Premier Global Van Lines LLC

This is literally a scam company that seeks to raise prices once they take possession of your valuables and/or steal upfront deposits. The upfront wiring of funds rather than credit card should be a dead giveaway, but unfortunately so many similar scams exist you might be tricked into thinking this is normal. I repeat, this is 100% a SCAM. They arrived 4 days late, several days after the backup “emergency date” and used a third party mover that did not have proper instructions, address or packaging (despite “Premier” claiming to not be a broker). They then told us the move would be DOUBLE the price (~$12k) last minute despite already walking through a detailed list of items previously and quoting ~$6k. They increased the price without providing an updated contract in writing, which of course is absurd and illegal, and then refused to return our deposit despite breaching our prior contract (i.e. the contract we had agreed to at half the price, move date 4 days prior). The representatives then tried to convince us to give them our valuables and negotiate the price later. See attachment for relevant predatory conduct from representative Casey Dyer. We will be filing official complaints with the DOT, attorney general, etc. to prompt audits and more. Spread the word- this is a scam company.

Move size: 2 Bedroom Home Service cost: $12000

Premier Global Van Lines is not a legitimate moving company. They are crooks and liars. We paid $2,500 towards a deposit after being told we would receive “white glove service” by their own movers because they were not a broker and only used their own vans and direct employees. They didn’t show up on the day of the move or the back up date. 4 days after the move was scheduled, two guys showed up from a completely different company and said they had no packing materials and weren’t aware they were supposed to be handling the packing for us. They quoted us double the price and said they wouldn’t provide a new contract in writing with the new price either.

We followed up with Premier and they said to go ahead and let these people pack our items (knowing fully well that they didn’t have the safety packing material to protect our valuables) and that they’d figure it out with us later.

We refused to let them take our items without a new contract and now they’ve declined to return our $2,500 deposit. We’ve followed up and asked to be contacted by management and they are non responsive now.

Do NOT hire this company.

We worked with Casey, Zena, Leigh, and Anna. All lied about the services that would be provided. Do not trust anything they say.

We are engaging a legal team to pursue the deposit refund.

Move size: 2 Bedroom Home Service cost: $11000

I was initially contacted by a company called Moving and Storage Squad, which gave a great sales pitch and a reasonable binding estimate for my Boston to DC move ($4800). The deposit charges showed up as two separate charges, one that said Moving and Storage Squad, and the other that said Premier.

I heard nothing from either company until 3 days before my move to review my inventory. At that stage, the estimate DOUBLED to $8800, supposedly because my 65 boxes of medium and large size were so much more volume than the 100 medium boxes in the initial estimate. Then the paperwork for the revised estimate looked identical to the original contract except that the company name was changed everywhere (even in the email of the sales person).

At that stage my hands were tied because my house was closing 2 days after my pickup date and my stuff needed to be out. When I signed the original contract, the scam sales guy had convinced me they do the whole move door-to-door, no sub-contracting. What a LIE! The day of the move (which by the way got pushed back from the original date to my backup date at 9pm the night before I thought the truck was coming), a rental truck showed up with workers from some moving company in New Jersey who charged $11,000 (would have been $12000 but the driver took off $1000 for tipping his guys $800). Tons of my stuff was broken and I'm out $11k.

Have filed DOT and BBB complaints against all 3 companies that I dealt with. If anyone has successfully gotten money back or pursued legal action against this company, please contact me.

Move size: 2 Bedroom Home Service cost: $11000

If I could give a negative star I would. This company destroyed and stole many of my things (lost over $12K in property). Not to mention quoting me $4500 and charging me over $11K. (bait and switch). When not receiving my things for over 6 weeks, I drove 3-hours to the company address on the website, which was the owner's house, to find a little old lady who didn't speak English. She gave my card to the owner, who did call me back, but I am still out over $23K. Worst experience of my life. I've moved many times with the military and have never been through so much hell! AVOID this company at ALL Costs! Have reported to the Attny General. I'm writing this review in hopes that no one has to go through what I did.

Move size: 2 Bedroom Home Service cost: $11441

I have been living in Jeanette, Pa for about three months now and I hired Premier Global Van Lines to help me get the rest of my stuff from Colorado. I only took my necessities because my mother had gotten sick. My parents are getting older and I’ve been staying with them to help with their needs while trying to close on a house here. My representative Julian knew that and helped me plan this move without having to be in Colorado for the pick up! A friend of mine was there and helped over see everything and the movers worked so hard for us. This company has fair prices and go above and beyond  to help make the move less stressful.

Move size: 4 Bedroom Home Service cost: $4101

I have no complaints about this company, but plenty of complaints on having to move! I was so stressed but, I will say choosing Premier Global Van Lines LLC helped me in so many ways. My wife and I are going through a divorce. All of my family is back in Arizona so I decided it would be best for me to move back there. It was a lot to handle and figure out in a short period of time. Louis helped me go through everything I had to pack and even sent out boxes too. When the movers got here they were super patient because I ended up having more stuff (shocker) and aside from my ex wife being in the way and complaining about everything the pick up went great!! The movers made sure they weren't going to arrive to Arizona before I did. Premier made this a lot easier on than I expected. Great company!

Move size: 2 Bedroom Home Service cost: $3922

I hate giving this company even 1 star, if I could I'd give them a minus 10 stars. People hear of scamming little old ladies out of money and taking advantage of them but that's exactly what happened with Global Premier Van Lines. A month before my move on October 4 I received a call from this company giving me a quote for my move from New Mexico to Florida. I spoke with a salesman named Cecil who was quite charming and full of what I thought to be useful information. I thought I had asked all the right questions and of course he had an answer for all of them. I went over my inventory with Cecil and was given a quote of $7200 for a three bedroom home. I read all of the (what I know now to be fake) reviews so I sent a deposit of $2200. The day before the movers were supposed to be there I was called by another lady by the name of Anna.....I again went over my inventory and added a few boxes and a piece of furniture and suddenly my quote came to $12000 because I had added somethings. I told her that was a ridiculous amount of difference and I wanted to cancel using them. I was quickly told I'd lose my $2200 deposit because we were passed the 72 hour cancellation date (even though no one called me 72 hours before) so my deposit would not be refunded. Then she added that when the driver arrived we could go over the inventory again and the price would probably go down. Because I was now in a bind and believed when we went over the inventory with the driver the price would go down. I sent another $5465 as a deposit and was told the mover's would pack up my remaining items at no extra charge. I had to send the extra money via a wire from my bank. The day the movers got there they called me as they were pulling into my driveway not 24 hours before. The movers that came were from Alpine Van Lines which I had never heard of or was told about. The first thing they wanted to do was another inventory to determine the final price. As we went through the inventory which hadn't actually changed from the 2nd one, I was told I went over my square footage by doubling my inventory....which wasn't true. The drive called Anna back and I said once again this is not what I was told and I wanted to cancel my move and wanted my money refunded. She told me again I would lose my deposit of over $7200. I had no other choice but to stay with them because I couldn't afford to lose that much money. I did a walk through of my house and did a piece by piece inventory and when it was added up they now wanted $18000 and I was told they would not help me pack any of my belongings as was promised. By this time I had no way of getting my money back or my stuff packed. On top of that I told them I would leave my living room furniture, China cabinet, barbecue grill, a desk and other items behind just to get the price down. It didn't make any difference in the price because I was supposably over my square footage. When the driver ask for an additional $7000 rather than the $5466 I was told I'd be paying and that the balance would be due on deliverance of my stuff. I refused

to pay it and only gave them the $5466. I was told the truck would be here for delivery on October 10th or no later than October 11th....here I set with no truck showing up and it October 19th. I have called every number I can find, sent text, left messages and sent emails but I can't get anyone to respond. Because I have had such a bad experience I decided to call the BBB and the Attorney General office in both New Mexico and Florida....and no surprise they have had a number of complaints lodged against them for scamming other people. I also plan to get a Lawyer and sue these people for fraud and extortion. They will hold your belongings hostage and are not even fazed by your pleads or theft of your belongings. I have gone into a lot of detail with this review because I'm sure there are other people who have been scammed by them.....I'm asking those people to call the Attorney General office and the BBB and keep these people from doing this to others. They need to be put out of business and I will do everything I can to see that happen. Please don't be another victim.... avoid at all cost....it's a total scam.

Move size: 3 Bedroom Home Service cost: $18403