Merit Moving

This company is so bad that I am surprised they are still in business. I spoke with Steven who gave me an estimate to move 50 pieces from Georgia to Colorado. He gave me a price of $1949. I said this is very low to myself. I gave them $585 down. I called constantly before my move and Laura assured me that was correct. I flew from Colorado to Georgia to let them move the items but 2 day prior. I spoke with the Quality person who told me the estimate was too low and that I would have to pay $2100 instead of $685 to pick up my stuff and $2100 when they dropped it off!! I cancelled my order completely and requested a refund of the $585 from Laura. She gave me the runaround until I emailed her and the Executives a copy of an article where a moving company CEO was jailed and prosecuted!! I advised them that I had worked as a Paralegal and that company was ordered to pay 1 Million back to clients and could they afford that!! My only advice is do your research on these on ANY company and pay attention to the reviews. Most of the 4 star reviews are employees!!! RUN FROM THIS COMPANY!°!!! They were shut down 3-4 years ago and opened under a new name. Report them to the Department of Transportation and get their license revoked for good. Be aware that this company leaves your items at their Florida facility until they have other customers can fill up their truck. So you may not get your items for months!! I was horrified and grateful to follow my first mind. I was contacted by the newspaper and news channel after filing complaints on Merit Moving. I declined but hope everyone reads this article in its entirety before dealing with this company.

Move size: 2 Bedroom Home Service cost: $1949

MERIT MOVING

2328 NORTH 10TH AVE NORTH SUITE 106

LAKE WORTH FL 33461

US DOT: 3075428 MC:063588

On 8/9/2019 I paid for Long Distance Move from Bridgeport CT to Macon GA

Payment went to Merit Moving and Century Moving. I was over charged $318 for services that was agreed upon that Merit Moving would split the cost ($159 each) because of over charged packing materials that were not used during my move. The payment was made to Century Moving (drivers).

On 8/9/19-I had the drivers from Century Moving preparing to move my belongings from CT to GA & realized they were overcharging me $400-600 for packing that I didn’t need, and I used a lot of my own materials to pack my mirrors and other belongings.

The Main Driver, Century moving’s owner and Merit Moving Managers were on the phone discussing why I was being overcharged for materials and after 1—2 hours of back and forth, it was decided that I use packing material for one mirror and Merit Moving and I would split the cost of $300 plus tax equaling $318 and that Century Moving would charge my credit card with approval from Merit Moving Manager to refund my card once the move was completed.

This transaction was taken place through agreements made during all calls with the Century Driver, Century Moving and Merit Moving Managers Pierce and Collins &-My account was noted, telephone calls were recorded, contract was noted and promises to refund what I was over charged.

To resolve the problem, I have been in contact with Merit Moving and several employees regarding my refund of $159 which was approved by Pierce & Collins on 8/9/19 in the middle of my pick-up move. As of today, I have not been refunded my $159 and have been told since 8/31/19 that I would receive a refund within 30 days after their Merit Moving Billing Department receives my “Move Paperwork”.

This company will give you the run-around and not provide great Service. they will over-charge and try to get you to pay in CASH so that you can't dispute charges within your credit card company.

They will tell you to wait at least 60-90 days to get your credit knowing that a dispute within the bank will end after 60 days.

(i had to file several claims for broken furniture and drivers refusing to move my furniture). I am still pursuing complaints within this company for violating my move contract and not refunding my agreed amount.

1 STAR WOULD BE TOO MUCH TO GRANT THIS COMPANY-THEY GET ZERO STARS!!-THEY GET 1 STAR IN ORDER FOR ME TO PRESS NEXT!!

Move size: 2 Bedroom Home Service cost: $4500

Merit Moving is by far the best moving Company I have ever worked with. I’ve moved many times also - they communicate with me not stop and always enforced us where our items where in en route. Our account manager Ray was very professional and took his time and was very patient with my wife and I as we got our inventory list together.

I would highly recommended this company if you have an up coming move. The carriers they use are very professional and quick! They delivered our items to CA from FL within 9 days. I wasn’t starving a new job and need to have it there in 13 days. They did it even faster then I thought they could. I was so surprised that there were no items broken at all! Thank you so much Merit ! I will be using you guys again for our next move. Keep up the great work!

Move size: 3 Bedroom Home Service cost: $6580

This company is based out of Florida. They low balled the binding contract. I gave them every item going. They said if I did that, there would be no additional charges. They also told me they have their own trucks. All total lies. Sends another company to pick up and deliver the items. The company that came was from California, came a day late (I had to give them 2 day window and they missed both). Told my daughter she had to sign the new contract and would not charge her if she went and bought a box of packing tape. She had to come up with an extra $1000 or they said they wouldn't move her. And they kept hugging my daughter. (totally unprofessional) I spoke to the company in Florida and they said no worries, if there is no extra they would gibe me back my money. No happened yet and I email and they said she had extra and the idiots don't even check the original contract to the new one and the list of moved items. Do not use them. They only lie about everything. They are contractors and don't care, but lie about everything.

Move size: Partial Move Service cost: $2900

Terrible experience - start to finish.
Merit Moving will low-ball their estimate to ensure you do business with them. They do not conduct a site survey to ensure they have a good estimate of items to be moved. They do not have nor apply any professional moving judgement in developing their estimates. I had a 3-bedroom house with a basement. They estimated I needed 100 sq ft of space – WRONG! Because of their low-ball estimate, the company they subcontracted the move to charged me charge me $1,000 during the middle of loading my items. Practically holding my goods hostage because Merit Moving did a lousy job. I would have gone with my initial avenue if Merit Moving didn’t promise the price they did.
Merit Moving did not confirm pick up date until the afternoon before. I had to call and email to get that information from them.
The subcontracted movers from – American Home Relocation (moving services) were unprofessional and inexperienced. They showed up in a rented Ryder truck. They were at my house from 3pm-1130pm. The Foreman was lazy, complained about being hungry, made awkward conversation, inappropriate jokes, convinced my friends to take him to the gas station, and then sat on my floor and ate for an hour. They struggled to move my bed and my treadmill from the upstairs. They destroyed my treadmill and it is unusable to this day. They did not take 2 pick-up truck loads worth of goods which I had to figure out how to move myself.
I had a terrible experience working with their customer service department. I requested to utilized up to 30 days of free storage but they told my spouse that keep your stuff in storage for 30 days regardless of when you need it. They would not schedule delivery when I called. They said, “they would call me when a truck was passing through my way”. 2.5 weeks later, they called me on a Wednesday night at 8pm and said they would deliver my stuff at 10am Thursday. I had to travel from out of state to make that appointment.
I told them multiple times, the delivery team had to pass a background check at the military gate. They did not listen. One person was able to get onto Post and it took him over 6 hours to unload my stuff by himself. Per his words, it should have taken 3 hours. The man that unloaded my goods was the only positive highlight of the whole experience.
The company does not provide a claims form for damaged goods. I asked for a claims form at delivery and emailed twice requesting it but did not receive it. My treadmill is destroyed and the moving company has not done anything.
Weight ticket - Both Merit Moving and American Home Relocations said they could provide me with weight tickets even though my move was based on cubic sq. ft. I asked numerous times to confirm. I did not receive any weight ticket and I DID NOT get reimbursed for my military move because of this. I would have gone with a different company or worked out an arrangement with the man who delivered my goods if the companies would said they would not provide a weight ticket. DO NOT HIRE!

Move size: 3 Bedroom Home Service cost: $3500

Merit Moving.. I am trying to cancel the move because of their outrageous price but they are not making this easy. Here is how my story goes. Rep contacted me back in May 2019 and gave me a low estimate which was $4,974. I moved 10 months ago with the same amount of stuff for $4,600. I accepted the price and gave them $2,000 deposit. Mid June, I called to move the date, I went over the inventory again (the first time was a rough estimate), they said now my weight was double but didn't tell me the final price. I was stupid enough to assume, it couldn't be more than $8,000. I signed the electronic form. Next day, $4,000 was pulled out of my bank without my knowledge. I looked at the contract again, total was $11,194!!. I can totally get rid of everything and buy new of everything at that point. Within 24 hours, I called the company to cancel and the rep said give him 12 hours, he'll see what he can do. I waited and heard nothing from them. I called again the next day, they said your case is under review. I called many times that day, I was told it is being sent to billing to be reviewed and I will hear from them by Friday. Nothing..They make no attempt to contact me in any way. By Monday, after numerous attempts on the phone, Gabby (customer service manager) finally answered. She told me it is still being reviewed. At this point, I feel that I have lost $6,000 because their lack of communication. I reported this problem to Better Business Bureau Monday night and emailed Gabby the next morning. On Tuesday afternoon, I got an email back saying that I will not get any money back because I did not cancel within their cancelation window of 48 hours. What?? The whole company knew who I was that that I wanted to cancel the move and have nothing to do with them anymore, no one was accepting my cancelation. They did not provide me any service and wanted to keep my deposit. This is unfair to consumers, they should not be allow in this business if their goal is to rip people off. I can understand keeping 10% or whatever for their trouble but I can't understand how it is fair to keep $6,000. This group of people are unprofessional and dishonest. Please be aware of their SCAM they are running. They claimed that they are specialized in military moves but they are ripping us off. Stay away from Merit Moving if you want your move to be less of a headache.

-Was under a different name; J & J Moore Nationwide Vanlines and their BBB rating is F
-Bad communication
-Bad customer service
-Outrageous price.

Move size: 4 Bedroom Home Service cost: $11194

On July 3rd we entered into an initial quote with Merit for C$4400 based on the size of our place (two-bed and 51 boxes). That was the initial quote we agreed to and signed. First. When we gave them our bank info to deduct the initial deposit of $2360, they had taken down our wrong account info. They ran the payment through twice under the wrong account so naturally, it showed 'insufficiant funds.' After three teleconferences with our bank and theirs, our bank had told them numerous times they had a problem with their bank - not ours. Pressured to move, we paid $125 ro send a money order to them overnight. As soon as they got their initial deposit, the owner who we had been dealing with, Ol Sal Vascon was never to be heard of again. The next call received was two weeks later from a company our of Las Vegas, Nv -Executive Movers who said they were picking up our possessions to move. We told them we were with a company called Merit Moving. The rude woman on the phone said, "Not anymore." Executive Moving cancelled our pick-up three times on the same day as they said they would pick us up. Each cancellation, we had to call our hotels we had planned our trip to move on and each time we were charged the hotel cost because of their cancellations. We called Executive Movers and texted ol Slick Sal from Merit to ask when we would be moved. First they told us 3-5 days out - then 7-10 days, and finally 30 days to move and they were nasty each time we called. Of course every day we would text Slick Sal, he would never rrespond . Finally on the 3rd week, Executive showed up. After everything was loaded on to their truck our cost for the move now went from the initial $4400 to now $6800. They said unlike Merit with the size of the 2-bed home and 51 boxes, they :do things different." What choice did we have to pay - our stuff was already loaded. Then we went on to our new home unknowingly what was about to happen. Executive took our furniture from loading to putting our stuff in their warehouse where it sat for three weeks. meanwhile, we slept on the floor of our new place for 22 days waiing - calling Executive and texting ol sal daily - still nothing. Then finally after 22 days, the movers who would delivered our furniture showed up in our new town. They said "We have a 51 foot truck and we can't move that down your street so we will have to unload your furniture and put it on a u-haul. That was an additional $1300 as well as the movers had their hand out for a tip!. You do the math. We started going through all of our possessions. Cracked flat screen TV;s that the loaders insisted not to use our heavy-duty moving boxes for them - a ton of other broken items and above all - a variety of missing abd actually stolen items. We had enough. We also filed with the Florida and Nevada Attorney general;s office and also contacted CBS,ABC and NBC. which will be running articles soon. Ol Slick Sal come to find out has changed his company name last December to now Merit Moving - they have 16 Florida AG Office complaints as well as works in conjunction with Executive Moving and other companies. DONT DO IT !

Move size: 2 Bedroom Home Service cost: $8900

I will start saying they are cheaters. Initially they will go through your inventory, we tell them everything. They will give a quote that will please us. Then they will hurry us saying this price is only valid today. They will say that you need to pay money in three parts, one in advance over phone, remaining two payments at load and unload. Until this we feel all good. you believe all this and do the card payment. Once after they get the payment that's it they are done. They no more responsive for anything. After this the actual truck guys comes in to picture. We pack everything and we match the inventroy list same as the one that they quoted. Now truck guys comes in and say that this is double size of what they quoted now you need to pay the double amount. Example initial they same 3100, now truck driver says 6500. He will say if you want to move with us you need to pay the 6500. Otherwise we will go. Then we call the guy that we paid advance of 1500+. That person say that I am busy now talk with truck driver. Negotiate with truck driver. They are literally cheating customers like this. They left with no option because we paid advance , if we say we don't want to go then we will loose the advance.

So PLEASE BE VERY VERY CAREFUL with this company. Never give a chance to cheat customers like this.

I STRONGLY suggest to go with some genuine moving companies that these brokers. These companies will not have any office or anything just a phone conversations, they are not actual movers. They are just brokers.

SO PLEASE DONT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $7000