American Eagle Moving Company

DO NOT USE! I scheduled a move through Eagle Moving mid-June 2022 for a late July 2022 move from Boston-Philadelphia. Since I scheduled a month in advanced and am a student they gave me a discount and estimated me around $2,400 and 350 cubic feet. I confirmed my inventory with their inventory control manager and was all set. They even told me I might have extra space in the truck if I needed anything else.

The movers showed up and took a look at my apartment and essentially told me that Eagle Moving way underestimated the amount of space I was going to need and demanded I paid them an additional $1400 in cash that day and an additional $1600 on drop off or they wouldn't take my stuff.

Eagle Moving drastically underestimates the moving cost knowing that the day of the move you are going to be in a bind and end up paying it. They convinced me to put the deposit down and were incredibly misleading with the cost. I ended up having to purchase an additional 300 cubic feet. I understand if the estimate is a little off but they underestimated by quote by half which was no mistake by them. They have ghosted me since and refuse to refund me any of the money. Instead of paying $2400 like they said I ended up paying a total of $6,000. I spoke with them as a 26 year old female moving 400 miles away and as a student about how terrible they should feel for distorting people but they had no sympathy, completely knowing how corrupt their business is.

Eagle moving has been one of the worst experiences I have ever had. I would absolutely never recommend them and they are a morally corrupt company. I will review them on every website so no one falls in the same trap that I did.They have not tried to compensate me for underquoting me by $3,600.

Move size: 1 Bedroom Home Service cost: $6000

Dont ever think of hiring this company for your move. They are very helpful until they get your 35% deposit. Once you pay the deposit, you are screwed. Nobody will respond. They give you all false information on the phone just to get your deposit. I was initially quoted for $2000 for a small 2 bed room apartment and ended up paying $4800. I still had to throw away my couch, dining table, computer table. I still don't understand why I had to pay 5k.

All positive reviews here are fake. They just lie to your face on each and everything right from your quote to insurance to additional charges.

Liars liars liars. BEWARE

Update: after paying $4800 for a small 2br apartment move of 400 miles, they damaged my bed and drill holes however they want. Such a horrible service.

Just better off from this company.

Move size: 2 Bedroom Home Service cost: $4800

After 20 years of living in the Detroit area, my family accumulated a ton of stuff as seen in my pictures (not proud of the amount we had). It came time for us to move back home to Central Illinois and I had no idea where to even begin looking for a mover. A friend suggested American Eagle, and after receiving their quote, we decided to go with them. The moving guys were quick to get us packed up and were very diligent in taking care of our belongings, many of which are antiques. They were also very courteous and professional throughout the entire process. Our things made it to our new home within the week and were in great condition. I was worried about trusting everything to strangers but after my experience with American Eagle, I would not hesitate to use them again. They definitely know what they are doing, and I recommend them to anyone with moving needs.

Move size: 4 Bedroom Home Service cost: $3200

This is by far the worst moving experience I've ever had (and I've moved over 20 times in my adult life. First, the quote was handled over the phone and I was told that my move would cost $2,200 (454 sq. ft.), give or take a few square feet of space needs. When I called, my number 1 priority, as concerned the move particulars, was that I have full packing and unpacking service. I was also told by Scott that I would have him personally supervising my entire move.

When the packers (Ari, Elvis, James and Luisni) came, they began packing and a couple of hours later they told me that my packed items took up nearly TWICE (or 875 sq. ft.) the space that had been quoted to me, so it would cost more. Further, upon completion, I was informed that neither the packing or unpacking was included in the cost, so I would need to pay $875 for the packing and an additional $875 for the unpacking. This brought my bill to $6,264 - not kidding - and they already had my things packed up in the truck (later, I learned what happened if one balked at the price).. Keep in mind that this was a move from South Florida to Atlanta and it was a 1-bedroom apartment.. They also told me that they would be the same people who delivered my items. I tipped them $20 per person and went out earlier in the move to get them all Gatorade, but still..

Finally, when the truck came to unpack me, there was 1-guy, Chris, who had neither an idea of how to, nor any expectation that, he would be unpacking me AND told me that I would have to pay an additional $75 "elevator" fee and a $75 "long-haul" fee. This was TOO much (it already had been in retrospect), so I made him wait to unload the truck, until I had a chance to call my "personal" representative, Scott (RIGHT!). Anyway, after dealing with frontline sales and being passed to Customer Service, I spoke with Kevin and then one other (don't recall his name) person and was told that there would be NO adjustments to my bill and further, if I held the driver any longer, I would pay a minimum of $675 more, followed by angry protestations that I "wasn't listening." Anyway, I was in between a rock and a hard place, so I let Chris (and his helper that joined him 2 hours in, Herbert) unload me - they put the bed back together and the legs on my couch, but NO unpacking.. AND, both of my bookcase sides had breakage..

Weeks later, I was going to show off my coin collections - two: 1 of State Quarters ($2,000 value) and 1 of Kennedy 1/2 Dollars ($2,200 value), I found out that they were nowhere to be found - someone in one of these legs had clearly stolen them, as nothing else was missing (I should be happy, right?). People asked if I reported them stolen to the company and I assured them that they would not care in the least.. Make your own determination if you must, but I cannot begin to tell you how much I regret hiring them to do my move.

Move size: 1 Bedroom Home Service cost: $6264

This really was a strike to the head. I thought this was going to be so expensive but it was so affordable and a great experience overall.

I was done packing and I still needed to get more stuff in boxes. The 4 guys showed up and made sure it was done for me. No damage either.

When the delivery day came so quickly, which is a huge God sense. The price was affordable and the furniture was in the same conditions. Talk about a happy girl. This one right here. Many blessings to all at American Eagle.

Move size: 3 Bedroom Home Service cost: $7419

First of all, my items were picked up on June 23, 2018 and not delivered until July 30, 2018. The move was only 270 miles from destination to destination in the same state. We were told our items would be delivered 4 days after being packed up. After numerous phone calls, countless hours on hold, told all different stories from several rude customer service people and almost tripled the quoted price, after our items were loaded on the truck, I can’t even begin to tell you how frustrated and sorry I am for ever hiring them. Please do not consider this company for any move.

Move size: 1 Bedroom Home Service cost: $2100

They were supposed to pick up my items on July 30th and it's August 1st and all I have been told is maybe they will be here August 3rd or 6th. It's not like I need to be at my new location. I have gotten multiple calls from people at the company providing contradicting statements demonstrating a lack of internal communication. The dispatcher is rude and quick to blame you when clearly he is incompetent. I can't wait to see how they try to jack up the price if and when they ever get here. At this point I do not expect my items to ever make it to the destination.

Move size: 2 Bedroom Home Service cost: $2500

These guys were absolutely a dream come true. Seriously! I had a mover cancel on me last minute so in a panic I went online looking for movers. I received a call from James, and he immediately addressed all my issues and made sure he had all of my information. After probably the most stressful week of my life with the closing of the home and my new home being delayed, American Eagle was my only saving grace. I would recommend them to anyone in my network, and will not hesitate to use this service again in the future.

Move size: 4+ Bedroom Home Service cost: $8870

Update: 8/7:
I found that, by clicking the link to review their USDOT information (link found at top right of this page), they are officially marked as "Out of Service". That same site says they only have TWO movers, so the odds of me getting my things even within the next few months are slim.

"Dave S." if you're reading this, please don't tell me to call your 1-844 number to get ahold of you, as no one answers or responds to voicemails. YOU may call ME at (916)517-2407 to discuss the poor service and the validity of my claims. Until then, this review stays put along with the one on Google.

8/6:
I'm on business day 18 of not having my items delivered to me - I was promised I would have them in 21 business days.

Once they get your deposit all happy/successful customer service engagement ends, and they completely fall off the face of the planet. I've been calling customer service, sales, and dispatch once a day for two weeks. My dad has done the same and left one voicemail a day for over a week now. No response, I have no clue where my stuff is, and there's no end in sight.

Move size: 1 Bedroom Home Service cost: $5000