All My Sons Moving and Storage

The movers were not experienced and dragged a piano across a new floor along with damaging walls and furniture. I filed a claim two months ago and was only asking for repair costs to the floor )$800). After filing the claim, the company waited a month to offer me a small compensation (&325). The offer was voided by them after I reached out.. Since then, they don’t answer my emails or ever call back to accept or deny claim. I think they think that it is in their best interests to ignore all emails and repeatedly tell me by phone that someone will be in touch in a few days (I have never received a phone call back from them). I will now start legal arbitration and will be asking for full damages instead of just the single repair. They are just so unprofessional in their handling of claims and just keep making false promises.

Move size: Partial Move Service cost: $1800

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls.

On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for)

When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life.

Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family.

Move size: 3 Bedroom Home Service cost: $3500

This company is run by thieves of the highest order. They gain your trust by lying about their service and destroy your property faster than you can pay them the exorbitant costs they demand. All my sons moving company was hired by us for a move from Memphis to Chattanooga. We were sold a service that was premium and would require little to no concern on our end and we found out the hard way with our furniture and appliances broken or severely damaged in transit and packing/unpacking into storage unit. They were highly unprofessional and we paid an extra $500 for insurance. We have files a formal claim with the company and they only want to reimburse us $300 out of the $10K in destroyed property. They have been uncooperative and I’m seeking legal counsel against them. I wouldn’t wish them

on my worst enemy

Move size: 3 Bedroom Home Service cost: $7000

Customer service setting up the move was friendly and communicative. Even the confirmation call led us to believe it would be a good experience. Moving day came and the three-man crew showed up at the very tail end of the time slot (8-10am). We had discussed the situation at length with dispatch and let them know that the area was an old downtown with small parking spaces. We also informed them that the apartment required a ladder for some aspects of the move (as we had experienced moving in) and they assured us none of this would be an issue. The crew apparently disagreed. After showing them what was to be moved (about 8 pieces of furniture, that's it) and explaining how we recommend they move it (loft area, stairs, etc), they talked it over before letting us know that they'd like to get a smaller truck so parking would be less of an issue. We had no issue with this, as we were in no hurry, and they suggested that it would only take about an hour for them to return. An hour later there was no sign of them. We weren't too concerned at that point, obviously there are complications that arise. Two and a half hours later, however, we began to get concerned. We called dispatch and there was no answer. Called the number he had used to call us -- no answer. Finally, an hour later, a friend called dispatch on our behalf and was able to talk to someone. They said the crew just got caught up with another task and would be at our door in about 45 minutes. You can probably guess where this is going -- 45 minutes came and went with no word. We called again, repeatedly, to no avail. Our friend was once again able to get dispatch on the line, however it was someone in Texas who had no insight into our situation. He promised to have a local dispatcher call us as soon as he could. A half hour later we received a call from a local dispatcher saying the crew would not be returning and refused to assist with our move. He said the crew informed him that they told us this when they left and that they don't have any other sizes of trucks, so it became clear that the "different truck" excuse was simply that -- an excuse to leave. I have no issue with them not wanting to do the move, that's fine. But wasting an entire day of time before informing us of this was awful. We're now in the process of renting a UHaul and calling friends to help out at 5pm. Under no circumstances would I recommend these movers. The inability to contact anyone for support once the crew left is appaling and their customer service skills are lacking in everywhere other than reservations.

Service cost: $50

I was recently moved by All My Sons in Las Vegas.  The manager who assisted coordinating the move, Walter, was extremely difficult to deal with - rude and accusatory in his manner and behavior.  I left EXPLICIT instructions with Walter on how to pack the items to be moved and NONE of those instructions were followed.  The quality of the packing was the worst I've ever seen - I have been moved across this country 4 times plus have had experience with interstate moves 3 times and not once did I ever see anything that approached the horrible level of performance executed by All My Sons.  Several items were damaged and the company actually requested that I sign an indemnification excusing them from liability for damage BEFORE I had a chance to inspect my property.  I was threatened by the manager that I would receive NO SERVICE or assistance with making corrections to the outrageously poor job done by the packers unless I signed the indemnification.  The communication I received from Walter was very unprofessional and definitely not customer service oriented.  The movers who packed my property apparently swept books and other items from shelves where they were stored into a wardrobe box - who in their right mind fills a wardrobe box with books?  It actually looks as if the items were just tossed into the boxes.  I received 4 large wardrobe boxes packed in this manner.  I needed a forklift to move the boxes they were so heavy!  In one of the wardrobe boxes, I found rock specimens, books, and other items piled on top of an inkjet printer.  What was strange about this situation is that I had the original box and packing for the printer and had instructed the movers to use that box for the printer.  The packers apparently don't follow instructions, or maybe they just don't know how to read.   Items I specifically requested receive special packing and handling received none of the special packing I requested.  I had numerous framed photographs hanging on the wall that required special care in packing.  All the photographs were jammed together in one mirror box - no padding, paper wrapping, or other protection.  The mirror packing box was crushed and torn and I'm extremely surprised that the contents weren't destroyed.  Each photograph, in its frame has a value of $500-$1500 - the careless treatment of my property is inexcusable.  The replacement value of that one box alone is in excess of $6000!  My personal property is not garbage, but it certainly looked like the packers thought it was.  Household trash gets treated with more respect than my personal possessions received by the packers and movers in this company.  I will never recommend this company to anyone.  This move was paid for by the Federal Government and my recommendation carries significant weight for any personnel moving into or out of the Vegas area.  I am extremely dissatisfied!

Service cost: $2360

Had to use 1 star because no stars was not possible. DO NOT USE! 6.5 hours to move a 1 bedroom apt. across town I whole heartedly would not recommend this company. They are SLOW, took way to long to load and unload. When I called, I was told that they were going DOWN stairs and had three rooms of furniture. I don't know about you but a table and chairs does not make a room full of furniture! nor should it take more than 6 hours to move a one bedroom apartment! And then wanted to charge me almost $800 What a RIP OFF! And you have to pay or they won't unload your stuff. Highway robbery. They claim to be family owned and treat their customers right. Yeah, just try and complain and see what happens. Rude is what you get., The workers , till were expecting a tip!, Here's one, work faster and you might get one. .

Service cost: $700

I had a move scheduled on the last weekend of the month which I hear is the busiest moving time. When the 3 men arrived they walked in and the "leader" immediately said "This is going to take longer than 4 hrs to move". This before even viewing the house and other rooms. Next, he viewed a front bedroom that I had recently keep a foster dog and her 7 puppies. The room did have a slight "doggie" odor and the "leader" immediately stepped back out of the room and said "Oh, what IS that smell?" I then said, "Well, not that I should need to explain myself to you this is where I recently kept foster dog and her puppies". He then said "That is a health hazard and we can't do this move". No discussion was offered suggesting that they at least do the rest of the house as scheduled and leave that room for me to pull things out of.  The three left the house and sat in their truck in my drive way, so I called the person who scheduled the move and explained what had just happened. He then spoke to the "leader" on the phone, then call me back to say "Well, he is refusing to do the move. Im sorry". No offer to send another crew or anything! II scrambled to find another moving company on such a busy weekend and luckily Buget Movers came through for me and did an awesome job for $50 less an hour! And the move took 3 hrs, NOT over 4 hrs. The bad company doesn't waste your time with them!

Service cost: $159