All My Sons Moving and Storage

I moved several weeks ago and was extremely disappointed doing business with All My Sons - Nashville, Tennessee. The primary problem was the unexplained, unexpected costs. They charged me for 4 hours of over time when I wanted to stop and finish the next day. I had to pay time and a half, but no one told me it would be extra. They used packing materials without asking me and these appeared on the bill. We ended up having to finish the next day and they charged me $125 to keep my things overnight. I was told there would be no "fuel" charge or travel time the 2nd day, but there was. My complaint is that no one explained or estimated the costs ahead of time. I did not know until the bill was presented. I would never use this company again, nor would I ever recommend them. I sent 4 complaints and one was answered. They offered a token refund. When I sent a counter offer I never heard from them again. BEWARE of the hidden costs.

Move size: Partial Move Service cost: $3350

It took All My Sons (Miami) 7 hours to move my mom from a small one-bedroom apartment to a one-bedroom condo two blocks away. The company charged me $1,000 after sending two unqualified workers to do the job. If it wasn't for my brother, sister and niece who were there to help these people do their job, it would have taken them 12 hours. One of the workers could barely lift any weight. I will never never never again use All My Sons. When I reached out to the owner to express my disappointment, he said he was very happy with his team. I can see why.. the two people made him a lot of money today. Very short-sighted management. He will be out of business soon. Please, don't hire this company unless you want to be ripped off. All My Sons can do that very well.

Move size: 1 Bedroom Home Service cost: $1000

Our move with All My Sons did not go well. Let's start with the day of the move. Horrible rainy day. I get it. But, I was told movers would be there between 12:00 - 4:00. At 2:00ish, I called to get an ETA and was told that the weather had moved the schedule back, but someone would be there before 4:00. At 3:50 when no one had called or shown up, I called back and was asked to do the move the next day. We could not do that, so I was told that the dispatcher would be out to do the move soon. We made the decision to do the move on Saturday due to the rain and not wanting to ruin our belongings. The lack of communication was disappointing. Had someone called earlier in the day, arrangements may have been made so the move could have been done the next day. No one from the company called me; I had to do the calling. This does not qualify as great customer service.

A move that should have taken 2 1/2 hours took 4 hours. There was no sense of urgency from the crew. They spent a lot of time wrapping items; about an hour and a half. That seems excessive for four or five wrapped items. They did not have tools. We had to go buy screwdrivers. The Dispatcher assured me this wasn't company policy, so I guess it was negligence on the part of the crew. Either way, it was unprofessional. They did not know the best way to get the furniture down the steps, nor did they investigate to see if there was a better way. There were two entrances to the apartment. The front stairs are much more conducive to taking furniture in and out. (I would have explained that had I been there when they arrived.) A 50-year old man and a 60-year old man helped move that furniture up the two flights of stairs quicker and without damage to walls or furniture. The same cannot be said about the AMS crew. Don't get me wrong - very nice gentlemen, but not seasoned movers. And, we paid the price for that. I called to complain about how slow they were moving, so the dispatcher came out to check. It was amazing how much quicker they were after his visit.

There were three dressers, one TV stand, one mattress and box springs, two-piece sectional, ottoman, two night stands, two bar caddies, small kitchen table and four chairs, an upholstered chair, and a TV to be moved. There truly was not that much to move. The amount of furniture moved would have gone into a truck a fourth of the size of the one that was sent.

I was quoted $350 and paid over $500. I did not get my monies worth. I have an antique cherry dresser that has marks on the top from being bumped down two flights of stairs on a dolly and now has a huge gash down the front from when it fell off of the dolly and hit the railing. Even if it is repaired, the damage will show. It's an antique, and the gash is deep and long. Again, there was no damage to the dresser when it went up the stairs. The very first piece of furniture that was moved into the new house was put down in such a way that it gauged the wall. No apologies from the crew about any of this.

I have communicated this to the sales person and the consumer care person. No response nor an apology from anyone. Again, not very professional.

Bottom line; we expected professionals and a quick move out of a one-bedroom apartment. That is not what we received nor experienced.

Move size: 1 Bedroom Home Service cost: $500

I called All My Sons to move the heavier items out of our condo as well as a storage unit into a home nearby. Since these guys charge by the hour, I was told it would take less then three hours to complete the job as all we had them move was five dressers, two couches, a chair, a treadmill, an armoire, and a dining room table and china cabinet. The house is only 1.7 miles from both the storage unit and condo, so the drive time was minimal, but this job took a team of three over five hours. They scratched the wood floor. They snagged the carpet in two spots. They placed the armoire in it's spot upside down (yes, upside down). In one instance, when they were carrying an item down the steps, one gentleman dropped it. The other helper said be careful. The comment from the guy that dropped it was, "oh well". Since they charge by the hour, they wrap everything with about an entire roll of plastic wrap and blankets. Protecting the items is great but the pace is slower than turtle speed. Just a miserable, costly experience. DO NOT USE THESE GUYS! THEY ARE A TRAINWRECK and your furniture and home will be too if you rely on All My Sons for your move.

Service cost: $888

I'm extremely happy with how All My Sons handled our move from the Charleston, SC, area to the Raleigh, NC, area. My husband and I have moved many times, and this wound up being one of the most positive experiences we've ever had. The salesman came to our house to give us a binding estimate that wasn't the cheapest or the highest estimate we got .. but it was what we considered a fair price. We chose All My Sons because they followed up, didn't pressure us, and answered all of our questions in a patient and friendly manner. The owner followed up with a phone call a few days later to make sure there were no unanswered questions. The movers arrived ready to work. They wrapped everything and loaded the truck very carefully to make sure nothing shifted. Another one of the many things I liked was the fact that the lead person was so proud of his work he wanted us to see what he'd done after it was all on the truck. Our daughter was at the other end of the move to show them where to put everything. She said they were friendly and did an excellent job of placing all the items. I would definitely use them again!

Move size: 3 Bedroom Home Service cost: $3200

On May 11 I was quoted $139/hour for a 2 hour, 2 man move within my town. Three business days before my move All My Sons changed the rate to $179 per hour for a 6 hour, 3 man move. According to the company, my initial quote was given by an inexperienced employee. With only 3 days to go before my move, I was unable to find another mover. Therefore, I was forced to pay the $179 per hour for 6 hours.
Do NOT book your move with this company that employs bait and switch tactics!

Move size: 1 Bedroom Home Service cost: $1442

Booked moving for 9/1 on 7/28 - scheduled for morning move. Got call 48 hours before move stating all was set, movers should be here on date of move between 8AM and 9AM.

On date of move, 9/1, after 9 AM I called to see what was going on. Was told I had been scheduled for 1PM - 4PM. Okay.. that was the first problem.
Around 1 I got a call stating that they would not be able to come me on the day that was booked over a month in advance. I was called about 30 minutes before their adjusted move window, mind you. Was told I could get moved on 9/4.

I was left high and dry, and my only consolation was a $20 per hour discount., meanwhile all of our things remained packed and time wasted.

Avoid at all costs, unless you like last minute cancellations.

Move size: 2 Bedroom Home Service cost: $500