Premier Global Van Lines LLC

This is literally a scam company that seeks to raise prices once they take possession of your valuables and/or steal upfront deposits. The upfront wiring of funds rather than credit card should be a dead giveaway, but unfortunately so many similar scams exist you might be tricked into thinking this is normal. I repeat, this is 100% a SCAM. They arrived 4 days late, several days after the backup “emergency date” and used a third party mover that did not have proper instructions, address or packaging (despite “Premier” claiming to not be a broker). They then told us the move would be DOUBLE the price (~$12k) last minute despite already walking through a detailed list of items previously and quoting ~$6k. They increased the price without providing an updated contract in writing, which of course is absurd and illegal, and then refused to return our deposit despite breaching our prior contract (i.e. the contract we had agreed to at half the price, move date 4 days prior). The representatives then tried to convince us to give them our valuables and negotiate the price later. See attachment for relevant predatory conduct from representative Casey Dyer. We will be filing official complaints with the DOT, attorney general, etc. to prompt audits and more. Spread the word- this is a scam company.

Move size: 2 Bedroom Home Service cost: $12000

I have been living in Jeanette, Pa for about three months now and I hired Premier Global Van Lines to help me get the rest of my stuff from Colorado. I only took my necessities because my mother had gotten sick. My parents are getting older and I’ve been staying with them to help with their needs while trying to close on a house here. My representative Julian knew that and helped me plan this move without having to be in Colorado for the pick up! A friend of mine was there and helped over see everything and the movers worked so hard for us. This company has fair prices and go above and beyond  to help make the move less stressful.

Move size: 4 Bedroom Home Service cost: $4101

Premier Global Van Lines is not a legitimate moving company. They are crooks and liars. We paid $2,500 towards a deposit after being told we would receive “white glove service” by their own movers because they were not a broker and only used their own vans and direct employees. They didn’t show up on the day of the move or the back up date. 4 days after the move was scheduled, two guys showed up from a completely different company and said they had no packing materials and weren’t aware they were supposed to be handling the packing for us. They quoted us double the price and said they wouldn’t provide a new contract in writing with the new price either.

We followed up with Premier and they said to go ahead and let these people pack our items (knowing fully well that they didn’t have the safety packing material to protect our valuables) and that they’d figure it out with us later.

We refused to let them take our items without a new contract and now they’ve declined to return our $2,500 deposit. We’ve followed up and asked to be contacted by management and they are non responsive now.

Do NOT hire this company.

We worked with Casey, Zena, Leigh, and Anna. All lied about the services that would be provided. Do not trust anything they say.

We are engaging a legal team to pursue the deposit refund.

Move size: 2 Bedroom Home Service cost: $11000

I was initially contacted by a company called Moving and Storage Squad, which gave a great sales pitch and a reasonable binding estimate for my Boston to DC move ($4800). The deposit charges showed up as two separate charges, one that said Moving and Storage Squad, and the other that said Premier.

I heard nothing from either company until 3 days before my move to review my inventory. At that stage, the estimate DOUBLED to $8800, supposedly because my 65 boxes of medium and large size were so much more volume than the 100 medium boxes in the initial estimate. Then the paperwork for the revised estimate looked identical to the original contract except that the company name was changed everywhere (even in the email of the sales person).

At that stage my hands were tied because my house was closing 2 days after my pickup date and my stuff needed to be out. When I signed the original contract, the scam sales guy had convinced me they do the whole move door-to-door, no sub-contracting. What a LIE! The day of the move (which by the way got pushed back from the original date to my backup date at 9pm the night before I thought the truck was coming), a rental truck showed up with workers from some moving company in New Jersey who charged $11,000 (would have been $12000 but the driver took off $1000 for tipping his guys $800). Tons of my stuff was broken and I'm out $11k.

Have filed DOT and BBB complaints against all 3 companies that I dealt with. If anyone has successfully gotten money back or pursued legal action against this company, please contact me.

Move size: 2 Bedroom Home Service cost: $11000

If I could give a negative star I would. This company destroyed and stole many of my things (lost over $12K in property). Not to mention quoting me $4500 and charging me over $11K. (bait and switch). When not receiving my things for over 6 weeks, I drove 3-hours to the company address on the website, which was the owner's house, to find a little old lady who didn't speak English. She gave my card to the owner, who did call me back, but I am still out over $23K. Worst experience of my life. I've moved many times with the military and have never been through so much hell! AVOID this company at ALL Costs! Have reported to the Attny General. I'm writing this review in hopes that no one has to go through what I did.

Move size: 2 Bedroom Home Service cost: $11441

I have no complaints about this company, but plenty of complaints on having to move! I was so stressed but, I will say choosing Premier Global Van Lines LLC helped me in so many ways. My wife and I are going through a divorce. All of my family is back in Arizona so I decided it would be best for me to move back there. It was a lot to handle and figure out in a short period of time. Louis helped me go through everything I had to pack and even sent out boxes too. When the movers got here they were super patient because I ended up having more stuff (shocker) and aside from my ex wife being in the way and complaining about everything the pick up went great!! The movers made sure they weren't going to arrive to Arizona before I did. Premier made this a lot easier on than I expected. Great company!

Move size: 2 Bedroom Home Service cost: $3922

Do not use this company if you want your move to happen. The movers did not show up, I couldn’t get in touch with anyone (most numbers said “inactive number”), and, when I finally talked to someone, they did not seek to help or improve my experience at all. They actually said it was my fault and that they wouldn’t return my deposit. In contrast, I hired another company, and they talked me through the whole process, made sure the movers communicated with me, and made a terrible situation very easy. I would never use Premier Global Vanlines again, and I will dissuade anyone else from using them. Poorest customer service I have ever experienced.

Move size: 3 Bedroom Home Service cost: $8575

I was contacted via phone by their representative Jordan. I tell him I’ve received several quotes and already chose someone for my move. He stated they guarantee to be the lowest rate and could accommodate my move for two weeks later. I paid my payment and signed a contract. Two days before my move their dispatch calls me and tells me the truck won’t make it on Tuesday and will have to make it Wednesday. Wednesday rolls around and I have to call them to see where the driver is. They inform we Wednesday won’t work and would put me on for Friday/Saturday at the latest. Friday rolls around and I call them 11 times with absolutely no answer ever. Finally they call me and tell me Saturday between 2 and 4 the driver will be there to start loading my stuff. Saturday 3pm rolls around and I hear nothing. I attempted to call another 10 times with no success. They later call me at 610pm and tell me their driver isn’t going to make it until possible Monday as I’m in a hard area to get to (I’m in a populated area in the center of Michigan, that’s obviously an ottoman excuse). The house they were going to was my rental home in Michigan. They called me the day before I had to fly back to my home in Texas to inform me they couldn’t make the trip that day. So I’ve been back in Texas since Wednesday and it’s very frustrating as I made it very clear to them that I had to be out of that house in Michigan by that Saturday the 31st of July as I’ll no longer be allowed to enter the property as my lease is up. So not only did they lie to ken4 times with false dates of the drivers arriving I’m now at risk of losing my furniture they’re supposed to move as well as a fee for the landlord having to remove the stuff from the property. I’m out a lot of money and all they keep saying is they can refund the money. Well I made the t clear in the beginning that that won’t work as others are two weeks out and I’m going to lose my belongings and furniture. This is a horrible position to put a customer in and I get absolutely no updates from them and not even an apology. This company is the most unprofessional company I’ve ever dealt with. The attorney generals office was contacted and y stated they have received other complaints with this company and working them all diligently. I’ll update this come Monday and see if they pick my stuff up or not. I will sue this company and make damn sure they go under to prevent this shadyness from happening to anyone else. You will definitely want to stay away from this company as they collect you money and turn completely unprofessional from there. Will update Monday August 1, 2021 after their excuse or resolution.

Move size: 2 Bedroom Home Service cost: $2200