Authority Moving Group, LLC

Everything seemed fine while doing our estimate, they seemed professional and asked plenty of questions to make sure everything was on the list. When o got my quote it was around $6,000 so I payed my deposit to lock it in. Later on I was going over my list and I wanted to add a few items before the move and I was going over the quote when o noticed a few larger items that had been missed, and a couple small items, 8-10 cubic feet, that they had claimed to be 40+ cubic feet. Made a call, added the items, corrected the quote, and payed the $200 or so to keep my deposit correct.

Day of the move arrives and the movers show up. Guy says that authority was off on their estimate and the cost was going to be higher. Ended up paying the movers about $8,000. With the “deposit” and the move I spend over $10,000 on a move that Authority said would cost me under $7,000. Authority tried to tell me that it was because the boxes I used were not the size they estimated, but I told them that I was using UHaul small, medium, large, and extra large.

I had told them that I would not be packing the TVs and I would like to have the movers box them up, a week before the move authority told me that it would cost more for the movers to box them. Why they waited until the last minute to tell me I don’t know. I ended up telling them I would box the TVs myself.

I would not recommend Authority moving group to anyone in the future. Get someone yourself and go for someone who is going to do the work themselves.

Move size: 4 Bedroom Home Service cost: $10500

I needed a moving company that could move me from Texas up to Louisiana. I did a lot of hunting online before I came across this company. I called them to get a quote and they were very straight forward with me. Their prices were also very fair compared to a lot of the other places I called.

The day of my move they arrived on time and everything went exactly the way it was supposed to. They were very nice guys and not only was everything on the road on time but it was delivered exactly when they said it would be. I’m really happy that I found a moving company that’s not only affordable but high quality. They have excellent service. I highly recommend them and would use them again.

If you need a high quality moving company, you should go with Authority Moving Group. They were a dream come true.

Move size: 1 Bedroom Home Service cost: $1121

I’m so glad that I got a chance to use authority Moving Group! I was kind of racing against the clock as I needed to be out before the month was over. Authority was extremely professional, on time, and ready to work! I don’t really have too many complaints there was a small scratch on the table but it wasn’t anything major! Taking in to consideration how much was actually moved that was the least of my worries! I definitely have to say to that they were very affordable I was surprised what my invoice came out to for everything they actually moved for us! 5 out of 5, I would definitely recommend using them!

Move size: 1 Bedroom Home Service cost: $745

Authority moving group came ready to work!! They showed up on time and were extremely professional and, smart with their moving process. The office was very friendly too! We thought that this was going to take a lot longer than expected but I really feel like they were in and out before we actually realize and I already heading to the new house! They were extremely cautious with all of our belongings make sure not to chip or scratch anything. I was definitely pleased with the results and also with my invoice I would definitely recommend Authority!

Move size: 2 Bedroom Home Service cost: $775

I had to move my senior parents quickly at the start of the pandemic. Authority Moving Group was unbelievable. They were so skilled and really treated my parents with so much respect. We wouldn’t have been able to get the job done without their help. I highly recommend their services. They not only packed and handled everything with so much care but they also helped my parents unpack and assemble their furniture when they arrived at their destination. I cannot thank them enough. I’m sure they would be amazing at any kind of move but if you are moving someone elderly this company is so kind and helpful. Such a fantastic job! Thank you!

Move size: 3 Bedroom Home Service cost: $6895

The salesman was nice and helpful. He quoted me a decent price and said we could get our things within 3-5 days. First thing that went wrong is they have a 24 hour window where they can change the day and time of when they show up. I told them specifically what day and time I wanted. They came 4 hours later and no apology. Driver said our things would arrive 3–5 days. About three days in I call and ask for a status update. Then he said 7-10 days. I asked him why and he said they were waiting to fill up the truck because they don’t transport half loads. I told him that it was not excusable and he said and I quote ‘I get calls from people like you all the time. You should have hired a larger company with a quick turnaround’. In the end it took 17 days to get our things. They broke some of our fragile items. Driver said ‘well it was on a pallet’. When they reassembled our bed they screwed up our drawers underneath. My husband requested they fix it but they couldn’t the damage was already done. In the end we paid almost triple from the original quote. Very disappointed and extremely unhappy with this service.

Move size: 1 Bedroom Home Service cost: $4500

We are no longer moving to and wanted to cancel our move. We requested a refund for the moving deposit.

We have called and emailed Steven to advise we are no longer moving. Steven said no problem and he would issue a refund within 3-5 business days. This was over 5 days ago and now he is not answering the phone, returning our calls or responding to emails. Every time we try to call Steven’s phone says the person you are trying to reach is on the phone, as if he is routing our calls directly to voicemail since he knows we want to cancel.

They cannot be trusted!

Move size: 1 Bedroom Home Service cost: $816

I would never use this company. They are so bad I'm committed to making sure others don't have the experience we had. These clowns moved us from Michigan to Florida in late 2019. They are not a mover. They get around being held accountable by just facilitating your move. They pick the cheapest company to move you and then wash their hands of you on the day of your move. We had significant amounts of damage. Things that can't be replaced. They also lost several items including parts of our bedroom outfit including the footboard to our bed.

They never did anything to rectify this and never compensated us. These are the last people you should use

Move size: 3 Bedroom Home Service cost: $15000

My original movers cancelled, so I requested a quote and got a call from one of their reps. I was in the middle of a conversation when I get a call from a number that looks like the one my original movers use, so I politely asked the sales rep to call me back, for I needed to take this call. I answer and it turns out to be another sales guy from the same company. I hear guy 1 yelling at guy 2 for talking to his customer. They start bickering while I am still on the line, and guy 2 basically says "I don't care about the lead, you can have it." Well... that's a promising sentiment to have about a customer. So I get transferred back to guy 1, who then gives me attitude for hanging up his call, only to talk to his colleague. I explained why I did that, and when I mentioned how I didn't appreciate his comment about not caring about leads, he hung up on me.

If this is how you are as a sales rep, I cannot even imagine how they are when it comes to actual dispatching and pickup/delivery issues.

I am not sure who they got the ratings on the site I was using, but I suspect there was some foul play there.

Moving is already stressful - do yourself a favor and AVOID THESE GUYS AT ALL COST!

Move size: Partial Move Service cost: $2000

Thank you to all the reviewers on here that have saved my family an almost certain horrible experience. We read the reviews and cancelled service 2 hours after hanging up with them.

The sales tactic was to take inventory over the phone and produce an instant estimate for the move. Then the will say if you sign now we will give you $2,000 dollars off the price.

After that they ask you to do a deposit so that they can get movers scheduled and reserved for the date. We were told that as long as we notified within three days of the move we can get our full deposit back. I even asked him to clarify that and confirmed it.

Then the sales rep sent us the estimate which had 5 pages of legal mumbo jumbo that the rep tries to get you to not read and says to click at the link at the bottom of the page to get to the electronic signature page.

In the terms here are the biggest red flags:

1. They will only reimburse up to $0.60 for each pound of items lost or damaged. (this is contrary to what the sales reps said about all your stuff being insured)

2. All lawsuits must be filed in Palm Beach County

3. The deposit in non-refundable unless given written notice within 72 hours from the day you reserve your move. (the sales rep wasn't just misleading, he flat out lied about this)

and 7% of your deposit amount is non refundable no matter what.

4. There's a few paragraphs about how they will inevitably collect more than the quoted estimate. Absolutely anything that isn't listed on the estimate will be an additional charge that you will need to pay otherwise they will hold your belongings hostage until you pay the additional charges.

4. There another two pages that describe the way that this company is not responsible for reimbursing you if anything goes wrong and that you are waiving a bunch of rights to hold them accountable if anything goes wrong.

We cancelled the check and notified them in writing the we are cancelling their service. Hopefully this is the end of it.

Move size: 3 Bedroom Home Service cost: $4500

They say we’re here for you all the way but they are not! The first call they do everything to get your money but after that , forget it. No return phone calls. They told me a 5 star company was going to take care of me. That was Atlantis Van Lines and after 5 weeks I still don’t have my belongings! This company is a broker to find you a mover. After that they disappear. NO ONE WILL RETURN MY PHONE CALL. They told me it would cost about $6,000 for the move. Atlantis is charging me $10,600 then you don’t know what’s going on. Atlantis sent me an email on June 19 that a truck was enroute. Never showed up. Then they told me it will be here July 7, it never showed up. They make a great sales pitch but don’t fall for it. Take my advice and do it yourself. This is BS!!

Move size: 3 Bedroom Home Service cost: $10500

HUGE RED FLAG that you cannot get ahold of ANYONE at this company by phone or email. All they have is a generic answering service with two women who say they will "take a message". But it literally goes nowhere.. You cannot get ahold of anyone and they do not answer your emails back. It's been over two months and the refund they promised me has never been received. I doubt at this point I will get it from them, so that means not only will I not receive any services, but they pocketed my $872 that I paid for my deposit. I followed the directions per their cancellation procedures and I received confirmation that I would receive a refund in the mail. That was the last time I heard from them, which was back in July 16th. NO response or follow-up after to my multiple requests, calls and emails. ZERO. It's crazy because all I wanted was confirmation that my refund was even sent?? Or if they sent it to the correct address. Nothing. I have heard NOTHING back from them. So my only conclusion is they are liars and thieves. Do not use this company!!! They are super sketch. James Perkins my rep is a wolf in sheep clothing. He will desert you the second he gets your money and will not call, email, or follow up after. Pathetic excuse for a company and horrible way to treat customers. DO NOT USE THEM!

Move size: 1 Bedroom Home Service cost: $872

I was told they would bring a 26 ft truck for $7,500 I tried for 2 weeks to call them to ask them how to pack things no one ever returned my call I got my bank involved which informed me if I canceled it that I would lose $2,700 so finally they called me because the bank was involved. They were supposed to call me the day before September 23rd for a head count of my items which they did not do. The guys driving the truck called me and said they would be here on the 24th I told them they were supposed to be here on the 23rd when they finally showed up they told me it wasn't going to be $7,500 it was going to be $17,000 so I have a choice to either cancel and lose my deposit or pay $17,000 so I told him to stick it up their butt and I took the loss of $2,700 this company is a scam

Move size: 3 Bedroom Home Service cost: $17000

I would give a MINUS 10 if I could. Hunter Johnson is a liar. He said he would refund my money for property theft by East Freight Logistics. That company dumped our belongings in various warehouses throughout the west. After 7 months, I still don't have ANYTHING. He said he would refund, but not 1 dime has been sent. He also says his email works. NO IT DOESN'T. He is probably operating under a different name. I will post everywhere to keep other people from falling for this crook and his crooked employees. He deserves to be in prison and that is where I hope he goes.

Move size: 3 Bedroom Home Service cost: $13000

Authority moving group did a move for me from SC to FL. They were very reasonably priced and very willing to accommodate my move. Once my items were picked up, the customer service department was more than helpful, specifically Alani, she was always very helpful and very informative. The overall experience was refreshing. My items were delivered within two weeks of being picked up undamaged and placed in my house wherever I asked them to put it. I would recommend Authority Moving Group to anyone moving cross country.

Move size: 1 Bedroom Home Service cost: $2626

SCAM third party company. I will file a lawsuit with them. Please be advised to anyone who sees this, they will lowball you acting like a moving company and once you pay a deposit, they will not refund, lie, hire random people, then they scam the moving company they hire and it all comes out of your own pocket. I ended up paying five times more what they quoted at the end and they only moved a quarter of the items (with all the exact measurements I gave them promising me to move everything on my list with the lowball quote I believed) they will be friendly at first and will trick you. Contract disappears in your email later on once you pay the deposit so make sure to save it before. Glad I did so I can file my lawsuit. They also pretend to give you a discount at first to lure you in. Had no idea this was a broker company then they scam you and the moving company they hire. The current moving company cannot get a hold of them at all regarding the deposit money so it’s coming out of my pocket. Amaya is the customer service rep, Steven is the first who lured me in with the low ball deposit, and “customer service manager” there who lies about when movers are going to show up. I’m so glad I saved voice records with all of their voices and promises. BEWARE of this scam company.

Move size: 3 Bedroom Home Service cost: $5000