All My Sons Moving and Storage

Do Not Use! Do Not Use! Do Not Use! Do Not Use! They charged me $1600 to move me 15 miles and didn't even get everything. They damaged $300 of my stuff, damaged $500 of walls and baseboards, stole my granddaughters PS4 ($400), $300 cordless drills and batteries, $700 chainsaw, and charged me for bubble wrap and tape that was very unnecessary. They also damaged the door of the climate controlled storage company and I caught them breaking some of my stuff and trying to stuff it back in a box and hide it. However, they did it all with a smile. Filed a claim and never heard back from them.

Move size: 3 Bedroom Home Service cost: $1600

To start, our movers were VERY unprofessional. Two of them were making loud inappropriate noises as they went up and down stairs in which I could hear them from inside the apartment with the door closed. Also, they took at least 5x 10-minute smoke breaks while I was paying ams hourly. I will NEVER use this company again. In addition, the movers managed to damage about 50% of the items that they touched. I have a new dresser and new table set that was clearly dropped and not properly protected. They both have gaping dents in them. Also, my other dresser is completely destroyed from them dropping it.Management should be ashamed of what I experienced last weekend. Please save yourself the heartache and DO NOT use ams unless you want the worst possible service and most of your stuff damaged.

Move size: 1 Bedroom Home Service cost: $1000

I had breast cancer as a young women. Having All my sons move me was only slightly less horrible. They worked slowly and were non communicative. I tried to get them to move faster and that made them move slower. They would not load the contents of my storage locker as they said rats were present. There were no rats. When we finally got to the destination they said I had to pay the much higher than estimated bill or they would drive off with all my belongings. When I unpacked there was so much missing and broken that I stopped counting at $10,000. They are the worst choice possible for any move.

Move size: Studio Service cost: $950

An employee from All My Sons Moving and Storage stole a $3,500 high definition plasma TV, the storage facility has video showing footage showing the employee from All My Sons Moving and Storage taking the TV from the moving truck to a car. The TV was never placed in my storage facility. For the past six months, I've contacted Deborah Andersen and Doug Hillman at All My Sons Moving and Storage numerous times with no resolution. Since April 2018, they have stalled, made numerous excuses and yet to reimburse me for the TV that was stolen by All My Sons Moving employee.

Doug N.

Move size: 2 Bedroom Home Service cost: $1100

I thought this move was going to be easy. I packed everything myself all they had to do was move my belongings from my house to a storage unit bout 1.4 mlles away. I was told $150 an hour and that was it. At end of move I was given the price which exceeded way more than the $150 an hour. Come to find out I was charged $205 for packing materials. I packed my own things, didn't ask them to do nothing extra especially without telling me. They put what I packed in there bigger boxes, like why are you packing what's already packed? Then once they was "so called" done I was told everything isn't going to fit in my storage and they filled it up all the way to the top. They left my things that didn't fit sitting there, said goodbye and left. When I went in m storage they filled the front all the way to the top to make it look like it was full and once we moved that stuff there was clearly room left. When I moved all my things out of storage there was a tv missing the book and remote was there but no tv. And of course they was so in a rush to leave the truck was already closed up so I didn't get a chance to make sure everything was out. The guy in charged stayed on the phone with personal calls, the new guy was just lazy and the third fellow was asking for things I was throwing away. Guy in charge also offered me side job when I was ready to unpack and move to new home. I filed claim and of course they offered me $30 for the loss of the tv. 60 cents per pound. This is unacceptable! I didn't even want money they could have just got me a new television. I want o pursue this further but don't know how or if its really worth it. It wouldn't have bothered me so much if it was one of the tvs that I bought but this was a Christmas gift from my son.

Move size: 4 Bedroom Home Service cost: $1105

I had a short, simple move that involved 4 heavy boxes and household furniture. The boxes were loaded first then all the furniture. Drove the goods less than 10 miles to new home. They unloaded the truck and it appeared everything had been unloaded. These four boxes where to be brought upstairs and upon reviewing the room they appeared to be all there but since I had moved other boxes into that room it wasn't clear until I unpacked that I was missing one of the boxes they moved. One week later when I finally unpacked this area it was identified that one box was missing that had inside it 3 large photo safe boxes filled with family photos that are not digital. I immediately called the movers and explained that I was missing a box. They stated they didn't have them and the truck was empty. I asked them to interview the three crew members that handled the job as they should know where the box is. They all deny that a box was left on the truck. I believe they have thrown out the box but I have no proof other than I am missing this very important family information. Jenson then Ops Mgr was terrible and dismissive about my concern. When I finally spoke with Paul the General Mgr he seemed more engaged to solve the situation but upon doing his followup had no solution to the situation. Do not use this company they can't be trusted!

Move size: 3 Bedroom Home Service cost: $1200

All My Sons moving and storage was contracted to move a two bedroom apartment fifteen miles down the road. The estimated completion time was 2:45 pm. I was being charged by the hour for this move. During the move, the employees handled my belongings carelessly and damaged several items. At approximately 4:30 pm I inquired about the delay, at which point two of the three employees became verbally abusive to me. Additionally, they began throwing my belongings off off the truck into the yard and yelling profanities at me. I believe this company was attempting to cheat me by using stalling techniques and displaying blantant negligence in the handling of my belongings. Adding insult to injury, I am a disabled individual and had great difficulty in moving my items left in the yard I am horrified and in disbelief of how I was treated by All My Sons Moving and Storage.

Move size: 2 Bedroom Home Service cost: $969

I called to get a quote and I was told that I would be charged $109/hr and that would include mileage and any sort of materials such as mattress pads and such. I wasn't sure on if I wanted to use them, so I told them I would discuss it with my roommate. From that day, up until I booked them, I was berated with text messages and calls three times a day. I even told them once that I was insanely sick and that they would get a call from my roommate. They continued to call and text me thrice daily.

One the day of my move, the movers were late. They called me fifteen minutes after their two hour window had passed, letting me know that they were just now on their way. Once they arrived, we had nothing but trouble. One of the guys was always missing and the other guy spent the entire time complaining about anything and everything under the sun.

It took them two hours to get only HALF of my two bedroom apartment in the truck. The one guy complained the entire time about us moving to a second floor apartment and told us he'd be taking a break to get a drink.

Once we got to our new place, which was ten minutes from our original one, my roommate and I had to wait half an hour for the movers to actually show up. The movers were given specific instructions. All of my boxes had my name on them, and the rooms were also labeled and all they had to do was match up the room and put the boxes there. This was apparently too difficult of a challenge for them.

They told us that they would need another guy to help move my roommate's bed up the stairs and into the apartment. I will admit that my roommate's bed is large and difficult to move. The other two movers showed up and they were the ONLY two who moved the bed into the apartment.

When they finished, the man who kept disappearing gave me my quote and it was $300 more than what I was quoted on the phone. There were many hidden fees that we were not made aware of. We were charged for their fuel, an extra half an hour that they didn't work, as well as packaging materials (which once again, I was told was included in the original quote).

Originally, I told my roommate that we would unpack a bit before I called and had a conversation with management to get a partial refund. Both of us we went to start unpacking before we realized that none of the boxes were in the appropriate rooms. The movers had just given up and had left everything in the living room. They had even ignored the boxes that were marked fragile, and stacked various boxes on top of them.

I instantly called to complain and was put on hold twice before I was given to the director of this team. I explained my situation and he called me a liar. He said 'that this highly unlikely, since he had sent out his best two guys and they were highly experienced.' I even explained that the crate that had my video game consoles had the top shattered and many of my games were bent. My demand for a refund was ignored and instead, I was told I would receive a packet within 24-48 hours to receive some sort of reimbursement. This was two weeks ago and I still have not received said packet.

When I returned to my old apartment, we found out that they had damaged the walls as well as hidden about twenty small boxes in my roommates bathroom so they didn't have to move them. They caused thousands of damage to our belongs and we still have not received compensation and their movers and management are entirely unprofessional.

Move size: 2 Bedroom Home Service cost: $750

We moved across town approximately a month and a half ago. On the day they arrived, many of our items were packed well and put in the truck carefully. We get to our piano, and it all went south from there. They wrapped it haphazardly, even after me mentioning something. Then, as they took it down our apartment complex stairs, they dragged the side of it and both gouged the piano and broke one of the stairs. Our movers response was "just kick the stair back in it will be fine." After completing our move, I began the claim process with All My Sons. I submitted photos and a claim form and it has now been 26 days with zero contact or momentum in the claim after repeated email attempts. And every time I email, I am told that person no longer works for them and given another address. Seems a very sketchy place.

Move size: 3 Bedroom Home Service cost: $1200

I paid my deposit but they never showed up for the move. They were apparently overbooked, but instead of calling me to let me know or to reschedule, I had to call them to ask where is the moving truck? The soonest they could reschedule my move was in 3 more days! I cancelled and they credited my deposit. I wound up going with Movers Academy who were able to schedule the move in 2 days. Movers Academy did a great job and I highly recommend them. I would not take a chance on All My Sons again.

Move size: 3 Bedroom Home Service cost: $1000

If I could give no stars I would. We scheduled a move for this afternoon a month ago and paid our deposit. The crew shows up to our building (to move our 1200sq ft apt on the 2nd floor) and decides its "too far of a walk" and leaves. We didn't even know they left! A customer service agent called and told us! We asked for another crew then and he said he would call us back. He didn't. When we called back he danced around the issue until we asked for a manager. The manager told us it was "tough" and said he would issue a refund for our deposit.
They totally left us in a lurch. We need to be out of our apartment tonight! We didn't rent a uhaul or ask friend for moving help because we paid for who were thought were professionals!! Now we are left scrambling, waiting on a refund, and stuck begging friends to come help!
Who does that to someone? Way to make a stressful day even worse All My Sons!

Move size: 2 Bedroom Home Service cost: $500

I’ve used this company twice trying to give them a second chance but it won’t happen again.
The first time I had them out just to unload a UHAUL and the guys were great. They unloaded quickly and were careful, etc. However, the guy on the phone confirmed with me the minimum labor cost was one hour. It took 20 minutes to unload my truck and that was fine except that when it came time to pay my bill I was told SURPRISE it was a two hour minimum so it cost me about $300 to get a handful of items unloaded off of a truck.

Needed movers again about two months later. This time I literally had furniture left to move and so elected to just use their truck and have them load and unload it this time. Previous to choosing to go with them I called twice and confirmed rates and dates with both Steven and Jeremy who agreed travel time was to be set at 5 hours with a 2 hour minimum on labor as well as a ten percent discount for being a repeat customer. I was told I would get a confirmation phone call both the day before and thirty minutes out from arrival. I got neither and had to call them to confirm.

Driver got here and has my travel time set to six hours, no notes of my repeat customer discount and NEWS!! there’s now a ten percent fuel charge. Talked to Mark, the owner, who refused to acknowledge that his employees are not going over all of the information with customers and would not remove the fuel charge or give me the ten percent discount. I would’ve gladly told them to walk if I’d not already put down a sizable deposit.

MORAL OF THE STORY: Go with a different company and when you do ask all the questions and ask the person you talk to if they’re taking notes.

Move size: Partial Move Service cost: $800

Not only does this company not take care of your belongings but they also steal from you and will not reimburse for the theft.
Used this company 4/29/2019 to move less than a mile, had several items damaged, boxes left in the garage and one of the workers stole 4 pieces of jewelry and pawned them. 2 items were recovered by police, the other 2 were not. The appraisal for the 2 pieces of jewelry is $19,000, they said jewelry appraisal are increased for insurance value and offered 2 settlements $4000 & $6000. They also said they called the jewelry company which they did not otherwise they would have told them the appraisals are correct. The employee was arrested , trial is 12/4/19. They are not a trust worthy company. Check out complaints on Facebook there is a page dedicated to there bad business.

Move size: 2 Bedroom Home Service cost: $2100

Got charged for "materials" that were not used during the move.When I complained I got a partial refund.What if I had nor complained? The workers were excellent,professional and worked quickly and efficiently they were courteous and very very contentious in all aspects of he move.They saved me a half hour of unload time by busting their butts.The management at the office asked me "what did I want"? I told them that I wanted to be charged honestly and fairly. 62.00 for materials.All my items were in boxes,only five items were wrapped in shrink and tape.All blankets were returned.I asked for an itemized bill of the "materials" I have not received this as of this review.
I would use this company again BUT I would not trust them to provide me with any materials at all. The movers were great and NOTHING was damaged in any way during handling or moving.

Move size: Partial Move Service cost: $1700

My husband and I recently used All My Sons for our short move within NC. A representative came to our house and gave us an estimate on the costs and answered all of our questions. We were responsible for packing everything and all the movers had to do was come to our house and load the truck. The movers disassembled our furniture and reassembled it in the new house at no additional charge. They had protective blankets and plastic wrap to ensure all of our belongings were packed appropriately in the truck. The arrived at our house a little after 10am and finished loading the truck around 1:40pm (3 bedroom, 2 bathroom 1400 sq. ft. house). They arrived at our new home around 4pm and completed unloading and reassembling the furniture not long after 7pm. It was a seamless process for us, nothing was damaged during this move.

Move size: 3 Bedroom Home Service cost: $1418

I gave them a call to get a moving quote. I informed them that I needed a quote with Packing and Moving – Full service along with a second pickup stop at the storage unit to pick up balance stuff and unloading at our house. All three stops are within 10 miles of each other. I also confirmed that their quote needs to include disassembly of furniture at the apartment, assembly of the furniture at the house. I requested that you add whatever to assemble the stored furniture as well. They responded that they cannot give me an accurate moving quote without looking at everything that needs packing. We set up an appointment for the estimator to stop by at our apartment and give us a quote.

The estimator came home. we walked the whole apartment together, Opened every closet, cupboard, kitchen cabinets, vessels, asked if we have anything heavy in the apartment or storage unit, noted the heavy items on the list. Then I showed him the boxes we already had in storage, and he promised to use our boxes and add the kitchen boxes (He specified that they will have different type of boxes that have additional thickness to protect our kitchenware) along with wardrobe boxes to all our clothes can remain to hang) Went ahead to tell me that they are an all-employee company, every employee goes through a 1 week paid training on packing and moving. They will protect our floors and door frames at both locations throughout the house before they start the move and unloading.

The day of the Move

4 good gentlemen showed up to start the move. Protected the entry door and put down some runners to protect the entrance. We signed all the required documents to start the move. Then the lead foremen told us, they did not know anything about packing; they were told everything will be packed and ready to move. They did not bring any packing material with them. We clarified things with the office, that there was some miscommunication at their end, so there was little waiting around, talking the phone and figuring our alternate solutions to keep going. They started the packing with OUR moving boxes. Their management showed up an hour later with a few more boxes to pack and a few wardrobe boxes. Here on out are all the things that went wrong.

The wardrobe boxes did not have rod in them, so the clothes were folded into them.

Our kitchenware was packed into wardrobe boxes due to a lack of appropriate material.

Items were left behind since they ran out of boxes. (We were informed of this after they stood around discussing the plan of action for some time)

UNPROFESSIONAL PACKING.

An unsealed plastic oil container was thrown onto the box of silverware and knives resulting in a leak)

The leak was ignored and the oily box was placed in the van on top of other boxes with clothes, spreading the oil to other boxes.

All smaller kitchen items were just thrown into a box to save space with no protection

It took them close to 5 hours to pack and load a 2 bedroom apartment.

4th phase: Storage unit

Reached the storage unit to realize they have not left enough space in the truck to pick up items from truck. They had to unload the whole truck and reload it back to fill the truck more efficiently to make space for items from the storage unit. They dropped boxes in the storage unit (yet to assess the damage). Completely damaged (beyond repair) cloth wardrobes while trying to move them. It took them 4 + hours to load a fully packed- half full 10 X 30 storage unit.

5th phase: Unloading at the house.

There was no protection put on the house floors are frame etc. during the move. At this time the management called us to demanded payment for the estimate amount plus 40% or the item will not be uploaded. We had to spend time with the operational Manager and his boss trying to understand the huge jump in the price mostly caused by the increase in labor hours due to all their inefficiencies. The amount for packing material was twice the amount as estimated (despite of using our boxes). They gave us a $100 discount, we has no choice but to pay this inflated price to keep things moving. At the end of the call, we were informed that they are going to be charging us labor for their men for the time we spent trying to understand the price increase and they have 2.5 hours left on the clock to unload and they will charge us any time they go over.

End of the day, we had no furniture assembled. Forget the stuff from the storage unit, not even the furniture they disassembles at the house. I had to call them 3 time to get the final invoice receipt from them.

It costed us $2256 for a move with exactly same items from Norther Virginia to Richmond (110 miles) including complete packing of a 4 bedroom house and garage, assembly of all the furniture at the 2 bedroom apartment and unloading and stacking at the storage unit.

This move costed us $2,678.86 for a local move within 10 miles.

WORST MOVE EVER… FOR YOUR PEACE OF MIND, I RECOMMEND YOU DO NOT USE THIS COMPANY.

Move size: 4+ Bedroom Home Service cost: $2687

DO NOT use All My Sons! They damaged the house I was moving out of, and the house I was moving into (broken light fixtures, broken ceiling fan, deep scratches in walls, ripped up laminate, dent in front door, literal hole in dry wall from dropping a dresser through the wall). Not only did we have the stress of buying a new home, but then on top of it a damaged new home now. They assigned us a handyman that we had to struggle with for him to even call us back. He half assed the repairs and blamed All My Sons for damaging so many homes he couldn't keep up. He literally had the key to the old house for a month and waited until the last day to fix things. I can't imagine what we would have done if he were renting and had to be out the next day. Everytime I called All My Sons they redirected my calls multiple times where I always ended up leaving messages. We NEVER had anyone from All My Sons call me back. We've been dealing with them for 8 MONTHS now. All that's left is for them to replace the kitchen floor because of the tears right in the middle in the laminate and the handyman making it look worse by trying to glue it down, and staining a doorway they had to fix because they cracked it. The handyman has completely ghosted us. Instead of doing the right thing they've only offered us $200 for the floor. To replace the entire floor! No one has EVER called us back after we asked them to see if there's any other options. Today we called and were told that apparently they put our case in front of the board a month ago and they said that was that. And no one called, emailed, and wrote us to let us know any of this. So 8 months later we have unfinished repairs and a hideous kitchen floor. DO NOT use this company. It was a mistake for going with a name I knew and wanting to not pay top dollar. NON EXSISTENT CUSTOMER SERVICE.

Move size: 3 Bedroom Home Service cost: $500

We hired this moving company to move us from Oregon to Washington just right across the river. We specifically asked them to be careful with our bedroom furniture. The first thing that happened is they poked a hole in the wall moving it down the stairs from the old house. Once we got to the new house we noticed they had taken a big chunk out of the wood on the leg. We started noticing other pieces of wood furniture that had been damaged as well. They also tipped over boxes in the truck and broke several glass items. They had to be watched carefully when moving things in because they weren't that careful. We reported this to the estimator Mark who we contracted with. He told us we would be contacted to resolve this but we have never received that call. We let Mark know and are getting no response from him. I would not hire this company again and feel we should be compensated for the damages. Isn't that why they have insurance.

Move size: 4 Bedroom Home Service cost: $2196

In late May 2020 we moved from Monument Colorado to Loveland Co. An estimator came to my place and to review everything that needed to be moved. He said while it would be tight he thought they could get it all in a 26ft truck, that it was possible there might be "a little" left over. Then he tried to upsell me on using 4 people instead of 3 (no mention of a larger truck, turns out they don't have larger trucks). I did the math and the cost of the 4rth person versus the estimated labor time did not come close to adding up, so I turned down the upsell.

On the move day they showed up two hours late due to a truck breaking down. They worked for many hours packing and loading (the movers themselves were hard working polite people who did a good job). The time needed to pack and load also ran way over the estimate. At the end they were way short on room in the truck, and they had not yet loaded most of the heavy furniture which would be hard for me to move myself. I called the manager, they were unhelpful, rude, and tried to sell me on having another move at the same price done the next day to bring the rest of my items (mostly furniture). Then they refused to take what they had loaded without a further payment.

The next day I had to rent a 15' truck and move all that furniture myself. I filled that truck completely.

In short they were deceptive, both the estimator and the manager outright lied about the situation and then held my move hostage when confronted with all this. It was the most terrible customer service I have ever received and was an outright hussle.

I would hope anyone reading this will take this experience to heart and find a different moving company.

Move size: 3 Bedroom Home Service cost: $2726

This was my first time using this company it took them 3 1/2 hours to move 15 boxes, king size bed, dresser, 2 nightstands, full size bed, chest, dining room table/ 4 chairs, washer/ dryer and TV stand we didn't have alot and I couldn't understand why so little stuff would take that long and when they bought the stuff to the new place took them an hour to unload everything. After everything was done the total price was outrageous $548 I think they took there time because they saw we didn't have alot of stuff and the company wouldn't make alot of money I will never use this company again.

Move size: 2 Bedroom Home Service cost: $548

I hate to have to report this, but want everyone to be aware:

We recently had All My Sons Moving & Storage move most of our furniture into storage while we put our home up for sale. In the process of the move, one of the five young men who moved us stole a very large amount of cash from its hiding place in a piece of furniture that was not part of the move. The police investigated, of course all the movers denied everything, and the moving company refuses to do anything about it. As of this writing, all these young men are still working for this company.

I hate to have to say this, but please tell your friends to beware of All My Sons Moving -- sadly, they have turned out to be dishonest and disreputable. Steer clear of them.

Move size: 4+ Bedroom Home Service cost: $3000