Authority Moving Group, LLC

The service from Authority Moving Group is excellent. They’re whole crew did an amazing job. I especially want to shout out Michael who was so helpful setting up everything for me over the phone. Our movers arrived on time. They packed and loaded me quickly and I was charged EXACTLY what I was quoted.

They were able to move us from Dallas to New Orleans. They were so fast and they handled everything with responsibility and care. I highly recommend Authority Moving Group. Thank you so much.

Move size: 4 Bedroom Home Service cost: $4188

Do not use this company for your move. They are not the movers, they are brokers who contract your job out to local shippers & drivers. I contracted Authority Moving Group for my out of state move. They were incredibly responsive while booking my job and taking my deposit, but after my truck was loaded and all my things were put in storage they stopped replying to my calls, emails, and text messages. I was quoted 14 business days for my move. It has been 20 business days now and I still don't know whether my shipment left Washington or when it will arrive at my new home. I have the phone number of the person who loaded my truck and have texted him multiple times for an ETA. He responds maybe every third day and has told me more than once that my shipment would be on the way soon and that he would send me the name and number of the driver. I have been told twice that my shipment would leave the next day and twice I've received no response when asking for confirmation the truck had left and an estimated arrival date. I've called the main office and left multiple voicemails. It took two voicemails and two emails before I received a call back. The customer service representative said she would find out the status of my shipment and call me back within a few hours. It's been 3 days and she hasn't called me back. I called them again and got a rep on the line so I could complain about this experience and ask for some kind of compensation for my time and the fact that everything I own is in a storage facility somewhere and I likely won't get my things until after Christmas. This rep said she had to speak to a manager and she promised she would call me back the next day. It is now the next day. No phone call. No response to the multiple text messages I sent. No response to the multiple emails I've sent. No response to the tweets I sent. As I write this I STILL do not have my belongings and I STILL do not have an estimated date of arrival. This is by far the worst customer experience I have ever had and I am going to find every avenue I can to blast this message out to potential customers.

Move size: 2 Bedroom Home Service cost: $7000

DO NOT USE AUTHORITY MOVING GROUP! At first the sales reps will be extremely nice to you and then as soon as payment is made then they will disappear. It is bait & switch as I was originally quotes $2k and then when the actual movers showed up they charged me $3800. In the end, I ended up paying close to $4300 for a one bedroom. I had less than 20 moving boxes and only a few items of furniture. The movers showed up 1.5 hours early, they never had my updated inventory list, then they waited 40 days to ship the furniture from Seattle. It arrived on the 50th day and they showed up at 7am. It was the worst moving experience. Imagine thinking you are only paying $2k for a move and then they charge you more than double. They were not honest with me and completely misleading. I've been in property management most of my life and I think this moving company was the worst experience.

Move size: 1 Bedroom Home Service cost: $4300

I have used so many moving companies over the years and it’s always been a mess. I was starting to think that I would never find a company I could trust but moving myself long distance wasn’t an option for me. A friend recommended Authority and spoke very highly of them so I decided to give their service a shot.

I was impressed in every way. The movers were very nice guys and took their job seriously. All of my things were well cared for and the move was very timely. I also paid a fair price. Truthfully I would have paid double for this kind of service. Thank you.

Move size: 2 Bedroom Home Service cost: $3500

This is the team that helped move me and they were excellent. I have never seen movers work so hard or fast. There were no issues at all during my move. They took care of all the delicate items and made sure they didn’t get damaged in transit. Through the whole move every single person I dealt with was so helpful and very friendly. I can honestly say this is the most professional moving company I have ever used. I highly recommend them for any moves you do. I know for sure that I will be using them for all of mine.

Move size: 2 Bedroom Home Service cost: $4400

To put it simply, Authority Moving Group is amazing. They were able to give me the easiest move I’ve ever experienced. Authority was on top of everything - even things I would have never thought of. We hired them for both packing and moving services and both were done with so much care and attention to detail. My wife and I are older and really needed as much help as we could get so I really appreciate the hard work of this company. I highly recommend this moving company and have already sent family members there way. They were worth every penny we paid.

Move size: 2 Bedroom Home Service cost: $1795

I got several quotes from several different moving companies before I decided on Authority Moving Group. These guys offered me a great price and they seemed to really know what they were doing. I could tell they had a lot of experience. The movers were courteous and were very in sync with each other. We didn’t have any sort of mishaps or issues through the whole move and given that we relocated over several states that’s saying a lot. I will definitely be using this company again and highly recommend them. Their prices are fair and their service is top notch.

Move size: 2 Bedroom Home Service cost: $3155

From the first quote to the completion of our move Authority was the best. They mad everything go so smoothly. Their guys and truck arrive right on time. Their movers promptly got to work and did everything they could to make sure that the mover went smoothly. Everything arrived to our new home safely and without a single scratch. I appreciate the level of communication and professionalism that this company used throughout. My expectations were completed exceeded and I recommend Authority Moving Group happily.

Move size: 3 Bedroom Home Service cost: $3200

I hired Authority to help us move cross country. They were wonderful. Through the whole process of our move they were very communicative and made sure to follow up with us several times before the actual move date. When it came to the move itself they were very fast and worked well with each other. It’s been several weeks and I haven’t noticed any damage to anything. It’s clear that this company knows exactly what it’s doing. I would definitely hire them again should I move in the future.

Move size: 2 Bedroom Home Service cost: $4893

Authority came and did our move with only about a weeks notice. I was already impressed with that level of responsiveness but to top it off they also gave me what could easily be called the best move I have ever had. Their guys are so hard working and the attention to detail is just fantastic. I wish that had used them sooner because they’re the best movers I have ever had the pleasure of working with. I can’t stress enough that if you’re planning to move this company will do an amazing job for you.

Move size: 2 Bedroom Home Service cost: $3550

I loved working with Authority Moving Group. Their team really cares about making sure you have the easiest move possible. We had nothing at all the stress about. They handled everything from start to finish and were so professional throughout. Every step of the way they kept us informed. That was really important to us, given that we were moving such a long distance. Their team is professional, hard working, and polite. They also have very fair prices. I really felt like this company went above and beyond for my daily and I. I would highly recommend them for any move you might be planning.

Move size: 4 Bedroom Home Service cost: $5180

I moved from Las Vegas to Charlotte in Jan of 2021 and hired Authority Moving Group (AMG) to help me find a moving company. I had recently had shoulder surgery, hence was in a sling and couldn’t pack anything.

AMG recommended I pay for the upgraded package which would include the packing and unpacking everything for me. I agreed and was promised top-notch service where I hardly had to lift a finger due to my disability.

Unfortunately, I had one of the worst experiences of my life with this move. The packing was pretty smooth however the unpacking, not so much. In our contract I had signed that I won’t be able to receive the load until 2/2, however, the movers got there a day before.

On 2/1/21 the owner of ABC moving company, Daniel, called me that day while I was at the airport, 15 minutes before boarding on the plane, and said that his guys were 20 minutes from my house in Charlotte. I explained that I won’t be there until 4 pm and they can come tomorrow, but he insisted that I need to get someone there or they would just leave everything in street. He argued that he didn’t want to pay for his movers to spend a night in a hotel. We kept arguing and I had 10 min to come up with a response since I was getting on a plane to head to Charlotte.

I called my real estate agent and asked him to let the movers in, hoping I would be there by 4pm to check on things and pay the remaining balance. Daniel said that the balance of $1309 had to be paid in cash before they unloaded the truck, so I asked my agent pay them.

When I got to my house in Charlotte at 4:30 pm, one out of the two movers was sitting on the sidewalk with a swollen ankle, possibly broken and the other mover was doing everything.

Supposedly he hurt himself moving the fridge and now the Fridge was sitting on the sidewalk. I couldn’t do anything due to my shoulder, I asked if he wanted an ambulance or doctor. The driver, Ricardo, said no because he couldn’t afford it and his boss had told him not to call anyone because he didn’t want to pay for it.

I asked what will they do about the move since everything was either on the sidewalk or garage and still had to be moved up the stairs to the kitchen and unloaded, unpacked and assembled as promised. The driver hardly spoke any English and had no answers for me.

So I called Daniel myself and asked what the plan was. He had a very uncaring attitude and said that he will get someone as soon as he could but can’t guarantee anything or when.

I said that I would like the last payment back as insurance, but he refused. I told him that I couldn’t trust them and needed some kind of insurance, he said no and hung up on me.

I called back many times but he didn’t pick up nor called back. I asked the driver for my money back but he said he would get fired and they would take the money out of his checks.

Move size: 1 Bedroom Home Service cost: $8000

Authority Moving Group is hands down the best moving company you can find. I was really worried about hiring movers because I’ve always moved myself however, because I was moving to another state doing it myself really wasn’t an option. I considered a number of companies but Authority both offered me the best price and they had the best customer service. Their sales team was so efficient and really helped me get a comprehensive quote. My move was so easy. They started off by showing up right on time and the movers introduced themselves to me. They were friendly and seemed to know what they were doing. They wore masks the whole time and took COVID risk very seriously. My things were delivered to me on time and in tact. The best part of the whole move is that they stuck to the quote they gave me. I didn’t pay a penny more. I highly recommend moving with Authority Moving Group.

Move size: 2 Bedroom Home Service cost: $3100

Moving is stressful enough. Authority will make it even MORE STRESSFUL and EXPENSIVE for you.

Authority Moving Group failed to show up to move my daughter's stuff from May 22 to May 24. They called late on May 23 to reschedule to May 28 to 30. I heard my daughter say that she would need to check to see if a friend was available on those days, since she had planned to fly out of the area on May 24. Authority told her that they would put down May 28 to 30. When she called back on May 25 to tell them that her friend was available on Jun 1 to Jun 3, Authority charged her $275 for moving the date. My daughter and I have called Authority 6 times from May 26 to May 31 to discuss this charge, which we felt was not appropriate. I talked to a live person 1 time, who said that someone would call us back 1st thing the following day. No call back was received. My daughter spoke to someone at Authority on May 31, who said that someone would call her back. She received a text later that day that said she would receive an email the following day about this issue and that she would be contacted. No email was sent to my daughter. The other 4 times, my daughter and I left voice messages. At no time did we receive a call back. I do not think that I should have to pay the change fee, since they were the ones that did not show up on the agreed upon dates to begin with. Authority should have allowed my daughter the opportunity to choose dates that worked for her and her friend.

We ended up calling a local mover (MoveHer), who had WAY BETTER customer service. They charged us ONE-THIRD of what Authority Moving Group was going to charge ($1075 vs $3273.) The new company gave us a specific date and time that they were going to be there. Our calls were returned promptly.

Make your moving experience a positive one. AVOID Authority Moving Group!!!

Move size: Studio Service cost: $3273

First this is not a moving company, they are a broker who contracts with local movers in your area. I selected them because they had a #1 rating on an obviously scam moving company review site that they probably own. They get $1/3 for booking the move, the pickup movers get $1/3 and the delivery movers get $1/3. My contact Steven Ross is your typical slick willy used car salesman. He will call you 'my friend' 34 times and promise you that all the negative reviews you see are simply other moving companies posting fake reviews trying to damage their reputation. Nope. This company is a legitimate SCAM! Whatever they tell you won't be what you get because they merely contract out your move to another scam moving company in your area. The invoice amount they give you will not be what you end up paying. They lowball the amount to get your business and then you will be charged more on the day of your move or they won't move your stuff. I was quoted $6,200 and ended up paying $9,200 for partial move of my household from CA to AZ.

Steven promised for the move, a Supervisor, 2 movers and 3 helpers. Only 3 guys total showed up. With the 6 guys promised, what should have been a 3 hour max loading job since everything was boxed and ready to go, took them all day. Supervisor spent a half hour making a date on his phone and the other 2 guys didn't do hardly anything unless Supervisor was watching them. When they all disappeared for over a half hour, I found them laying all over my furniture with their stinky sweaty selves. They were on a break...My quote included 2 gun safes which are heavy and usually require special equipment to move, and was listed as an extra $550 on my original invoice. Supervisor told me that quote was only for the cubic feet the safes took and there would be an extra $1200 'bulky item' charge if I wanted them moved. They know you will probably be on a time crunch to get moved, so they hold you hostage for more money or they won't move your stuff.

The delivery mover was not even the contracted mover. The guy told me he was just helping out a friend by delivering my stuff and he was at my house unannounced at 6am the day after my stuff was supposed to be delivered. And you have to pay in cash up front or they won't unload the truck. 2 other guys showed up a couple hours later, one was so fat he could hardly walk much less be an effective mover. Steven promised his movers were experts in taking down and reassembling Sleep Number beds. How would he know, the guys who delivered my stuff weren't even the movers he contracted! My Sleep Number bed was dumped in a pile on the bedroom floor and they refused/didn't know how to reassemble it. That cost another $200 for Sleep Number techs to come and reassemble it. They also damaged my desk and didn't put it together correctly. My wife and I had to spend 2 hours taking it apart and putting it back together correctly.

I contacted Steven after the move and he promised me he would get to the bottom of all this and make good on it. Final last words of a scam artist. I contacted the actual company who moved my stuff, and they will look into it and get back to me... It has been over 3 weeks and no one gets back to me. Steven refuses to answer his direct number or respond to emails or calls. When I contacted his company, you get an answering service and they just say they are still waiting on paperwork from the pickup movers. Yeah, that will happen. I am going after these thieves. Have filed a complaint with BBB, filed a fraudulent charge with my credit card company, and will make this review known on every social and internet site I can. Good luck, all movers are crooked, these guys are just masters at it.

Move size: Partial Move Service cost: $9200

I was given a quote of $2890.00 back on 04/22/2021 based on the items that I provided  them on the list that they require.

Then on the date of the moving which was on 06/12/2021 a different moving company with two people showed up called Falcon Movers and once  the driver  saw  my paperwork he said "That's too little money you paying" and then he proceeded making a new estimate.

He said "In order for me to move your items I will need to call 2 more people and its gone take us 24-36 hours to do the whole work, so your new estimate is $16,000 or $25,000."

I immediately told him that I was unaware of such a great increase in pricing given the fact that the place I was moving into is only  four  miles away.

So then I called Authority Moving Group, I explained to them what happened and I asked them to refund my deposit.

Their response was that they would not be able to give me my money back because I refused the movers service.

Since then I been trying to reach one of their supervisors in order to get my deposit  but they make sure to avoid me.

I don't know what needs to be done on a cases as such and what type of remedy exists on these type of cases but if nothing is done then those type of companies are getting more than enabled to operate in a complete immunity.

Move size: 4 Bedroom Home Service cost: $2900