American Plus Moving and Storage

My quote was significant underquoted despite assurances from the salesman that he was including extra cubic feet to take care of me and avoid this. I ended up being charged almost double what I was quoted. They repeated pushed my pick up date back. I have called repeatedly and was informed that I would received call or email back and this has never happened. My items were picked up on June 13th with deliver between June 18th and June 23rd. It is now July 7th and I have been told that they still don't know when my items will be delivered. Again, I have called several times and never receive a straight answer.

Move size: 1 Bedroom Home Service cost: $3800

They contracted out to another company my move. I ended up paying 2000$ more than was discussed on our first conversation. My request for the day I wanted my stuff wasn’t given to the other company and I had to sleep on an air mattress for a week. Every time I would call for an ETA they would say they would call me back or email me and they never did. Additionally they didn’t provide the building information to the sub contracted company and they charged me 600$ more because their truck could not get into my building. I have moved cross country before and honestly this was THE WORST experience. Do not use them!

Move size: 2 Bedroom Home Service cost: $4100

I AM WARNING YOU, DO NOT USE THIS COMPANY. IT IS A COMPLETE SCAM.

They took my $1400 deposit for a move. Didn't show up and ghosted me. They will have your phone # on record and will ignore you if you call them. I finally got ahold of someone and they said someone from accounting would contact me to work with me on a refund and that did not happen. Please save yourself a major headache and don't waste your money.

Also, the 1 star rating I gave them was because I was forced to do so. They deserve negative stars

Move size: Studio Service cost: $3500

Do NOT use this broker. I did for my move from NC to AZ. First, the movers were 2 days late. Then I was charged more than the estimate. They contracted with Inch Perfect. Inch perfect stored my things at a warehouse in NJ, and apparentlyhas not paid the warehouse rent. However I have paid inch perfect for storage. I have tried to get in contact with my representative at American Plus Moving and Customer Storage, but have only successfully reached him once. The manager is conveniently "out" and has not returned my calls, despite the fact I stated it was urgent. I now have until the end of the week to get my belongings or they will be auctioned. Stay far away from this company, or your things may be held hostage as well

Move size: 3 Bedroom Home Service cost: $999999

My partner is a quadriplegic. I am moving all myself. I was quoted 2500$ and then the sales rep died so they cannot go back to tell me what I was originally told... They charged $500 and then refunded it because inventory lied to me. Then, day of moving, it was $4100+. The entire time sales vs. inventory on who was trying to actually "make the money" from me. Then, the actual movers (Not American Plus - they outsource) said my check bounced and its $35 and need pmt or ill be charged $100 then $25 everyday that it's late; YET my bank said my check was never ran. Everything about this company is shady. Even Todd,director of sales who directly texted me but then never returned my call... or how I left voicemails with customer service. Todd even admitted that since Apollo died, he couldn't see what went wrong... AND the shady part is, I can't see the original quota now. As they make new quotes, your file is updated and does not represent what you originally signed! It's SOOO scammy and shady. Shame on you! I've turned into BBB, and will continue to spread my experience. On top of that, we have an attorney who is looking to work my case pro bono out of help for John's injury and our lack of resources. I feel like I told Apollo that and told him WHY I needed genuine help and not to be sold like a sales person. They absolutely lied, and it seems every department is against the other!

Move size: 1 Bedroom Home Service cost: $4200

After loading my items onto the truck, I was told it took up 431 additional cubic feet (710 total) on the truck. Over the phone the American Plus rep (Phillip) told me if the list of items to be loaded that I provided was correct, the binding estimate fee would lock in my total cost as long as that initial list was correct. At this point the movers had closed locked up the truck and were sitting in the idling vehicle as one crew member demanded payment of half the new balance ($1,900). American Plus customer service and sales personnel didn't answer or respond to my phone calls, voicemails, or emails for 2 weeks. When I finally got someone on the phone (Kat) she confirmed the pricing shouldn't go up if the inventory list matched their list from the original agreement, she said she would request the inventory list from the movers and hurried me off the phone. I spoke with Maria about a week later checking on the status of their request again, and offered to send the copy I had. Maria reviewed the paperwork and confirmed that the inventory did not increase in number, but stated "it is still possible that your items used more space on the truck." She said it might help if I could give her more details about then asked for more details of how much space my items took up on the truck. I responded to her email stating my items and the items already on the truck from another customer took up less than a quarter of the truck. She never responded. Meanwhile, I've had a complaint on the BBB website since the morning after my items were loaded. The company's responses on the BBB claim the binding estimate fee only applies to my rate per cubic foot. My items finally arrived in my new city and when they delivered the items they demanded payment in cash of $1,900 and threw in a threat of additional $1,500 charges. After everything was unloaded I measured and documented the actual space they take up. Rounding up by a fair margin, my items took up roughly 289 cubic feet of space. I emailed the photos and measurements to Maria in customer service, who responded saying items don't always take up all the space in an area and we have to account for the way they were loaded onto the truck, basically stating she thought a charge for 710 cubic feet reasonable. Just so we're clear, for my items (289 cubic feet) to take up 710 cubic feet of space on the truck, the movers would have to load my items onto the truck only to half the height or less.That leaves 421 cubic feet of EMPTY SPACE. I responded to the BBB complaint with the new evidence that there was only about 10 additional cubic feet. They have yet to reply.

Move size: 1 Bedroom Home Service cost: $5000

My experience with this farce of a company has been nothing short of horrific. They were supposed to arrive to pack for my cross country move on Sept. 16, as I was flying to my new residence the next day. They never showed, and when I contacted them they casually informed me that they rescheduled the move to Saturday the 18th. This caused me to have to purchase new plane tickets and hotel stays. I was connected to, quite possibly, the rudest person I have ever met, who proceeded to harass me until I cried and hung up.

I was told by Joe Gali, repeatedly, that the move would take approximately 5 days. He even broke it down by telling me the drivers drive 400 miles a day, and my move was 2,200 miles. Today is the 5th day. I called the movers for an update and they told me they might be here by Monday the 27th. So now I have to pay for MORE hotel nights. If I factor in the plane tickets and additional hotel costs, I have paid over $2000 extra due to their lies and incompetence. At this point, they will not answer the phone. I wanted to discuss any possible compensation for their horrible service and misrepresentation. But they have become invisible. They are not to be trusted, complete con artists, and I am absolutely baffled by the amount of positive reviews.

Move size: 2 Bedroom Home Service cost: $5100

DO NOT USE! ZERO STARS!! They underestimated the quote and charged me an ADDITIONAL $1400 dollars on the day of my move. The mover that picked up my stuff said the office always does that, as though it was no big deal. They broke multiple pieces of my furniture and lost one of my boxes. The person who unloaded my belongings sexually harassed me and threatened to charge me $300 dollars to unload my belongings because I refused to perform sexual favors for him! I CANNOT BELIEVE THIS COMPANY GETS AWAY WITH THIS!! He STOLE $150 dollars from me and only unloaded my belongings into the lobby of the building when the contract clearly stipulates a door to door move. I filed a complaint with the company and they said was was entitled to $36 in compensation. An absolute joke! This company is fraudulent and needs to be shut down. On top of it all, the company is impossible to get ahold of. They never knew where my items were literally until the day before they arrived and the people who picked up my belongings were a day late with no communication and it pushed my entire move back and costed me hundreds in changed plan fees. Literally the WORST moving experience of my life!

Move size: 1 Bedroom Home Service cost: $4200

This is a scam company. I had to find a mover quickly to move my 90-year old father from Oregon to Utah and unfortunately I selected these guys. They lied from the start and continued to lie through the entire moving process. It took them 13 WEEKS to deliver my fathers' property, with virtually NO contact or communication during that time period, with the exception of me contacting them. They hired a New Jersey trucking company, AMM Trucking, to make the actual move (American Plus is a BROKER, not an actual MOVER: be sure you understand the difference before hiring anyone!), and AMM was just as bad with communication. The move ended up costing me nearly $2500. more than estimated, plus the nearly $2,000. it cost me in attorney fees to pressure these jerks to deliver my dads' property. Under NO circumstances believe anything these people tell you, they are all corrupt and in this game just to screw people over. My fathers' property was finally delivered and it happened to be in good condition, unlike many of the other reviews of this company I've seen, so I consider myself fortunate with that outcome. Save yourself a huge amount of heartache and STAY AWAY from this company at all costs!!

Move size: 2 Bedroom Home Service cost: $6000

Martin keeps calling, telling me the company I hired to do my move won’t show up for the move and if they do, they’ll demand a ton more money. He’s telling me my “job” isn’t on the job board to be done. And he will have to pick up my move as a recovery move.

This is a scare tactic so I will drop my company and go with them. DON’T fall for it! Martin says he’s the manager but then put his manager on the phone to tell me the same BS. More scare tactic BS. If they were a reputable company, they’d work on helping new customers rather than scaring customers of other companies to switch to them!

Just dirty a$$holes.

The only positive ratings they have are from their own people, and friends.

Move size: 2 Bedroom Home Service cost: $5900

Beware - this is not a moving company but a broker.

They arrange our move with AMM Trucking LLC out of New Jersey. They picked up our stuff 3 days late. First available delivery date was June 24, 2021 with a deadline of arrival on July 24, 2021. After much stress and waiting around, we finally received our items on October 28, 2021. We will never use a moving company of any kind ever again. Rent a Uhaul and move your stuff yourself to prevent all the headaches. We went through a long 4 months and spent a good deal of money to replace our things. We could not sleep on the floor for 4 months. I do want to note that when the truck did arrive, the driver/movers were extremely polite and were very professional and help us go through the inventory list to make sure we received all of our items. If AMM Trucking LLC would just have been up front with us and told us they are having staff issues or whatever, we would have understood. Instead they lied to us telling us they would be there and not show up over 7 times over 4 months. To this day, we have no explanation on why the delivery was so late. On a positive note, AMM Trucking LLC did not make us pay the balance of $961 on arrival due to missing their deadline. The ratings are all over the place because it depends on who American Plus Moving and Storage arranges to move your items. Please also note, they are not liable for anything. If you have any issues, you will have to take it up with the actual movers who you did not research to begin with. It is luck of the draw.

Move size: 1 Bedroom Home Service cost: $1500

BEWARE! Our need for a partial load move of some boxes and furniture from Missoula, MT to Snellville, GA led me to contract with American Plus Moving and Storage (a moving broker). The agreement to move our items was dated August 18, 2021. I provided a electronic personal check for $702 to cover the initial deposit on August 18. It all seemed above board regarding the cost and pick-up dates of Sept. 3-4, 2021. The carrier was to notify me at least 24 hours before the pick-up as to when they would arrive. The items had to be pick-up due to the house having been sold and our item must be removed before closing. I contacted via email the company on Sept. 3 since we had not heard within 24 hours of our pick-up as indicated in our contract. I then received an email later that day saying "We do apologize, the initial carrier we had assigned did cancel on us. Our dispatch team is working on the next available truck in your area. We are running late and will keep you updated today." Customer Service for American Plus Moving and Storage failed to contact me that day, but sent the following message: "Yes they didn't call (me) because they (the carrier) cancelled on us and can no longer do the pick up for us, that is why our dispatch team is working on the next available truck". With the clock ticking of having to have the items out of the house, I contacted American Plus to cancel the contract for their non-fulfillment of the contract and looked for an alternative for my load. American Plus then sent the following email: "Your move will be cancelled out and our accounting team will be in contact with you" to resolve the status of my deposit. As of today, Oct. 11, 2021 I have not heard from any American Plus representative. Between Sept. 4 and today, I have attempted to reach them via phone messages, emails, texts to customer service multiple times without any response from them. I have yet to receive a resolution from accounting regarding the return of my deposit. I realize I signed a cancellation policy, but the policy does not account for or address the non-fulfillment of the contract on American Plus's part. THUS, I DO NOT RECOMMEND USING THIS MOVER WHATSOEVER AND GIVE THEM ZERO RATING. THEIR HONESTY AND INTEGRITY FROM THEIR PROMOTIONAL MATERIAL IS A JOKE. RUN!!!

Move size: Partial Move Service cost: $3426

These latest five stars reviews show you just how corrupt this company is. They use the same name twice and move from and to the same areas. Just shows you how dumb these people are.

Whatever company they paid to give them reviews doesn't get the lies straight as AMERICAN MINUS AREN'T ACTUAL MOVERS BUT A MOVING BROKER, THEY SELL YOUR MOVE TO MORE SCAMMERS. The fake reviews talk about them moving their things but are just more lies from these human garbage. They are crook brokers who need to be held accountable for their thievery. ANY MOVING COMPANY/BROKER THAT WANTS A DEPOSIT UP FRONT IS A SCAM. PAID ON DELIVERY ONLY. Learn from my costly lesson.

https://www.floridarealtors.org/news-media/news-articles/2021/08/moving-scams-are-back-s-fla-hotbed-activity

Scammers. They demand a deposit first sign one should not use this broker. All their positive reviews are garbage. This scam company won't return any of our phone calls or emails after setting us up with a thief of a mover that after two months still has not delivered our things and is under criminal investigation by our local DA.

The contracts they have you sign are absolutely worthless. If a mover does show up to move your things they will have a new contract with a much higher price to pay, (good luck on moving day finding another mover).

I've filed a criminal complaint with the Florida Attorney General with this company, for some reason seems most of these scum brokers are based in South Florida. I would avoid all moving brokers based here. Red flag two.

All reviews for this companies are absolute crap outside of the fake five star they put up. Don't just look at Google reviews and their fake website reviews. Learn from my costly mistake and avoid this rip off company.

Here is an article specifically about this absolutely un-American business. https://www.floridarealtors.org/news-media/news-articles/2021/08/moving-scams-are-back-s-fla-hotbed-activity

Move size: 3 Bedroom Home Service cost: $6500

First off, even though I am giving one star, let me say that I appreciate all that my customer service agent is trying to do for us - or so it seems like she is.

A Plus Moving and Storage is not a company you want to go through for moving your household items, at least if your move includes that second part in the title. We have given our date and address for delivery almost a month ago now, and with 2 weeks past in a 3-week window to deliver our household there is still no word on when our stuff is getting to us, or even WHERE it is. Luckily, because we gave our date, we have been told by our agent that we are on a delivery and not storage list so no longer paying for it. We'll see about that.

The point I'm trying to make is that because A Plus is a moving broker, it's not them moving your stuff, and from what I've deduced they contract out to the lowest bidder so they can get the most bang for their buck; this screws you, the customer, over in the process with being left to wonder if your items will ever arrive. Seriously, heed these bad reviews. You think it'll work out for you, but it won't (this was us).

If you're from A Plus and reading this, go ahead and respond - I dare you. It seems like the only thing to get your company's act together is for another bad review to go out. With all the others I've seen too little too late, these bad reviews must just be noise now.

I'D LIKE MY STUFF BACK SOON, THANK YOU VERY MUCH.

Move size: 2 Bedroom Home Service cost: $10000

Do you feel that moving is not stressful enough and want to add another layer of headaches? Are you feeling too confident lately? Maybe things are just going a little too good for you, and you want to bring yourself down a notch. Well, this moving company is perfect for you!

Bottom line, save your time. Their own website says (you can look this up yourself, seriously) "whatever price we tell you will not change, come whatever may", but this is far from the case, as in the end we ended up paying a couple grand more than the original quote. And it does not matter how many times sales reps guarantee this for you, or guarantee timelines or anything, because they just fall back on "well the contract, even though it says the exact opposite of what we tell you, says we have XYZ rights." The sales reps are pushy, overbearing, and then absent as soon as they get your deposit.

Seriously, eff this company, I can't believe it's even legal what they do. Check any legitimate review sites, and once you are done sifting through the obvious fake reviews, you will find trove upon trove of horror stories exactly like mine. Save yourself the time, money, and headache, moving is difficult enough without predatory companies trying to take advantage of you.

When our stuff did finally arrive much later than quoted, most of it was damaged in some way. You spend your life buying and taking care of things, but within 1 month, this company just disregards all of that. I mean, how to lose a huge desk??? Things were straight up just missing out of our boxes. Most boxes that had glass were smashed. My vinyl records were ruined. Art supplies ruined.

Oh yeah, did I mention the company they hooked us up with had a "stop order" issued on it in the middle of our move? They either are lazy in their due diligence in who they work with, or they knowingly placed us with a company with equally as terrible reviews as American Plus. I am pretty sure I could throw a dart at the white pages and find a better moving company than the one we got.

Pretty much anyone we spoke with (when we could even get a hold of any body) was rude, unprofessional, or acting like you're the bad guy because all of your worldly possessions are in their hands and you aren't sure if you'll ever receive them. My guess is that they get yelled at every day because their poor service and business model is so terrible, that they've just become jaded.

My only hope is that someone sees this and thinks twice before being exploited, because this is exactly what this company will do. They'll quote you a price, and then when the movers show (probably some schlubby movers they booked off craigslist in a rented truck that will double the price before even loading a single thing, and you're in a tight spot because you have to be out of your apartment or house).

Move size: 2 Bedroom Home Service cost: $6000

DO NOT book with these people. They will rip you off. They provided no service to me yet they kept my $1,738 deposit. The entire amount. They are trying to tell me it's like an airline ticket & is non-refundable even though they provided me with NO SERVICE!!! I originally booked the move on 10/16/21, I attempted to cancel on 12/4/21 & finally they called me back & I was able to cancel on 12/6/21. The move was scheduled for 2/25/21. They underestimated my cubic ft so they could give me a lower quote & I fell for it. PLEASE, PLEASE DO NOT call these people!! It's a SCAM!!! I would not even give it 1 star but they are fast talkers. The cancellation people are extremely rude!!!

Move size: 3 Bedroom Home Service cost: $5500

I booked American Plus Moving on July 31, 2021., at 2:22pm.

I canceled by email and phone on August 1, at 1:57pm. This is within the 48 hour window! When I call the company and leave a message, I do not receive a call back. When I call and am able to talk with someone, they hang up on me! I have been trying to reach anyone with this company for 3 months. If they feel I am not due a refund, I would like to know why! I do NOT feel like this is a company anyone should do business with!!

Move size: Partial Move Service cost: $2617

Long story short - they're getting one star because it's not possible to give zero. The company swore up and down they'd take care of my things and assured me that the standard $0.60/lb reimbursement (which seemed a little shady and having gone through this process is absolutely ridiculously low - there's no way the reimbursement could replace your items if anything is damaged). Then they proceeded to deliver with a mere 40-minutes notice, making me leave work abruptly to meet them (and still didn't show up for another two hours) and unload items that looked like they had been drop kicked off the side of the truck. Items clearly labeled 'this side up' were upside down and they even managed to break dumbbells. And finally, they even tried to short-change me on the little reimbursement I was allotted, not accurately calculating the weight of the damaged items listed on my reimbursement form. Steer clear of this company if you're moving.

Move size: 2 Bedroom Home Service cost: $6000

From when we asked for information until we booked the service and all the questions we had afterward, American Plus Moving patiently and promptly answered all our questions via email or phone. The moving day went very smoothly too. We were very organized, and so were they. They didn't mind the long hallway to the elevator at the apartment and all the stairs they had to climb at our destination and were very careful with wrapping and unwrapping all the furniture. They were on time and efficient, and reasonably priced. Thank you for a great job done.

Move size: 2 Bedroom Home Service cost: $3260

We had a contract for a move from 2/12-2/13. They were very attentive for the first few days and then went dark the week before the move. Then after I emailed them for a specific driver and date, they responded with a fake p/u time that never happened. Leaving me in the lurch at a very stressful time. I will probably have to pay triple to get my items moved quickly now. They cashed my deposit check immediately on 2/2/22. I have emailed an "officer" of the LLC, GABRIELLA KLYOTSKIN. After checking on their LLC, I found it has been inactive since September 2021, yet they are still doing business??? They are thieves. They hit up people at their most vulnerable and stressful times and hold their belongings hostage. How can they still operate without a license? I am also contacting local Florida agencies for resolution of this issue. DO NOT CONSIDER THEM FOR YOUR BUSINESS!

Move size: Partial Move Service cost: $1800

STAY AWAY FROM THIS MOVING COMPANY!!!

These people do not answer calls. They don’t tell you that multiple moving companies will move your belongings. They loss and damage everything I owned. Do not use them!!! I cried literally for months because of my loss of valuable things I cannot get back that was pass down from my family. They are rude, they treat your complaints as if it is your personal issue and not theirs. They lie about protection coverage. PLEASE TAKE MY WORDS SERIOUSLY DO NOT USE THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $3500