AnyVan

If you are indifferent to agreed pick-up times, happy to deal with a rude driver, and content not to be able to reach Any Van Customer services, then this is surely the company for you. My courier service had to be achieved on a certain day, but it was clear that the driver had taken on too much previously and would not arrive until the early hours of the following day. This was not convenient for the lady from whom the item was to be collected (ill, a cancer victim, about to go on holiday the next day). So my object for collection, bought and paid for on eBay, will probably now be written off. DO NOT CONSIDER FOR A MOMENT USING THSE PEOPLE.

Service cost: £100

I made order to remove 2 fridges and a cabinet on 05/07/2017. But their staff sent wrong order to driver. Therefore driver refused to return goods. I asked Anyvan to refund my money but they refused to refund. So I decided to take action and asked them to send an email mentioning that why you cannot make refund. Now 2 weeks passed. They did not send any emails. Very cheating.. why cannot they send email? Now Citizens Advice directed me to small claims and Trading Standards. I won't allow anyone to cheat me.

Service cost: £500

Any Van use contractors, if you’re lucky you get a good one we didn’t!. They rushed & dropped two of our items. Never took any care with removals just desperate to finish. They told us they broke the hall light in the new house and we noted they’d ripped our mattress after they’d left so took a picture & tried to claim from any van. The contractor then blatantly lied & said they took the pic of the damage before they moved it & sent it to us!!. We have proof we took the photo and when. Any Van mis sold us their basic insurance without making clear it didn’t cover breakages, which is the main cover needed, though it does cover theft & lightening!. We’re now trying to claim on the contractors goods in transit insurance though we already know they are liars so don’t hold out much hope. This made a very stressful house move far worse.

Service cost: £350

When your using anyvan as a customer please get a second opinion from driver in relation to what Anyvan put in their statement to you. Anyvan makes it look like the driver is getting some if not all of the deposit that they quote when in reality they keep the whole amount leaving the driver to quote as low as possible. Nick O'Leary has endorsed this method to create a wealth for nothing for Anyvan whilst the driver does all the hard work for peanuts. My recommendation is that you avoid this bogus website and look on facebook fer better LOWER FAIR deals.

Service cost: £123

This company have no concern for customers. I have been let down twice by them for one simple job - of collection and delivery of a butchers bike. I went on their site chose my day paid the price, and arranged for the person at the collection end to wait in for Anyvan. Both myself and the seller of the bike waited in all day from 8am - 6pm and no collection was made. It was down to several calls on my part to find out that the diver couldn't make the pick-up. Fast forward to the next arranged day 5 days later and a call the day before to say AGAIN that there would be no driver. Their attitude is harsh, like they just don't care, they just want your money. They take your money and your time in advance and play you like a fool. So a whole week after I first booked collection and paid the cost I still do not have my item. I had to ask for a refund which I was told would take up to 78hrs to show in my account. I couldn't even talk to a manager. I will never use Anyvan again and I strongly advise others to think twice before using this very ugly company. NOT TO BE TRUSTED!

Service cost: £6800

Following their advice I booked a Friday pickup and a Saturday delivery to take stuff to my son's house that he hadn't moved into yet. Friday pickup was OK, on Saturday their driver texted to dsay his van had broken down and he would deliver Sunday, my son texted back saying OK but after 1 pm. there was no response, when my son work up at 9 am on Sunday morning at his current address 5 miles from the new place, he discovered a text from the driver timed at 6 am stating delivery would be between 8 and 10 that morning and was inflexible on the time. I mean who takes text messages at 6 am on a Sunday morning. My son had no option but to divert the delivery to his old address and cough up £40 with another outfit to move it later. All driver communication was by text, their customer care consisted of an online chat service, no resolution, just fobbed me off. Lucky to get one star, Cowboys. You know the old adage if you pay peanuts!!

Service cost: £81

Any van delivered 10 dining chairs which had to be collected within a specified time frame from the seller. Everything was done exactly as requested. The driver was extremely pleasant and kept me informed of arrival time so that I did not have to miss an event that I wanted to attend later that day Very pleased indeed with the service. The chairs were all kept in good order. I would definitely use Anyvan again and on the basis of my experience, I would recommend them.

Service cost: £116

They have been awful from start to finish. No confirmation was sent out because the guy who took the original booking couldn't spell my email address correctly (he misspelled Birmingham). I've spent the past 2 days on the phone to them trying to get bits sorted and they have been terrible at every point. Their customer service is mostly rude and unhelpful. They'd cancelled my van driver and didn't find a replacement for hours after that (meaning my delivery didn't go out and arrive on time) and never seem to have any drivers available. Never using AnyVan again.

Service cost: £160

A bad start: Arrived half an hour late to collect my belongings, diverted on route to "another pickup" without warning and delayed us for hours. Am awful middle: Came screaming down our narrow road and crashed into my car, in front of me. Then proceeded to unload two dozen black bin liners from their van in order to get to my stuff, turning the street into a temporary garbage dump. An awful ending: Despite multiple assurances that the damage would be paid, at one point even offering to pay in instalments, no money was ever received and my car remains damaged.

A truly awful experience that I wouldn't wish on my worst enemy, Anyvan you should be ashamed. Could be a movie deal in it for me though..

Service cost: £150

I ended up having the most stressful moving experience. They outsourced the service, so the 'Michael' that was supposed to be my Van was impossible to contact (or never exist). I had to contact the customer service which was pretty useless. The communication that they promised never happened and the driver never called me. The worst part was they turned up very late with a scary looking driver who was not helpful at all. He charged me extra five pounds to ride with him even though earlier he said I was not allowed to get in the van with him (though on the website, they said I could). The move was in November 2018, but I was so afraid of the driver that I waited till I moved out of the house to write this review.

Service cost: £100

The driver had called me right before he was making his way down to where I was. When I was moving my things from the 15th floor to the ground floor, the helping guy was there to help move the things straight to the van (there's a bit of a hassle going through the lobby and reception, but he didn't mind it anyway which was great!)

Then once everything was loaded into the van, they took off to the delivery place where they waited for me and my friend to reach (we were walking, so we took a slightly longer time than estimated) but they waited for us and gave us a call to check if we were arriving nonetheless.

Once we arrived, they assisted in loading the things onto trolleys (we were storing it at a storage place which had trolleys) and once they were done, the job was done! Really smooth moving day, they were helpful and accommodating.

Service cost: £35

Unacceptable. How did a company go to such low depths? They assigned a completely worthless moving company who does not know what they were doing. Came with a van that did not have enough space for my items, I had booked more items than they actually transferred. I had to move half the stuff myself due to the weaklings that call themselves movers that turned up. No skills, should have just got a man with a van, at least they know which side is up. They left my job midway to do another one and returned in the evening after me being very stern that it had to be completed the same day. Broke my glass tv table due to their incompetence and mover promised me they would replace it (but now unreachable). I had insurance for the move, but the excess is much higher than what the item is worth. Anyvan said they will look into it and now after burning my 7 day claim period came back to me to say they cannot do anything. Leaving me in a situation where insurance company may not now honour the claim. Horrible experience, don't use Anyvan, instead use a company where you at least can speak to the movers directly. You have been warned. As for me, small claims court it is.

Service cost: £333

Soching and poor service. 2 guys arrived no uniform and van belongs to another moving company. No english, bad manners, I watched them droping on the road my antique furniture. Halth way the packing they stopped and demanded extra money. When they finnely delivered my stuff to new property I noticed every piece of furnityre was damaged- they didn't take any care whilst packing and moving stuff. I try to speak with one of them and he admited the liability to us. When contacted Anyvan was told that they allegedly completed investigation and denided any liability. they called me a lier despite me sending them proof of the damage and told me that I damaged all the furniture before the move! NEVER USE THEM!!

Service cost: £752

I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself.

The driver lost a supporting beam for my table in the move. When I contacted the company about this, they said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered.

I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without.

I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action.

It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer.

All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.

Service cost: £100

We contracted a transport between the UK and Spain through Anyvan. The transport company, with a long history on Anyvan, was only responsive up to the point of us making payment. It was complex to arrange pick-up, and nerve-wrecking to wait for a 4-times delayed delivery. A package was missing, and never brought back to us as promised. The transport provider broke all the promises made on Anyvan’s website. Anyvan quickly washed its hands off and offered no help, no refund, and took 0 responsibility on the matter. The transport company has vanished. We’ve lost way more than we hoped to save by using Anyvan. They seem to think that delivering 95% of your stuff by volume is fair enough. Stay away from this site. It’s a Russian roulette.

Service cost: £600

Last time anyvan movers can able to deliver 3.1 Cubic size goods to my property at first floor but this time I booked the household items from the same property with size of 2.1 cubic but this time they unable to pick and expected to customer to provide the parking entrance arch size to decide what kind of van for transport but as a customer I knew that my items occupies only 2.1 Cubic.
Even customer provides other option to park to Anyvan driver, but driver speaks so harass and threaten you for extra money
Even description of all household goods mentioned clearly on booking quotation, Anyvan driver mentioned like we got list as mattress and box. Very poor coordination between company and their van drivers..I never again use or suggest to anyone..very very poor service..

Service cost: £112

Worst decision made to hire anyvan for removal.
2 men came over for job and both of them were not wearing uniform of anyvan as pictures shown on the website.
It was clearly mentioned about wardrobe with dimensions that needs to be moved as well but one of the anyvan guys starting argueing that he wont take the wardrobe and wanted me to unassemble it.There was no mention of unassembling a wardrobe when booked over the phone otherwise I would have done it.That guys starting misbehaving and started asking for extra money to unassemble and move the wardrobe otherwise would leave it.I had to handover keys next days and arrange cleaners as well and due this is kind of statements I had to go through so much mental stress
Called anyvan customer centre who had no clue about all this and told me will sort it out but nothing happened and that removal guys kept misbehaving with us and kept asking for extra money to take wardrobe even though it was included in removal cost.
I had 2 sidetables filled with stuff which I wasn't told when booked to remove stuff from.The same removal guys started shouting that all furniture should be empty when they come in for removal and in a threatening way approched my wife who was carrying our 7 months old child and started shouting to empty stuff.This was beyond limits.He wasn't picking up the other boxes which were ready and was intentionally targeting us.
I spoke to customer care guy named andrew I think but nothing changed
Because of that guys behavious and shouting at my house my child got traumatized and I would would strongly recommend people who have kids not to allow anyvan people to enter their houses as they can be threat to your family.
PLEASE GUYS DONT USE THIS SERVICE EVER.I was victim this time and tomorrow it might be your wife or kids.

Service cost: £550

Recommended by the girls in the shop when I couldn't fit our purchase in my car, I registered with Anyvan as soon as I got home and by the following morning had quotes ranging from £345 to £68.
I chose the £68 and wondered what sort of service I would get.
Once Anyvan had taken £23, the service I received for £45 was fantastic.
Delays on the road put back the collection time several hours, but we still received our delivery on the same day as collection and despite his long day, the courier was polite, cheerful and to be thoroughly recommended as the face of Anyvan.

Service cost: £68

The delivery was done brilliantly. It has made the experience of doing moving house painless - and there aren't many organisations you can say that about! Drivers were friendly, well equipped and skilled. Every second of the move was done to perfection, even the packing and securing of my all my delicate items.

Staff at AnyVan are polite and help too!I am already recommending AnyVan to all my friends and family!Thanks guys and girls!

Bob.

Service cost: £250

This company is the worst!!
Its a system geared to take money under faulse pretences.

They take full payment on booking.. then take every oportunity to not do the job. Then wont give a refund. They stole £220 off of me never gave me the oportunity to confirm the collection day/date so I didn't know there was problem till the day. They then demanded another £155 to do the same job on another day..Rip off merchants. Shriply did the job no problem only took deposit after collection and the rest on delivery. Honest service.

Service cost: £220

Booked collection and delivery for a bookcase and was give 2 dates. Late in the day of the first date, having waited in all day, received a call informing me that my delivery would be cleared over night and would arrive the next day.

When I received no confirmation I contacted support, who informed me that, despite a guarantee to the contrary, my job had not cleared. 2 days off work wasted. I am self employed, so loss of wages.

My job was rescheduled for today with a pledge that it would be honoured.

Received no confirmation so contacted support who have just informed me that my delivery fell through?

3 days work now lost and no bookcase.

I am told I will receive a refund, having cancelled the booking.

Time will tell.

Service cost: £47

Booked for 2-4pm slot. Turned up finally at 6:40pm putting my property sale at risk and making me liable for legal fees for whole chain. Driver didn’t communicate he would be late until I rang him for an update. Took nearly 30mins to get through to the AnyVan office logistics team and they failed to help. Refunded only £12 for missing the slot and then pretended it was compensation on Trust Pilot (so that that can dupe others into using them). This was a refund for failing to provide the service I’d paid for - not compensation.

Service cost: £178