American Eagle Moving Company

Worst moving experience of all time. Third load finally delivered today, over 2 months late. Our goods were moved cross country in 3 box trucks rather than a 53' trailer and furniture was poorly packed resulting in major damage to wood pieces, many items non repairable and require replacing. Tape placed directly on fine artwork frames, crushed lamp shades, books thrown on top of furniture in boxes etc. Total disregard for what they were packing and moving. We went through a broker and this was the mover assigned to us, we did not select them. I do not recommend this mover under any circumstances.

Move size: 4 Bedroom Home Service cost: $11000

My Name Is Josh Kramer And I Had A Move From NJ-TX With American Eagle, First Thing I Want To Say Is That Moving Is Gonna Be A Little Stressful No Matter Who You Go With. The Thing I Learned Most About My Experience As A First Time Mover Is That You Need To Do Your Research And Know About The Company Your Going With. In My Case I Went With American Eagle Moving And It Was The Best Decision I Made Throughout The Whole Process .

The Booking Process Wasn’t Very Long , My Sales Rep William Was Very Professional And Detailed Oriented . He And I Spoke On The Phone And I Provided An Inventory Of What I’m Moving The Estimate Came Out To 1200cf . I Wanted To Shop Around Some More After I Got The Quote From William Just To Weight Out My Options But Quickly Realized American Eagle Moving Was The Best Price For A Professional Mover And I Decided There Was No Need To Look Any Further . The One Piece Of Advice That I Have For Anyone Moving Is Please Don’t Go With A Broker ! You Will End Up Paying Double Your Quote.

I Received A Call 24 Hours Prior To Pick Up And Was Informed Movers Will Show Up 9-11am The Next Day. On Pick Up Day I Was A Bit Nervous Because I Looked Through My Inventory And I Had Some Items That I Forgot To Mention To William On The Original Quote . The Driver Kenny Called Me When He Was 1 Hour Away And I Told Him About My Extra Items And He Said Is Not A Problem And That They Will Adjust It On Site . To Be Honest I Was Expecting The Price To Go Up Dramatically But The Sales Rep William Did Such A Good Job Off Overestimating My Job That I Only Had To Pay An Additional 200$ For An Extra Dresser And 10 Extra Boxes And 4 Chairs . I Was Extremely Happy About That And I Called William To Thank Him For Doing Such A
Great Job.

Finally For Delivery I Was Waiting On My House To Close So I Had Been Offered 30 Days Of Free Storage . I Made An Agreement With Robert The Dispatcher For Me To Call Him 7 Days Prior To Me Being Available To Receive My Goods And That He Will Have Them There When I Request It . I Called Him On On 1/04/18 And My Goods Arrives On 1/12/18. All In All My Experience With American Eagle Was Very Pleasant And Professional. I Truly Recommend Anyone That Is Moving Especially If It’s YouR First Time To Use This Company. They Walk You Though Everything Step By Step And Are Always Willing To Make Changes To Accommodate The Customer .

Thank You American Eagle Moving For All Your Help And Helping To Make This Transition As Stress Free As Possible.

Move size: 3 Bedroom Home Service cost: $8000

I reached out to American Eagle moving on very short notice. My jobs sprung a last minute relocation and friends of mine told me to look at this review site. After scrolling through numerous companies I found American Eagle. The reps were very quick to get back to me and we were very detailed in putting together a quote. We went back and forth probably close to 10 times and I felt we had covered every aspect of the move in great detail. The movers were on time my furniture left and arrived safely and I don't have a single complaint. There's a lot of horror stories out there when it comes to moving do not waste your time contact these guys.

Move size: 4 Bedroom Home Service cost: $7500

Moving across country stressful, thankfully I came across American eagle moving. I have a lot of sentimental items, and they took the time to create several items for me, they wrapped all of my other furniture. My reservation specialist took the time to listen to me explain these items to them, went over every aspect of the move, how was going to go from start to finish. I lived in a hard to access neighborhood, and I had additional pick up from the storage unit. They made it incredibly easy, as they offered a shuttle service and three additional pick up. Upon move day the movers came in with all of the proper material, made each crate on the spot. I have never been more satisfied with any service that I have ever purchased. The only gray area that I have is the movers were an hour so late upon pick up, but that’s to be expected, as when they got here they really did great work. In the end I would absolutely recommend American Eagle to any friends and family. In the end I couldn’t expect A better first move.

Move size: 3 Bedroom Home Service cost: $6000

Interstate move from Michigan to Nevada
This company is a SCAM!! They give you a low bid so you will use them and after they have your items in their possession they send you a quote that triples the amount and threaten you to pay them. My bill went from $3375.00 to $9200.00 After they have your items for a week or so they will threaten to auction because they tripled your price. DO NOT USE THEM!! They continually change their name as well. They have only been accredited with the BBB Since 9/2017 but they have been in business fro 20 years, something doesn't sound right. They refuse to make things right when they send you quotes at lower prices. Their documents are never correct, they will not include you on any settlement agreement it is only what benefits them and the company. Everyone you talk to is a manager but they can never tell you the same story 2 times or follow through with has been said by them. They are out to ROB YOU!!

Check out their other name AMERICAN EAGLE MOVING.

Move size: 2 Bedroom Home Service cost: $9261

Do not use this moving company. First, we were given a quote and told on a recorded line and in writing that if we didn’t use the full amount of quoted space, we would get a reduction of $7 per cubic foot we didn’t use. So we gave away a lot of our stuff to family and charity. We also threw away a lot so that we wouldn’t be paying to move it. Turns out they decided not to honor this. Second, they told me that they have their own trucks and drivers and do not contract out the move. Ha! Another lie.
Then we got close to the actual moving date. We had it set up for a Saturday, knowing the back-up date would be Sunday. I was told we’d get a call the day before to confirm by the person who called a week ahead of time to confirm dates and she swore up and down it would happen on Saturday. So Friday before the move we wait for a call from the company. Finally after waiting until almost closing time, we call them to find out when they will arrive. They advise it will be on Sunday (not Saturday) between 9 and 11. Fine, we understand things are sometimes out of your control. So Sunday rolls around and where is the moving company? Finally around 2pm we get a call from the driver (not the moving company) that they are in Chicago and will be at our house on Monday around 10am.
So Monday morning, movers show up and this is when we find out they will not honor the promise made in writing and on the recorded line that we would get money off our quote for space not needed. We have to go along with it because they made me give a non-refundable 35% deposit up front to book our move. The movers were great and did a good job. It wasn’t their fault the moving company lied and broke their promises.
We were then told our stuff would arrive in our new place in 10-14 days at the most. We didn’t actually receive our items until 31 days had passed. Meanwhile during all this time, the moving company wouldn’t return my phone calls, didn’t answer their phones most of the time and when I did get someone on the line it was always oh, um, we should have your stuff to you in 3-5 days.
Finally, we get a call from the driver (again not the moving company, but another third party company) and they will deliver our household items and furniture 31 days after it had all been picked up. They did a great job but many of the boxes were ripped, dented, smashed or damaged beyond normal wear and tear. We were supposed to get claim forms at delivery but since it wasn’t the actual moving company they didn’t have them.
Still no call from the moving company to check in and make sure we don’t have any issues or need a claim form. They obviously don't care and once they have your money, you are screwed.

Move size: 4 Bedroom Home Service cost: $8000

Do NOT use this company. I would give them a ZERO if it were an option. In April 2018, I contracted with this company to move the possessions of my daughter from WI to Las Vegas, NV. I was told delivery would be 7-21 business days with normal being 7-10. I paid 1/3 down and 1/3 at pick up with 1/3 due on delivery. I was told unless we “doubled the load,” the price quoted would stand. However, when we added items, they doubled the price. It was either pay or lose the deposit. So I paid. Her load was picked up on May 23…over 6 hours late. I asked the driver (Osnid G) if he would be driving it all the way to LV. He assured me he would and said he would be on the road by May 26 and would see us in Vegas in “about a week.” When there was no contact by May 31, I called the customer service line and asked when the load would arrive. I was told the load was in a warehouse in Chicago, waiting for a crew to be assigned to pick it up and drive it across country. In the next week, I called several times and was told there was no estimate of when the load would arrive…that it was still sitting in Chicago. I asked Derek in customer service to speak to his supervisor and was told he had no supervisor. I emailed their ‘support’ address with no reply. I emailed the employee, Troy Matthews, who sold me the contract, with no reply. Eventually, I called so many times they would send my call right to voice mail and then never call me back. They did accept calls from my duaghter’s number since she was being careful not to be angry or pressure them. But it was always a different story. “A crew has been assigned but they haven’t shown up. The load is on the board but hasn’t been picked up. There are three loads to Arizona and it will go with them but there is no timeframe.” At one point she was told the load was still in Wisconsin but no one would tell us exactly where her load was. On July 9, I filed a complaint with the Better Business Bureau. On July 17, my daughter was told the load was enroute and would likely be delivered by the end of the week. When it didn’t arrive, she was told she should have it in another 3-4 days, but dispatch “didn’t know” exactly where the truck was. She was told she would get a call from the driver when he was 72 hours out and again when he was 24 hours out. When I called the DOT complaint line on July 24, I was told American Eagle Moving had been “out of service” since July 12! I was told they may have sub-contracted the load to another company. On July 25, NINE WEEKS AFTER PICK UP, she got a call from Mayflower Moving that they were 10 minutes away! The truck was not able to park just outside the condo building, so they demanded another $900 to carry the items to the condo. It was pay or not get her items. So in addition to having to pay the last 1/3 of a contract totally broken by American Eagle, I had to pay $900 to get them to unload. The whole experience was a nightmare.

Move size: Partial Move Service cost: $4500

Be VERY wary of this company. We were charged 3x the amount of the initial quote at the time of pick up. We were promised over the phone a drop off delivery date of 3 days from the pick up from the salesman, the pick up driver and the dispatcher. We finally received our items more than two weeks from the pick up date. When we did receive our items, many things were broken, damaged and mis packed by the carrier. We had a very difficult experience dealing with the customer service team as well. Be advised, after speaking with other customers, we had one of the better experiences you could have with this company which is not saying a lot.

Move size: 2 Bedroom Home Service cost: $6800

American Eagle Moving Company Review

On March 15, 2018 I called American Eagle Moving Company and spoke to Reservations Specialist Jared. Jared gave me all the pertinent information regarding cost and such. I informed him of my move date and he informed me that movers will be at my home in Plano, TX to pick up my items on June 1 or June 2. He then asked me when will I want my items delivered. I told him I want them delivered by June 15 2018. He stated that would be great because deliver is 2 weeks after pick up. Great! After I paid $1500 deposit (balance $750 -- $375 delivered on pick and $375 on drop off). I called at least 2 month in April and in May. Then the last week prior to pick up, I called everyday to find out when the movers were arriving. The movers came on June 2. The movers were nice and educated me my move. They also informed me that if I go over the 550 cubic feet that was quoted to me that I would have to pay extra for the me. (1).. this was the first time I heard anything like this and I moved crossed state lines since 2001. So with that being said, I had to leave my brand new sectional I just brought in TX. Next, I relocate to Falls Church, VA and moved into my apartment June 15. I called American Eagle on June 13 to get an estimate time of when the movers will be coming to my apartment to deliver my items. They informed me for the FIRST time that my items will not be delivered on June 15, but that was the first available date of deliver. I was LIVID!! I explain to the reps and Managers that this was the first time this was told me. I felt as though no one from the company seemed to care about me or my items. I called every day and was honestly in fear of the company stealing my items to which I have expressed this to them numerous time. At the end of June, I found googled and found the name and number of the owner of the company. I called him and he too was a bit rude to me initially. I allowed him to calm down and he advise me to text him my job ID number and he would call me back. He never called back. So it was July 3rd (a month after not having my items AND exactly 4 days after the 2 weeks from the first date of deliver) my items were not loaded on the truck nor a driver was available. I called on July 5th and the rep FINALLY told me my items were loaded and are on their way. The movers called me that Saturday July 7th and stated they would be to my apartment on July 8. Naturally they were NOT.. they came July 9. Ok cool. NOW here is where I lost it. The movers get here and tell me, they cannot move my items from truck to my apartment unless I paid an EXTRA $450. The first 50 feet was free and everything after I have to pay $75 per feet. I was so emotional. When I called American Eagle Movers, there was nothing they could do. I was even told they American Eagle Movers told the movers to leave my items on the sidewalk, collect the balance of $375 and leave. WHAT COMPANY DOES THAT!! I suggest to you ALL DO NOT USE THIS MOVING COMPANY. It was a horror movie come to life for me. The communication was poor, the lack of customer satisfaction was poor, no form of taking responsibility. OH and one time I called and spoke to a rep and she hung up on me as I was talking… Rude Reps. FYI, the lost my headboard, box spring, 2 carry on suitcases and broke numerous dishes and glassware. I have filed a claim and now it will take them 12 weeks (4 months) just to investigate… SMDH. DO NOT USE THIS COMPANY AT ALL. STAY FAR AWAY!!

Move size: 2 Bedroom Home Service cost: $2250

We found American Eagle online on a customer review forum. After seeing all the positive feedback from recent moves we figured we would give them a shot. I called the company directly and worked closely with my sales representative. I walked through my home and called off the items I would be taking. They entered it into thier system and emailed me my quote in writing. The price was well in line with our budget and I was pleased with the level of service and decided to reserve our move with them. Everything went incredibly smooth. We had the boxes packed beforehand so when the movers showed up all they had to do was load the truck and head out for our new home. They guided us through this process and made sure we understood our estimate and felt comfortabld and confident with the company and we did. Hard working and honest and I’m a happy customer.

Move size: 4 Bedroom Home Service cost: $5865

The FIVE star reviews are FAKE. Look at the responses - they are all canned responses.
THIS COMPANY IS NOT LICENSED WITH THE DEPT. OF TRANSPORTATION. YOU WILL GET SCAMMED.
We've had our life's possessions stolen by this company. We call the company and they hang up on us. They won't give you their actual location of where their business is - what kind of business is that.
We live on social security and have had all our possessions stolen. You will REGRET your decision if you use this company.

Move size: 1 Bedroom Home Service cost: $4000

This process was hands down quality work. The phone calls were not overwhelming and very informative. When we made a choice to use American Eagle, we didn’t feel pressured. Very happy and felt great as our knowledge widened. Moving days were both easy and clear cut. The time came to pay and they gave us a discount because my Father was a Purple Heart recipient in World War Two. I am thrilled and very satisfied with this company. I will always recommend using American Eagle. Thank you all for the discount and hitch was a real tear jerker and thank you for the hard work and dedication to perfection.

Move size: 4+ Bedroom Home Service cost: $16035

American Eagle called me after I made a request for prices on my move I had last month. I apologize to them for not doing this sooner but I’ve been very busy in my new home. I decided to work with them mostly because I liked the way they handled them self. Everybody was very helpful and patient with me being this is my first time using a full service mover. The first couple phone calls we got a lot of the basics on paper. We then began putting my list together. I reviewed it a few times before making my deposit. I was confident they would get the job done right and they did. When they showed up for pickup I had all my smaller boxes ready. The contract I agreed on they honored and no adjustments weee made. Overall it was a great move. I’m happy I gave them my business and I’d be happy to again if needed in the future.

Move size: 3 Bedroom Home Service cost: $4600