American Plus Moving and Storage

This was the worst moving experience I've ever had. Multiple people at the company openly lied about their terms. This is a broker that connects you with an actual mover on both ends. The moving company they connected us with to pack our things was terrible as well. The lead mover showed up to our apartment and immediately demanded a bribe on the side so he wouldn't say that our move was overweight (even though American Plus told us we should overestimate our shipment in advance - we already overestimated how much weight and space we would need). After we told the mover that we were sure we would have enough space on the truck, he began to shout at my wife and argue with her.

Move size: 2 Bedroom Home Service cost: $4500

Brokers who low ball with a mile-long contract and only take money in ways you can’t dispute. Contract allows them to charge thousands more to get your things. There is even a clause that states contract is binding even if a violation of Florida law. Michael locks you in then Gabby and her boss are helpful to get movers but then hang up when your stuff is picked up by an outsourced company that also has a less-than-preferred contract (like a 2k nondisputable fee). We were delayed 10 days getting our things picked up and were required to sign another contract or lose our initial deposit. We finally got all of our stuff safely and managed to not pay the $5k over the estimate that they didn’t report until the day of delivery, but we were lucky. I would not recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $4500

Start with our first experience of dealing with "Jim Brock" we HAD to make the decision that minute to go with them or loose out!.. Next day called and NO JIM BROCK working for them anymore! Price increased 3 times before move, and when we tried to get out of it all, we would loose our deposit. Promised 2 week, then told it would be maybe a month. First contract signed for a small move of 25 items that more than tripled by the time the move was done. We spent over $5000 for our items to arrive damaged and some items missing! Sure we have the insurance, which was never explained to be only .69 a pound and never offered anything else! NOW working with insurance is just as big of a nightmare! Sent in all the forms electronically only to receive notice of thisDear Valued Customer,

If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE CLAIM PACKAGE via US Postal Mail.

MovingClaims.net

P.O. Box 630686

Miami, FL 33163

Remember: Due to the COVID - 19 we ONLY pick up mail once a month. This may delay the process of your claim and final resolution.

THEY ONLY GET mail once a MONTH! WTH is this? AVOID this company at ALL COSTS!

They LOST: A mini fridge, a chair cushion, Legs to a couch, exercise foam mats.

BROKE a duncan phyfe table leg, 3 of my 6 chairs to the table, a hutch has a huge gouge out of it and so much more....

Move size: 1 Bedroom Home Service cost: $5000

This company delivered about one third of my actual belongings. Of the two thirds that were delivered, only a portion were not broken or damaged. They delivered my piano without the legs. They altogether did not deliver my childrens bunk beds. They broke my washing machine and China cabinet, tore 2/5 mattresses, broke the glass top to my coffee table and then said they threw it away prior to arrival due to how broken it was, I did not receive the large three piece mirror for the top of our major chest of drawers- it simply didn’t arrive- just like the bunk beds and bookshelf. This is only what I’ve found so far. I would never recommend this broker or the company they hired. Save yourself money and heartache and go somewhere else with your business. Also, always get third party insurance. The insurance these companies provide is at a 60 cent per pound compensation so you are severely underpaid for your lost or damaged items. Again, save yourself frustration and money and go somewhere else.

Move size: 3 Bedroom Home Service cost: $14000

I AM WARNING YOU, DO NOT USE THIS COMPANY. IT IS A COMPLETE SCAM.

They took my $1400 deposit for a move. Didn't show up and ghosted me. They will have your phone # on record and will ignore you if you call them. I finally got ahold of someone and they said someone from accounting would contact me to work with me on a refund and that did not happen. Please save yourself a major headache and don't waste your money.

Also, the 1 star rating I gave them was because I was forced to do so. They deserve negative stars

Move size: Studio Service cost: $3500

Do NOT use this broker. I did for my move from NC to AZ. First, the movers were 2 days late. Then I was charged more than the estimate. They contracted with Inch Perfect. Inch perfect stored my things at a warehouse in NJ, and apparentlyhas not paid the warehouse rent. However I have paid inch perfect for storage. I have tried to get in contact with my representative at American Plus Moving and Customer Storage, but have only successfully reached him once. The manager is conveniently "out" and has not returned my calls, despite the fact I stated it was urgent. I now have until the end of the week to get my belongings or they will be auctioned. Stay far away from this company, or your things may be held hostage as well

Move size: 3 Bedroom Home Service cost: $999999

Martin keeps calling, telling me the company I hired to do my move won’t show up for the move and if they do, they’ll demand a ton more money. He’s telling me my “job” isn’t on the job board to be done. And he will have to pick up my move as a recovery move.

This is a scare tactic so I will drop my company and go with them. DON’T fall for it! Martin says he’s the manager but then put his manager on the phone to tell me the same BS. More scare tactic BS. If they were a reputable company, they’d work on helping new customers rather than scaring customers of other companies to switch to them!

Just dirty a$$holes.

The only positive ratings they have are from their own people, and friends.

Move size: 2 Bedroom Home Service cost: $5900

Beware - this is not a moving company but a broker.

They arrange our move with AMM Trucking LLC out of New Jersey. They picked up our stuff 3 days late. First available delivery date was June 24, 2021 with a deadline of arrival on July 24, 2021. After much stress and waiting around, we finally received our items on October 28, 2021. We will never use a moving company of any kind ever again. Rent a Uhaul and move your stuff yourself to prevent all the headaches. We went through a long 4 months and spent a good deal of money to replace our things. We could not sleep on the floor for 4 months. I do want to note that when the truck did arrive, the driver/movers were extremely polite and were very professional and help us go through the inventory list to make sure we received all of our items. If AMM Trucking LLC would just have been up front with us and told us they are having staff issues or whatever, we would have understood. Instead they lied to us telling us they would be there and not show up over 7 times over 4 months. To this day, we have no explanation on why the delivery was so late. On a positive note, AMM Trucking LLC did not make us pay the balance of $961 on arrival due to missing their deadline. The ratings are all over the place because it depends on who American Plus Moving and Storage arranges to move your items. Please also note, they are not liable for anything. If you have any issues, you will have to take it up with the actual movers who you did not research to begin with. It is luck of the draw.

Move size: 1 Bedroom Home Service cost: $1500

BEWARE! Our need for a partial load move of some boxes and furniture from Missoula, MT to Snellville, GA led me to contract with American Plus Moving and Storage (a moving broker). The agreement to move our items was dated August 18, 2021. I provided a electronic personal check for $702 to cover the initial deposit on August 18. It all seemed above board regarding the cost and pick-up dates of Sept. 3-4, 2021. The carrier was to notify me at least 24 hours before the pick-up as to when they would arrive. The items had to be pick-up due to the house having been sold and our item must be removed before closing. I contacted via email the company on Sept. 3 since we had not heard within 24 hours of our pick-up as indicated in our contract. I then received an email later that day saying "We do apologize, the initial carrier we had assigned did cancel on us. Our dispatch team is working on the next available truck in your area. We are running late and will keep you updated today." Customer Service for American Plus Moving and Storage failed to contact me that day, but sent the following message: "Yes they didn't call (me) because they (the carrier) cancelled on us and can no longer do the pick up for us, that is why our dispatch team is working on the next available truck". With the clock ticking of having to have the items out of the house, I contacted American Plus to cancel the contract for their non-fulfillment of the contract and looked for an alternative for my load. American Plus then sent the following email: "Your move will be cancelled out and our accounting team will be in contact with you" to resolve the status of my deposit. As of today, Oct. 11, 2021 I have not heard from any American Plus representative. Between Sept. 4 and today, I have attempted to reach them via phone messages, emails, texts to customer service multiple times without any response from them. I have yet to receive a resolution from accounting regarding the return of my deposit. I realize I signed a cancellation policy, but the policy does not account for or address the non-fulfillment of the contract on American Plus's part. THUS, I DO NOT RECOMMEND USING THIS MOVER WHATSOEVER AND GIVE THEM ZERO RATING. THEIR HONESTY AND INTEGRITY FROM THEIR PROMOTIONAL MATERIAL IS A JOKE. RUN!!!

Move size: Partial Move Service cost: $3426

These latest five stars reviews show you just how corrupt this company is. They use the same name twice and move from and to the same areas. Just shows you how dumb these people are.

Whatever company they paid to give them reviews doesn't get the lies straight as AMERICAN MINUS AREN'T ACTUAL MOVERS BUT A MOVING BROKER, THEY SELL YOUR MOVE TO MORE SCAMMERS. The fake reviews talk about them moving their things but are just more lies from these human garbage. They are crook brokers who need to be held accountable for their thievery. ANY MOVING COMPANY/BROKER THAT WANTS A DEPOSIT UP FRONT IS A SCAM. PAID ON DELIVERY ONLY. Learn from my costly lesson.

https://www.floridarealtors.org/news-media/news-articles/2021/08/moving-scams-are-back-s-fla-hotbed-activity

Scammers. They demand a deposit first sign one should not use this broker. All their positive reviews are garbage. This scam company won't return any of our phone calls or emails after setting us up with a thief of a mover that after two months still has not delivered our things and is under criminal investigation by our local DA.

The contracts they have you sign are absolutely worthless. If a mover does show up to move your things they will have a new contract with a much higher price to pay, (good luck on moving day finding another mover).

I've filed a criminal complaint with the Florida Attorney General with this company, for some reason seems most of these scum brokers are based in South Florida. I would avoid all moving brokers based here. Red flag two.

All reviews for this companies are absolute crap outside of the fake five star they put up. Don't just look at Google reviews and their fake website reviews. Learn from my costly mistake and avoid this rip off company.

Here is an article specifically about this absolutely un-American business. https://www.floridarealtors.org/news-media/news-articles/2021/08/moving-scams-are-back-s-fla-hotbed-activity

Move size: 3 Bedroom Home Service cost: $6500

First off, even though I am giving one star, let me say that I appreciate all that my customer service agent is trying to do for us - or so it seems like she is.

A Plus Moving and Storage is not a company you want to go through for moving your household items, at least if your move includes that second part in the title. We have given our date and address for delivery almost a month ago now, and with 2 weeks past in a 3-week window to deliver our household there is still no word on when our stuff is getting to us, or even WHERE it is. Luckily, because we gave our date, we have been told by our agent that we are on a delivery and not storage list so no longer paying for it. We'll see about that.

The point I'm trying to make is that because A Plus is a moving broker, it's not them moving your stuff, and from what I've deduced they contract out to the lowest bidder so they can get the most bang for their buck; this screws you, the customer, over in the process with being left to wonder if your items will ever arrive. Seriously, heed these bad reviews. You think it'll work out for you, but it won't (this was us).

If you're from A Plus and reading this, go ahead and respond - I dare you. It seems like the only thing to get your company's act together is for another bad review to go out. With all the others I've seen too little too late, these bad reviews must just be noise now.

I'D LIKE MY STUFF BACK SOON, THANK YOU VERY MUCH.

Move size: 2 Bedroom Home Service cost: $10000

Whatever you do, do not use this company. They are extremely unprofessional and rude. They took my deposit and when my items were picked up the disappeared off the face of the earth. Its been almost 3 months now and I still have no gotten all my stuff. they don't return calls/emails/texts, I had to call the west palm beach police department to file a report before anyone called me back. I am pursuing this further as we speak . Do not use them, its been an awful few months. I can't believe they are still in business.. They should be shut down.

Move size: 1 Bedroom Home Service cost: $4828

I hope my experience helps others not have to go through the same. Run from this company. I just got my items 26 days later which was yesterday and was filing complaints as the movers drove away. First of all they lure you in then sell to subcontractors so no one knows what’s going on. Everything goes perfectly until the truck drives away with your things. Then no one returns calls or passes you off to someone else. I guess bc of the numerous subcontractors. I spoke with Martin- Alexis- Maria- Gabby- numerous drivers dispatch and a couple other “quality control” They the subcontractors fly in guys from Jersey who demand money to “give you less items “ or want 200 for going up my stairs plus a tip. These are just 2 items. Also took multiple breaks and left cigarettes buts in my yard! You will have to pay cash upfront at delivery and sign away your life before they unload your items while threatening to drive away with everything. Be prepared for damaged boxes damaged items. I have a video of one of my boxes being broke in front of me. No big deal right! I plan on filing claims with anyone and everyone I can. I am still unpacking still

Looking for obvious things that are missing. Do your homework. Research and stay away from big name companies who hold your items hostage until you give more money. Our quote went from 3700 to 6700. 1200 in wrapping. We sold our biggest items. Changed units on us when we were signing contracts from Weight to sq feet. They scuffed up our walls and left hand prints and now needs repainted. Photos to proves. Literally tossing boxes , are upside down. I mean literally broke! This is a person life and well-being and I am in tears for what has happened to us. They wanted to “toss” our boxes in the upstairs window to avoid the stairs. If they are willing to do this in front of the owner how were my things treated behind the scenes. First conversation was counting stairs demanding a huge tip for 3 guys and on the phone ( both parties) arguing over an hour. They tried to unload everything including bed in garage. You can look me up personally and I can tell you anything you need to know. Jenniesells3@yahoo.com. With all these people moving right now the news should get involved and stop these predators!

Move size: 3 Bedroom Home Service cost: $6700

After some very persistent contact techniques, I was finally locked into a "great rate" after another customer canceled their portion of the route. I completed the inventory summary with a gentleman named Max and explained my apartment layout relative to the garage. Both the inventory and the distance from the truck to my door were "no big deal" and approached in a very nonchalant manner.

The day prior to the move I reached out to American Plus indicating I would need a few more items added to my inventory and I wanted a better picture of the cost. The response from the Quality Assurance department was as follows "The movers will be able to assess whether you need more space or not at the pickup. There are not many items you need to add, so it should not be a big deal."

Upon the movers' arrival, they were speechless for some time which related to how poorly estimated the cubic footage was based on the inventory. The gentleman assessing the space indicated all of my items on the inventory list were present yet they were not accurately represented in size. After conferring with American Plus on the misquote, I was told the system to reconcile size relative to selected item was "not perfect." Thankfully, I anticipated the costs to be somewhat higher yet the move nearly cost me DOUBLE the original quote. I fear there are less fortunate folks spending their last penny to move who do not have the capacity to scrounge up an additional $1700 in a short amount of time. This practice of providing a narrow quote based on an antiquated system is both misleading and borderline predatory. Similarly, what if there was no space on the truck for my things because of this?

The individuals physically moving the items were very pleasant and professional, counter to my experience with American Plus.

I write this review not for any recompense, only to inform fellow consumers to request a better assessment of their belongings for a move.

Move size: 1 Bedroom Home Service cost: $3830

American Plus Moving and Storage and their subcontractor, AMM Trucking, should have their licenses revoked. My movers arrived 5 hours past the pickup window. They didn't have tools to disassemble my bed and had to leave for about 40 minutes on a Sunday night so they could buy tools. They lost one of my boxes in the move. My mattress was delivered a week later than the rest of my furniture. My furniture was badly damaged and they will pay virtually nothing for it to be repaired/replaced. The final price for the move was more than double what I was quoted. They gave misinformation about acceptable payment methods and threatened to not deliver my furniture unless I paid in cash or a money order. Do not use these moving companies!

Move size: 1 Bedroom Home Service cost: $5348

Used this company for our move . Once they booked us and took the $$$ we have not been able to get in contact with anyone. Was told we would hear from someone 24hrs before the 2 day window estimate but. Finally got Apollo to pick up his phone he said he was going to find out what was going on and call me back. Now the office is closing in 15 mins still waiting. Been calling ALL DAY No answer at the customer service number, emails have not had a response and voicemail messages have not been returned. Tired the entire day until the office closed.

Beware of this company zero communication and terrible service

Move size: 2 Bedroom Home Service cost: $38000

I would not recommend using this company. Once they receive your deposit their customer service goes downhill quickly they do not ever return your call. I gave them a deposit & received only 1 call confirming the date but they couldn't give me the name of the company that would be picking my items up so I could fill out the money order. They told me I would receive another call the next day with that information never received another call. I did however receive an email saying they would be delayed & couldn't pick up my items on the scheduled day. They didn't know when they could get them picked up. I kept calling & everything goes straight to voice mail. You leave a voice mail & no return call. I finally got through so I could cancel & get my deposit refunded. I was told that the accounting department had to take care of that & they would send them an email & that I was to receive an email back from them within an hour I asked for a phone number for the accounting & was told they couldn't give me a phone number everything had to go through email to contact them. No email received. 2 days later no email for my deposit refund. I called every two hours trying to get through everything goes straight to voice mail with no return call. I am still continuing to get my refund but doubt I will ever see it. So they take your deposit & disconnect all customer service communication.

Move size: Studio Service cost: $1302

This is the worst moving company I have ever dealt with. Their sales person will lie to get your booking. They create a sense of urgency and tell you they can give you the best deal . My sales person told me “ your price is guaranteed, (after I gave him an itemized list ) Told me it would be picked up and delivered on specific days.

, they would wrap and cover all large items and everything was included in the price he gave me. They showed up 2 days after the scheduled pick up date, charged my card first for the 2nd payment,broke down my couches and then said that it would be another $3500 and to add insult to injury- btw, the packing tape and packing blankets are extra! AND that it could take up to 21days to get my stuff!! The salesperson confirmed a specific date that I based my airline ticket, work and rental on. Their customer service is anything about servicing the customer and there was not one person that I spoke to including a supervisor, that was helpful or the least bit concerned about the inconsistencies that were sold to me.

If you’re planning a move ... DON’T use this company- they will lie about EVERYTHING!!!!!

Move size: 2 Bedroom Home Service cost: $5000