AnyVan

This is the most horrific and dishonest company I have ever had the misfortune of dealing with.
1) the two drivers arrived looking shoddy and in a van that was too small to move our items (very few large items)
2) they made us feel so uncomfortable and were rough with our belongings
3) they had to do two trips, which meant and extended moving day of roughly 8hours
4) they smashed our brand new fridge, desk, coffee table and kitchen table

You may ask.. why if they were shoddy upfront why not cancel/send them away? I wish we had - unfortunately we were under huge time pressure. And naive.

When submitting our claims to AnyVan, despite submitting the original receipts, I was told due to not have a time stamped photo of items JUST prior to moving, there was nothing they could do. This, however, was only told to me a week after chasing them as they claimed to be 'investigating' - the 'investigation' consisted of phoning the driver to be told 'it wasn't him'. Big surprise.

I was then offered a 20% goodwill refund (which was laughable, but hey, it was better than nothing), and I said thank you and drew a line, and cut my losses.. only to notice about a month later, that no such refund had been made. I then had to chase again, and eventually received my refund.

Again, draw a line, move on.. only to then realise that they had reversed a cashback reward offered (and the reason I came to use them in the first place) due to having 'given me a refund'. When I called to ask how this could possibly be honest business practice, I was glibly told that it is what it is.

I pushed to have them confirm that due to absolutely disgusting service and thus a refund, they were now not going to honour the initial offer - and they, quite happily said yes, this was the case.

Not worth the hassle, could not care less about their customers (and in fact claim that your 'agreement' isn't actually with themselves, but with the drivers.. and then refuse to put you in contact with the drivers.

Suffice to say, I wouldn't touch them with a ten foot pole (and more specifically the driver Benali and his equally incompetent sidekick - both who looked and grumbled in absolute misery the entire time making us feel like they were doing us the biggest favour) (I have included only 2 photos as I couldn't add more, and couldn't replace with the really damaged stuff!.. tip of the iceberg!)

In a sentence, albeit not a very good one: Disgusting, dishonest, unethical, unprofessional sheisters.

Service cost: £380

Unfortunately I’ve had a terrible experience the first time I used AnyVan and definitely won’t use them again. I would strongly advise against anyone using them, as you have absolutely no protection at all.

According to their terms and conditions, they’re not liable for any damage to your goods that they’re transporting or to your pick-up or delivery properties. Clause 8.1 of their contract states “AnyVan shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered
by you arising out of the contract.” I had understood this to mean “outside” of the terms of the contract, but it in fact means that you’re not protected for any damage caused by them / their Partner to anything.

Thankfully my goods weren’t damaged, but AnyVan’s Partner who moved my goods ripped the garden gate off its hinges, didn’t tell me at the time (I was in the house preparing the space for the goods to be placed), and have now denied doing it, as well as any liability for it.

Originally I was told that I needed to provide evidence that the gate was fine when they arrived, but that’s ridiculous to do because that assumes you’re expecting them to damage things, which in good faith of the agreement, I wasn’t. They then said that actually they’re not liable for anything and can’t take my complaint any further.

Sadly this is exactly why I’ve never used a service such as AnyVan before and definitely won’t be using them again. Be warned!

Service cost: £165

If I could leave 0 stars, I would do it.
This is a terrible service for any paying customer.
First of all, this is not a moving company but a delivery company.
They do not take your belongings and deliver them to your new address straight away.
We were in the truck with the driver and it took us 4 hours before reaching our destination because the driver had to pass for two other destinations.
The van is a private van, not a company van.
Moreover, my television was broken during the moving and I had to wait two weeks to receive an email for the claim service stating the following:
"It has come to light that the item was packed in a box.
While I appreciate your frustrations with regards to this matter, as we are unable to verify the condition of the items prior to packing, nor can we verify if the damage occurred whilst the item was being packed, we would not be able to investigate this any further."
I called the customer care and they told me that, considering that the tv was packed and that the driver couldn't check the condition of the television prior to the moving (they have all the photos showing that the television was in perfect conditions), they cannot give me any refund.
WORST MOVING COMPANY EVER.

Service cost: £68

Shocking service, Avoid if you value your goods.
Shocking service. I would avoid if you value your items. Wish I had read the reviews prior to enlisting their services.

I thought they operated as one unit. Incorrect, they use contractors
I thought they were professional. Incorrect, they were late (despite arranging a two hour time slot), the people that turned up to do the job were not friendly and damaged the item, the house and are not claiming any responsiblilty or liablilty.

They were told at the time that they had damaged the door frame coming into the delivery destination.

I have raised a claim for a damaged door frame and a piano.

Both claims were rejected due to "lack of evidence". I have since sent video footage of one of the drivers inspecting the damages to the door frame, they have since only offered £100 pounds for the damage to the door but will not accept liability for the piano in any way shape or form.

I feel uterly let down and robbed.

Service cost: £152

Bad - very bad. Do not use these guys. I ordered two guys to move a sofa one story up. Simple job. They have managed to bash around the sofa so much, scratched and chipped the walls and door frames very badly. Then refused to take responsibility. It's not professional. Their staff are not trained properly. If I could put the photos of the extensive damage they have caused, which they refused to look into and rectify, I would have done so. My advise: use another company, never use this one.

Service cost: £100

Process from start to finish was easy.

It was simple to reserve date, time and number of boxes on website, that needed transporting. Could book at my convenience without having to worry about calling within office hours and then put on hold as happens with so many companies.

Driver turned up on time, was polite and helpful and delivered on time following the instructions provided at time of booking, all boxes arrived undamaged and nothing was damaged in transit.

Would highly recommend and will be using again in the future.

Move size: Partial Move Service cost: £49

AVOID!!

Lying drivers, poor customer services, do what they can to wiggle out and not take responsibility for furniture damage claims. DON'T USE, DON'T TAKE THE RISK. THEY DON'T USE THEIR OWN DRIVERS AND USE 3RD PARTY Inividuals/companies. This company is NOT registered on any of the Ombudsman schemes there you DO NOT HAVE THE SAME PROTECTION. FIND A COMPANY THAT IS A 'REALLY MOVING' OR PART OF 'R. I.O.S' AND DON'T MAKE THE SAME MISTAKE WE DID.

First off, we had our house move booked for between 2-4pm. The drivers didn't arrive until 5:20pm!! I watched as they rushed to take my furniture out of my house, knocking and bashing it against almost every wall on their way. At one point they turned my £1,100 sofa bed on its side causing the mechanism to fall out onto the pavement outside breaking one of the feet and gauging the frame. I even had to go and help them to put it back in as they struggled to keep hold of the whole thing but at this time I didn't notice the extent of the damage. They then took my furniture to our new house where my partner was waiting. At this point they scraped the arm to the same sofa a cross a wall causing staining to the arm. By the end of it all, we had a damaged wardrobe which was inside the door to the frame (God knows how they managed it), they cracked and broke my sons cotbed and also the sofa-bed as mentioned above.

Extremely unhappy, I emailed the company and filled in the relavent details on their claim form. After not much time at all, they came back to me and told me they had reviewed the case in full and in similar words, "the drivers don't recall any damage, the vehicle was more than big enough to fit all of your furniture whilst being strapped safely inside. And unfortunately as you don't have pictures of the areas of furniture that are damaged PRIOR to the damage, your claim is unsuccessful".. Now I'm not sure who takes photos of underneath their sofas, under their children's cot beds or the inside of their wardrobe frames but surely you cannot expect people to do this? I have emailed several times now and all I get it basically, "sorry we are just the mediators/middle men". The fact that witnessed as they recklessly knocked and banged my furniture against the walls both inside and outside my house and at one point, was even forced to help as I watched them drop the sofa bed mechanism out of my sofa, causing damage to arou d £1,500 worth of furniture, and then to be told sorry, there is no evidence and the drivers said "it didn't happen" makes me very annoyed. Like I said, gamble at your own risk but if I was you, I'd pay a little more and get a proper service with a company that is regulated.

Move size: 4 Bedroom Home Service cost: £220

If you can - avoid this company. Well, the only thing which was good was the arrival time -a van was here on time. Everything else was a disaster. We wanted a renown moving company - AnyVan claims that it is the one. A van was not a type for moving a house - too small. A time for a collection had been changed three times. Finally, the van arrived to an address 2 hours in advance. The loading guys were not ready at that time. The van had no padding, no protection, straps..Our fridge was put on a side - it is scratched now. A driver put tyres on the top of all - we have some broken pieces of our furniture. Bookcases were loaded with our books - the backing is damage with 4 out of 6 bookcases. We had to leave some furniture in a flat. God only knows what we are going to do with it. The destination is nearly 1100 miles away.

We booked this company and AnyVan sent a car for 5 cubic meters !! This was for a whole household! We had to wait for another and bigger van for more than a week. They got us because we paid a deposit to secure a booking. I can't imagine if everything else was lined up after the first agreed day. We could have lost more money for a shuttle train to EU, for a hotel..

The price for this "service" is another story - a drive takes cash only at the destination. Otherwise he would not unload his van.

My advice - Never book this company!!

Move size: 2 Bedroom Home Service cost: £1654

Don't fall for the good reviews and flashy advertising. It's completely luck of the draw! AnyVan use contractors which means that you won't always get that nice pretty AnyVan Van to turn up at your house, you might get any old van with any old contractors. For me these contractors were rude, unprofessional and potentially dangerous as I suspected they were drunk.

You could see my tipped over furniture in the back of the van when they opened it but they didn't seem to care. I contacted AnyVan about this behaviour and they said it was fine, that it was my word against the driver's. I offered them two witnesses and pictures but they turned me down, despite me warning them that the drivers in all likely hood weren't sober. I would only be offered a refund if I could prove damage and prove receipts for that damage. I and anyone else who was treated like this should just get a refund flat out. Just find a local well reviewed driver, don't fall for the flashy advertising and good reviews.

Move size: 1 Bedroom Home Service cost: £100

I just had one of the worst experiences from this company. Don’t get fooled by their fancy website, this company just provides a unprofessional sub standard service with bloated overpriced cost.

In short I paid around 150£ and none of my stuff were moved and I did not get a refund.

I hired a van from them a month in advance to move my belongings to a destination just 5 minutes away. I had few boxes and couple of small furnitures, a guitar and 1 big 77 inch television. The only reason I got this mover was to move the big TV otherwise I could have done everything myself with a few Uber trips. I specifically mentioned to them during purchase that I had a 77inch TV and it’s even mentioned in the receipt as 1 of my items. I paid around 130£ initially for the entire service.

On the day of the move I had a call from them saying they can’t find a driver and if I can postpone the move. This is despite the fact I booked 1 month in advance. It was Easter weekend and I couldn’t postpone it. So I had to chase them to get me a driver which they eventually did.

The drivers came into my room and took some of my stuff quickly like they were in a rush in the van. They could not fit one of my furniture through the door. They had to remove 1 screw to remove a leg so that it could fit through the door. They charged me 20£ more and asked me further 30£ to fit that screw back again at the destination which I refused.

And when it came to the TV they looked at it and immediately said they will not take it because it’s too big for them and they don’t want to risk it even though I told them it’s one of the items mentioned during my purchase. They said they will only take the TV if I sign a document that I will be the one responsible if THEY do any damage which I found to be absolutely ridiculous. The TV was mentioned beforehand and they should have come prepared which they never did.

The whole purpose of hiring them was to take this TV so there was no point paying them. So I told them to leave and bring back some of my stuff which they took and kept in the van. On bringing back they dropped and damaged my guitar and they even hit my TV while carrying some stuff like they didn’t care.

After I cancelled and asked them to leave I tried calling their customer service for a refund and it’s one of the worst service I experienced. I tried calling like 10 times and each time they put you in complicated endless IVR options and eventually saying all their agents are busy. This happened for like 2 hours. Fed up calling them I had to visit their website and chat to an agent. They said they will call me back urgently. I had to wait another couple of hours for them make a call.

The uninterested unsympathetic agent said because I was the one who cancelled it they will NOT do a refund. So I paid around 150£ and none of my stuff were moved and I didn’t get any refund. All my money went drown the drain into their pockets for nothing.

Later I had to call another mover and explained them my situation and it was urgent that I moved today. They came late in the night and moved everything for 90£.

Please do not make the mistake I did. Do NOT use their service. They are just money grabbing crooks and their whole purpose is to charge overpriced and provide absolutely rubbish service. They are nothing but Thieves and Liars. I won’t get my money back but please do not fall in the same trap I did and avoid their rubbish service.

Move size: 1 Bedroom Home Service cost: £166