AnyVan

You pay upfront, after that they don't care. The drivers are allocated last minute and might arrive from anywhere in the country. David Nash and his mate were an hour late and were in extreme rush. Treated our stuff as rubbish, managed to move whole household in 1 hour as they were late "for Sunday roast". Argued that the cream sofa shouldn't be covered as it would be inconvenient for them to carry it.

The result is lots of damaged items and plants: broken fridge, scratched expensive leather armchair, black stain on the cream sofa impossible to get rid of, scratched chairs etc.

After we tried to complain and negotiate compensation AnyVan stopped replying and wouldn't give both drivers' names, we know that one of them is David Nash. The complaint has to go to the Ombudsman now. Avoid at all costs and don't pay upfront!

Move size: 2 Bedroom Home Service cost: £370

Drivers were rude. Ripped me off and added an extra £200 claiming I’m not on 2nd floor. I am most definitely on the 2nd floor. They said each landing inbetween the floors counts as another floor!! It’s the most ridiculous thing I’ve ever heard. Also said its due to the walk from my flat, there is no walk. It’s down a corridor and the van was bang outside my entrance. Customer service were just as bad therefore pending legal action. Taken videos and pics. They haven’t got a leg to stand on. They also broke my TV. AVOID AT ALL COSTS. they are cheap for a reason. The first thing thing the driver did when he arrived was say ooo they look heavy and started moaning. It’s a bed and a sofa. DOH! They made my move 1000 times worse and the only comfort was the nice pad I moved into at the end. What’s worse is I used this company to move into the flat I just moved out of and they didn’t charge me for the apparent walk from my flat to the lifts (takes 10 seconds btw) but this time they do! They also didn’t turn up to that move and we had to rebook for the day after. Yes I’m stupid for using them again but was trying to save money. And it’s backfired.

Move size: Studio Service cost: £325

If everything went well with your dealings with AnyVan good for you.

The fact is that AnyVan are a sales organisation. Full stop. By this I mean they have very few staff. The collection and delivery men are sub contract. As far as I can see the storage they use is also sub contract too.

We dealt with a really helpful Sales guy called Barney. He "sold" AnyVan to us. The utmost care would be taken with our possessions and we should not worry at the fact that our items would have to go into Storage for a while - as the containers were all clean, sealed and kept at a constant temperature. The furnishings would be wrapped in protection so nothing could go wrong.

The Collection Men duly arrived at the set time / date. This is where the "journey" started. They guys although very polite told us they were "sub contract"....meaning they weren't employed by AnyVan. Honestly, they were useless. Clueless. We were horrified as they dragged out the Washing Machine leaving a trail of water behind them....then dragging our lovely white mattress through it. Where was the cover for the mattress that you promised Barney ??? In fact where were the covers for anything ???? The settee... They huffed and puffed and tried this way and that to "force" it through the doorway....eventually I showed them how to turn it so it easily went through. And so it went on with all our items....

I rang Barney to alert him as to my concerns...."oh he's not available"....I emailed him....no reply. Christmas and New Year came and went...still nothing. So I called Customer Services. Well I may as well have spoken to the wall. The lady frankly was useless. She had a "what do you want me to do about it attitude?"

So, the day of the delivery from the items having been in storage for some 4 months. Our fears were realised. Even the Delivery guy was apologetic. Now bear in mind ALL our furnishing were previously in A1 condition. The £800 mirror had bashed in corners, the £225 picture chipped and the canvass cut, the Dining Table and chairs filthy and chipped, the settee is filthy and you just wonder what on earth they did with it, the bed, soaked with dirty water etc etc. I have photos of all this BTW and how the items were jammed into the delivery lorry with no protection. Items fallen to the floor.....

Fortunately I had their "upgraded" Insurance Policy...Ha !! What a joke. As derisory £250 for damage to £3,000 worth of goods.

I made AnyVan aware of all this. Have I received an apology....you must be joking....

Well they replied today (16th May). Now bear in mind that collection, storage and delivery is AnyVan's core business. Its what they do. To damage our items as they did by shear neglect and to be charged some £2,500.00 for the privilege is quite frankly disgraceful. On top of that, rather than hold your hands up and admit you messed up BIG TIME you shove the blame on to the Insurers (Zurich) for not compensating us adequately. You are just a bunch of Cowboys....

I repeat to anyone "DO NOT USE THIS COMPANY".

Well, yesterday we finally finished unpacking. Yes, it took a while. We went to use the Pyrex Kitchenware. Nowhere to be seen. Gone, MIA. Beware, you only have 1 week to put in a claim.....Just a shocking company.

Move size: 1 Bedroom Home Service cost: £2500

This company is dreadful, they will damage your furniture.

Arranged removal of furniture from a flat in Southampton with drop off of 1 piece of furniture 3 miles up the road and the rest being taken to Durham. Drivers supposed to arrive on the day 8-9am, arrived 9:30am supposed to be 2 people, only 1. Rental van loaded with furniture with NO protective packaging on any of the furniture. When booking we made we were told the furniture would all be carefully packaged to protect it. Driver then drove back to London rather than delivering pierce of furniture 3 miles down the road. Driver not contactable, would not answer phone, waited in at delivery address all day. Furniture eventually delivered in Southampton 2:30pm the next day, was told would be 10am delivery 7:30pm the next day in Durham remainder of the furniture- about 50% of it damaged, driver saw damage and simply did not care, company do not care- simply awful. They will take your money and then ruin your belongings.

Move size: 2 Bedroom Home Service cost: £809

Paid over £3000 for house move to then be told by the removal operatives I would need to pay an extra £1300 or they would leave some of my items behind as I had too many boxes - I had already switched out some large furniture items & replaced with the boxes. I refused to pay the exorbitant amount & within a few minutes they reduced it to £800 & then £700. Within 30 minutes of paying the extra £700 another removals van arrived (supposedly from over 85 miles away) to take the extra boxes. I have concluded that adding extra charges at the last minute was premeditated as a van was obviously on standby. I had also paid an extra £150 to have 3 wardrobes dismantled & reassembled but they only did this for 1 wardrobe. 1 of the wardrobes not dismantled was damaged in the move & I'm still awaiting return of money for the service not being fully provided - I had been told it was compulsory to have the wardrobes dismantled when I booked with AnyVan. A number of items were also badly damaged in the move & removal operatives had to be asked to stop throwing boxes on & off their vans & to get off expensive racing bikes - one of which had brakes damaged. Despite me providing photographic evidence of damage AnyVan have decided they cannot support my compensation claim as I signed a waiver. Yes, I signed a waiver, but I was told at the time this was for the disassembling of wardrobes & was again advised by AnyVan customer service operative that this was compulsory. I would certainly not recommend this company due to my horrendous experience.

Move size: 4 Bedroom Home Service cost: £3814

I recently had the misfortune of using AnyVan for a house move, and I must say that it was a wholly unsatisfactory experience from start to finish. The issues I encountered throughout the process were not only distressing but also indicative of a systemic problem within this company.

My initial concerns arose when the AnyVan team arrived for the move, and it was clear that they were ill-prepared for a task of the magnitude of a four-bedroom house with a double garage. They arrived with two small-sized removal vans that were inadequate for the job, demonstrating a severe underestimation of the workload.

The move was originally scheduled as a one-day operation, despite several other professional removal companies recommending a two-day move with a three-man crew. This decision placed undue pressure on the AnyVan team, resulting in a 12-hour ordeal that extended into the evening. This exhaustion and time constraint led to a noticeable decline in their care and attention towards the end of the day.

What's most concerning is that the Transport Providers, assigned by AnyVan, were expected to accomplish a two-day job in just one day. This was not realistically achievable and created an environment in which damages were more likely to occur.

Regrettably, during the move, my wooden furniture sustained significant damage. I firmly believe that the responsibility for this damage lies not only with the Transport Providers but also with AnyVan itself. Their decision to contract ill-prepared and unqualified staff for the job, who arrived without the necessary equipment, reflects a severe lack of professionalism.

Despite presenting a compelling case with evidence, AnyVan's response has been not only insulting but also dismissive of the legitimate concerns I raised. They have offered a settlement that is woefully insufficient and fails to address the extent of the damages and the associated inconvenience and financial burden.

To my dismay, AnyVan has chosen to uphold their stance without acknowledging the inherent flaws in their approach to my move. Their unwillingness to accept their mistake in underestimating the scope of the job and failing to provide adequately skilled and equipped personnel is a testament to their lack of accountability.

This entire experience has left me deeply dissatisfied with AnyVan, and I would caution anyone considering their services to think twice. In light of their response, I believe that prospective customers should be aware of the potential risks associated with entrusting AnyVan with their belongings during a move.

In my opinion, the derisory settlement offered does not come close to addressing the damage and distress caused by AnyVan's lack of preparation and professionalism. I now find myself seeking alternative avenues to rectify this situation and hold AnyVan accountable for their actions.

This experience has left me profoundly disappointed, and I hope that my review serves as a warning to others who may be considering AnyVan for their moving needs.

Move size: 4+ Bedroom Home Service cost: £1695

If I could rate zero stars I would.

I hired anyvan to do my house move. They HIRE other people who are incompetent. 2 men came with a small van and I expressed my concern as it was a full house move. The men could not speak English and somehow managed to put my full house hold items into 1 small van.

During the removal they damaged 2 of 4 flat screen televisions. 1 that cost £2000. A oak mirror, fridge freezer, washing machine and dryer all dented and scratched massively. The above I put in a claim for obviously and the removal men said the damage was already done. Yeh no images to support the damage. They had taken images of damage to other items in my old house which I pointed out to them also. Anyway. It was then that I became aware that anyvan use a 3rd party. And I am not insured for damage with anyvan. They will not provide me with the lads insurance provider due to confidentiality. These lads have caused thousands of pounds worth of damage to my belongings and AnyVan have said if they do not accept liability I will be given up to £100 towards each damaged item. I am seeking legal advice and hope anyvan will be slammed with the legal bill.

The only advice I will give is stay well clear of this terrible company and save your self the upset of items being badly damaged.

My cooker was also badly damaged but before I realised I was not insured for damage I did not claim for this as my cooker had other damage so I felt it was unreasonable to claim for it.

Any van promised my tvs would be taken down and put up. Then they said they do not do this.

Any Van is not as good as they like to make out. My home appliances are ruined. One lad trampled poo all over my carpets. I paid for 3 beds to be taken down and put back up. They are loose and I am unable to do it my self due to physical health problems. Honestly wouldn't waste your money

Move size: 3 Bedroom Home Service cost: £700

HORRENDOUS COMPANY!

I had gone through the whole phone process and walk around of what I needed moving. I was quoted and paid the amount asked and I didn’t use their ultimate service as there were only a couple items I wanted extra protection for which I paid extra to have these special items packed and protected by them (custom made desk and artwork). On the day of moving the team that turned up instantly charged me an extra £1000 saying I was over my quota and I had to pay it there and then or I wouldn’t have my belongings moved (keeping in mind only 1 can was actually packed at this point). The team they sent me didn’t speak a word of English so I couldn’t even communicate what I wanted to and when I told them to speak to my sales consultant at Anyvan they didn’t know who I was on about. I called my sales consultant and he said that’s wrong we’ll sort out compensation for you.

I was assured weeks before that they would protect my carpets as I was leaving rented property and they walked mud all into the house. My home was loaded onto 2luton vans for delivery the following day.

The next day 1 van arrived and I was informed the other had broken down somewhere in Birmingham and would be with me later. The second van that turned up around 1700 was a totally different van and the second delivery had now actually been split into 2 deliveries and the last delivery didn’t show up until 2200 that night by which point I couldn’t unpack anything as I was exhausted myself from a 6hour drive the day before from Hampshire to Wakefield and didn’t get to bed until 2am.

When communicating with the removal teams boss by phone he was very dismissive and argumentative.

The precious items I paid extra for to be packaged by them turned up with one pathetic layer of MY own bubble wrap to one of my £990 pieces of artwork was damaged. When I went through Anyvan’s claim team they took weeks to investigate, their communication with me was extremely poor and I had to chase them for updates and when they did get back to me, despite them saying they acknowledge the damages were fresh they claim that they probably got damaged when I unpackaged it and they would offer me £175 in total for damages to two pieces of artwork and a custom made £4500 desk!

An absolute AWFUL company in the way they have treated myself and my father and if this is how they treat disabled people then I’d hate to see how they treat able bodied persons! Calling me a liar and offering an insulting amount of compensation to my precious items even after I said I didn’t want to pursue other items that got damaged, only the items that could not be replaced!

PLEASE AVOID THIS COMPANY because for what I ended up paying I could have paid for a well known national moving company; they’re clearly out to save themselves money and obviously don’t care at all about the customers belongings. I’ve not been this upset and insulted ever after paying for a service let alone to be called a liar. If I wanted my items to be dropped kicked into the back of a Mercedes sprinter I’d have made the effort with my good leg to do it myself!

I have asked them for the CEO’ contact details and they have refused. I asked them to speak to a manager on numerous occasions and they refused. I WILL be taking my case further as far as it will go.

Move size: 3 Bedroom Home Service cost: £3000