AnyVan

If you want your items delivered cheaply but damaged use this bunch of cowboys - if not go to someone reputable. Paid for two individuals instead of one too to mitigate damages as I cannot lift. On arrival they get you to quickly sign a document then off they go, the document says the items arrived in the same condition. Had my head not been in the sky I would have taken the time but you know how moving day is, stressful. My suggestion is don't use these cowboys, use a firm that will care for your precious goods.

Hilarious - they ask me for further details then report my review - seriously DO NOT USE ANYVAN because they really just use any van and Tom and Harry to move your precious goods!!

Service cost: £400

I would not recommend this removal company. They did not pick up and deliver our furniture on the same day as we expected. In fact after many phone calls they did not arrive to collect the furniture until 5:30pm. The van was already full and they were only just able to fit our things in; which was not the full amount we said we would take. Had it been, it would not have fitted into the van. The driver was not the named contact but somebody else. We were told our things would be delivered the next morning by noon. Took an extra day off work to be there. After many phone calls to AnyVan the driver finally called us at 4.30pm saying the van had broken down in Birmingham. This is some 200 miles North of our address and they would not be delivering the furniture that day! They estimated delivery for the next day (now day 3) for 1pm. Despite making many phone calls, they eventually arrived at 5.20pm. Two items of furniture were damaged. The washing machine was dented and scratched, the dining table was also scratched and had a large piece of veneer missing from the corner. We complained to AnyVan but 21 days later we have had no formal reply from them, besides a system generated feedback survey which we have responded to including the original details of our complaint. We await their response!

Service cost: £143

My partner arranged a move (which included a piano) through anyvan. The removers were rude, had poor communications skills and quite aggressive, and refused to move the piano up to the first floor of our new property even though we paid for this service and anyvan website states clearly that it specialises in piano removals.

I arranged for a second move (but at that time did not realise that my partner had booked the first removal company through anyvan). This time I spoke to a representative and we hired a piano removal specialist to take the piano up from the ground floor of our new house to the first floor (with a view that we would re-coup part of the cost from the first move). At this point, we'd been effectively charged twice to move the same piano.

The new movers said that I needed to sign a waiver form to cover potential 'minor scrapes' to the walls. Having owned a piano for 20 years, I understand that this is sometimes unavoidable.

However, after they moved the piano, we noticed enormous holes in the walls, and ceiling (the second of which was not even included in the form I signed).

Two weeks after submitting my complaint, I received a generic response stating that Anyvan is not liable for the damage as they are effectively a middle man. My partner's claim (for return of funds as they did not complete the first job) was met with an acknowledgement that the website information was misleading and that they'd agreed to pay back £30. The total cost of the piano removal was around £430—twice as much as it should. This does not include the several hundred pounds of damage to the property which anyvan stated they will not take any responsibility for.

After several back-and-forth emails with their claims manager, I was told that they would not provide me with the identity of the transporter company nor would they provide me with a durable copy of the contract required under the consumer contract regulations act.

I am in the process of taking legal action against them.

I would avoid using this company at all costs. Companies like this should not be allowed, they take no responsibility for damages and scam you wherever possible.

Service cost: £430

What seemed to start of as a good service, has now turned into a living nightmare since Anyvan delivered my items.
These were originally colleacted by Anyvan, who packed the items themselves before putting them into storage.
Last week, when Anyvan delivered my items, as the pictures show - my items were completely destroyed in comparison to when they were collected and in excellent condition (see last photo).
When they delivered my items, we tried to put the table together only to realise that the nuts and bolts were missing. I contacted Anyvan to explain not only was we missing something which they had collected, but also that the table had been ruined. The rep on the phone, looked into it but never called me back. I had to chase this up myself which isn't great customer service. After putting in another call, I was told by the same chap that the drivers went back to the storage unit, and they had found the bag with the nuts and bolts and would drop them off - which they did. However, in 5 days now I still haven't heard anything back about my complaint about the damage caused to my items. I find myself having to constantly chase this company, by email you're lucky if you get a same day response. By phone - 'I'm sorry but we are not able to transfer your call to the relevant department, so we will take a number and ask them to call you' - which they don't!

Avoid this company and their services at any cost. In fact, I wouldn't use them again even if they paid me!

Horrible customer service too, appalling in fact.

So Anyvan - what will you do about my complaint?? Will I be compensated?

Service cost: £300

I used the service twice, the second time the men transporting my items damaged the wardrobe while putting it apart, the wardrobe can not be fixed, cannot be put together again plus one piece was missing. AnyVan denied everything after I complaint plus in their terms and conditions it says that they are not liable for theft, lost or damage. Small claims court against Anyvan is not possible because they are only the intermediary company and the contract is between the trader (men and van) and me. Additionally you won’t get the details of the men who did the job due to data protection. Only option left is to write to your local MP to ask him to look into it and complaint to Trading Standards. Most likely Trading Standards don’t do anything unless is an issue affecting loads of people. Despite of paying by card the bank not help either. Please avoid this company.

Service cost: £116

I would AVOID AnyVan at all cost!!

I used AnyVan recently to remove my property and after the removal men left my property I unpacked my items and when I turned my TV on I saw a black line and internally cracked screen. Apparently the van men have mal-handled my items and damaged my TV . I contacted AnyVan and I was told that their basic insurance don’t cover damages and that they cannot do anything about it ..



Basically anyvan insurance is for FIRE, LIGHTNING, AIRCRAFT; EXPLOSION AND THEFT caused during transit and does not cover for damages.



As you can see the basic insurance you get when you use AnyVan does not even relates to their main RISK activity which is DAMAGES to people’s property , which is absolutely ridiculous, and in my opinion is FRADULENT !!

So when you use AnyVan you should know that your items are not covered unless you are carrying an AIRCRAFT(It would be interesting to know how many Aircrafts have been removed by AnyVan) unless you are willing to pay extras for their high premium insurance.




I would not recommend AnyVan to anyone to use. As you can see they offer no protecting to your items .One would expect them to at least put measures in place to protect clients items during transit against damages. I would stay away from Anyvan and use local removal companies . I own a blog with reasonable monthly views and I am now considering making a post about this company. This is not acceptable!!. This is a verifiable order and I have posted my order no for them to confirmed. Use local delivery men , those you know and can trust.

Service cost: £140

We were moving house and chose Anyvan.com because of the great ratings they had on review sites.
They were very easy to book but that is everything went downhill.
They would not let us speak to our moving team directly and we had to go through them.

They estimated that we would need 40 boxes plus our items of furniture. They also said it would only take 3 hours to pack our things. They did not even visit to check. My wife and I were skeptical but we decided to trust the professionals (Mistake!!).

The van they sent only managed to hold 28 boxes. We did not know what we should do or what was going to happen. Every time we called Anyvan.com we were kept on hold for at least 30 mins and when we finally got through the staff were completely useless. They would not tell us what we could or could not do. They gave no instruction. They just kept telling us that they have "escalated" the case. They did not tell us how long that would take. We were left completely clueless with a car full of kids and no home with no idea of when the issues would be resolved.

It seems that when you call their job is just to empathise with you without actually doing anything. They have no power and they will never pass you on to a manager or to anyone who makes decisions. They wanted to unload the entire van and inventory the contents and it was only my wife who stopped them pointing out that this collosal blunder is their problem and they can fix it on their time, not while we have 4 children waiting.

We were just left waiting with no-one to explain to us what we should do except useless people from Anyvan.com who were happy to empathise with us but not help us.
We were distraught when their van just started leaving with a flat tyre and no explanation. We had to chase the van and find out that they were told by head office to go to Manchester (the city we were moving to) and inventory on delivery.
We drove to Manchester and arrived a few hours after they dropped off our things in the house.

They were supposed to rebuild the beds they took apart. They did not.
They also lost most of the screws and bolts needed to re-assemble them and also destroyed one bed.

When we tried to claim this from Anyvan.com first they said they would not pay out without proof of purchase which was ludicrous. I don't need to prove I purchased it to prove they destroyed it. After a few days they told us they would not compensate us for the destroyed furniture as someone had signed a form on delivery saying that all the furniture was delivered with out any damage.
None of us signed such a form!

I considered legal action but my solicitor told me that the huge amount of grief, stress and anger they caused does not constitute a damage. The destruction of the beds would amount to £500 of damages which means that I would have to pay the solicitor costs even if we won. It just wasn't worth it.

We had a total nightmare with this company.
They mistreat you and the people who can make actual decisions hide behind 30-45 minute call hold times and a layer of staff who will do nothing to help you except tell you to wait for an indeterminate time for someone to email you. All they do is say "I totally empathise with you" but they won't tell me what I should do.

An absolute nightmare.
Do not use them!!

Service cost: £1175

Dangerous, immoral, unlawful, ungentlemanly service.

Visit https://youtu.be/M1IYmSysNJk and turn the SOUND ON.

Please see the shocking service for yourself by viewing the video footage and turn the sound on. Last week, Anyvan was booked to move our home. After arriving 50 minutes after the scheduled 2 hour window, they then claimed that it took them too long to complete the job and they had too much on to finish it. They then ruthlessly/illegally dumped the entire contents of our home onto the street, leaving my wife alone to guard all of our possessions.

AS YOU WILL HEAR IN THE FIRST VIDEO, the driver states that they are too busy to complete the job and continually promises that Anyvan will send someone else to complete the job. THEY DIDN'T. The driver sarcastically accuses my wife of being dramatic as she pleads with them to finish the job, faced with the prospect of having to guard the entire contents of our home while standing on City Road in the centre of London, with one of the highest crime rates in the UK.

After waiting 20 minutes on hold to speak with Anyvan, they said that there was no way they could send anyone out to finish the job. Tony from Anyvan telephone customer services said that he would call my wife and make sure everything was ok. He was a nice enough guy, but he could do nothing to help, as my wife almost had a breakdown alone on the street while I travelled back to London to try and help. I sent a formal complaint, and received an email from Laura saying that she would be "right back in touch" - nothing happened. Emailed again (to avoid the lengthy phone hold times) and received an email from Joanne assuring me that they were taking the matter seriously.

I gave Anyvan one week to respond properly to this issue and have received no explanation, no formal apology, no compensation on the fees paid, no assistance with our move - nothing. I told them if they did nothing to treat this seriously I would post these videos for everyone to see first hand, and after one week I've received two customer service emails telling me they're following it up, and one missed phone call, to which I responded and never heard back.

I'm £130 down (we moved less than one mile), no formal explanation or response to my complaint, and my wife was put through hell.

DO NOT deal with Anyvan, unless you want to be the next victim on one of these videos.

Service cost: £130