American Plus Moving and Storage

This was the worst moving experience I've ever had. Multiple people at the company openly lied about their terms. This is a broker that connects you with an actual mover on both ends. The moving company they connected us with to pack our things was terrible as well. The lead mover showed up to our apartment and immediately demanded a bribe on the side so he wouldn't say that our move was overweight (even though American Plus told us we should overestimate our shipment in advance - we already overestimated how much weight and space we would need). After we told the mover that we were sure we would have enough space on the truck, he began to shout at my wife and argue with her.

Move size: 2 Bedroom Home Service cost: $4500

Brokers who low ball with a mile-long contract and only take money in ways you can’t dispute. Contract allows them to charge thousands more to get your things. There is even a clause that states contract is binding even if a violation of Florida law. Michael locks you in then Gabby and her boss are helpful to get movers but then hang up when your stuff is picked up by an outsourced company that also has a less-than-preferred contract (like a 2k nondisputable fee). We were delayed 10 days getting our things picked up and were required to sign another contract or lose our initial deposit. We finally got all of our stuff safely and managed to not pay the $5k over the estimate that they didn’t report until the day of delivery, but we were lucky. I would not recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $4500

Start with our first experience of dealing with "Jim Brock" we HAD to make the decision that minute to go with them or loose out!.. Next day called and NO JIM BROCK working for them anymore! Price increased 3 times before move, and when we tried to get out of it all, we would loose our deposit. Promised 2 week, then told it would be maybe a month. First contract signed for a small move of 25 items that more than tripled by the time the move was done. We spent over $5000 for our items to arrive damaged and some items missing! Sure we have the insurance, which was never explained to be only .69 a pound and never offered anything else! NOW working with insurance is just as big of a nightmare! Sent in all the forms electronically only to receive notice of thisDear Valued Customer,

If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE CLAIM PACKAGE via US Postal Mail.

MovingClaims.net

P.O. Box 630686

Miami, FL 33163

Remember: Due to the COVID - 19 we ONLY pick up mail once a month. This may delay the process of your claim and final resolution.

THEY ONLY GET mail once a MONTH! WTH is this? AVOID this company at ALL COSTS!

They LOST: A mini fridge, a chair cushion, Legs to a couch, exercise foam mats.

BROKE a duncan phyfe table leg, 3 of my 6 chairs to the table, a hutch has a huge gouge out of it and so much more....

Move size: 1 Bedroom Home Service cost: $5000

This company delivered about one third of my actual belongings. Of the two thirds that were delivered, only a portion were not broken or damaged. They delivered my piano without the legs. They altogether did not deliver my childrens bunk beds. They broke my washing machine and China cabinet, tore 2/5 mattresses, broke the glass top to my coffee table and then said they threw it away prior to arrival due to how broken it was, I did not receive the large three piece mirror for the top of our major chest of drawers- it simply didn’t arrive- just like the bunk beds and bookshelf. This is only what I’ve found so far. I would never recommend this broker or the company they hired. Save yourself money and heartache and go somewhere else with your business. Also, always get third party insurance. The insurance these companies provide is at a 60 cent per pound compensation so you are severely underpaid for your lost or damaged items. Again, save yourself frustration and money and go somewhere else.

Move size: 3 Bedroom Home Service cost: $14000

Whatever you do, do not use this company. They are extremely unprofessional and rude. They took my deposit and when my items were picked up the disappeared off the face of the earth. Its been almost 3 months now and I still have no gotten all my stuff. they don't return calls/emails/texts, I had to call the west palm beach police department to file a report before anyone called me back. I am pursuing this further as we speak . Do not use them, its been an awful few months. I can't believe they are still in business.. They should be shut down.

Move size: 1 Bedroom Home Service cost: $4828

I hope my experience helps others not have to go through the same. Run from this company. I just got my items 26 days later which was yesterday and was filing complaints as the movers drove away. First of all they lure you in then sell to subcontractors so no one knows what’s going on. Everything goes perfectly until the truck drives away with your things. Then no one returns calls or passes you off to someone else. I guess bc of the numerous subcontractors. I spoke with Martin- Alexis- Maria- Gabby- numerous drivers dispatch and a couple other “quality control” They the subcontractors fly in guys from Jersey who demand money to “give you less items “ or want 200 for going up my stairs plus a tip. These are just 2 items. Also took multiple breaks and left cigarettes buts in my yard! You will have to pay cash upfront at delivery and sign away your life before they unload your items while threatening to drive away with everything. Be prepared for damaged boxes damaged items. I have a video of one of my boxes being broke in front of me. No big deal right! I plan on filing claims with anyone and everyone I can. I am still unpacking still

Looking for obvious things that are missing. Do your homework. Research and stay away from big name companies who hold your items hostage until you give more money. Our quote went from 3700 to 6700. 1200 in wrapping. We sold our biggest items. Changed units on us when we were signing contracts from Weight to sq feet. They scuffed up our walls and left hand prints and now needs repainted. Photos to proves. Literally tossing boxes , are upside down. I mean literally broke! This is a person life and well-being and I am in tears for what has happened to us. They wanted to “toss” our boxes in the upstairs window to avoid the stairs. If they are willing to do this in front of the owner how were my things treated behind the scenes. First conversation was counting stairs demanding a huge tip for 3 guys and on the phone ( both parties) arguing over an hour. They tried to unload everything including bed in garage. You can look me up personally and I can tell you anything you need to know. Jenniesells3@yahoo.com. With all these people moving right now the news should get involved and stop these predators!

Move size: 3 Bedroom Home Service cost: $6700

After some very persistent contact techniques, I was finally locked into a "great rate" after another customer canceled their portion of the route. I completed the inventory summary with a gentleman named Max and explained my apartment layout relative to the garage. Both the inventory and the distance from the truck to my door were "no big deal" and approached in a very nonchalant manner.

The day prior to the move I reached out to American Plus indicating I would need a few more items added to my inventory and I wanted a better picture of the cost. The response from the Quality Assurance department was as follows "The movers will be able to assess whether you need more space or not at the pickup. There are not many items you need to add, so it should not be a big deal."

Upon the movers' arrival, they were speechless for some time which related to how poorly estimated the cubic footage was based on the inventory. The gentleman assessing the space indicated all of my items on the inventory list were present yet they were not accurately represented in size. After conferring with American Plus on the misquote, I was told the system to reconcile size relative to selected item was "not perfect." Thankfully, I anticipated the costs to be somewhat higher yet the move nearly cost me DOUBLE the original quote. I fear there are less fortunate folks spending their last penny to move who do not have the capacity to scrounge up an additional $1700 in a short amount of time. This practice of providing a narrow quote based on an antiquated system is both misleading and borderline predatory. Similarly, what if there was no space on the truck for my things because of this?

The individuals physically moving the items were very pleasant and professional, counter to my experience with American Plus.

I write this review not for any recompense, only to inform fellow consumers to request a better assessment of their belongings for a move.

Move size: 1 Bedroom Home Service cost: $3830

This is a junk company. They will take deposit and truck doesnt show up to pick up your stuff. They will keep on post pone your pick up date saying there is no truck availability due to busy season. They will NOT refund your money if you cancel the service and will not answer your phone call if you ask for refund. I called more than 40 times to this company before I raised a dispute with my bank to get my refund. This company should close down. I wrote this reviews here to make people aware of this company. Not recommended. Had a Very bad experience with this Company.

Move size: 1 Bedroom Home Service cost: $3100

At first, they asked me over double price, since 4100to Almost 9000, and threat me that, if I want to get my packages, I have to pay.

2,they were rude moving and destroy my wall and stairs everywhere, when I asked them doing carefully, they refused and threat me they would leave right now, and will take my stuffs on their truck.

3, the service center likes a AI robot, never give any answer and just ask client to claim by paper work.

4, delay a lot, never on time.

5, lack of labor, and ask client as a free labor to help them move.

6, they don't really control the delivery schedule , they even don't know what time your package will be delivered, they gave me the wrong date, always wrong date, whatever arrived or deposit.

7:their customer manager would hang up client's call.

All the good review on this page are fake and trap, don't believe them, don't pass your case on them. This company is a real suck asshole and jerk, all their mover's attitude looks like crime with awful attitude and behavior.

Move size: 3 Bedroom Home Service cost: $9000

This company, in particular Joe, Andy and the rest of the pig-headed/sexist male sales agents are con artists. They will give you prices and timeframes that they know are too low. I ended up paying double, no idea where my stuff currently is, and can't get an ETA on the delivery.

I managed to contact the carrier directly and they explained that hte timeline given by the sales agents at American Plus are intentionally wrong. It can take up to 20 days to get your stuff. ALSO, apparently for a fee you can schedule your delivery for an exact day. Wish i had known that. Shame on the men in their sales offices. They hung up on me, refused to transfer me to customer service, never returned calls when they said they would. Im from NY and have thick skin, but these guys reduced me to tears. Deplorable and I will be escalating this.

Move size: 2 Bedroom Home Service cost: $4200

This whole experience has been profoundly disappointing. American Plus Moving and its sub-contractor did not perform as contracted.

1. Despite our specifically identifying the objects to be moved, your estimate of 1,200 cu ft appears to have been too low.

2. The team that arrived at our home yesterday had little, if any, experience conducting the move. They were very young and inexperienced. They had a hard time even driving the truck, and in doing so broke two pavers pictured below. They refused to move furniture because it was “too heavy” unless we agreed to pay more. We requested a refund in on deposit and they refused.

Move size: 2 Bedroom Home Service cost: $7000

AVOID BOOKING YOUR MOVING WITH THEM! They are BROKERS, and they do not take responsibility with last minute cancellations. My move was scheduled between June 25th and 26th, from MI to OH. On June 25th, I finally got a call from Gabby at the end of the day, reporting that the move was not happening since they could not find anyone. I did not hear from them until June 28th, when Gabby told me that they could not find anyone for the week, and that MAYBE, the move could happen in a couple of weeks. As you can imagine, this is unacceptable, since I was already paying extra for extending my stay in MI. At the end, I moved with a U-Haul with the help of some local movers.

Now, American Plus Moving and Storage had already charged me around $1200. Since this company was unable to provide the service, I should be getting my full refund. I haven’t had my money back. Contacting their finance department is impossible, and customer service almost never answers. I finally got a reply when I left a review in the Better Business Bureau, but the company defends themselves stating the dates are only estimates. As a result, they practically stole my money. AGAIN, DO NOT BOOK WITH THEM. Take a look at all the reviews. They are either 1 star or 5 stars, which is suspicious. Multiple customers have had my same experience as you can see in the reviews. For now, I just hope this company gives me back my money.

Move size: 2 Bedroom Home Service cost: $2960

My quote was significant underquoted despite assurances from the salesman that he was including extra cubic feet to take care of me and avoid this. I ended up being charged almost double what I was quoted. They repeated pushed my pick up date back. I have called repeatedly and was informed that I would received call or email back and this has never happened. My items were picked up on June 13th with deliver between June 18th and June 23rd. It is now July 7th and I have been told that they still don't know when my items will be delivered. Again, I have called several times and never receive a straight answer.

Move size: 1 Bedroom Home Service cost: $3800

They contracted out to another company my move. I ended up paying 2000$ more than was discussed on our first conversation. My request for the day I wanted my stuff wasn’t given to the other company and I had to sleep on an air mattress for a week. Every time I would call for an ETA they would say they would call me back or email me and they never did. Additionally they didn’t provide the building information to the sub contracted company and they charged me 600$ more because their truck could not get into my building. I have moved cross country before and honestly this was THE WORST experience. Do not use them!

Move size: 2 Bedroom Home Service cost: $4100

My partner is a quadriplegic. I am moving all myself. I was quoted 2500$ and then the sales rep died so they cannot go back to tell me what I was originally told... They charged $500 and then refunded it because inventory lied to me. Then, day of moving, it was $4100+. The entire time sales vs. inventory on who was trying to actually "make the money" from me. Then, the actual movers (Not American Plus - they outsource) said my check bounced and its $35 and need pmt or ill be charged $100 then $25 everyday that it's late; YET my bank said my check was never ran. Everything about this company is shady. Even Todd,director of sales who directly texted me but then never returned my call... or how I left voicemails with customer service. Todd even admitted that since Apollo died, he couldn't see what went wrong... AND the shady part is, I can't see the original quota now. As they make new quotes, your file is updated and does not represent what you originally signed! It's SOOO scammy and shady. Shame on you! I've turned into BBB, and will continue to spread my experience. On top of that, we have an attorney who is looking to work my case pro bono out of help for John's injury and our lack of resources. I feel like I told Apollo that and told him WHY I needed genuine help and not to be sold like a sales person. They absolutely lied, and it seems every department is against the other!

Move size: 1 Bedroom Home Service cost: $4200

My experience with this farce of a company has been nothing short of horrific. They were supposed to arrive to pack for my cross country move on Sept. 16, as I was flying to my new residence the next day. They never showed, and when I contacted them they casually informed me that they rescheduled the move to Saturday the 18th. This caused me to have to purchase new plane tickets and hotel stays. I was connected to, quite possibly, the rudest person I have ever met, who proceeded to harass me until I cried and hung up.

I was told by Joe Gali, repeatedly, that the move would take approximately 5 days. He even broke it down by telling me the drivers drive 400 miles a day, and my move was 2,200 miles. Today is the 5th day. I called the movers for an update and they told me they might be here by Monday the 27th. So now I have to pay for MORE hotel nights. If I factor in the plane tickets and additional hotel costs, I have paid over $2000 extra due to their lies and incompetence. At this point, they will not answer the phone. I wanted to discuss any possible compensation for their horrible service and misrepresentation. But they have become invisible. They are not to be trusted, complete con artists, and I am absolutely baffled by the amount of positive reviews.

Move size: 2 Bedroom Home Service cost: $5100

DO NOT USE! ZERO STARS!! They underestimated the quote and charged me an ADDITIONAL $1400 dollars on the day of my move. The mover that picked up my stuff said the office always does that, as though it was no big deal. They broke multiple pieces of my furniture and lost one of my boxes. The person who unloaded my belongings sexually harassed me and threatened to charge me $300 dollars to unload my belongings because I refused to perform sexual favors for him! I CANNOT BELIEVE THIS COMPANY GETS AWAY WITH THIS!! He STOLE $150 dollars from me and only unloaded my belongings into the lobby of the building when the contract clearly stipulates a door to door move. I filed a complaint with the company and they said was was entitled to $36 in compensation. An absolute joke! This company is fraudulent and needs to be shut down. On top of it all, the company is impossible to get ahold of. They never knew where my items were literally until the day before they arrived and the people who picked up my belongings were a day late with no communication and it pushed my entire move back and costed me hundreds in changed plan fees. Literally the WORST moving experience of my life!

Move size: 1 Bedroom Home Service cost: $4200

This is a scam company. I had to find a mover quickly to move my 90-year old father from Oregon to Utah and unfortunately I selected these guys. They lied from the start and continued to lie through the entire moving process. It took them 13 WEEKS to deliver my fathers' property, with virtually NO contact or communication during that time period, with the exception of me contacting them. They hired a New Jersey trucking company, AMM Trucking, to make the actual move (American Plus is a BROKER, not an actual MOVER: be sure you understand the difference before hiring anyone!), and AMM was just as bad with communication. The move ended up costing me nearly $2500. more than estimated, plus the nearly $2,000. it cost me in attorney fees to pressure these jerks to deliver my dads' property. Under NO circumstances believe anything these people tell you, they are all corrupt and in this game just to screw people over. My fathers' property was finally delivered and it happened to be in good condition, unlike many of the other reviews of this company I've seen, so I consider myself fortunate with that outcome. Save yourself a huge amount of heartache and STAY AWAY from this company at all costs!!

Move size: 2 Bedroom Home Service cost: $6000