American Plus Moving and Storage

First off, even though I am giving one star, let me say that I appreciate all that my customer service agent is trying to do for us - or so it seems like she is.

A Plus Moving and Storage is not a company you want to go through for moving your household items, at least if your move includes that second part in the title. We have given our date and address for delivery almost a month ago now, and with 2 weeks past in a 3-week window to deliver our household there is still no word on when our stuff is getting to us, or even WHERE it is. Luckily, because we gave our date, we have been told by our agent that we are on a delivery and not storage list so no longer paying for it. We'll see about that.

The point I'm trying to make is that because A Plus is a moving broker, it's not them moving your stuff, and from what I've deduced they contract out to the lowest bidder so they can get the most bang for their buck; this screws you, the customer, over in the process with being left to wonder if your items will ever arrive. Seriously, heed these bad reviews. You think it'll work out for you, but it won't (this was us).

If you're from A Plus and reading this, go ahead and respond - I dare you. It seems like the only thing to get your company's act together is for another bad review to go out. With all the others I've seen too little too late, these bad reviews must just be noise now.

I'D LIKE MY STUFF BACK SOON, THANK YOU VERY MUCH.

Move size: 2 Bedroom Home Service cost: $10000

Do you feel that moving is not stressful enough and want to add another layer of headaches? Are you feeling too confident lately? Maybe things are just going a little too good for you, and you want to bring yourself down a notch. Well, this moving company is perfect for you!

Bottom line, save your time. Their own website says (you can look this up yourself, seriously) "whatever price we tell you will not change, come whatever may", but this is far from the case, as in the end we ended up paying a couple grand more than the original quote. And it does not matter how many times sales reps guarantee this for you, or guarantee timelines or anything, because they just fall back on "well the contract, even though it says the exact opposite of what we tell you, says we have XYZ rights." The sales reps are pushy, overbearing, and then absent as soon as they get your deposit.

Seriously, eff this company, I can't believe it's even legal what they do. Check any legitimate review sites, and once you are done sifting through the obvious fake reviews, you will find trove upon trove of horror stories exactly like mine. Save yourself the time, money, and headache, moving is difficult enough without predatory companies trying to take advantage of you.

When our stuff did finally arrive much later than quoted, most of it was damaged in some way. You spend your life buying and taking care of things, but within 1 month, this company just disregards all of that. I mean, how to lose a huge desk??? Things were straight up just missing out of our boxes. Most boxes that had glass were smashed. My vinyl records were ruined. Art supplies ruined.

Oh yeah, did I mention the company they hooked us up with had a "stop order" issued on it in the middle of our move? They either are lazy in their due diligence in who they work with, or they knowingly placed us with a company with equally as terrible reviews as American Plus. I am pretty sure I could throw a dart at the white pages and find a better moving company than the one we got.

Pretty much anyone we spoke with (when we could even get a hold of any body) was rude, unprofessional, or acting like you're the bad guy because all of your worldly possessions are in their hands and you aren't sure if you'll ever receive them. My guess is that they get yelled at every day because their poor service and business model is so terrible, that they've just become jaded.

My only hope is that someone sees this and thinks twice before being exploited, because this is exactly what this company will do. They'll quote you a price, and then when the movers show (probably some schlubby movers they booked off craigslist in a rented truck that will double the price before even loading a single thing, and you're in a tight spot because you have to be out of your apartment or house).

Move size: 2 Bedroom Home Service cost: $6000

DO NOT book with these people. They will rip you off. They provided no service to me yet they kept my $1,738 deposit. The entire amount. They are trying to tell me it's like an airline ticket & is non-refundable even though they provided me with NO SERVICE!!! I originally booked the move on 10/16/21, I attempted to cancel on 12/4/21 & finally they called me back & I was able to cancel on 12/6/21. The move was scheduled for 2/25/21. They underestimated my cubic ft so they could give me a lower quote & I fell for it. PLEASE, PLEASE DO NOT call these people!! It's a SCAM!!! I would not even give it 1 star but they are fast talkers. The cancellation people are extremely rude!!!

Move size: 3 Bedroom Home Service cost: $5500

We had a contract for a move from 2/12-2/13. They were very attentive for the first few days and then went dark the week before the move. Then after I emailed them for a specific driver and date, they responded with a fake p/u time that never happened. Leaving me in the lurch at a very stressful time. I will probably have to pay triple to get my items moved quickly now. They cashed my deposit check immediately on 2/2/22. I have emailed an "officer" of the LLC, GABRIELLA KLYOTSKIN. After checking on their LLC, I found it has been inactive since September 2021, yet they are still doing business??? They are thieves. They hit up people at their most vulnerable and stressful times and hold their belongings hostage. How can they still operate without a license? I am also contacting local Florida agencies for resolution of this issue. DO NOT CONSIDER THEM FOR YOUR BUSINESS!

Move size: Partial Move Service cost: $1800

Used this company for our move . Once they booked us and took the $$$ we have not been able to get in contact with anyone. Was told we would hear from someone 24hrs before the 2 day window estimate but. Finally got Apollo to pick up his phone he said he was going to find out what was going on and call me back. Now the office is closing in 15 mins still waiting. Been calling ALL DAY No answer at the customer service number, emails have not had a response and voicemail messages have not been returned. Tired the entire day until the office closed.

Beware of this company zero communication and terrible service

Move size: 2 Bedroom Home Service cost: $38000

I would not recommend using this company. Once they receive your deposit their customer service goes downhill quickly they do not ever return your call. I gave them a deposit & received only 1 call confirming the date but they couldn't give me the name of the company that would be picking my items up so I could fill out the money order. They told me I would receive another call the next day with that information never received another call. I did however receive an email saying they would be delayed & couldn't pick up my items on the scheduled day. They didn't know when they could get them picked up. I kept calling & everything goes straight to voice mail. You leave a voice mail & no return call. I finally got through so I could cancel & get my deposit refunded. I was told that the accounting department had to take care of that & they would send them an email & that I was to receive an email back from them within an hour I asked for a phone number for the accounting & was told they couldn't give me a phone number everything had to go through email to contact them. No email received. 2 days later no email for my deposit refund. I called every two hours trying to get through everything goes straight to voice mail with no return call. I am still continuing to get my refund but doubt I will ever see it. So they take your deposit & disconnect all customer service communication.

Move size: Studio Service cost: $1302

This is the worst moving company I have ever dealt with. Their sales person will lie to get your booking. They create a sense of urgency and tell you they can give you the best deal . My sales person told me “ your price is guaranteed, (after I gave him an itemized list ) Told me it would be picked up and delivered on specific days.

, they would wrap and cover all large items and everything was included in the price he gave me. They showed up 2 days after the scheduled pick up date, charged my card first for the 2nd payment,broke down my couches and then said that it would be another $3500 and to add insult to injury- btw, the packing tape and packing blankets are extra! AND that it could take up to 21days to get my stuff!! The salesperson confirmed a specific date that I based my airline ticket, work and rental on. Their customer service is anything about servicing the customer and there was not one person that I spoke to including a supervisor, that was helpful or the least bit concerned about the inconsistencies that were sold to me.

If you’re planning a move ... DON’T use this company- they will lie about EVERYTHING!!!!!

Move size: 2 Bedroom Home Service cost: $5000

I AM WARNING YOU, DO NOT USE THIS COMPANY. IT IS A COMPLETE SCAM.

They took my $1400 deposit for a move. Didn't show up and ghosted me. They will have your phone # on record and will ignore you if you call them. I finally got ahold of someone and they said someone from accounting would contact me to work with me on a refund and that did not happen. Please save yourself a major headache and don't waste your money.

Also, the 1 star rating I gave them was because I was forced to do so. They deserve negative stars

Move size: Studio Service cost: $3500

Do NOT use this broker. I did for my move from NC to AZ. First, the movers were 2 days late. Then I was charged more than the estimate. They contracted with Inch Perfect. Inch perfect stored my things at a warehouse in NJ, and apparentlyhas not paid the warehouse rent. However I have paid inch perfect for storage. I have tried to get in contact with my representative at American Plus Moving and Customer Storage, but have only successfully reached him once. The manager is conveniently "out" and has not returned my calls, despite the fact I stated it was urgent. I now have until the end of the week to get my belongings or they will be auctioned. Stay far away from this company, or your things may be held hostage as well

Move size: 3 Bedroom Home Service cost: $999999

Martin keeps calling, telling me the company I hired to do my move won’t show up for the move and if they do, they’ll demand a ton more money. He’s telling me my “job” isn’t on the job board to be done. And he will have to pick up my move as a recovery move.

This is a scare tactic so I will drop my company and go with them. DON’T fall for it! Martin says he’s the manager but then put his manager on the phone to tell me the same BS. More scare tactic BS. If they were a reputable company, they’d work on helping new customers rather than scaring customers of other companies to switch to them!

Just dirty a$$holes.

The only positive ratings they have are from their own people, and friends.

Move size: 2 Bedroom Home Service cost: $5900

Beware - this is not a moving company but a broker.

They arrange our move with AMM Trucking LLC out of New Jersey. They picked up our stuff 3 days late. First available delivery date was June 24, 2021 with a deadline of arrival on July 24, 2021. After much stress and waiting around, we finally received our items on October 28, 2021. We will never use a moving company of any kind ever again. Rent a Uhaul and move your stuff yourself to prevent all the headaches. We went through a long 4 months and spent a good deal of money to replace our things. We could not sleep on the floor for 4 months. I do want to note that when the truck did arrive, the driver/movers were extremely polite and were very professional and help us go through the inventory list to make sure we received all of our items. If AMM Trucking LLC would just have been up front with us and told us they are having staff issues or whatever, we would have understood. Instead they lied to us telling us they would be there and not show up over 7 times over 4 months. To this day, we have no explanation on why the delivery was so late. On a positive note, AMM Trucking LLC did not make us pay the balance of $961 on arrival due to missing their deadline. The ratings are all over the place because it depends on who American Plus Moving and Storage arranges to move your items. Please also note, they are not liable for anything. If you have any issues, you will have to take it up with the actual movers who you did not research to begin with. It is luck of the draw.

Move size: 1 Bedroom Home Service cost: $1500

BEWARE! Our need for a partial load move of some boxes and furniture from Missoula, MT to Snellville, GA led me to contract with American Plus Moving and Storage (a moving broker). The agreement to move our items was dated August 18, 2021. I provided a electronic personal check for $702 to cover the initial deposit on August 18. It all seemed above board regarding the cost and pick-up dates of Sept. 3-4, 2021. The carrier was to notify me at least 24 hours before the pick-up as to when they would arrive. The items had to be pick-up due to the house having been sold and our item must be removed before closing. I contacted via email the company on Sept. 3 since we had not heard within 24 hours of our pick-up as indicated in our contract. I then received an email later that day saying "We do apologize, the initial carrier we had assigned did cancel on us. Our dispatch team is working on the next available truck in your area. We are running late and will keep you updated today." Customer Service for American Plus Moving and Storage failed to contact me that day, but sent the following message: "Yes they didn't call (me) because they (the carrier) cancelled on us and can no longer do the pick up for us, that is why our dispatch team is working on the next available truck". With the clock ticking of having to have the items out of the house, I contacted American Plus to cancel the contract for their non-fulfillment of the contract and looked for an alternative for my load. American Plus then sent the following email: "Your move will be cancelled out and our accounting team will be in contact with you" to resolve the status of my deposit. As of today, Oct. 11, 2021 I have not heard from any American Plus representative. Between Sept. 4 and today, I have attempted to reach them via phone messages, emails, texts to customer service multiple times without any response from them. I have yet to receive a resolution from accounting regarding the return of my deposit. I realize I signed a cancellation policy, but the policy does not account for or address the non-fulfillment of the contract on American Plus's part. THUS, I DO NOT RECOMMEND USING THIS MOVER WHATSOEVER AND GIVE THEM ZERO RATING. THEIR HONESTY AND INTEGRITY FROM THEIR PROMOTIONAL MATERIAL IS A JOKE. RUN!!!

Move size: Partial Move Service cost: $3426

These latest five stars reviews show you just how corrupt this company is. They use the same name twice and move from and to the same areas. Just shows you how dumb these people are.

Whatever company they paid to give them reviews doesn't get the lies straight as AMERICAN MINUS AREN'T ACTUAL MOVERS BUT A MOVING BROKER, THEY SELL YOUR MOVE TO MORE SCAMMERS. The fake reviews talk about them moving their things but are just more lies from these human garbage. They are crook brokers who need to be held accountable for their thievery. ANY MOVING COMPANY/BROKER THAT WANTS A DEPOSIT UP FRONT IS A SCAM. PAID ON DELIVERY ONLY. Learn from my costly lesson.

https://www.floridarealtors.org/news-media/news-articles/2021/08/moving-scams-are-back-s-fla-hotbed-activity

Scammers. They demand a deposit first sign one should not use this broker. All their positive reviews are garbage. This scam company won't return any of our phone calls or emails after setting us up with a thief of a mover that after two months still has not delivered our things and is under criminal investigation by our local DA.

The contracts they have you sign are absolutely worthless. If a mover does show up to move your things they will have a new contract with a much higher price to pay, (good luck on moving day finding another mover).

I've filed a criminal complaint with the Florida Attorney General with this company, for some reason seems most of these scum brokers are based in South Florida. I would avoid all moving brokers based here. Red flag two.

All reviews for this companies are absolute crap outside of the fake five star they put up. Don't just look at Google reviews and their fake website reviews. Learn from my costly mistake and avoid this rip off company.

Here is an article specifically about this absolutely un-American business. https://www.floridarealtors.org/news-media/news-articles/2021/08/moving-scams-are-back-s-fla-hotbed-activity

Move size: 3 Bedroom Home Service cost: $6500

I booked American Plus Moving on July 31, 2021., at 2:22pm.

I canceled by email and phone on August 1, at 1:57pm. This is within the 48 hour window! When I call the company and leave a message, I do not receive a call back. When I call and am able to talk with someone, they hang up on me! I have been trying to reach anyone with this company for 3 months. If they feel I am not due a refund, I would like to know why! I do NOT feel like this is a company anyone should do business with!!

Move size: Partial Move Service cost: $2617

Long story short - they're getting one star because it's not possible to give zero. The company swore up and down they'd take care of my things and assured me that the standard $0.60/lb reimbursement (which seemed a little shady and having gone through this process is absolutely ridiculously low - there's no way the reimbursement could replace your items if anything is damaged). Then they proceeded to deliver with a mere 40-minutes notice, making me leave work abruptly to meet them (and still didn't show up for another two hours) and unload items that looked like they had been drop kicked off the side of the truck. Items clearly labeled 'this side up' were upside down and they even managed to break dumbbells. And finally, they even tried to short-change me on the little reimbursement I was allotted, not accurately calculating the weight of the damaged items listed on my reimbursement form. Steer clear of this company if you're moving.

Move size: 2 Bedroom Home Service cost: $6000

From when we asked for information until we booked the service and all the questions we had afterward, American Plus Moving patiently and promptly answered all our questions via email or phone. The moving day went very smoothly too. We were very organized, and so were they. They didn't mind the long hallway to the elevator at the apartment and all the stairs they had to climb at our destination and were very careful with wrapping and unwrapping all the furniture. They were on time and efficient, and reasonably priced. Thank you for a great job done.

Move size: 2 Bedroom Home Service cost: $3260

STAY AWAY FROM THIS MOVING COMPANY!!!

These people do not answer calls. They don’t tell you that multiple moving companies will move your belongings. They loss and damage everything I owned. Do not use them!!! I cried literally for months because of my loss of valuable things I cannot get back that was pass down from my family. They are rude, they treat your complaints as if it is your personal issue and not theirs. They lie about protection coverage. PLEASE TAKE MY WORDS SERIOUSLY DO NOT USE THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $3500