AnyVan

Itemised items on my phone. Rang Anyvan to confirm. Very polite and helpful. Paid by card, no problem. Driver soon contacted me to confirm his name and estimated pick up time. Driver and mate again contacted me to say they were half an hour away. Furniture was loaded without fuss. The furniture was secured. I met the van at the other end, the furniture needed Taking to a first floor flat, no lift and very long corridor. The move was efficient, the driver and mate were polite. No problems at all. Would use again.

Service cost: £83

Company quoted me an absolutely extortionate £768 for a booking on a 1 bedroom flat removal, they had the "option" button of cancelling the booking on the website which gives the buyer a false sense they can cancel. They asked for my card details at the very beginning.

I managed to find a much cheaper company that offered a lot more for under half the prices. So I contacted any van telling them their services were no longer required, someone else had undercut them at a mere £360.

The first thing this woman said to me apparently irked by my honesty, quite coldly "well you won't be getting a refund" (nothing - was ever stated about these new "terms and conditions" to me! At any point)

She wanted to hang on to my £778 for no service and cancellation! The absolute gall of this company is not just intentionally misleading, but underhanded, deceitful and completely dishonest. No reputable company would try and rip of a client of nearly £800 for nothing, not to mention the astronomical fee they were quoting me for a one bedroomed flat move.
She then proceeded to tell me I could rebook the day if I wanted (which would come to a whopping £1142!)

I am in tears about phoning this company and trusting them with my money I do not feel they had any remorse whatsoever, any concern or consideration they just want your money and will say and do anything to obtain it.


Off note their website says they guarantee to be cheaper than elsewhere, which is completely untrue evidently. I obtained a quote from another reputable company for 2 vans if needed, for £360.


Anyvan also has an option of cancelation on booking saying your money will be completely refunded to your account on a cancellation. This is a lie

£1,148 they wanted to take for a 1 bedroomed flat removal. How can anyone justify this

I am blown away at the nerve of this company. They knew exactly what they were doing. They had a completely callous attitude. In tears about this on the phone, I had an awful day.

How on earth can they justify £1148 for a one bedroomed flat removal van?

They shouldn't of taken my money end of discussion. For no job and no service, and the cancellation was confirmed over 24hrs before hand

They are evidently scammers and their attitude is that of a sociopath on the other end of the line. They genuinely do not care at all and will withdraw your money for nothing, and no service if you leave them payment information

This company is the lowest of the low, I'm absolutely blown away with how they deceive others. They are a predatory group that intentionally misleads

The matter has just been reported to trading standards and ombudsman I will be taking things further.

I am horrified, upset, highly stressed and in absolute pieces about the level of deception and sheer nerve of this company. It's made me physically unwell from all of the stress, which is something I am supposed to avoid. I have vasculitis which has now flared up I am now incredibly unwell as such. I was shaking when I put the phone down at what they have done and their complete gall, they never notified me any terms and conditions about taking my money

Awful, AWFUL experience and I want to warn others about this company!

Service cost: £1148

Drivers were late and lost despite me being on the phone trying to give them instructions. When they did arrive , the decided they couldn’t fit the items through the door and said they didn’t have time to dismantle . If only they weren’t almost an hour late then!
At the next drop off, they just left the items by the door and didn’t bother to wait for anyone to let them in and receive the goods.
Don’t use AnyVan unless you want to stay in all afternoon for reason and then charged for a service you don’t receive.

Service cost: £100

Absolutely shocking service currently being offered by Anyvan. 1 job on a flexible date was not allocated, I had to spend two days trying to find out what was happening and then without any notification AnyVan didn't complete the job and didn't even bother to let me know. This despite being promised numerous calls back and other failed promises. Now a second job is in exactly the same situation. Lack of communication is a real problem as is lack of reliability. The live chat refused to speak to me when I was trying to find out what was going on. If you want something guaranteed to be picked up and delivered as stated then use another more reliable company. I wont be using them again.

Service cost: £55

DO NOT HIRE THIS SERVICE. We went through reviews beforehand and decided to ignore the occasional bad reviews, and go with this 'cheaper' option. Bad idea.

Absolutely disgusted with my service. I was informed at time of booking (when I hadn't finished packing) that any little bits and pieces that needed adding could be done so for an extra fee on the day. The drivers were so rude and left with half a van empty, when all we had left to take was a few pictures, a wine rack, and an ironing board. Our car was packed full so we couldn't take them. We even offered to pay more, but they said no and left. This meant we had to leave these items and return for them at a later date, 140 miles away. On arriving at the new house, the drivers placed all our items downstairs, including our superking mattress, which we then had to try and get up the stairs despite my partner having a broken hand. Their attitude was so disgusting whenever I asked them to place something in a certain room, that I felt uncomfortable being in their presence and ended up going to stand outside until they left.

When I complained to the company about our experience, the customer service representative fought me tooth and nail on each issue, spoke very condescendingly toward me, and completely contradicted what the initial person on the phone said to me when I booked. Considering I booked over the phone, I expected the information they gave me there to be correct, but apparently it wasn't and they were just trying to make me happy so they could take my money. As for the extra items, apparently the drivers will not take anything that's not on the list, although when I tried to amend my order online prior to the move, it would not allow me to do so. The company also told me we had booked for a 'ground floor' move, so the drivers weren't obligated to take anything upstairs, however the representative on the phone at booking simply asked what kind of property we were moving into (a house), and didn't specify that we had to state some items would need to be taken upstairs.

NOT WORTH THE MONEY. We paid £500 for this move, and would much rather have paid a couple of extra hundred for a good, local company who would do their job properly. WOULD NOT RECOMMEND.

Service cost: £500

I had to move a 3 seater sofa within 1/4 mile. When I request for quotes from other companies I got £45 and upwards. When I saw AnyVan I found their quote reasonable. When they said 2 hours I thought it was too long. However, at the delivery address the door was too small and the driver helped to remove the door and take the item into the house. The driver was very friendly, professional and courteous. I will definitely recommend AnyVan to friends and family without hesitation. I got exceptional service for my money.

Service cost: £31

Please do not use this company, its a scam. They are a bunch of rude and arrogant individuals who are only concerned about taking your money. After they arrived to move my stuff, I was told some of the items are not on the list. I even agreed to pay extra so they can take the items but was told their van cannot take every item since they had other things to pick along the way. I agreed and said they should take what they can and go, but it turns out they had other plans. I decided to leave without taking any items and told me the company has asked them to leave. The customer service refused to talk to me because I had made the booking and put my son's name cos the items were for him. When my son contacted them, they told him they can only refund half the money I paid for the removal. From what I see, this is their method of making money without working. They are definitely SCAMMERS. Please AVOID AT ALL COST.

Service cost: £150

Having used AnyVan 4 times in the last 7 years, I thought I would do so again. Oh what a mistake!
Their current quote website was very ambiguous and unclear. This meant the information that I gave for the move was not what they needed. To rectify this that increased the quote again and again.
The information I gave was exactly like The previous 4 moves, yet now this was not enough.
In the end I was not happy and cancelled my booking!
Won't use this company again!

Service cost: £295

Quotes varied a lot in price and those removal companies that try to over charge stand out a mile.

I received many competitive quotes and at the end of the day, I went with the firm offering the best and most efficient service and reputation

I would definitely recommend this business and will be using it again!

Thank you for being amazing and turning something that has been extremely stressful into something that has been relatively stress free.

Keep up the great work!

Service cost: £95

PLEASE EVERYONE DO NOT USE ANYVAN.

I bought an item on gumtree and it was linked to ANYVAN. I TRIED TO POST THIS ON THEIR FB SITE BUT IT WONT ALLOW. MY STORY.
three weeks ago I purchase a patio sliding from gumtree and accepted the bid from AnyVan because of the urgency I selected and accepted the quote. The item collection date given so I forward a copy to the seller, stating the date and time. The day of collection arrived and I got no reply from the driver until late that evening offering and apologising for non collection. AnyVan said they gave the driver a penalty and as a good jester they refunded me £9 I was shocked As the item was located in Durham, it's only an hour away. He said he will collect the item at lunch time. Both the seller and I tried to contact him. I then contacted ANYVan and they apologised and said they will find a replacement driver, it took two days and another driver was allocated. He said he would collect the item the following morning. Around 12pm. I got a text from him stating he is unable to collect because he thought it was a patio door. Why would I pay so much for an item when I could have purchased one local. I asked the driver if he read the ad. I indicated that a sliding patio door and the photo as described in gumtree. A sliding door means a frame a fixed panel and a sliding door. He demanded payment and I called AnyVan he then sent me a text saying he got paid.
I contacted AnyVan again and after explaining to the agent he agreed relisted the item as he indicated that his system would not automatically list it like I want. I said the driver said he got paid this is not good customer service as the error was your system listing, again he, his name was Paul promised that a manager would get in contact with me ASAP. I waited no call. Easter weekend. On Monday I contacted AnyVan and they apologised. They said they were looking into reallocating someone, Yesterday, I had my pug put to sleep so I was sad and disappointed. I called them again and someone who I spoke to said she would look into the case. I told her again about the incident and that my pug had died she seemed genuinely kind. This morning I got a call from the driver who said he will collect the item between 2 and 3. I sent a message to the seller and at 3pm I had a miss call. It was AnyVan, I returned the call and the most rude individual named Mark from Gateshead office said this to me. The driver went to the collection point. The item is not as described, he is demanding another £40 to collect, and I have to pay AnyVan a fee of £20. I asked immediately to speak to a manager, he said those are the manager instructions, and he won't be bothering her, further they have cancelled the booking and will not be refunding me my payment. I was shocked stunned I would normally respond in an ungodly manner but I am so depressed about my pug.
In the past AnyVan have a rule that if you do not cancel the booking within a day you will not be refunded. If they do not call you back within half an hour they will credit your account. I have lost £80 because a seller delayed and they refused to refund me. When I contacted the via web chat to get the their FB information the agent was hesitant and gave the link but it did not allow me to post. I warned AnyVan in the past that their activity is unfair and is in violation with the consumer protection act. PLEASE SHARE THIS I WILL COPY IT AND SEND IT TO THE CEO.
I have lost £100 for the sliding patio door, £45 delivery and
my builders cannot finish my office porch.

Service cost: £450

We contracted a transport between the UK and Spain through Anyvan. The transport company, with a long history on Anyvan, was only responsive up to the point of us making payment. It was complex to arrange pick-up, and nerve-wrecking to wait for a 4-times delayed delivery. A package was missing, and never brought back to us as promised. The transport provider broke all the promises made on Anyvan’s website. Anyvan quickly washed its hands off and offered no help, no refund, and took 0 responsibility on the matter. The transport company has vanished. We’ve lost way more than we hoped to save by using Anyvan. They seem to think that delivering 95% of your stuff by volume is fair enough. Stay away from this site. It’s a Russian roulette.

Service cost: £600

Last time anyvan movers can able to deliver 3.1 Cubic size goods to my property at first floor but this time I booked the household items from the same property with size of 2.1 cubic but this time they unable to pick and expected to customer to provide the parking entrance arch size to decide what kind of van for transport but as a customer I knew that my items occupies only 2.1 Cubic.
Even customer provides other option to park to Anyvan driver, but driver speaks so harass and threaten you for extra money
Even description of all household goods mentioned clearly on booking quotation, Anyvan driver mentioned like we got list as mattress and box. Very poor coordination between company and their van drivers..I never again use or suggest to anyone..very very poor service..

Service cost: £112

Worst decision made to hire anyvan for removal.
2 men came over for job and both of them were not wearing uniform of anyvan as pictures shown on the website.
It was clearly mentioned about wardrobe with dimensions that needs to be moved as well but one of the anyvan guys starting argueing that he wont take the wardrobe and wanted me to unassemble it.There was no mention of unassembling a wardrobe when booked over the phone otherwise I would have done it.That guys starting misbehaving and started asking for extra money to unassemble and move the wardrobe otherwise would leave it.I had to handover keys next days and arrange cleaners as well and due this is kind of statements I had to go through so much mental stress
Called anyvan customer centre who had no clue about all this and told me will sort it out but nothing happened and that removal guys kept misbehaving with us and kept asking for extra money to take wardrobe even though it was included in removal cost.
I had 2 sidetables filled with stuff which I wasn't told when booked to remove stuff from.The same removal guys started shouting that all furniture should be empty when they come in for removal and in a threatening way approched my wife who was carrying our 7 months old child and started shouting to empty stuff.This was beyond limits.He wasn't picking up the other boxes which were ready and was intentionally targeting us.
I spoke to customer care guy named andrew I think but nothing changed
Because of that guys behavious and shouting at my house my child got traumatized and I would would strongly recommend people who have kids not to allow anyvan people to enter their houses as they can be threat to your family.
PLEASE GUYS DONT USE THIS SERVICE EVER.I was victim this time and tomorrow it might be your wife or kids.

Service cost: £550

Recommended by the girls in the shop when I couldn't fit our purchase in my car, I registered with Anyvan as soon as I got home and by the following morning had quotes ranging from £345 to £68.
I chose the £68 and wondered what sort of service I would get.
Once Anyvan had taken £23, the service I received for £45 was fantastic.
Delays on the road put back the collection time several hours, but we still received our delivery on the same day as collection and despite his long day, the courier was polite, cheerful and to be thoroughly recommended as the face of Anyvan.

Service cost: £68

The delivery was done brilliantly. It has made the experience of doing moving house painless - and there aren't many organisations you can say that about! Drivers were friendly, well equipped and skilled. Every second of the move was done to perfection, even the packing and securing of my all my delicate items.

Staff at AnyVan are polite and help too!I am already recommending AnyVan to all my friends and family!Thanks guys and girls!

Bob.

Service cost: £250

This company is the worst!!
Its a system geared to take money under faulse pretences.

They take full payment on booking.. then take every oportunity to not do the job. Then wont give a refund. They stole £220 off of me never gave me the oportunity to confirm the collection day/date so I didn't know there was problem till the day. They then demanded another £155 to do the same job on another day..Rip off merchants. Shriply did the job no problem only took deposit after collection and the rest on delivery. Honest service.

Service cost: £220

Booked collection and delivery for a bookcase and was give 2 dates. Late in the day of the first date, having waited in all day, received a call informing me that my delivery would be cleared over night and would arrive the next day.

When I received no confirmation I contacted support, who informed me that, despite a guarantee to the contrary, my job had not cleared. 2 days off work wasted. I am self employed, so loss of wages.

My job was rescheduled for today with a pledge that it would be honoured.

Received no confirmation so contacted support who have just informed me that my delivery fell through?

3 days work now lost and no bookcase.

I am told I will receive a refund, having cancelled the booking.

Time will tell.

Service cost: £47

Booked for 2-4pm slot. Turned up finally at 6:40pm putting my property sale at risk and making me liable for legal fees for whole chain. Driver didn’t communicate he would be late until I rang him for an update. Took nearly 30mins to get through to the AnyVan office logistics team and they failed to help. Refunded only £12 for missing the slot and then pretended it was compensation on Trust Pilot (so that that can dupe others into using them). This was a refund for failing to provide the service I’d paid for - not compensation.

Service cost: £178

You could waste your whole day waiting for this firm to turn up - I think they are terrible at communication.
Pickup was supposed to be between 8 am and 6 pm with a call the day before to confirm details. They turned up at 9:45 pm and the first contact from the driver was at 6 pm. There was no call on the day before and the driver did not respond to calls, messages or texts. Anyvan customer service passed me from pillar to post when I phoned during the day and the Webchat agent was helpful but did not solve the situation. At 5:45 pm a customer service agent realised I had the wrong phone number for the driver and it later turned out that the driver did not have my contact details or the details for the person he was delivering to.
The delivery completed at 11:45 pm and then the poor driver had to get home after his very long day.
I won't ever use this firm again because they don't deliver what they promise.
The final insult was that they offered me £10 for my wasted time - I think that shows that they are not a great company to do business with.

Service cost: £104

Booked van and two men to move some large, heavy furniture. The turned up and complained they didn't have access to one of the cupboards, completely ignoring the fact that access was hampered by two of the items they were moving. We agreed that the cabinet had not been emptied, but even when it was they complained. Stood around for 45 mins, then contacted their office to complain that the job couldn't be done and left. They didn't even have the means to move some of the furniture. My husband bought a wheeled trolley thing which was really useful, not sure have these men would have moved any of our furniture without one. I would not recommend using this company, unhelpful and a total waste of £75.

Service cost: £75

Having never used a service like this previously I was a little apprehensive. However, as they said they would, they found a number of options for me in less than 6 hours. The guy who eventually picked up the wrought iron bed Liam Scott, and delivered to ours was courteous, polite and professional.
He sorted out the collection with the vendor and I just sat back and waited for the delivery!
I would very much recommend this service to others and will use it again.

Service cost: £105