All My Sons Moving and Storage

Arrangements made were for a truck "exclusive to our move" with pick up 1/6/2016. A semi arrived with 4-5 other moves already on the truck. Delivery date was set for 1/9/2016. When we didn't hear from them we called and were told it would be the 10th, then the 11th, with delivery finally on the 12th. We were also assured that they do not use day labor, however when they arrived on the 12th there were guys they "picked up at Pensky" delivering our belongings. There were several items missing and damaged. When questioned the driver said he would look in the truck for the missing items, but they just left. I called and they said they would bring the stuff the next day. After receiving a rude text from the driver I started contacting the office to try and locate our items. They said they would talk to the driver and let me know. I made numerous calls over the next few days only to be put off or promised return calls never received and messages left unanswered. Finally 10 days later they delivered my bed, lamp, and some of the missing boxes. Some items were never located and I am still waiting to get my damaged furniture repaired. If you are considering using All My Sons for a local or long distance move, RUN DON'T WALK IN ANOTHER DIRECTION.

Service cost: $3000

The guys from All My Sons did an excellent job! They took extra care wrapping my furniture and getting things in place. They even carried a dresser I was giving to neighbor to her. The washer and dryer were a struggle due to the door entrance size to the laundry room; they picked it up over the bathroom counter to be able to squeeze into the laundry room. It was amazing. And they were funny and had a positive attitude the entire time. Moving was actually a fun and efficient experience.

Service cost: $691

I had All My Sons move my belongings on February 9 to a storage facility 2 miles from my house. I sold most of my furniture so didn't have much heavy stuff. I was charged $600! They broke the wheels off one of my favorite things. Even after I had told them to take the baskets out before rolling the cart. At storage they rolled the cart down the ramp and broke the wheels right off! This value was about $150. They finally after 2 phone calls emailed me a claim form which I had to print out and use my ink. I sent it in and never heard from them until I called not only once but twice. They said it was in the process. The last time I called Brandon said it is in the process and that I would hear from them by March 14. As of today March 28 nothing. I called today and Brandon was very rude.That is all I ever got out of them! I recommend when you need a moving company to get someone else that will make things right when they break your belongings.

Service cost: $600

Initially seemed so good but ended up being a nightmare. Wish we'd checked reviews first. Found out at last minute quote didn't include boxes. Driver arrived with no pen and had to find him one to sign initial papers. 2 of 4 guys were great and careful. Lead guy/driver was unorganized, slow and wasted time but spent whole time griping at his crew. While crew was unloading 1st load went back to old house and discovered several closets not packed and misc. items in several rooms not packed. We packed the rest up to try and save time. At new location discovered boxes not labeled because driver didn't have a marker. They bashed in a bull nose corner in our newly constructed home and wanted to 'take care of it by sending driver back the next day to fix it because "he is a drywaller". Final bill was much higher than 'worst estimate' quote. Tried to charge us for using all boxes they brought even though not all used because we provided most of our own. Driver repeatedly said he thought they were all used though I told him repeatedly I had seen them stacked at old house. Had to argue with 'owner' at main office and return to old home to get their unused boxes before amount was reduced.

Service cost: $2850

The person who came to give an estimate was a sales person, like a used car sales person. It seemed as though this company would be awesome, and unfortunately I fell for it. He showed a video and stated they were the only licensed movers in our area. (That was lie number one). He assured that his company could get the job done, including moving a hot tub. He stated the company moved hot tubs all the time. We were required to get 3 estimates and this company gave the highest cost to move our 2500 square foot house to another the same size 280 miles away. We went with them because the "sales person" told some good lies. He said they would have 7 movers and 2-26 foot trucks at our house at 7 am. He said they would be finished in 5 hours. We packed everything prior to their arrival. The evening before the scheduled move, the operations director, called and confirmed the same thing, 7 guys, 2 trucks, 5 hours. He stated that they would start driving when they were done loading the trucks and drive as far as they could for a 12-14 hour day.
Moving day arrived, they were 2 hours late, with 2 movers and 1 truck. The two movers had no idea what they were doing, it was one of thems first day. They said they were just going to start figuring out how to load the truck. They stated there was no another driver for the other truck so they were going to have to load the first one and then drive it back to their office, and pick up the other one truck and bring it back. About an hour later 2 other guys showed up and started packing the truck. About 8 hours later, 3 more movers showed up. The packing of the truck took 11 hours, and there were never 7 movers there. They did not adjust the cost, so we paid for 7 movers. The movers refused to move the hot tub. The manager and sales person conveniently were not available. They also did not adjust the price for that. They were supposed to leave for the new house the next morning at 7 am-we received a call at 10 saying they were on their way.
As they were finishing unloading, one of them brought the final bill. They had added an additional $300 to the bill for supplies-which we had not used. The operation manager stated over the phone we had used the items, so I talked with the actual guys doing the moving, and the one in charge stated we used only tape and plastic wrap. He was able to talk to the operation manager and get that charge removed. When they retuned with the final bill, they had added another $1400. The operation manager stated that the contracted amount was just an estimate, and could go up based on how long it actually took. We argued our case and he did not care. They were rude and unprofessional after they received our business. Once they have your stuff in the truck, you really don't have much leverage, basically if you want your stuff unloaded, you have to pay what they say.
My husband was able to convince the owner of the company that our estimate was for 7 guys, 2 trucks, and included the moving of the hot tub, and that we should be credited for the company not completing the job they were contracted to do. Bottom line, there was no reduction of the contract price of over 5k. The owner did remove the extra $1400, however it was not easy to get him to do the right thing. This was the most painful experience. The sales person and the operation managers are liars and have no clue as to how the guys that are actually moving the stuff work or what they can and can't do. They were not there and still tried to raise our cost twice. They lied about start times, about the second truck being on the way, about how many movers were coming.
The guys that came to move the stuff were very professional and did a great job. One of them was a bit disrespectful, however the others were great. They packed 2-26 foot trucks and only broke 3 glass Pyrex bowls. I will never never again use this company or recommend them to anyone.

Service cost: $5000

Like others who have reviewed, I simply cannot believe how horrible these service was nor express my regrets for not checking out these reviews prior to selecting this company. Having said that, where do I even start. They did not show up until 4:30PM on the day I had to be out. Even prior to that, I had to call them to confirm that they were even coming. Once on their way, the movers got lost and had to call me three separate times for directions and the address again (GPS anyone?). The movers showed up and had no moving pads (claimed some other moving team took theirs) and no tools (simple Allen wrenches were needed to take apart my bed and the mirror off my dresser). As I had already moved all my boxes myself including my tools, I had to run to Home Depot and get tools for them! Their only offered solution was to leave the furniture behind and get it later! They even charged me for the time to Home Depot and back. Once at the new sight they put my bed back together wrong and (it fell apart when I placed a box on it) and there were substantial nicks, scratches, and dents in my mostly new furniture. The move itself had to be one of the easiest ever. It was only furniture from a one bedroom apartment with no appliances, electronics (thank goodness I moved those myself) and no boxes. They charged me $550 and then got mad when I would not give them a tip. This was the craziest, worst customer experience I have ever had and the first time in my life I have been angry enough to write a review. DO NOT USE this merchant. Terrible, terrible experience.

Service cost: $550

This was one of the scariest and most threatening experiences.

Upon meeting the moving crew Friday morning, the lead mover pulled me aside to let me know that they "accept tips". Thinking this was unprofessional and uncalled for, I called the sales rep and was informed that they've had issues with this particular mover and asking for tips.

The truck arrived at the destination 3 hours later than expected. The lead mover kept arguing with me about where items should go. About an hour into unloading the truck, the driver yelled at me that he was hungry and wanted to use my microwave. I informed him that I had ordered pizza which arrived shortly thereafter.

The big shock and scare occurred when they were completed and the truck was empty. The driver presented us with the bill and we paid with a credit card. Then the driver told my brother that I had promised him a tip. (I had left a few minutes earlier to pick up equipment from a store that closed at 3:00 pm).

My brother had approximately 10% of the move cost with him as a tip and he told the driver he had the tip but, before he gave it to him, he would appreciate it if they would take some of the empty wardrobe boxes with them. The driver refused and said this was not part of the deal. My brother said that the box removal was part of the tip. The driver insisted in "seeing the tip". My brother pulled out one of the $100.00 bills and upon seeing this, the driver became totally enraged and began making threats. He grabbed the $100.00 bill from my brothers hand and ran to the truck to "retrieve" something. The other crew quickly threw the boxes into the van. My brother, fearing for his safety, closed the garage door and locked the doors. The van left. We called the police to report the potential threat. We contacted our security department in the community and filed a report to ban this company from coming into our community every again.

I reported the incidents to the moving company, and was told it would be dealt with, but have no assurance that this guy won't be vindictive. Hence, we have hired legal counsel to consider what actions we should take against this moving company.

Service cost: $2997

This was the worst experience I have ever had.They had to move some stuff from our our house to an apartment then store the rest. Well, throw the quote out the window, everything was "this was not included" and then to store the rest was going to cost extra and each storage had to be loaded which was more and this kept going. When I finally got my stuff out they charged me to get the units down, unload them, unpack some stuff that was their packing and charged me to stand there and watch the other movers load. This was this biggest rip off and they are the ones that gives movers a bad reputation.

Move size: 4+ Bedroom Home Service cost: $10000