American Eagle Moving Company

When I first spoke to Darren it was a great conversation and it was very informational. I did not have a clue of what to expect when it comes to moving.

I felt / thought that I knew everything after or conversation. I was ready and packed up with the kind hand holding that I required. I knew that the move was going to go great because of my intuition.

I was right and I had all my ducks in a row. This was great from the beginning all the way to the end. The price was so fair and I was absolutely impressed with this companies ethics. If you are moving call Darren or anyone really at American Eagle they will help for sure.

Move size: 4+ Bedroom Home Service cost: $14105

The company picked my stuff on 6/26 with one bedroom furniture and 16 boxes of personal stuff. I was told they will deliver the stuff in 3-5 days. The estimate is $1667, but the guy who picked up insisted that I pay $2773. For the next 3-4 weeks, we contacted the company so many times and first we were told that our account was handled by another department, and the other department never picked up the phone. We filed police report, BBB, FMCSA, and the guy who picked up the stuff, who turned out to be the president of the company, repeated lied to us and threaten us: "call the police, I don't care!" Of course, police refused to search for them because they has a DOT #.
Today is 9/16, my check was cached a long time ago, and my stuff totally disappeared. Today I received a message from BBB that American Eagle LLC replied to them that they don't have my account on their system. What a laugh! I have the moving sheet with me with my account #AH833079.

Move size: 1 Bedroom Home Service cost: $2773

There were many companies that contacted us to move. They all seemed pushy and like their rent was due that day or else we weren’t going to be able to move.

Not a fun experience to go through. Not at all. When Justin called from American Eagle you could hear the sincerity in his voice that he wanted to help and take care of us.

I never thought a mover was going to be so affordable to move as far as we did. They were though.

The phone calls from Justin were informative and so helpful. He made sure he held our hand the entire way through. He even checked in on us before move day.

The 4 men that arrived were in uniform and the truck was very clean with all the logos, phone numbers, and website. Very good looking truck. They were so quick and careful loading our stuff.

The delivery was just as wonderful as the pickup. They were polite and careful and they set everything up for us. So glad they went the extra mile for us.

When we paid the bill it was spot on from what we were quoted. That was the shocking part. Thank you Justin and Thank you American Eagle for the excellent service and move.

Move size: 4 Bedroom Home Service cost: $9640

First red flag: why is every review either 5 stars or 1 star? It's because the 5 star reviews are fake.

1. They gave us an unrealistically low estimate. We said 25 boxes and some furniture items. We ended up with 28 boxes and less furniture, yet once they loaded the truck, they said it was double the price. And we had to move out the next day so had no choice but pay. This is part of their plan.
2. They stole our deposit. They asked for a 35% deposit. We gave our account and routing number, and they generated this bogus check that said "Billing department." Then when they picked up our stuff, the movers said we didn't pay a deposit. Of course, no one's in the office (no one is EVER in the office except for temps that they hire every week), so we had to pay the deposit twice. They promised a refund, but after a month of phone calls and lies about calling us back, they said they wouldn't refund.
3. We changed the delivery address. They confirmed with us 3 times. Then on the day they were supposed to deliver, the movers were at the original address, 2 hours away. The office and the movers DO NOT TALK to each other. The office just takes your money and ignores you once they have your stuff. They subcontract movers, these guys are just random guys that rent trucks. Every truck we saw with them was unmarked. They said either I go to them for my stuff or they'll put it in storage and I'll have to deal with it. So I had to drive 2 hours, get a Uhaul, and drive two hours back.
4. The movers said they couldn't bring the 18-wheeler into my neighborhood (which is a lie, I see them come through all the time, as the house is on a main road). They said I had to pay a $500 shuttle fee. I said no, that I would rent a uhaul. Turns out, they had just rented a uhaul to provide "shuttle service" for another delivery (the uhaul person told me, and they had a uhaul truck with them). They literally lie to you and say that they can't take the truck into your neighborhood, then they charge you $500 to rent a uhaul for $40. It's all part of their plan to rip you off.
5. Our boxes were totally smashed up. Things were spilling out of ripped boxes. We saw the inside of the 18-wheeler. Things were thrown haphazardly. Everyone's boxes were ripped apart. The movers kept asking us, "Is this yours?" and showing us other people's things. They also lost some of our shelves.
6. Once they have your money and your stuff, they will ignore you. They're open 9-5pm but take 11-1pm lunch. I think they hire temps, because every week or two an extension would stop working and I'd be directed to someone new. They will NEVER let you talk to management. They will say that the manager will call you once they're out of a meeting and will never call.
7. They will NOT GIVE YOU RECEIPTS OR ANY PAPERWORK. When they movers picked our stuff up, they had me sign all of this stuff, and before I knew it, they left without leaving me copies! I called so many times asking for copies, and it was always, "Oh I'm just a secretary, everyone's in a meeting." This meeting lasted a week. Then it's always, "They'll call you right back." They never do. They took all of our money, stole our deposit, took our things, and refused to give us any paperwork. We didn't get a copy until the movers delivered our things (to the wrong address 2 hours away).

In summary,
1. The 5 star reviews are fake. Just think about it. What company is either 5 stars or 1 star? The 5-star reviews are fake and the 1-star are real. Every 1-star review reads the same, and 100% echoes my experience.
2. Once they have your stuff and your money, they will never help you.
3. The office and the actual movers do not communicate at all.
4. They will steal your deposit and make sure there's no papertrail. NEVER TRUST A COMPANY THAT WON'T ACCEPT CREDIT CARDS. Credit cards leave a papertrail and you can dispute charges.
5. They will underestimate costs then double costs once they have your stuff and you have no other options. DO NOT TRUST A MOVING COMPANY THAT WONT SEND SOMEONE TO MAKE AN ESTIMATE. My move was ultimately $5,000. What company would be unwilling to send one person for an hour in exchange for a $5,000 transaction?
6. They will destroy and mix up your things.
7. They will lie about where their trucks can go because they know that chances are, you won't be able to rent a uhaul and do it yourself. They rip you off for $500 for this "shuttle service."
8. This is not a real moving company. It's a handful of guys in an office somewhere that hire temps to answer phones. Then they pay other people (I think of the 6 movers I interacted with, 2 spoke English) to move your stuff. They don't talk to the movers, and the movers aren't actual employees.

This company will steal your money, rip you off, and destroy or lose your things.

Move size: 1 Bedroom Home Service cost: $5000

My boyfriend and I were moving from Woodside NY to Reading PA for a new job, (a fruit trucking company that we were able to buy.) After quite a bit of research, we settled on American Eagle Moving Company. (My boyfriend is a military sergeant, and very passionate about the company, so he was really moved by the name of the moving company: American Eagle.) Our house has quite a bit of expensive things, including a full bedroom set, several electronics, and two TVs. We were a little concerned that they would have trouble going up the stairs (we rent out the first floor) but the two guys that showed up were more than capable of bringing everything downstairs. They were even really comfortable with our pitbull, something that not a lot of people are. Overall, the moving went smoothly and was safely loaded into the truck in just a matter of hours. Thank you, thank you, thank you!

Move size: 2 Bedroom Home Service cost: $2500

My furniture was just delivered his morn by American eagle movers. I’m really impressed with how professional and thorough these movers were. Needless to say I was contacted By many movers but weeded our the scammers and did my research and this was the company I decided on. My rep was very knowledge and knew his material Inskde and out. I was very nervous going into the process but the company made my experience very easy and stress free and I will recommend them to friends and family without a doubt.

Move size: 4 Bedroom Home Service cost: $5400