American Eagle Moving Company

I was relocated for my job and I ran into so many barriers that life just became difficult. I spoke with my apartment complex and they didn’t want to let me break my lease without paying a crazy amount.

With the move and the old apartment and new apartment I was going to be about $430 short. I think my prayers were answeed because the movers knew my situation and helped me save almost $600.

I am so blessed and I think that the best part of this situation is to always remember who looks after you in all cases.

Move size: 3 Bedroom Home Service cost: $5980

Pickup 2 days late Delivery 28 days late. Charged for entire truck when belongings only took 2/3 of truck and another customers things were added to truck.
Truck was driven illegally on Ocean Parkway in Brooklyn NY. Went under a low bridge and ripped the top off. Truck was abandoned on side of road and towed to impound and left there for 10 days with no roof, open to rain and heat. Accident on July 1 and company never informed us. Goods delivered on Aug 3. Boxes had all been repacked. Random things thrown together: kitchen goods with pictures in frames, Christmas items with games, a box of over100 DVDs with an inch of water in the plastic container which had the top crushed and the contents of 8 large UHaul boxes of clothes stuffed into 5 kitchen sized garbage bags, damp and molding.

James, original Service Rep was told to not respond to my phone calls or texts. James said American Eagle Moving was not a broker, shipped only in American Eagle truck which had clearly marked cubic foot lines so the customer knew exactly how much they were shipping. James said they did not use subcontractors and the cost was $6.00/c.f.

The truck that arrived was a Penske truck that was rented in Dayton OH by moving.net, 2776 E 65th St, Brooklyn NY. 11234 201-443-7171. The truck that delivered was a different Penske truck (I have photos of both trucks license plates) and the movers said they were subcontracted by American Eagle.

I have phoned and texted Isaac Zait, 201-443-7171, American Eagle, and Service Rep, James, 551-800-1114 multiple times and they will not respond.

Move size: 2 Bedroom Home Service cost: $11650

This move was nothing but Joy brought into my life. I was bombarded by calls by every company that you could dream of.

Larry called and seemed to care about my wants and needs when it comes to moving to a new home and new state. My husband said he sounded like a genuine person too and that's saying a lot.

Move day was easy as well as the delivery day. We were kept in the loop on when to expect everything whether it was pickup or delivery.

With customer service like they gave my family, they deserve 5 stars and a huge hug. Thank you and bless you all.

Move size: 4 Bedroom Home Service cost: $7640

I took a new job and knew that moving was going to be a huge part in this. I was thinking that the move may be a little stressful because why not, I am moving all my stuff.

I told a few companies what I was looking for and the only thing it seemed like they were looking for was my wallet.

Ethan from American Eagle seemed to care less about money and all about assisting me. He made sure I knew what was going to happen and how the days were going to go.

The pick up was exactly as described. The nice packing of all my boxes and furniture was done, as well as my floors were protected. Easy easy.

The drop off was faster and seemed to be so simple for the movers. They were so happy and thankful that we were polite to them.

I can’t thank you all enough. You saved me from having a stroke and nervous breakdown.

Move size: 4+ Bedroom Home Service cost: $12240

When I first spoke to Darren it was a great conversation and it was very informational. I did not have a clue of what to expect when it comes to moving.

I felt / thought that I knew everything after or conversation. I was ready and packed up with the kind hand holding that I required. I knew that the move was going to go great because of my intuition.

I was right and I had all my ducks in a row. This was great from the beginning all the way to the end. The price was so fair and I was absolutely impressed with this companies ethics. If you are moving call Darren or anyone really at American Eagle they will help for sure.

Move size: 4+ Bedroom Home Service cost: $14105

The company picked my stuff on 6/26 with one bedroom furniture and 16 boxes of personal stuff. I was told they will deliver the stuff in 3-5 days. The estimate is $1667, but the guy who picked up insisted that I pay $2773. For the next 3-4 weeks, we contacted the company so many times and first we were told that our account was handled by another department, and the other department never picked up the phone. We filed police report, BBB, FMCSA, and the guy who picked up the stuff, who turned out to be the president of the company, repeated lied to us and threaten us: "call the police, I don't care!" Of course, police refused to search for them because they has a DOT #.
Today is 9/16, my check was cached a long time ago, and my stuff totally disappeared. Today I received a message from BBB that American Eagle LLC replied to them that they don't have my account on their system. What a laugh! I have the moving sheet with me with my account #AH833079.

Move size: 1 Bedroom Home Service cost: $2773

There were many companies that contacted us to move. They all seemed pushy and like their rent was due that day or else we weren’t going to be able to move.

Not a fun experience to go through. Not at all. When Justin called from American Eagle you could hear the sincerity in his voice that he wanted to help and take care of us.

I never thought a mover was going to be so affordable to move as far as we did. They were though.

The phone calls from Justin were informative and so helpful. He made sure he held our hand the entire way through. He even checked in on us before move day.

The 4 men that arrived were in uniform and the truck was very clean with all the logos, phone numbers, and website. Very good looking truck. They were so quick and careful loading our stuff.

The delivery was just as wonderful as the pickup. They were polite and careful and they set everything up for us. So glad they went the extra mile for us.

When we paid the bill it was spot on from what we were quoted. That was the shocking part. Thank you Justin and Thank you American Eagle for the excellent service and move.

Move size: 4 Bedroom Home Service cost: $9640

First red flag: why is every review either 5 stars or 1 star? It's because the 5 star reviews are fake.

1. They gave us an unrealistically low estimate. We said 25 boxes and some furniture items. We ended up with 28 boxes and less furniture, yet once they loaded the truck, they said it was double the price. And we had to move out the next day so had no choice but pay. This is part of their plan.
2. They stole our deposit. They asked for a 35% deposit. We gave our account and routing number, and they generated this bogus check that said "Billing department." Then when they picked up our stuff, the movers said we didn't pay a deposit. Of course, no one's in the office (no one is EVER in the office except for temps that they hire every week), so we had to pay the deposit twice. They promised a refund, but after a month of phone calls and lies about calling us back, they said they wouldn't refund.
3. We changed the delivery address. They confirmed with us 3 times. Then on the day they were supposed to deliver, the movers were at the original address, 2 hours away. The office and the movers DO NOT TALK to each other. The office just takes your money and ignores you once they have your stuff. They subcontract movers, these guys are just random guys that rent trucks. Every truck we saw with them was unmarked. They said either I go to them for my stuff or they'll put it in storage and I'll have to deal with it. So I had to drive 2 hours, get a Uhaul, and drive two hours back.
4. The movers said they couldn't bring the 18-wheeler into my neighborhood (which is a lie, I see them come through all the time, as the house is on a main road). They said I had to pay a $500 shuttle fee. I said no, that I would rent a uhaul. Turns out, they had just rented a uhaul to provide "shuttle service" for another delivery (the uhaul person told me, and they had a uhaul truck with them). They literally lie to you and say that they can't take the truck into your neighborhood, then they charge you $500 to rent a uhaul for $40. It's all part of their plan to rip you off.
5. Our boxes were totally smashed up. Things were spilling out of ripped boxes. We saw the inside of the 18-wheeler. Things were thrown haphazardly. Everyone's boxes were ripped apart. The movers kept asking us, "Is this yours?" and showing us other people's things. They also lost some of our shelves.
6. Once they have your money and your stuff, they will ignore you. They're open 9-5pm but take 11-1pm lunch. I think they hire temps, because every week or two an extension would stop working and I'd be directed to someone new. They will NEVER let you talk to management. They will say that the manager will call you once they're out of a meeting and will never call.
7. They will NOT GIVE YOU RECEIPTS OR ANY PAPERWORK. When they movers picked our stuff up, they had me sign all of this stuff, and before I knew it, they left without leaving me copies! I called so many times asking for copies, and it was always, "Oh I'm just a secretary, everyone's in a meeting." This meeting lasted a week. Then it's always, "They'll call you right back." They never do. They took all of our money, stole our deposit, took our things, and refused to give us any paperwork. We didn't get a copy until the movers delivered our things (to the wrong address 2 hours away).

In summary,
1. The 5 star reviews are fake. Just think about it. What company is either 5 stars or 1 star? The 5-star reviews are fake and the 1-star are real. Every 1-star review reads the same, and 100% echoes my experience.
2. Once they have your stuff and your money, they will never help you.
3. The office and the actual movers do not communicate at all.
4. They will steal your deposit and make sure there's no papertrail. NEVER TRUST A COMPANY THAT WON'T ACCEPT CREDIT CARDS. Credit cards leave a papertrail and you can dispute charges.
5. They will underestimate costs then double costs once they have your stuff and you have no other options. DO NOT TRUST A MOVING COMPANY THAT WONT SEND SOMEONE TO MAKE AN ESTIMATE. My move was ultimately $5,000. What company would be unwilling to send one person for an hour in exchange for a $5,000 transaction?
6. They will destroy and mix up your things.
7. They will lie about where their trucks can go because they know that chances are, you won't be able to rent a uhaul and do it yourself. They rip you off for $500 for this "shuttle service."
8. This is not a real moving company. It's a handful of guys in an office somewhere that hire temps to answer phones. Then they pay other people (I think of the 6 movers I interacted with, 2 spoke English) to move your stuff. They don't talk to the movers, and the movers aren't actual employees.

This company will steal your money, rip you off, and destroy or lose your things.

Move size: 1 Bedroom Home Service cost: $5000

Great company! We had to move quick and they were extremely professional and friendly. We needed the just our large items moved and the team quickly and safely moved our items out of our house and into both our storage unit and apartment with ease.

They were exceptional at getting all our stuff organized to fit into the storage unit with even some room to spare. They even coordinated with me as to where each item should be placed in the new apartment.

I highly recommend this company and will call them again when we move in the future.

Service cost: $735

American Eagle did a great job moving my family from Ohio to Georgia. We use their full packing service and they wrapped and packed and bubble wrapped all of our glass items and China wear. It was really nice having a real mover for the job I heard a lot of horror stories about moving but this is not one of those companies they were real mover not a broker American Eagle was the actual company who showed up for the move I was very pleased with their service. They actually even over quoted our job and when they picked us up we had a less cubic foot and then our price went down it was really nice to receive a real service from a real mover.

Service cost: $5429

American Eagle movers got my things moved from Ohio to California in seven days. Two weeks ago I hired them, the next week we got the whole thing started and now a week later I’m already moved in my new home in California. Nothing was missing and the costs for the service were reasonably charged as compared to some other price quotes I received from some of the other moving companies. At the end of the day all I can say is that I am happy I went with my instincts to choose American Eagle Moving.

Service cost: $5400

After documenting my inventory and sending videos of my household goods they show up with a small truck. I have a three bedroom house. Recliner sofa and chair. Dinette set. Grandfather clock. Two treadmills. King bedroom set. Queen bedroom set. Patio furniture. Kayaks. Yet they send a small truck. Have been here since 1 pm and still not finished and it is almost 11 pm. They don’t have enough room to take my kayaks, paddle board, bikes or treadmill. Great. Now what am I supposed to do? Not like I can toss them in my Prius. Don’t believe a word they say. They also want to charge me to go up stairs. Even though they told me they only charged for stairs on the outside of the house. Movers are very much like politicians. They all lie.

Move size: 3 Bedroom Home Service cost: $7000

I'm a pastor and was called to a church in AL from KY, and had 3 weeks to move while still working full-time. So we had to do a full-service move.

*Booking*
-All of the customer service people were very pleasant with excellent service throughout our entire experience
-We had 3 different estimates over our move. The initial estimate was around $5300. The 2nd estimate was around $6100. The 3rd jumped up to over $11,000. The problem came in estimating. During our initial estimate, the company didn't collect our information accurately. The 2nd estimate updated the first, but as we found out later the representative did not do a very good job of coaching me through our inventory on the phone and estimating our cubic footage. When the Quality Assurance person contacted us and walked through our items with my wife, there were several items missing from the inventory, including boxes and the "little things" I was told not to worry about, which increased our cf from 1500 to over 2500. Doubling the estimate put us well over our budget, but we were a week away from moving and had no alternatives.

*Packing*
-Movers showed up as scheduled. The truck was under the name Moving Accounting Department LLC instead of American Eagle Moving, which confused me.
-We were told there would be four movers and one supervisor. There were actually two movers and one supervisor/driver. None spoke English well.
-The movers left a bunch of our stuff. We specifically told them not to pack our two bedroom closets (we would pack those in our cars to have our clothes and stuff). But they completely forgot our coat closet, stuff from both bathrooms (i.e. trash cans, shower curtains and hangers, toothbrush holders, hair straighteners/curlers, items under the sink, etc.), kitchen trash can and floor mats, some wall shelves and decor, ironing board and iron, window treatments, etc. We estimated a conservative total value of $2300 worth of stuff, more than half of which we had to discard.
-The crew left our place a mess: their food and packing supplies throughout the house, cigarette butts all over our front yard.
-We were charged $140 for a long haul and $140 for excessive stairs. We have a short driveway that barely fits my SUV in it, and were in a 1-story home with 3 steps into the front doorway.

They didn't finish their packing until about 10:30pm, at which time I had worked a full day and had been there with them without dinner for 6 hours. I was exhausted, not thinking straight, and wanting to be done.

*Resolutions*
-We contacted the company about the issues of 1) the mess that was left by the crew, 2) the fees charged for long haul and stairs, and 3) the stuff that was left behind. I'll address the resolutions for each in turn.

1) After showing pictures of the messes, the company offered us $150 discount.
2) After showing pictures of the house, the distance from the curb to the door, and the lack of stairs, the company refunded us the $280 fees.
3) The stuff that was left behind was a big issue for us. Since we were packing our own closets, we didn't have space for bigger items, like our kitchen mats and trash can, window treatments, rugs, wall shelves, etc. We were able to fit in some of our bathroom items and a number of smaller items. We sent the itemized list to the company with values, and after lots of back and forth with the company, they offered us a $200 discount for our hassle. We expressed that we would take that discount, but that it didn't suffice for over $1,500 worth of items discarded. They then offered us a $1,000 discount in order to make us happy. We felt that was a more reasonable and acceptable discount.

*Delivery*
Our truck was "promised" to be here on Friday. It was less than a 400 mile trip. We traveled Thursday to be here for Friday's move. The truck was delayed and we were told it would not arrive until Saturday morning. Saturday morning we were updated that the truck's issue still hadn't been resolved, and later that that the truck wouldn't be coming until Sunday. I am writing this Saturday afternoon as we wait for our stuff to be delivered. I'll update this section after delivery.

TIPS
-Make sure you have a very thorough inventory of what you need to pack. Don't rely on the person coaching you through it.
-Have multiple people do a walk-through. I was exhausted and didn't realize they left so much stuff in cabinets, drawers, and closets. Yes it's their job to do, but best to go behind them and triple check.
-Take pictures and document everything

I've given them 4 stars because of 1) excellent customer service and communication, and 2) they did, in the end, offer us a reasonable discount for the issues we faced.

Move size: 3 Bedroom Home Service cost: $10200