Across U.S.A. Moving & Storage

Don't ever trust these guys..I would love to give zero starts if there is one such option.

I booked their service to move one BHK from Dallas to Utah for ~1750$. It turned to be 2500$ while the move completed after 1 month.

First thing, seems they don't own trucks and so they look available trucks on your route. If they get one immediately, you are lucky. Otherwise, you end up waiting for month like me. A month after repeated follow ups and phone calls. God knows, if I don't follow up how long would it take. Not to mention, for items in their ware house beyond one month, they charge you as if it is your fault.

Second thing, seems they have ware house only in Dallas. So, if you happen to book any where else, they store your items in Dallas only until you are ready to pick up your items in destination. If you happen to be my case where you are moving to a new city and need to look for apartment after reaching destination, then you can't load your items on truck. They don't keep your items in any storage area at your destination. Either you have a residential address or end up keeping in storage area.

Third thing, they send your items to destination only on 18 wheeler biggest truck on the road. Don't be surprised if the truck won't maneuver to your apartment complex and you end up paying another 300$ for shuttle service. Btw, they won't let you book shuttle from UHaul for 20$ rather they would do it and charge 300$ from you. Also, the driver won't even make an attempt to maneuver the truck into the apartment complex. He would simply say "I know my truck much better than you man!". In spite of my apartment authorities saying that they never had problem with any truck maneuvering the complex, the driver din't make an attempt. Why would he? Who doesn't want additional free money?

Finally, the moving coordinator talks very lovely and promises that she won't sleep until my items are shipped. Don't believe them. All lies. After you book the moving service, she rarely responds to your call/mail and even if it would be a customary standard response.."I am working on it and you will be loaded into truck as soon as possible. Apologies for inconvenience". But they mean none of it.

Stay away..You are warned..warned..

Service cost: $2200

The worst ever moving experience with Across USA. Probably the worst shipping company.
Never get into Across USA with any business.
Across USA will start with a sweet quote and there you fall prey.
Stay away from this company. Else you will go through several agony dealing with them and regret later.
I shipped my items from Texas to California.
Below are my feedback and How I was treated by Across USA:
1. Discriminated, by refering my financial status and Mr. Yair mentioned  for the money you paid, you donot deserve a prompt delivery, Else pay $1500 for a guaranteed delivery
2.Intentionally delayed - Inspite of several requests to them to arrange for proper delivery without delay , they intentially refused to deliver it on time.
3. Tried to charge more by delaying and pressurizing the customer - This company intentionally delays and when you keep following they say we have a guaranteed expedited delivery option and for which you will have to pay $1500
4.  Tried to charge 100% of the total amount with false commitment on delivery date by sending an credit card authorization over email and phone calls even before the items were delivered, while 30% has been committed to be paid only upon delivery
5. Trust Reviews from other customers, who have passed through the same phase and got the same treatment. You would find a list of other customers on Yelp who have gone through the same tortures. This company is a very bad example of treatment to customers. And this will spoil any trustful mindset in customers mindset.
I want to keep it short. I have more than 100 email followups and several phone calls with the CEO, Customer Support Manager of Across USA before my items were delivered. Finally  after 35 days of pickup my items were delivered with damages. For the damages they came out with $66 compensation and $120 for delay.
And You have to sign a form to receive that, I did not sign the form, because its like writing a will for them. And below is the extract from the form:: 
"I hereby release, acquit and forever discharge ACROSS USA MOVING & STORAGE, and any of its agents and affiliates, of and from any and all loss or damage to my shipment, premises at both pick-up and delivery locations, overcharge, delay, late delivery, and/or service related complaints. I further agree not to file or continue any previously filed claim, complaint or take any action including any State, City, Federal, Government, Insurance, Subrogation, Consumer, Public, Media, Internet, Arbitration, or Credit Card agency. "Complaints NOT including damage or missing items as noted on inventory at time of delivery. I further agree not to file or continue any previously filed claim (not related to damages or missing items)"
Beware and Be prepared for this if you are using this company for Shipping
Trust other 1 star rating and you will be saved. FMCSA suggests to go with the review before deciding on the mover. I have two cases filed, one at BBB and another at FMCSA against them. .

Service cost: $1457

This company is located in Dallas, Texas. The address is 10480 shady trail 75220. The lady that processed my original quote was Tamra. she was very polite and answered all my questions. The quote was very reasonable for an out of state move so therefore I proceeded with the contract and with this company. I feel like I made a good decision. my pick up date was on July 14 2014. Charles came to my door on time and introduced himself as the team leader. He introduced his movers Jacob and Joseph. All three of these guys were very polite and worked very hard. Charles was extremely polite and professional.He gave us great advice on how to protect certain items. He explained how he could pack and protect it a bit more than what I originally did so I wouldn't have any concerns on my stuff being delivered damaged or broken. They were prompt and organized. My husband and I are very pleased with the work they've done. We would definitely recommend Across USA to anyone. We want to request for Charles Joseph and Jacob to deliver our stuff to Nevada.

Service cost: $2800

Having been moved around the world, literally, while serving in the u.S. Armed forces  I have experienced every kind of move possible. The move from Houston tx to Georgia in November 2013 was entirely nothing but pure crap. As I was recovering from major heart surgery. I could not be present when my household goods were picked up. I learned during delivery in January 2014 that two of the three-man crew packing us out were high on oxytocin and one gentleman even said to my wife, that, when asked her if she could pick them up something to eat was told, "No thanks it will ruin the effect of the oxytocin". This gentleman was the leader of the crew packing us out. Upon delivery, the first item off the truck was a wooden custom made headboard. It had deep scratches in it. The corresponding footboard was so damaged that boards were falling off the foot board.  Every major piece of wooden furniture had damage of some sort.  Legs broken off, crowns broken off, deep unsightly scratches. The Maytag washer had the selection knob broke off, which requires a circuit board replacement to make the machine serviceable.  We shipped a three door refrigerator. They did not remove the shelves inside nor tape them down, resulting in a broken piece of glass, estimated at $265.00 to replace. I urge you do not use this company! Se the photo of how the truck was packed. The flat box in the center is one of three flat screen TVs we shipped. Almost every box had damage.

Service cost: $7484

Let me start with saying that these guys are scam artists, they litteraly kidnap your goods!! they under quote you to engage you, then they show up on their own time and charge you for half of the original estimate(with a purpose, I will explain latter) after they have the money they review the goods and strike with a new cost, in my case over 80% more, they originaly quoted 3577 and it end up being 6541, at this point they ask you to pay the additional amouth to cover for the 50% of the cost, if you don't agree then you will have to pay it anyway because on the original estimate it states 50% charge for same day cancellation. According to my wife the crew that showed up was profesional and very respectful. I just hope my good get delivered safe and sound!! 
CAN ANYONE HELP STOP THIS COMPANY?? I will call a lawer but if only one person does it is not going to be enough!! please join me if you had a bad experience qith this thieves.

Service cost: $6541

Terrible experience with office. Responses were quick until I had a problem, after that I could never get a response from anyone. I was greatly under quoted on the cost. It went from a quoted $2,100 to a total of $4,600. Never use a mover that doesn't send someone out for a quote. Over the phone quotes never work, I found this out the hard way. We went over each item over the phone to get at the initial quote and their calculations only covered half of the loaded space in the truck. The delivery driver and crew were great. The pickup crew was great until the head crewman told me about an additional $700 "Packing Materials and Labor Charge". They packed 4 pictures and 6 glass shelves. How can that cost $700? 100% of all boxes on delivery were crushed. Broken pieces from entertainment center, toolbox, and dents on the washing machine made by a dolly. I'll never use this company again and I recommend this company to no one.

Service cost: $4600

                Admirers of a well-played bait-and-switch should by all means engage Across USA Moving and Storage.  It will cost you a bundle but you’ll see masters at work.
 
                We agreed on a price for a move from Houston to Durango, Colo.  At the pickup, the foreman loaded everything and then informed our daughter that the cost would be $5,000 above the original figure.  Part of that was justified because we had underestimated the number of boxes needed – but not by $5,000.
 
                Another $1,625 was tacked on for packing materials.  Again, part of it was justified as we needed boxes for a large-screen TV, mattresses and a few other items.  We did not need, for example, an ironing board padded and covered with tape.  We asked repeatedly for an itemized bill for these materials and never received one.
 
                At delivery, on a Sunday, the foreman demanded an additional $1,221, claiming that the parking area at our condo complex would not accommodate his van and he had to rent a smaller truck to shuttle in the goods from the street.  We had already measured the area and knew the space was adequate.  A blind chimpanzee could have maneuvered the van into position directly in front of our unit.
 
                When we told the foreman we would contact the company’s office on Monday to resolve the matter, he threatened us with an added fee of $250 to hold our goods overnight.
 
                In addition, five pieces of furniture were broken.  Of those, only two could be repaired.  Numerous heavy-duty packing boxes looked like they had been tossed from a truck.
 
                Finally, we assembled and filed all the required documentation to their settlement company, waited two months for a decision and were told we were entitled to a refund of $72 provided we made no complaint to the Better Business Bureau or elsewhere.
 
                Perhaps the most disturbing element of the entire sad scenario is that we had checked up on Across USA beforehand and found good reviews online.  If this is a reputable moving company, how must the shady operators conduct their affairs?
 
Ed and Marjorie Fowler, Durango, Colo.

Service cost: $9109

I have not received my stuff yet, but I must say my experience with this company so far has been terrible.  
 
Poor coordination, unreliable movers, and terrible customer service.  The replies from the different service representatives I have talked to have not been in line and are occasionally dishonest. 
 
My pick update was a mess.  If you take off work for a window of time or have a busy day, don't expect them to match that window.  After waiting around for quite some time for a pick up estimate, I called at 3PM, saying that I really need to get some things done, is it okay for me to leave.  She said that the movers would arrive at 7PM at the earliest and I would get a one hour warning.  I leave my house, drive about 40 minutes away to take care of some things.  Immediately, I get a call saying the movers will be here in 45 minutes (5:30 PM) and if I am not there, they will have to reschedule pick up for tomorrow.  
 
I was told on the phone a cashiers check would be acceptable for pick up and delivery, so I went to the bank and payed for both one for pick up and one for delivery.  Of course, when I talk to Robin on the phone, she says a cashiers check will not be acceptable for delivery.  When I said I was not told that, she makes it sound like it is a misunderstanding on my end instead of taking responsibility for the poor communication on their end. 
 
After coordinating via email with Robin, she had told me she would get back with a move estimate of the day my stuff would arrive "tomorrow".  They rarely answer their phones or return phone calls unless you leave a pretty unhappy message. Two days later, my call was returned and Robin says that she will call me this weekend to give me a delivery estimate when they have a driver.  That will be a a week and a half after my pickup date and my stuff has just been in a warehouse.  To get the sale, they will mention that it's usually 4-5 days from Texas to Seattle, but they fail to mention that your stuff will sit in a warehouse for 1-2 weeks before hand, you only find that in the fine print.  When I complained that she is not getting back to me when she says she is and not delivering estimates when promised, she lies saying she left  me a voicemail yesterday.  If she left me a voicemail, there would have been a voicemail. Again, a failure to take responsibility for poor service.  
 
This is a dishonest, poorly run company.  Don't be fooled by the polite service representatives on the front end. Updates soon when my stuff actually arrives.  
 .

Service cost: $1150

If a used car salesman and a pick-pocket/con artist had a love child, it would be the owner of Across USA Moving, Yair “Jerry” Gamlieli.
 
If you only take away one thought from the reviews on this page, let it be this: Run. Run for your life.
 
I lived in Texas, and I was giddy for getting an awesome job offer in San Francisco. I start researching moving companies and had many calls for estimates. [EDIT] the luck, Haley with Across USA was the first caller. These sales reps are very charismatic, friendly and wow - they are like your new bestie. 
 
She said, if I had my things picked up on Monday, August 4th, that it would arrive in SF on Friday, August 8th. She told me that the move would cost $1200.  I don’t have a lot of things - so this seemed like a nice deal.  The movers came, and BOOM all of the sudden the end result is $3200.  How did that happen?
 
The moving guys come at the latest possible time on Monday and they took over 7 hours to pack up a 1-bedroom apartment. THEY TOOK OVER 7 HOURS. Then we had to make 3 different payments because my things kept going over the estimated cubic footage. I ended up having to pay over double, just at pick up. Their rule is 50% payment at pick-up and 50% payment upon delivery. 
 
So the next morning, Tuesday, I call the moving office just to be sure we are on track for delivery. Robin, the delivery-date-person, said that they were going to have a truck leave Texas to California the FOLLOWING FRIDAY, AUGUST 15TH. Come again? 
 
This is when I snapped. So, I was put in touch with Josh Berry, a customer service-ish person. I’m willing to bet that the owner “Jerry” is Josh’s biological father. Josh spent over an hour on the phone with me telling me about their foundation as a family oriented business. Who cares? BACK TO ME - let’s fix my problem. So then he offers a few solutions to expedite my order for the cost of $1500. Yep. To have my things by the time they said I’d have them, I’d have to pay $1500 more. Why? Because if you read the fine print on the contract, it says that any delivery dates agreed to by the staff are “merely estimates” and that they can take up to 14 business days to get your things there if they wanted to. And believe me, they do. They hoard your things in an effort to save gas and mileage. 
 
So here I am, not independently wealthy and thinking about how my clothes, my bed, my medications, are all on that truck. They have my life in their immoral, god forsaken truck. I even escalated and started emailing the owner and another VP. Not one member of leadership would even agree to speak with me. Now that’s great customer service. Apparently, the owner was conveniently out of pocket during the few days this was happening because of his “religious beliefs”. I’m sure his god loves it when he rips people off. 
 
So, long story short, I agreed to pay this absurd fee because at this point it’s just about necessity. I was starting a new job and needed clothes and something to sleep on. So, they took my money that same day. The next day, Josh calls me and says that Jerry decided NOT to expedite my things. He said, sorry but it’s just not going to happen per Jerry’s whimsical decision. They blatantly decided to not honor their expediting service agreement after taking payment - with no explanation. And they wouldn’t actually be getting my things out of Texas until Monday, August 18th. That is two weeks from when they picked it up (the 4th). I started my new job on August 11th. 
 
So what about all that money I just gave them? Well, they aren’t refunding it either. Because now, my docking area in my new apartment for the moving truck is about 4 feet too small. So now I owe a $450 shuttle fee so that they can rent a uHaul and unload my things into a smaller truck for delivery. Yay, so not only am I getting totally screwed out of money, but my personal items are just being thrown around everywhere. 
 
So, I sat here. I sat here defeated. And from the first week in August here we are in the last week. It turns out I still owe this ridiculous amount of money and when I asked Jerry and Josh for an itemized list of charges they failed to provide one. Until this day, this large amount of money I owe does not make sense. He sent a list to me that included several “miscellaneous” charges. The good news is that I have engaged an attorney who is currently looking over all the paperwork (looks like I have a case), I’m filing a BBB claim and I’m going to file claims on the charges with my bank. 
 
Today is August 25th. It is way passed the 14 business day guarantee, and they said they will be coming today. Robin gave me the phone number for the driver. I called him for 6 days, since he left Texas, and he would not answer or return my calls. Finally, he called yesterday and said he was coming with my things. I have broken glass, chipped wood, broken furniture, etc. I have taken pictures of the damage, so consider that another claim unrelated to the unethical practices. 
 
So, the moral of the story is that Across USA Moving is the type of company that SHOULD NOT BE IN BUSINESS just based on morals, ethics and out of basic regard for humanity. They took all of my belongings for a month. Without any consideration for what this does to the lives of their customers. They did it to prove a point because I argued - but they should think about who their audience is before they mistreat people. They should know who has powerful connections, as well. Thank goodness I have family and friends that were willing to provide me with food, air mattresses and with clothing. Seriously - think about it. They took my life from me during one of the biggest times of my life and never gave one thought to my feelings, well being, health or quality of life. 
 
 
I hate them all.

Service cost: $3200