Premier Global Van Lines LLC

This is literally a scam company that seeks to raise prices once they take possession of your valuables and/or steal upfront deposits. The upfront wiring of funds rather than credit card should be a dead giveaway, but unfortunately so many similar scams exist you might be tricked into thinking this is normal. I repeat, this is 100% a SCAM. They arrived 4 days late, several days after the backup “emergency date” and used a third party mover that did not have proper instructions, address or packaging (despite “Premier” claiming to not be a broker). They then told us the move would be DOUBLE the price (~$12k) last minute despite already walking through a detailed list of items previously and quoting ~$6k. They increased the price without providing an updated contract in writing, which of course is absurd and illegal, and then refused to return our deposit despite breaching our prior contract (i.e. the contract we had agreed to at half the price, move date 4 days prior). The representatives then tried to convince us to give them our valuables and negotiate the price later. See attachment for relevant predatory conduct from representative Casey Dyer. We will be filing official complaints with the DOT, attorney general, etc. to prompt audits and more. Spread the word- this is a scam company.

Move size: 2 Bedroom Home Service cost: $12000

Premier Global Van Lines is not a legitimate moving company. They are crooks and liars. We paid $2,500 towards a deposit after being told we would receive “white glove service” by their own movers because they were not a broker and only used their own vans and direct employees. They didn’t show up on the day of the move or the back up date. 4 days after the move was scheduled, two guys showed up from a completely different company and said they had no packing materials and weren’t aware they were supposed to be handling the packing for us. They quoted us double the price and said they wouldn’t provide a new contract in writing with the new price either.

We followed up with Premier and they said to go ahead and let these people pack our items (knowing fully well that they didn’t have the safety packing material to protect our valuables) and that they’d figure it out with us later.

We refused to let them take our items without a new contract and now they’ve declined to return our $2,500 deposit. We’ve followed up and asked to be contacted by management and they are non responsive now.

Do NOT hire this company.

We worked with Casey, Zena, Leigh, and Anna. All lied about the services that would be provided. Do not trust anything they say.

We are engaging a legal team to pursue the deposit refund.

Move size: 2 Bedroom Home Service cost: $11000

I was initially contacted by a company called Moving and Storage Squad, which gave a great sales pitch and a reasonable binding estimate for my Boston to DC move ($4800). The deposit charges showed up as two separate charges, one that said Moving and Storage Squad, and the other that said Premier.

I heard nothing from either company until 3 days before my move to review my inventory. At that stage, the estimate DOUBLED to $8800, supposedly because my 65 boxes of medium and large size were so much more volume than the 100 medium boxes in the initial estimate. Then the paperwork for the revised estimate looked identical to the original contract except that the company name was changed everywhere (even in the email of the sales person).

At that stage my hands were tied because my house was closing 2 days after my pickup date and my stuff needed to be out. When I signed the original contract, the scam sales guy had convinced me they do the whole move door-to-door, no sub-contracting. What a LIE! The day of the move (which by the way got pushed back from the original date to my backup date at 9pm the night before I thought the truck was coming), a rental truck showed up with workers from some moving company in New Jersey who charged $11,000 (would have been $12000 but the driver took off $1000 for tipping his guys $800). Tons of my stuff was broken and I'm out $11k.

Have filed DOT and BBB complaints against all 3 companies that I dealt with. If anyone has successfully gotten money back or pursued legal action against this company, please contact me.

Move size: 2 Bedroom Home Service cost: $11000

If I could give a negative star I would. This company destroyed and stole many of my things (lost over $12K in property). Not to mention quoting me $4500 and charging me over $11K. (bait and switch). When not receiving my things for over 6 weeks, I drove 3-hours to the company address on the website, which was the owner's house, to find a little old lady who didn't speak English. She gave my card to the owner, who did call me back, but I am still out over $23K. Worst experience of my life. I've moved many times with the military and have never been through so much hell! AVOID this company at ALL Costs! Have reported to the Attny General. I'm writing this review in hopes that no one has to go through what I did.

Move size: 2 Bedroom Home Service cost: $11441

I have been living in Jeanette, Pa for about three months now and I hired Premier Global Van Lines to help me get the rest of my stuff from Colorado. I only took my necessities because my mother had gotten sick. My parents are getting older and I’ve been staying with them to help with their needs while trying to close on a house here. My representative Julian knew that and helped me plan this move without having to be in Colorado for the pick up! A friend of mine was there and helped over see everything and the movers worked so hard for us. This company has fair prices and go above and beyond  to help make the move less stressful.

Move size: 4 Bedroom Home Service cost: $4101

I have no complaints about this company, but plenty of complaints on having to move! I was so stressed but, I will say choosing Premier Global Van Lines LLC helped me in so many ways. My wife and I are going through a divorce. All of my family is back in Arizona so I decided it would be best for me to move back there. It was a lot to handle and figure out in a short period of time. Louis helped me go through everything I had to pack and even sent out boxes too. When the movers got here they were super patient because I ended up having more stuff (shocker) and aside from my ex wife being in the way and complaining about everything the pick up went great!! The movers made sure they weren't going to arrive to Arizona before I did. Premier made this a lot easier on than I expected. Great company!

Move size: 2 Bedroom Home Service cost: $3922

DO NOT, I repeat, DO NOT use this company!!! The "salesperson", was very nice and chatty when we signed up for the moving service from AZ to MN. They were supposed to arrive on Thursday, August 5th, but we got a call on Tuesday, August 3rd indicating they needed to use our backup date of Friday, August 6th 4-6pm. Since we were closing at noon on that Friday, I asked if they could see if there was any way to change the time. The woman calling said she would check and call me back. I heard nothing back. So Friday morning I called the "salesperson" on his cell phone because he said when we gave them our deposit "if you have any issues call me directly on my cell phone!!" I wanted to find out when the truck would be coming. He was on his way in to work and said he would call me back...that was 7:30am. Heard nothing...called again, but he blocked my number. Texted...no response!! Email...no response. Then at 3:24 pm Thursday afternoon, the salesperson texted (not called) to say "You have to reschedule. I apologize. We will process your refund." Later in the day, when I told him what a bind we were in with this cancellation, he said he would contact dispatch right away (3:35 pm) and see what they can do. Again, never heard back. We ended up renting a UHaul!! Then when we were driving back on Sunday, August 8, we got a call saying they wanted to schedule our pickup!!! I was livid!! Told that person the story and she said as soon as she gets back to the office on Monday morning, she would issue the refund.

Now it is August 31 and no refund has been seen. I emailed the salesperson about the refund he said he was going to process...no response, of course, and just called their customer service and they advised me that they no longer use that merchant for payments so I had to contact my credit card company!!

What a terrible experience!! Again, DO NOT use them and if you do decide to take the chance, have a back up plan!!

Move size: Partial Move Service cost: $954

If I could give this janky company 0 stars, I would! I am so angry at the level of service, or should I say non-service as they literally did absolutely nothing. They didn't lift not one box, as a matter of fact the driver said that"I should not tell you this but this is the actual amount that you are going to be paying..." In short, the amount discussed with the company as per the contract that I accepted went from $2400 to $6100 dollars. The agreed amount was $2400 with the company, yet the driver truthfully told me what the final charges would be although the company and contract I agreed to didn't mention these other charges. This is how they try to get you. They give a specific agreed price, in which they specify that they only take cash, money order, and bank checks which I purchased for the agreed amount out to make payable to them. Meanwhile you are thinking that is the final price as they make is seem so and do not discuss anything else, you take the service and then you are forced to pay because you have already gone down to the wire because it's moving day. This is when they hit you with the extra fees! They don't give you time or room to make alternate arrangements because at this point, you are unaware of their unscrupulous business tactics! They pigeon hole you into using there services, aren't upfront, are friendly when they are trying to get your business, and then will lie about prices after. After speaking to the representative while the driver was in my presence, the rep Ms. A was rude and completely disrespectful. I chose to speak with this rep to cancel the service, as the new price was sprung upon me and was not the agreed price as per the agreed contract. The rep told me that even if I cancelled the service and even though no services would be rendered there would be no refunds due to the fact that I was "taking money from the driver" because I was not using the services.the CRAZY thing is that the driver showed up late. Three hours late to be exact, three hours after their designated time. I am so disgusted by this company and their practices. I would NEVER recommend their services to anyone, and plan to report them to consumer affairs.

Move size: 1 Bedroom Home Service cost: $2400

1st, final price 3x more than quote. Broke many items. Lied to by rep...do not use! I was told my items would be only load on truck, when in fact my items were picked up by one place, driven by another and then moved into another truck with 2 other loads for delivery. Initial quote was $6k, final cost was $12k. Mattresses bent in half, fragile items marked fragile all over box, broken. Large items destroyed, desk had 2 holes punched in it, mannequins heads broken off, lamps broken. And cs rep said she'd be with us "all the way", lies. She would not help at all during transport. Became very rude. I am filing a claim AND hiring a lawyer.

Move size: 2 Bedroom Home Service cost: $12000

This company is the biggest SCAM ever! They took my stuff and failed to deliver it!

On August 17th I contacted Premier Global Van Lines LLC for a quote and spoke to Richard. He did not hesitate to contact me multiple times asking for a deposit saying it’s refundable. I hesitated as I wasn’t sure. After deciding I ended up paying the deposit. Once the payment was made Richard did not contact me anymore. I did text him about asking how much packing is and he contacted me the Friday before the move and that was it.

Berta the mover did contact me on Friday asking if I could get the loading dock reserved for Monday morning. After checking with my apartment complex I confirmed that was fine and all he said was okay. The movers arrived 7 AM without calling or texting saying they were on their way. Berta and another man arrived who took away my boxes and wrapped up my TV, floor lamp, coffee table, mattress, bed frame, and couch. I was up charged saying it was mroe square footage then quoted and they had to use boxes. I told Richard this before hand about by inventory and he told me everything was included in the price which was a lie. I was told delivery by September 1st by Richard since pick up was Monday August 30th and they drive 500 miles a day. Then Berta the mover told me Friday September 3rd to Monday September 6th since it takes about 5-7 days usually. Okay, I can deal with that. After my stuff is picked up I have zero contact with anyone from the company.

Richard doesn’t answer anymore. Matthew answers and transfers the call to a women in the back office who is very rude. She told me today (Friday September 3rd) that it can take up to 30 days!

I have been lied to from day one by Richard. I was also up charged from my original quote by him and Berta charged me extra by square footage.

This company has poor customer service and they do not care about their customers. I am now currently spending more money getting an air bnb since I don’t have any furniture at my new apartment. I would never use this company again. All the good reviews are fake! Be aware.

Move size: Studio Service cost: $3000

They were fantastic! They were exceptionally efficient, amazingly careful, and some of the friendliest people I've had the pleasure to meet in a long time. Tony, Melvin and Ryan were the 3 experts that moved our household to GA, and did it in far less time than I had anticipated. They paid careful attention to the details of what I wanted moved, and to where in the new house, even dismantling & putting back together some heavy, over sized items to move them carefully downstairs, accommodating my decorating choices.

Move size: 3 Bedroom Home Service cost: $7086

Sorry I have to give them even one star. They are a total scam!! I had a contract with this company to pick up my stuff on Saturday the 25th. I checked multiple times to make sure of the date. I have a friend that was going to let them into my storage units as I'm out of the state, so the date had to be confirmed. Then on Wednesday night the "driver" calls and tells me that he'd be there on Thursday to pick up. I said no, Saturday, the day on my contract. He said he isn't working on Saturday and I would have to just deal with it. I call the company and they're closed for the night. The next morning I call and get a gal I'd never talked to before and she tells me as well that the contract doesn't mean anything and that they could pick up on Sunday. That's 2 employees telling me my contract means nothing to this company. So, I contact another company that says they CAN pick up on the correct date. I then contact Premier Global Vans to cancel my contract and get my deposit back. And at this point (afternoon) they say that now they can pick up on my contracted date and that they won't give me my deposit back. IT IS A SCAM. The supervisor says they are a large national company, and that my deposit doesn't matter to them. Well, my deposit matters to me! They have two of their employees to tell me that my contract is worthless, and I'm supposed to accept that what this rude supervisor is now saying is true?? He talked over me the entire time. He didn't care what I had to say as long as he got to talk. Worst experience EVER!!

Move size: 1 Bedroom Home Service cost: $1535

They arrived on schedule and responded quickly because on the day of the transfer my freight elevator did not work. They work very efficiently, and they are not careless. They helped me to have my boxes. They charge extra for wardrobe boxes and boxes for mirrors and paintings (but all moving companies do that). They moved all of my furniture right where I wanted it to be in the new place. These guys were just making it easy to get through. I'll recommend it to family and friends.

Move size: 1 Bedroom Home Service cost: $1358

Do not trust any of these 5 star reviews. This company was a nightmare to work with. We cancelled the services because of the honest reviews on google 2 months before we were moving (aka well out of the 72 hour contractual cancellation window) and they 1. Haven’t refunded us the deposit (which they tried to make us pay over Venmo) and 2. Will not answer our calls or emails. Sketch AF company, save your time and money and just invest in a pod or something that’s actually reliable and legitimate.

Move size: 2 Bedroom Home Service cost: $4000

This company is a joke! I had my itemized list and quoted one amount and then 2 days before the move the price was doubled and I was told I’d lose my $5000+ deposit if I cancelled. I was also told there would be plenty of room on the truck in case the square footage was more than anticipated with 4-6 guys blanketing my items and wrapping them for protection. Instead there were 2 guys, they wrapped items with Saran Wrap, ALL of my furniture was damaged (I’m still unboxing so the rest is to be determined), AND they left many items behind because the wrong size truck was sent! This move was and still is a nightmare. I’ve moved several times and have never dealt with such incompetence and disrespect. Once they got their deposit they did not care one bit about my items being left behind by the movers nor my damaged items. I’ve had to turn them in to the BBB because they will not call me back to address the issues at hand. I’ve been respectful and professional but have not received the same in return basically being told it’s my problem that my items are still left across the country. So now I’ve had to have those items packaged to ship to me as the movers won’t finish the job I paid them to do and I’m not talking small, replaceable items. I was also told that certain items would not be stacked upon such as my leather sofa and grill in which both items had multiple things stacked on top of them. My dining room table passed down to me is destroyed. Literally the base that they removed from the top is in pieces. I could go on but I’ll leave it at that. I’ve talked to 4 people at the company now and not one has a resolution for me and they say they’ll call me back but do not. Horrible experience hand down.

Move size: 3 Bedroom Home Service cost: $12000

This company is a big scammer. Most of the five star reviews should be fake based on my experience. I DO NOT RECOMMEND this moving company.

First, Monika Deihl from sales called me and gave an estimate of 2481.34 and I paid 50% up front and asked me to pay the rest on the destination. The movers canceled the pickup date twice, due to this I have to change my entiere schedule and flight tickets which cost me $3000.00. When the mover finally showed up, there was only one one person with his girlfriend in the truck, he kept insisting on me for help moving stuff into the truck. He broke many items and boxes as he was not able to move them alone. He also abused me and family members during this process. When I asked him to stop that nonsense and unload everything, he didn't listen and just drove the truck with my stuff ,without my signature on papers. I called Monika and customer service several times and nobody answered, after a while someone called and said I need to pay $8000 to get my stuff delivered. I called Monika again and she said she has nothing to do with the delivery. It's altogether a different company called American Home Relocation. I also called American Home Relocation not premier to check why they are charging 3 times more, they said it took more cubic feed than initial estimate. Finally I end up paying 3 times the initial estimated money to get my stuff to my new place.

Once the truck arrived at the new place I took all the pictures and videos, it clearly shows the cubic foot matching the initial estimate, both the companies scammed me to get more money. Delivery driver was nice and mentioned that my stuff was on the floor broken at the warehouse when he picked it up, he also gave a written summary of all the broken stuff. When I called Monica several times about the damages and cubic feet scam, she asked me to create a claim and contacted Alyx Poitier. Alyx Poitier asked me to create a claim at WWW.CSIPROS.ORG. I have created a claim at WWW.CSIPROS.ORG and they rejected saying they don't take claims for Premium Global Vanline, Alyx asked me to create a claim for American Home Relocation, I did so , again they rejected claim registration saying the same reason. After that I tried to contact both Premium Global Vanline and the claim company. None of them are lifting phone calls or answering emails. Now I am working with an attorney to sue a company.

Moving is too expensive to settle for such poor customer service and scammers. Go somewhere else. If the movers are great then you won’t have to deal with this headache…if for some reason you fall in this trap GOOD LUCK and god bless you!!!

Move size: 1 Bedroom Home Service cost: $5086

The moving guys were great (I used them for two different jobs), very punctual the first time and slightly late for the second but made up time driving to the delivery spot. A bit of discombobulation around our second booking from central office. A lesson learned - if you don't get a courtesy call the day before the pick-up, be sure to ring them to make sure they have your booking record. We sorted it out in the end and the job itself was done efficiently. Just work on training the team slightly more.

Move size: 2 Bedroom Home Service cost: $3900

Do not use this company if you want your move to happen. The movers did not show up, I couldn’t get in touch with anyone (most numbers said “inactive number”), and, when I finally talked to someone, they did not seek to help or improve my experience at all. They actually said it was my fault and that they wouldn’t return my deposit. In contrast, I hired another company, and they talked me through the whole process, made sure the movers communicated with me, and made a terrible situation very easy. I would never use Premier Global Vanlines again, and I will dissuade anyone else from using them. Poorest customer service I have ever experienced.

Move size: 3 Bedroom Home Service cost: $8575