American Eagle Moving Company

I was so happy with the service, I had to write a review. These guys helped me with moving, got all my stuff into the truck and delivered it. Well I guess that's what they're supposed to do. But what really stood out for me was the fact that I felt so comfortable with them. I never had any worries during the whole process. They were super nice and took care of all my stuff. There was no damage, and they communicated with me every step of the way. I was moving all alone, and I really appreciate the professionalism and care of this company. Very satisfied.

Move size: 1 Bedroom Home Service cost: $750

Last minute I had to relocate for my job. I'm originally from Florida and lived here my whole life here and I had to move across the country to Denver and had 1 month to finalize plans. I was very nervous and never used a professional mover before and I quickly learned that 10 companies contact you in the first hour. I took my time I did my research and American Eagle got the job. These guys knew exactly what they were talking about and we spent a lot of time back and forth but it all paid off. The foreman was extremely nice and his crew was well-managed. Everybody was respectful and was willing to do whatever I ask of them. I was in contact with the movers and the actual company the whole time in transit and there was not one minute of this that I did not feel comfortable. It was just an excellent move start to finish. I would highly recommend them for anybody looking for a professional mover who is as detailed and honest as they are.

Move size: 4+ Bedroom Home Service cost: $7350

All in all, American Eagle Moving Company failed to provide moving services and are claiming regardless of a defaulted contract they are entitled to my initial 35% deposit of $1028. 65. My contract was originally created 1/20/18 with a pick up date as 3/30/18- 3/31/18. A series of unfortunate events occured starting with my initial check deposit being processed by this company twice, on 1/30 and 2/1, totaling $2057.30. I originally began to dispute this extra $1028.65 withdrawal with my bank, Exceed Financial, who suggested I reach out to the movers first. After following up with American Eagle Moving, they acknowledge this "mistake" and offered to credit my account or mail me a check. I wanted my $1028.65 returned back to me via check as soon as possible. Fast forward several weeks and too many phone calls to count- I am assured by Sasha (x618) on 3/15/18 my check will be "cut" as at this point I have recieved after no check and am told consistently they are working on it. 3/26 per Derek (x9032) my check is still not sent and I tell him he must credit my account as I will not be paying anymore the upcoming weekend. After myself and my mother reaching out the week of 3/26 my move date continues to get pushed back due to the truck leaking oil/ being in the shop. My move date is confirmed for 4/1/18 via email on 3/31/18 from Robert (x9030) from dispatch and to expect phone call from driver later in the afternoon. No calls from driver or further contact from company Saturday, Sunday or Monday even after several phone, text and email attempts. I am now being told although no movers showed up or that nobody even bothered to call me until I reached out again on 4/5/18 my initial deposit is nonrefundable, stealing $1028.65 right out from under me with no explanation. They do not care they DEFAULTED on their own contract and placed me in a bind to find new movers and storage last minute. Everything that could go wrong did go wrong for me in placing my trust in American Eagle moving and it is now being taken up with my attorney, the Better Business Bureau, the Attorney General, etc. I cannot warn others enough to stay far away from this "company" who con you into believing they are a non- brokerage moving company (another lie). Do your thorough research and find real reviews- not fake ones made day after day by company employees. Absolute nightmare and it is still not over yet.

Move size: 1 Bedroom Home Service cost: $2900

If I could give this company zero stars, I would. Please stay away from it if you want to have your stuff delivered on time. Let me start here. We liked the quote we got and this is why we went with American Eagle. 5 days before the move, they called us and asked to have the movers come 3 days earlier, as their truck broke down, but they said they would have the one that is coming through Denver and we would get our stuff in Nashville in just 3-5 business days. So, of course, we agreed even though we had to make some changes to our new lease. They also promised that our original price would not change since we are accommodating them . But guess what? Once the movers came, they said it would be an additional $1000, as we have a lot of stuff. Well, we were only 3 boxes over the original estimate done by Chris - the sales guy. Anyways, at that point, we were, figuratively speaking, "held hostage", as we were supposed to leave the apartment in just a few days. So we agreed to pay extra, the movers packed our stuff and we headed to Nashville with only a few things, as we were originally told it would be only a few days. Today (and it has already been 12 days) we still don't have our stuff. Every time we call them, they say they are working on finding a truck to deliver our things that still sit in Denver, but nobody knows when it might be: a week or 2 weeks or maybe a month from now. Yesterday, we finally got to speak to the manager and he was just nasty. This is the first time anyone spoke to me this way in the U.S. (and I have been here for already 7 years). He somehow made it our fault that our stuff is not in Nashville and that we chose them. Wow..and then he just hung up on us! Folks, stay away from them if you don't want to have a nervous breakdown. P.S. Once we get our stuff, I wonder if we find everything in the same condition it was picked up..

Move size: 1 Bedroom Home Service cost: $2800

Let me start off by saying this is the first time I have ever used a moving company. I chose to use this company because the price was reasonable and they seemed to have a good reputation. When the movers showed up on move day they wrapped my furniture and loaded the truck quickly and professionally. I watched them load the truck and they explained everything to me as it was happening. When they got to my new place in Florida everything was put back together for me and I was relieved to see that my furniture looked exactly as it did when it left. I could not ask for a better move. Thank you to all the staff at American Eagle Moving for your help! I will recommend these guys to anyone I know that is looking for a mover. Very professional and affordable.

Move size: 1 Bedroom Home Service cost: $2400

I chose this company because they gave me a quote base on the weight of my shipment. Now they came to pick up my items and charged me for cubic feet and packing material when everything was already packed. They packed a glass and a box that I had left and they charged me and told me that I needed to pay them now $ 512 more than they estimated for packing materials. I do not recommend this company to anybody. Many of us chose a company because what they promise to charge. They will charge you more and they will not answer the phone when you call to get resolution of your concerns. DO NOT PICK THIS COMPANY FOR YOUR MOVE.

Move size: Studio Service cost: $2847

American Eagle got me through my first long distance move. Without them, I don't know what I would do!

I normally rely on family to help settle in new homes, but moving from Michigan to Maine meant calling in backup. The staff was kind, considerate, and quick to respond to any of my questions. I was worried that my valuables would be damaged in the move, but American Eagle made sure that my possessions were packed safely and securely.

I am beyond appreciative for the people at American Eagle. They made a terrifying experience much more manageable. I look forward to future experiences with the company! 10/10 would recommend!

Move size: 2 Bedroom Home Service cost: $2150

It has been 22 days and I do not have any idea where my furniture is. I have called the company several times and each time the customer service person has said that they would get back to me but 22 days later not a word. American Eagle said it would take about two weeks.

I received a written quote from American Eagle that the move would cost $10,000. After they loaded my furniture onto the truck, the price jumped to $25,000. What do you do after they are holding all your furniture hostage. I simply don’t have $25,000.

So keep in mind if you decide to have theses guys move your furniture you will get absolutely no cooperation from them and the written official quote they give you is a lie.

Move size: 4 Bedroom Home Service cost: $25000

Thank you American Eagle for helping me with my move. You moved me and my family from Delaware to Pennsylvania. Everybody I spoke to was so friendly and helpful. They walked me through the whole process. They left nothing out and every step was incredibly detailed. We exchanged emails for about a week before I decided to finalize them as my mover. The estimates they emailed were very easy to follow and all the company’s credentials and DOT info was present. I was able to select the dates that worked best for me and the price was great and well within my budget. American Eagle even offered to pack my televisions at no charge. They were straight forward and honest and very understanding. They respected my wishes and provided and excellent service. Start to finish I have no complaints.

Move size: 4 Bedroom Home Service cost: $4500

My wife and I are entirely through the entire process with American Eagle. When we were contacted by Jenny she was very nice bend was very descriptive on what was going to happen on move date. When the mover showed up on time everything went as planned and we were not overcharged at all. I am very happy as well as my husband with the entire move from start to finish. Thank you very very much Jenny and all who work at American Eagle that made this move possible. We will highly recommend you because we both move very often with our current jobs thank you again and again to everyone at American Eagle and definitely a big thank you to Jenny.

Move size: 4+ Bedroom Home Service cost: $15720

American Eagle was fantastic. My move they handled was fantastic! First things first there was no mystery charges. The price they gave me was the price I paid. I loved the service I got everyone was so friendly I actually had fun on the phone with my sales guy. I was pushed to make a deposit or harassed with calls. He gave me my space and when I was ready I put my money down. None of my furniture was stolen and my furniture was the first stop on the route for drlivery. Never thought a move would go this good but I'm happy it did these guys tock.

Move size: 4+ Bedroom Home Service cost: $5600

American Eagle was very patient with me it was the first time I ever had to move and obviously the first time using a service. Nobody on the phone rushed me and always answered all my questions and took my calls. It was not a harassing relationship and I was never pressured to put money down. I gave my deposit when I wa ready. The movers were on time on both ends and even wrapped my TVs and glassware. I know a lot of people have bad experiences this was all good. If I had to do it again I’d make one call straight to them. I’m a satisfied customer happy to share my moving experience with American. Based on all I’ve read a lot of people also had similar experiences.

Move size: 3 Bedroom Home Service cost: $4600

Interstate move from San Diego, CA to San Antonio, TX
I wish I could say that I had a positive experience but I have had the opposite. We hired Titan to help us move cross country and were quoted accordingly. We made three different phones calls to confirm our quote and the items on our quote. We were forced to used their item descriptions and not the descriptions of our own. When the crew arrived to pick-up our belongings before the team even stepped into the door the guy looked into our house and said, "You are not going to have enough room". This immediately caught me off guard as I had heard this is how moving fraud starts because the company knows you moving and they know you can't fight back. They were right.. I was forced to increase the cost of my move about 25% over what was quoted on the phone after exhaustive review. Things like you have a head board and foot board for your bed but you did not mention the hardware that holds the bed together and the wood slats underneath the mattress. We were also told over the phone that the movers would handle the pack unless an item was marked PBO (packed by owner).

The pickup moving team also started to point out items like TV's needed to be in TV boxes and other items that were not marked PBO needed to be packed. He referenced back to a line in the contract that said g that we had to pack all items. I asked why were told about PBO and he said that he had not seen PBO used on contracts before and that we had to pack everything on our own. So after spending $300 on packing materials for my TV's and wall pictures we were able to recover and get all the stuff on the truck. Total additional cost $731+$300 = $1031 in unexpected cost.

We were also told that it would be a matter of days until we had our belongings delivered. As of this posting it has been 15 business days and still no word on our stuff. Upon calling, byt he way you will need to call at least 20 times to get a person as seen in other posts on this forum we finally were able to reach someone in "customer service". We were told that we should not have given the movers such a hard time when picking up our stuff and that now they would deliver when they go around to it. Essentially we are being charged a penalty for rocking the boat about being charged more than the quote. They also said delivery time is an estimate and it could be a few additional months.

Luckily my insurance company (USAA - Thank you to all that have served) is amazing has started the claim process. At this point we have zero confidence we will ever see our belongings again and feel not only robbed but have lost many years of cherished memories. We suspect something has happened to all of our possessions and this company is not willing to tell us about the situation and would rather string us along so that they can keep our money. We were smart enough to take pictures of all of our belongs and should be financially compensated but will still suffer significant losses.

I would highly suggest not doing business with this company but if you do be EXTRA cautious!

Move size: 3 Bedroom Home Service cost: $4411

American Eagle got the job done and did it well. I got a little worried at first when I called and couldn’t get through but I was understanding bring it is the busiest time of the year. It didn’t take long to realize this is a really good company. Luckily I had a few weeks to get my ducks in a row before finalizing a contract. My biggest concern in going into this was that the movers wouldn’t be on time or wouldn’t show. I was also worried once I made my deposit and committed the level of service would fall out but I was way off. My representative checked in often to make sure my items did not change or if I thought up any more questions. I was very comfortable with his level of his concern. I’m happy I worked with American they made me feel comfortable with the outside stresses of a new city and a lot of money invested. Great job.

Move size: 3 Bedroom Home Service cost: $4250

American Eagle was hired by me for transferring all my companies equipment from NC to NJ. I currently have 15 employees and many partitions and office furniture. I considered renting a truck and relocating myself to save money but with my schedule I simply did not have the time or the resources. I spoke to the manager over at American and he told me they handle many corporate relocations. I was concerned that a mover that typically moves homes would not have the experience in this field but American did a knock out job. The movers were scheduled to come on a Monday morning and called me as they were in route. They showed up on time and immediately started breaking down the furniture. All the pieces were labled and placed in the truck very organized in a way that on the delivery end I was able to place them in the rooms I needed them. Im very pleased with how fast and swift the transition was. I would absolutely recommend them to any company looking for professional corporate relocations. As a result I was able to keep my company running and not miss a single appointment. Job well done from start to finish and I was given a great price as well as a military discount. Down to earth company that understands the value of money. 5 stars.

Move size: 4+ Bedroom Home Service cost: $5600

I would suggest everyone if they need any professional, safe, reliable mover which maintain the accurate timeline, they should hire American Eagle. Though it’s not so easy to find out a mover that really respect their clients demand but I might be very lucky to have them moved my belongings. The move was absolutely stress free. I moved from Florida to Nevada. The salesperson Michael helped me go through the moving inventory. I had so many items to move including electronics and heavy furniture. The crews knew what they were doing. There was no incident. All items were delivered intact. I was very happy and tipped them accordingly.

Move size: 2 Bedroom Home Service cost: $2800

I wish I could say I was giving this company a 1 star review solely because my items are still MIA almost 2 weeks later, without any update on when I should expect the delivery.
But instead, my biggest disappointment with American Eagle Moving has been their terrible, miserable, lying, and deceiving customer service. Do not be fooled by the overly eager sales reps that will make you feel all warm and fuzzy inside right before their company completely screws you over. Just be aware that the moment you hand over that 35% deposit and the movers pick up your belongings those friendly sales reps will disappear FOREVER. When trying to coordinate my re-delivery I had sent at least 10 email to Justin, Andy. and Jenny without a single reply. After sending my last email titled "URGENT" and still not receiving any response back I was forced to call the incompetent Customer Service 800 number. Each member I have spoken to in Customer service have all claimed to be a manager and have neglected to show one ounce of empathy or understanding towards my situation. Instead, they have been extremely rude and have talked down to me at every opportunity possible and for some reason are incapable of following up on their "I will call you back this afternoon" promises.
For the past two weeks I have been told by multiple customer service reps my delivery will not take any longer than 14 business days. Earlier this week a rep informed us that a driver has been lined up and we should expect to receive our items this weekend. When following up on this information we are now told that none of that was true and no driver is set up and conveniently enough, now that the 14 day mark is coming up the delivery window has now magically increased to 21 business days. I think any sane person would understand my frustrations at this point. But not American Eagles very own customer service manager, Sasha. Not only was Sasha the opposite of caring and empathy but she actually had the audacity to yell at me. Yelling at your customers..enough said. And lets not forget I was told by my sales rep, Justin, that my items would be stored in Denver (my delivery destination). Were my items stored in Denver like I was told? You guessed it..nope. Instead everything was stored in California without my knowledge. And that low quote of $2,800? Try again. Once my items were picked up by the movers that number sky rocked to $5,400. You have been warned.

Move size: 2 Bedroom Home Service cost: $5400