Bureau. At which point they responded one time and then disappeared again.

Not only is the customer service practically non-existent, but the amount they quote you will be at least $1,000 off. When the third party company comes to move your things onto the truck, they will get all on the truck AND THEN they’ll tell you that you AT LEAST $1,000 more and half of it needs to paid right then. And there’s nothing you can do. Then the third party company that picks up your stuff will shop the cross country move to yet another third party company, and they will also tell you that you more than what you agreed to pay with the first third party company. You can pay it or they won’t deliver your things. And keep in mind, the company you originally booked with, Authority Moving Group, they will not help you.

THIS IS A SCAM!!! TERRIBLE SERVICE!!! THEY ARE LIARS!!! Please do not book with them. I’ve had a terrible experience. And it’s happened to so many other people! The reviews on their page are lies! If you google “Authority Moving Group Reviews” you’ll see the truth. Take your money to a reputable company. It may cost you more, but it’s worth your sanity and the safety of your things.

Move size: 2 Bedroom Home Service cost: $6500

AFTER POSTING THIS I HAVE BEEN CALLED AT LEAST 20 TIMES AND THREATENED BY AMG

UPDATE: AUTHORITY BLOCKED MY NUMBER AND PAID ME TO TAKE DOWN MY REVIEW

DO NOT USE AUTHORITY MOVING GROUP!!!!!!!

I recently used this company fro a move for my husbands job from Georgia to North Dakota

When searching for a moving company I contacted Authority Moving Group not knowing they were a brokerage as this information was never disclosed. AT first everything was great everyone was very nice.

They contracted me with Falcon Moving LLC without my knowledge as I was lead to believe Authority would be moving me. I found out about Falcon when their dispatch reached out to me.

This is where our nightmare began:

Original moving window from Authority Moving Group:

3/19/21 - 1-5PM

Pushed moving window to 3/20 1-5, moving company never arrived.

After speaking with Jessica @ Falcon, guaranteed me a pick up window on Sunday 3/21 between 8-10 AM - no one showed- called Authority and Falcon Moving multiple times and no one could give me an answer as to where the truck was. NO contact all day and then finally at 545 PM On Sunday 3/21. The foreman of the moving crew told me "I don't know why they would have told you we were going to be here Friday."

When movers arrived they were aggressive, dropped boxes on cement car port. Stripped children’s wooden bunk beds of wood after asking if I had a screwdriver and were upset when I informed them I didn’t because all of my belongings were in boxes. Charged 2x the quoted amount. Paid $2080 in cash on 3/21/21 to Falcon Moving in addition to $1350 deposit paid to Authority. (this was already over full cost of estimate given by Authority.) I was told I would still owe $2073.70 at delivery to unload my items. 2x estimate. Authority quoted 426 cubic feet ended up needing 826. The foreman then asked me why I didn't have a tip for them while I was basically cornered in my kitchen. I had no tip because I had to pay the inflated amount they charged to load my items, and the bank was now closed because it was 8 PM on a Sunday....

When contacting authority on multiple occasions for updates on my move they placed me on holds of up to 45 and upon answering told me they didn’t have any answers for me. After being unable to receive answers from AMG I contacted Jessica from Falcon moving. Same scenario, long holds, no information on where my belongings were, no estimated delivery dates, she also blamed my moving experience on where I moved even though they contracted to do so, eventually explaining to me "no one wants to deliver to North Dakota" and proceeding to call me names and then ignore any further calls. NO resolution. I asked her about the discount she apparently wanted to give me based off of my experience this far according to Brinae at Authority and she told me she isn’t giving me a discount until my things are dropped off. (Makes 0 sense because I have to pay before truck is unloaded).

Items were finally delivered yesterday, 5/13/2021 after no contact from either moving company since 4/26/2021. 53 days after first available delivery date listed on contract after being promised a move that would be completed in 4-14 days.

AT delivery we were told we needed to pay for a shuttling service as they could not fit truck into our complex. I had provided maps to Authority and Falcon of our complex and was only told on the day of delivery that we would now have to pay extra for shuttle ($500).

Upon receiving our items, boxes were completely destroyed, items were broken, and some completely missing. Mattresses were covered in grease and dirt. The movers also damaged paint on our walls while moving items.

Upon contacting Authority this morning asking if I could get my deposit back as they did not stay within their contract Brinae informed me "we can help you file a claim against Falcon, but usually we dont follow up after your delivery is complete."

The whole experience from pick up to delivery was horrible. I would not wish what we have gone through the past 7 weeks on ANYONE.

TAKE YOUR MONEY ELSEWHERE!!!

Move size: 3 Bedroom Home Service cost: $6000

If I could give them a minus rating, I would. I booked a move with them, than needed to back out because our sale fell thru. They had required a 25% deposit which amounted to over $3500. The deposit was not refundable after 30 days. My 1st mistake was agreeing to their terms. When I realized that I had no idea when I would be moving, I pleaded my case, and they agreed that if I signed a document about the refund, they they would send me $1000 refund. I signed the paperwork, and thanked them for their understanding and cooperation. Then they mailed me a check that I deposited and 5 days later it was returned, NSF. We finally sold our house, and we used United Van lines, who required no deposit, and gave us as good a deal as Authority initially offered. Authority movers are not honest, their scam artists, and I would not used them if they were the last moving company on earth! Read the other reviews. They have left many people high & dry!! DO NOT USE AUTHORITY MOVERS!! YOU WILL BE SORRY!!!

Move size: 4 Bedroom Home Service cost: $13000

THESE PEOPLE ARE A COMPLETE FRAUD AND SCAM. THEY PROVIDE YOU A VERY ACCEPTABLE QUOTE AT THE BEGINNING, AT THE TIME OF MOVING, GAVE YOU AN OUTRAGEOUS PRICE THAT IS COMPLETELY UNACCEPTABLE. IF YOU ASK THEM TO REFUND THE DEPOSIT WHICH IS 33% OF THE TOTAL COST, THEY STARTED TO TALK ABOUT REFUND POLICY THAT SAYS IF YOU PASS 72 HOURS, YOUR DEPOSIT WILL NOT BE REFUNDABLE. PLEASE DO NOT USE THEM. I AM HAVING REALLY DIFFICULT TIME TO GET THE DEPOSIT BACK. BE AWARE OF THEIR TRAP.

Move size: 4 Bedroom Home Service cost: $5000