AnyVan

You could waste your whole day waiting for this firm to turn up - I think they are terrible at communication.
Pickup was supposed to be between 8 am and 6 pm with a call the day before to confirm details. They turned up at 9:45 pm and the first contact from the driver was at 6 pm. There was no call on the day before and the driver did not respond to calls, messages or texts. Anyvan customer service passed me from pillar to post when I phoned during the day and the Webchat agent was helpful but did not solve the situation. At 5:45 pm a customer service agent realised I had the wrong phone number for the driver and it later turned out that the driver did not have my contact details or the details for the person he was delivering to.
The delivery completed at 11:45 pm and then the poor driver had to get home after his very long day.
I won't ever use this firm again because they don't deliver what they promise.
The final insult was that they offered me £10 for my wasted time - I think that shows that they are not a great company to do business with.

Service cost: £104

Booked van and two men to move some large, heavy furniture. The turned up and complained they didn't have access to one of the cupboards, completely ignoring the fact that access was hampered by two of the items they were moving. We agreed that the cabinet had not been emptied, but even when it was they complained. Stood around for 45 mins, then contacted their office to complain that the job couldn't be done and left. They didn't even have the means to move some of the furniture. My husband bought a wheeled trolley thing which was really useful, not sure have these men would have moved any of our furniture without one. I would not recommend using this company, unhelpful and a total waste of £75.

Service cost: £75

Having never used a service like this previously I was a little apprehensive. However, as they said they would, they found a number of options for me in less than 6 hours. The guy who eventually picked up the wrought iron bed Liam Scott, and delivered to ours was courteous, polite and professional.
He sorted out the collection with the vendor and I just sat back and waited for the delivery!
I would very much recommend this service to others and will use it again.

Service cost: £105

Booked anyvan to move my larger furniture to my new home around the corner. I called the driver 30 minutes before the booked time slot of 1pm- 4pm, to see what time they would arrive, and was told 3.45pm. at 4.20pm I called again and was told they were just about to make their way to me, from London, in rush hour. I'm in Chelmsford. I had to cancel and get a refund, then rush around and hire a local van and see if some of my family could come and help me (who live 50 miles away).

Service cost: £111

Arranged a motorcycle collection on a fixed date with anyvan, they failed to arrange a collection and did not inform me of this till late afternoon the day before. They then asked to rearrange for a flexible pick for the following week, which was okay, except they would only charge me the full price, for a fixed day collection ( a difference of more that £100). So I cancelled this booking, and not wanting a repeat of the first failure to collect, booked a flexible collection for the following week. That week came an went, without any contact from anyvan about when the bike might be collected. When I spoke to an adviser today, the only thing they could offer was RE re booking another flexible collection for next week. Hopeless. The advisors I spoke to were very polite and helpful, as far as they could be, but the logistical organisation is terrible. I would not recommend using them.

Service cost: £320

NEVER USE THIS HORRIBLE COMPANY!

Anyvan drivers backed their van into our property, causing damage to two timber window frames, meaning we can not even close one of our windows.

After going through the claims process, having sent them photographs of before and after the damage and two independent verifications from our estate agents and surveyor, they have refused to offer us any financial reimbursement.

We are now in serious financial trouble as we don’t have a lot of money and now have to to spend hundreds repairing a broken window frame that was totally their fault.

NEVER EVER use this company, it has totally ruined our summer and our first ever house move, which should be an exciting time.

Service cost: £320

Paid up front for removal of 1 king size bed between 8am and 6pm last Sunday. Eventually allocated a driver just before noon that day. Given his mobile no and email, told to contact him. Left message. He phoned a few hours later, to say he had to finish a job, which was 2 hours away, before coming to us. At 9pm spoke to him again. He was still 2 hours away. Had to cancel, as removal at 11pm or even later is totally unacceptable. Contact with driver and Anyvan staff was polite, charge repaid, but day wasted without job being done. Alternative arrangements now made with another company, 30% cheaper. Removal was to and from a town in Cumbria, not on list to select.

Service cost: £56

The worst company that you could work with, they are manipulating the customers with fake promises just to take the deposit and if something is wrong with the quote they do not give money back. I strongly advice to not use this website as they are scammers. Worst experience ever. Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.Do not use them in any case this guys are the worst.

Service cost: £1500

I used any van to pick up a Marshall Amplifier and Speaker cabinet from Bournemouth and deliver it to my home in Billericay, Essex. This was roughly a 300 mile round trip which I was going to undertake but given the weather over the Christmas period I decided to check for delivery prices. The Anyvan application brought several prices to me from £350 to the eventual £78 that I ended up paying. I was nervous about using a provider that was pricing so aggressively, but any van advised me that my goods were insured and the driver was fully vetted and certified. As it turned out, the driver could not have done a better job, picking up exactly on time , keeping me in touch throughout the entire journey and then delivering in as timely fashion as possible. I would definitely recommend this driver and any van as an aggregation site that can save you a LOT of money when you need to ship goods or move house.

Service cost: £78

I was doing a one bedroom move from Bournemouth to York, it was within a certain timeframe I had for my things to be moved, so it was crucial to find a mover that would be reliable and cost effective. The cheapest quote I found was from Anyvan, with it being a large move in terms of location, I was very 50/50 about using the service considering reading prior reviews, a lot of which seemingly negative. I had a text from the courier service who informed me of the drivers contact information about a week or so before. I got in contact to ask a specific timeframe, as it was scheduled between 12-6, however I was not told an estimate for which time the driver would be arriving, although I specified as early as possible. This was taken into consideration and on the day I had an early slot bang on 12. However there was very minimal contact between the driver and myself. Upon arrival the driver helped me put everything into the back with good care. Nothing was thrown or handled badly. He was very quick in doing so and set off straight afterwards. I was told the delivery would take place the following day, and that the house would be contacted with a time, I was given an estimated time of around 3-4. My house back in York got the call that the delivery would be arriving at 3, which was convenient. The driver handled everything well and put it all into the house for us. There was no hassle, all was done quickly and with caution so everything was taken care of.
In terms of communication is where this company lacks, you have to ensure to phone the courier for the drivers personal info if you're wanting to make adjustments etc. I made a couple of which that I specified last minute but there were no troubles with there being extra boxes and no extra costs. Overall I'm glad I chose this service over any other, for the price was manageable and the service was quick and to the point.
I'd recommend for smaller scale moves especially, I can't comment on how a full house move would go however my personal experience was a positive one, everything going and arriving in time, allowing me to make my journey the following day a stress free one.

Service cost: £280

Booked a studio move literally across the country. After reading about some of the reviews on here, I was a little skeptical and nervous to say the least. But my worries were unfounded.

The folks showed up right at the beginning of the allocated time slot. Despite having to make multiple trips up and down a flight of stairs, they had no complaints and went about it quickly. In less than 30 minutes, my flat was emptied, everything was strapped down in the van and they were off.

Unfortunately, they were stuck in horrific traffic on the way there and had to deliver everything the next day instead. Nothing they could have done but they were professional about it and kept me updated throughout.

Unloading went even faster than loading and they even offered to help me carry some furniture to different rooms if needed. There were some slight scratches on my bed headboard, but it's the side that will be against the wall so I wasn't too bothered. And there was a slight break at the back of my bookcase, but it's just a cheapy one from Ikea so it was expected and doesn't affect it much.

Overall, pleased with the result and glad that everything went as smooth as it did.

Service cost: £600

I am sitting waiting. I have been since before 11.00 the eta given by the driver. At 12.45 I rung him, no reply. I ring AnyVan, they say he will ring. 13.10 he rings with new eta 17.00-18.00. We have 3+ hours ahead of us. 14.20 he rings again. Eta now 18.00 - 19.00. He still proposes to drive to Lincoln. I at nearly 70 now have to drive 175 miles in the dark when I should already be there. AnyVan always pleasant to talk to but can obviously not produce the goods. I really feel I would like some compensation for the stress I have been caused today. Anyway. If you are considering using AnyVan my recommendation is DON'T
I have not even got there yet, so I will update my review with another if I survive the experience.

Service cost: £281

Arranged for my daughter to have some bits collected from A to B.

The driver broke down - his fan belt broke (basic maintenance, especially if you are a long distance driver. You should know your vehicle) -so had to wait for the AA to show up (90 mins apparently). This left him behind on his "deliveries".

He point blank REFUSED to deliver the goods the same day (took him TWO hours to call my daughter and tell her that he was "behind") despite her paying for the delivery.

Now, my daughter has mental health issues and autism - so this happening really got her on edge and almost causing harm to herself.

AnyVan were rude and obnoxious. No help what so ever. Will not be using again, that is for sure!

Service cost: £666

I would strongly advise NOT TO USE THIS COMPANY although I was very concerned the van was too small and stated this on numerous occasions my furniture was crammed in the van resulting in damage to my furniture. I am now having trouble getting compensation for the damaged items even though the driver admitted they had broken an item of furniture, other items damaged were discovered upon unpacking after the drivers had left. This company states they are insured for damage but are unwilling to pay out when there is a claim caused by them.

Service cost: £750

This was the second time I used Anyvan for removals. I was completely happy from start booking to completion. The booking process was easy and the price, excellent. I was kept fully informed and received text messages and contact details prior to the removal itself, Darren and his team made the move easy and trouble free. I was delighted with their service. Highly recommended. I don't plan on moving too often, but would use this service again without hesitation.

Service cost: £410

DO NOT USE THIS COMPANY!

Booked for removal 12-3pm. Van not here at 3pm.

Called driver at 3.10pm no answer. He text back saying van broken down. Anyvan blankey state couldn’t supply another driver or offer alternative.

So I’m left on my own to sort out my removal on the day I’m meant to move out of the property. Once I asked they said they will just refund me and that’s it.

That’s what you call bad service.

What an unreliable company. Don’t use them if you want peace of mind that someone will be there to help you with an already stressful move. Your driver might or might not turn up and you’ll have to pay more to find another one on the day.

Service cost: £192

Booked way in advance and was told I could easily change my booking online up to 48 hours in advance. A few days before the move, I tried to change the number of boxes on my booking but the website said I wasn't allowed to change anything (even though it was much earlier than 48 hours in advance). I had an absolute nightmare trying to speak to customer services about it. Tried the live chat but people kept closing the chat on me as they couldn't help. I sent an e-mail that was never responded to. I phoned up and was passed around from employee to employee, put on hold, passed around again, on it went.. Eventually someone told me the price would be DOUBLE for the new order (bear in mind, I wanted to change it to around 10 FEWER boxes than before). I obviously refused to pay this, though I was stuck needing to move in a few days. After me explaining the situation over again for the hundredth time, the customer service employee said they would phone the driver and then phone me back. He then told me the driver had agreed a 'special price' of £200 more than I originally paid. I paid it because I was desperate, but really I feel cheated. Why should the price increase by *any* amount when it included less boxes than originally estimated? Please avoid this company - their customer service is awful and they will cheat you out of more money if you want to change anything on your order.

Service cost: £900

The worst experience I have ever had with a company.

My van never showed up, and the driver repeatedly lied to me and said he was on his way, while I could see on his tracking he wasn't. I waited an entire day for him while he made excuses, and eventually watched as he drove straight past my town to the other side of the country after promising he would be with me next.

Customer service were useless in every way while I tried to resolve this.

Eventually another van shows up, 24 hours later than I had booked. They damage a street sign, which they took no responsibility for. Once the van is packed, they spend ten minutes standing around chatting to each other in another language while I wait for my Uber. I repeatedly ask if everything is okay, and they say it is. It isn't until I am getting into the Uber that they tell me they have locked the keys in the van. I had frozen food in the van. I went with the Uber and waited at my new flat. Eventually the van shows up and they unload it, thankfully without incident.

I repeatedly tried to raise these issues with customer service and found them to be avoidant, obnoxious and condescending. I have still not received a refund. A truly appalling company at every level, from lying drivers, to incompetent and rude customer service.

Service cost: £115

I really made it tough for Any Van to do my removals to Cornwall ! I semi booked the job in then wasn't sure which date, then I changed the number of items to take !! phew! But in the end with only 2 days to go I confirmed my order and nothing was too much trouble for them. I had a lovely driver who was friendly and helpful and together we moved a sofa and a mass of small furniture items. He was punctual and polite and we met the next morning in Bodmin Cornwall exactly on time and he emptied the van into our house with great care and efficiency. I had been very stressed how this would all work moving furniture from Kent to Cornwall but it was absolutely no problem at all to Any Van and for the time, effort and administration we thought this was excellent value for money. You can cancel your booking and payment up to 48 hours before the start date of your job so there is no risk whatsoever. I would highly recommend these movers :) Carol.

Service cost: £400

I paid for the service, arranged a time with the driver, went to all ends to arrive 10 minutes before the agreed time at my property and waited for a driver who never showed up at the time we arranged. The driver never gave me a call, did not pick up my calls and the customer service 100% unable to locate their driver! Contacted the customer care the next day to claim my money back. Only to add to the bad experience an indifferent and rude customer care agent. At the end they put all the blame on me, they lie to me that I was wrong about the time I had agreed with the driver and refused to reimburse and refund my money. If you feel you have been treated unfairly and want your voice to be heard, ultimately maybe get your money back, get in touch with me and sign the petition.

Service cost: £110