Move Quick Inc

My family just moved from NJ to TX. I booked Move Quick many months before the move and paid the hefty deposit they required. I confirmed the move date with them several weeks before and gave them a complete inventory by the deadline given. Then, the day before the moving truck was supposed to come pick up our stuff, the owner (Philip James) calls me and tells me that he cannot find a driver for our job. Then he tells me he can find someone to drive if I pay him $800 more. It immediately sounded like a scam to me. It is not the customer‘s responsibility to find a driver. However, since he waited to tell me until the day before, I was out of options. I couldn’t arrange for another mover that quickly. I already had plane tickets for the day after the truck was supposed to come. So, I reluctantly agreed.

When the movers showed up they looked at the stuff in our apartment and said it was going to take up more room then the estimate. Even though I accounted for every item and box on my inventory. Consequently, it was going to be $700 more. Then when my things arrived in TX the driver charged me for 5 flights of stairs even though there are only two to my apartment, because their definition of “flight” is 7 stairs (no flight is only 7 stairs) and the stairs at my apartment complex are very short close together steps.

They also damaged several things in transit and have not responded back about reimbursement. I honestly wished I had moved myself in a uhaul. It seemed like an inconvenience but after dealing with Move Quick is would have been easier.

This company is completely unreliable and will try and steal every cent they can from you. I definitely recommend going elsewhere for your moving needs

Move size: 1 Bedroom Home Service cost: $4500

DO NOT HIRE THIS COMPANY!! They will tell you whatever they need to in order to get your business and then they will not follow through with any of it. Long post but if you want an honest review, here are all the ways they duped me:

1. My reservation consultant was Peter. I expressed my concerns with hiring a moving company and he assured me that Move Quick was not like other moving companies. I told him that I was nervous about the 21 business day delivery period and he told me that because I was moving during peak moving season, it wouldn't take that long because the sooner they got my stuff off the truck, the more people they could move. MOVE QUICK HAD MY BELONGINGS FOR 34 DAYS FROM PICK UP TO DELIVERY!

2. I told Peter that I had read a review online that said there were surprise fees on moving day. He told me that review was written by someone who had more boxes than what was put on the estimate and that's why the cost went up. He assured me that if I only had the items that we discussed over the phone, there wouldn't be any additional charges. THEY CHARGED ME $550 MORE ON PICK UP DAY BECAUSE MY FURNITURE WAS "BULKY."

3. On pick up day, 2 men showed up in an unmarked truck and I was told to make a check out to Big Boy Moving & Storage. 1 of the men quit halfway through the job to sit in the truck, leaving the other man to work alone. It took over 5 hours for them to wrap and load 21 pieces of furniture.

4. After everything was loaded in the truck, I was given a customer satisfaction survey that I had to fill out in front of the men and return. The bottom of that survey had a paragraph about how it was customary to tip the workers. The man who quit halfway through conveniently showed back up at the end of the job and suggested he earned a tip for how well he wrapped my furniture.

5. After the men left on pick up day, I went into a bedroom where I have my hedgehog's habitat. The baseboard in one part of the room had been ripped from the floor and MY HEDGEHOG'S CAGE WAS IN PIECES. WITH MY HEDGEHOG IN THE CAGE! Something was clearly dropped on her cage and nothing was said to me about it by either of the men.

6. In between pick up and delivery days, it is impossible to get these people on the phone. Every time you call, you get a voicemail and nobody ever returns your call. Connie who works in dispatch is notorious for never answering her phone or calling you back.

7. On delivery day, ONE MAN showed up to unload all my furniture. He was rude from the start and complained constantly about the layout of my house. He didn't want to put the furniture where I wanted it without complaining about it first.

8. I had Move Quick move 21 pieces of furniture. Of those pieces, 7 PIECES OF FURNITURE ARRIVED DAMAGED. And the man who delivered it did his best to try to hide the damage. A leg was snapped off my dresser. The finishing was stripped off my dining room table where they put tape directly on the wood. There is a crack in the corner of another dresser. 2 bookshelves are damaged, one to the point where it is non-functional. A door on my entertainment center is broken and no longer shuts properly.

If you go to their website, there is a testimonial page with raving reviews, but conveniently nowhere to leave a comment. Notice that they only respond to the positive reviews left on this page. Whatever you do, it you like your belongings and want them to arrive in one piece in a timely manner, NEVER HIRE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $3000

DO NOT use this company based on phone estimates. They low ball their estimates to get you to sign a contract that your bound to after 72 hours. At pick up, the contracted movers almost doubles the estimate and I was told by them that this happens all of the time. They also say they will accept checks on pick up and delivery yet would only accept cash on delivery hoping you have to have the driver come back. Even though they promised us free storage on delivery for 30 days, the driver and dispatcher said if we couldn't come up with the case it would be $750 PER DAY they held our stuff. After scrambling we got the cash (at 10 pm at night) and the driver showed up and said this happens all of the time. That's twice confirmed by drivers that they are screwing people out of their money. The worst thing is I have been trying to resolve these issues for almost 2 weeks and nobody will answer the phone or call back. Yesterday I finally posed as a new customer to get someone on the phone, was promised a call today, and, of course, nothing!! Will be starting legal processes in a few days. Hire at your own risk!!

Move size: 2 Bedroom Home Service cost: $6658

There is simply not enough space here for me to include the entirety of what this company put me through and it looks like they have a terrible track record. Check out my reviews (Justin K) on Yelp and Google for the full details and photographic evidence that also includes the very patronizing owner of this company. Everything from deceptive business practices, failure to deliver within ETAs or even contractually obligated time frames. The previous reviewer had to wait 34 days from pick up until delivery, I had to wait 52 days! In my other reviews the owner has tried to rebuttal factual evidence by dismissing his very own contract. I strongly suggest reading these reviews here and also taking a look at the complete reviews I did on yelp along with the photos of everything.

I am attaching a PDF with photos and everything for those interested in knowing the horror story associated with dealing with this company.

I strongly suggest you stay away from this company. They are the worst I have ever dealt with in any industry for anything, ever!

Move size: 1 Bedroom Home Service cost: $1700