All My Sons Moving and Storage

***BEWARE** Predatory Practices..

This is a shady Company. They will hire inexperienced movers that will drop, break and damage your belongings. As soon as you complain about it, they will demand payment before the unload is done and before the job is done. If you tell them that you will pay them when the job is done, they will stop unloading you belongings and close their truck and attempt to leave with your belongings ( in other words, they will hold your stuff until you pay them without any reason to believe that you are NOT going to pay them). This is not business, These are mob tactics and extortion..

****BEWARE****

See video..

https://youtu.be/u2fFPW6FZXo

Move size: 3 Bedroom Home Service cost: $1200

We did an out of state move and All My Sons agreed to accommodate us as they usually do in-state moves. The delivery was late by a week, which had to do with their contractors. We understand things happen, however they refused to reimburse us for our trouble because it was “not guaranteed” on the contract. While we understand it was not a guaranteed delivery date, it was the reasonable day we expected our belongings to arrive, and were quoted so verbally. It would have been appropriate to reimburse us for every business day past the expected date of delivery. Their reasoning for no reimbursement was that it was not outside the legal days they had to deliver, which in my opinion is the minimum standard and has no bearing on customer satisfaction and service. They did a nice job of moving our stuff out and do appreciate what they did to get our stuff to us eventually, but overall we were not satisfied with their lack of accommodation with the delivery being late.

Move size: 1 Bedroom Home Service cost: $5400

Stay far away from this company. They will sound like a great company when they come to give an estimate but they will steal you blind. And they will not do anything about it. I trusted Chris when he came to my home for an estimate and that ended up being the worst mistake of my life. We are retired military and have had many moving companies and this one was rated the best so we used them for our final local move. Please beware! The crew that is led by Alton cannot be trusted. So please rethink any decision to ever use this company.

Move size: 3 Bedroom Home Service cost: $2000

We hired AMS to move our families belongings, including packing them.

They decided to leave the boxes out in the snow before loading them on their truck. The boxes themselves could handle it - they were quality boxes with thick walls, but the problem is they left them directly on the laminate floors and piled up. I am quick at unpacking, I had a 3 bedroom house unpacked completely within 24 hours, but it was not fast enough to prevent the melting snow from the boxes from damaging the floor.

We filed a claim, their claims office said it was there fault and offered us a check for damages, but we never received the check.

The second issue is, one of their employees, Jakobi Elester, had sticky fingers and made off with a bunch of our valuables. Jakobi was being supervised by a team leader/manager and two other coworkers and was uniformed in the company's uniform. We filed a police report and contacted the company. The police were able to locate and recover a few of the stolen items, and identified Mr. Jakobi Elester as the thief. When we notified the company, they refused to do anything about it. When the police went to arrest the employee, it appeared he had been transferred out of state.

The DA's office had to have the suspect returned to our jurisdiction, then go through trials. Eventually he plead guilty. Still no word if the company is going to cover the damages for their hired, we assume background checked, verified employee. It would be irresponsible for a company to have employees without insurance for such things, so we suspect they have insurance - so why are they ignoring the claims?

To clarify, since I suspect these are all franchises, this is the Indianapolis, IN location. We are also willing to raise our rating to three stars if the company reaches out to make things right. We now have a police report and a conviction as well as photos and a letter from the company acknowledging they are responsible for the floor damage.

Move size: 3 Bedroom Home Service cost: $4000

Great guys and really respectful, they weren’t the issue I had booked them to move October 9 and went ahead to pay deposit of 100 to have them come to my house that day, well I got a call from their office saying they couldn’t come because the ppl they helped weren’t able to close on their house mind you I had them scheduled for October 9 early in the morning and they said that was fine. Well they called saying they couldn’t make it we agreed on a different day and they had told me that they would charge me $129 and 6% for gas basically a discount due to the fact that they didn’t come on the day that I scheduled them, well that was a lie ! They overcharged me way more only because it was 3 guys that’s not what they told me and that’s not my problem. I called the to tell them what happened and that I wanted a refund they said they would and I still haven’t gotten my refund back very disappointed and will be calling again because they literally overcharged me way more, we just bought a house and the extra money I had left was literally all gone to the movers smh never again. Extremely disappointed bad business….

Move size: 3 Bedroom Home Service cost: $750

Terrible service. I wish I could give 0 stars. They broke multiple things due to not packing them carefully. The movers were not professional at all and the company refused to pay an adequate amount for a replacement and/or repair of our furniture. One of the movers was very rude and he was yelling and complaining about everything all the time, he was literally throwing our boxes from the truck and broke our sleeper sofa besides damaging our furniture and TV. Stay away from this company.

Move size: 2 Bedroom Home Service cost: $2000

I called them in a pinch, when the last company I was working with messed me up. They scheduled an estimation with me for the following weekend, and that person never showed up. I called his contact number and it went right to voicemail. I left a message and never heard back. I called the company to find out what happened and they scheduled a virtual estimation for a couple days later. The guy I spoke with also told me to call me the next day, so I could talk to a VP. I called the next day, and there was no VP to be found. Also, on the day of the virtual estimation, THAT person never called me. But the day after, the ORIGINAL estimator called me. I had found another MUCH better company already, so I didn't answer. Also, this company said they were going to send movers from 6 hours away! These people have absolutely no idea what they're doing. Also, please note that the cost entered is only because this review site requires that I enter something. I never actually used this company because of how horrible they were from the beginning.

Move size: 1 Bedroom Home Service cost: $100

I don’t even really know where to start with the problems that I had. The movers at least showed up at the appointed time, so I thought that was going to show how the day was going to go. It was two people living in a 2 bedroom apartment on the third floor, so there wasn’t a lot of stuff, but everything that we had was packed up. We even had things that we decided to take with us, so out of the probably 43 boxes, we ended up taking 16-20 boxes along with other things like electronics. We are avid collectors and readers so we did have 19 bookcases, a lot I know, but everything was off of them. They spent 4 hours (830am-1230pm) moving everything down into the truck. They even took some things down to the dumpster for me, so that was much appreciated, I know that they did not have to do so. I don’t think that it should have taken them 4 hours to move around 20 boxes, 19 bookcases, and a handful of other things, but I don’t do this for a living every day so who knows. They asked if they minded if they went to lunch, which of course I didn’t mind. So they were gone for an hour. Got to the house, which was about 30 minutes away from the apartment, around 130pm and took 4 hours to move everything from the truck into the house. This is where the real problem starts. They asked us to show them around to see where things were going to go. I had not had a chance to re-paint any of the rooms so it was fairly simple to recognize the rooms. Pink, Purple, Sparkly Pink, and Beige. They started bringing the bookcases in, which they had only wrapped in the blue blanket and some shrink wrap. They kept asking where each one went, which I understand they wanted to make sure things went to the right places. However, they did not use care while taking them up the stairs, so I’m assuming they did not use care when they were bringing them down at the apartment. 9 of our 19 bookcases were ruined. Nails were torn out, the backs were torn off, pieces were chipped off, the bottoms torn apart. Some were leaning and there was even a whole entire shelf missing. My best friends husband looked in the truck for it and did not see it. I could see 1 or 2 things getting damaged in the move, but 9 bookcases? And they were $100 a piece, so they were not cheap. The next part of the problem was that in the end, they just put everything in the living room instead of putting it where we told them. All the boxes were labeled with the name of the room or color, depending on if it was upstairs or not. One of the movers was on a phone call when he was moving things, which was is fine, but take a small break if you need to make a personal phone call. They noticed the damage done to some of the bookcases and had a conversation with my sister about it. Finally, they had moved everything in and it was time for me to pay. $1800 for 8 hours of work. It should not have taken 8 hours, but once again, what do I know, I don’t do this for a living. In doing the math, they ended up charging me for their hour lunch break. I called the office in the following days and informed them of the damage and issues, plus the charge of the lunch break which it was confirmed that they were not supposed to do that. It’s been about 2 months since my move date and it has taken me this long to calm down enough over the damage. Now that I am thinking more on it, I was charged a $180 deposit fee, which was said to go towards my total price. I am thinking that it did not though. I understand that this may have been a fluke and these guys just had an off day, but it is still unacceptable, especially when they were only going to offer me $160 for 9 $100 bookshelves, eventually they ended up giving me just shy of $400 but that still didn’t get me new bookshelves to replace the ones that they carelessly broke.

Move size: 2 Bedroom Home Service cost: $1800

Do not use AMS. They system locks you into a set time frame and they end up charging you more by adding a person or their 18% surcharge for fuel. It took them 2 hours longer to move me that 2 other companies I had used...with one more person. I can see how they do it, their movers are one their phones, and take too much time to wrap up the furniture. When you call customer service, they are rude and will not entertain a credit. They simply say you should use the other movers you used before. This was a horrible and costly lessons for me, and I would recommend to never use them.

Move size: 2 Bedroom Home Service cost: $2000

I hired ALL MY SONS MOVING COMPANY (AMS) March 2023 to move boxes of household items that were packed by myself, and also 1 bedroom set that was to be packed and protected by AMS. The sales person that came to my home assured me that the movers were well trained, and were very good at protecting the furniture so I agreed to let them handle the packing of the furniture.They charged me extra for providing the materials to protect the furniture. The move took place on a Friday morning, and the contents were being moved from a condo to a storage unit until my new home is ready. The 3 men showed up on time and began wrapping the bedroom furniture in plastic. I kept telling the one man that he was not covering the furniture properly, and that he had not taken the shelf out that was inside. After several times back and forth, he told me that “ they would treat my furniture as they would their own and to stop worrying”. He assured me that the shelf did not need to come out and he wasn’t real happy with my trying to tell him what to do. When they moved that piece of furniture that I told him wasn’t being wrapped properly, the shelf was banging around. Next time I saw it was when they were putting it in the storage unit. The plastic was all torn off, and the side was destroyed.This was a Friday they were moving me and I was settling on my old place that Monday, otherwise, I would have fired them on the spot when they would not listen to me. I purchased a heavy duty mattress cover with Amazon and covered the mattress and I advised the two men that were carrying it that I had also paid for a mattress cover with AMS and they should put that over top of mine to make sure it doesn’t get damaged and I also wanted the top taped closed. They agreed to tape the top of the mattress cover closed, however, they said that the one that I purchased from Amazon was so thick that they didn’t need to put the “cheap”one on that they brought and refused to put it on. They said nothing could break through the one I had purchased. I saw them dragging the mattress on the floor at the storage unit, and then one of the men put his fist through the plastic so he could carry it better. With the holes in the mattress cover, the mattress is now exposed to any dust or debris in the unit. I had to stand back at the storage unit so they could load the heavy items in and I was not able to see if any of the items were damaged other than the dresser that they had sideways. It also was wrapped in plastic and torn off and the wood side destroyed. Two of the movers stood there and told me that the two items we could see where the sides were totally destroyed happened because they were dragged across the concrete drive. Since I won’t be in my new place for months, I have no idea what else they have destroyed.

The only thing I needed protected was just 1 bedroom set. They were so careless and refused to listen to me. I did not take their insurance simply because I knew the items in the boxes could not be damaged, and they assured me that they would protect the furniture items properly. It would only take three hours to move. I have moved numerous times before. At the most something is scratched or broken, and can easily be fixed. Even though the furniture was fairly new, I didn’t think they could do much damage. There were three strong men. There wasn’t any need to drag furniture across a concrete driveway on its side. That is not an “accident”. These are supposed to be professional movers. They were anything but.

The claims office offered me $165. The claims adjuster refused to let me speak with the supervisor. I made a complaint to the BBB and then I was finally allowed to speak with a supervisor. I tried to explain to the supervisor that this was not an accident. Professional movers don’t drag wood furniture across concrete. Mattress covers are used to protect the mattress.The supervisor offered me an additional $85. When I told him to send me the paperwork and I would do what I had to do, he told me I needed to read the paperwork carefully, because there was a non-disclosure clause which would prevent me from writing any bad or negative reviews regarding ALL MY SONS. This is how vendors prevent bad reviews. I’d rather they keep their $250 plus my $1100 and people know that the movers were so poor and their response to my claim was ridiculous. I guess they don’t mind taking advantage of a 72-year-old woman. BEWARE!

Move size: Partial Move Service cost: $1100

Horrible company, jacked up fee half way through emptying their truck. When I complained, Matt, owner/manager started swearing at me and later hung up on me. Moving staff half way through moving my stuff stopped and attempted to take my belongings away. When I tried to stop them, all three movers assulted me and threatened to kill me. I had to call the police on them. After police arrived, they delivered the remaining items. I should have read the 1.4 star review before deciding to call these crooks. Do NOT trust this company, if you give them your business, you will regret it fast. If you care about your SAFETY and wish to live another day, WATCH OUT!

Move size: 2 Bedroom Home Service cost: $1100

I am a recent customer and am highly dissatisfied with my business.

My move yesterday was a 2.6 mi one way move.

My major complaint is regarding undisclosed fees.

1. I am being charged $108 in gas when this move was 2.6 miles ONE WAY. Gas averages around $4 a gallon.

2. I was charged for "moving supplies" that I did not consent to. Everything that was to be moved yesterday, I packaged myself. It was not packaged. I took responsibility for that. Without my consent or knowledge, staff boxed up my TV (which was already wrapped by myself) and wrapped my filing cabinet (which I did not care to be protected) without my knowledge or consent. I understand that these things cost extra. But I did not request them, want them, or was communicated with your staff about these being added to my service until I recieved the invoice.

3. Travel time. Seems to be an expense that is also exploitative as I am also being charged for labor as well- for which Is allotted for that travel time. If we want to consider travel time. That one way move 2.6 miles one way takes 10 minutes with regular traffic and 15 minutes in extreme conditions. To charge me $199 dollars for a 10 min drive is exploitative.

Let's talk about the process from the start.

I spoke to 3 representatives before your guys presented on moving day. Not ONE of them verbally mentioned over the phone the additional fees outside of the labor costs. All of your calls are recorded, and I heavily suggest you personally go back and listen to these as pricing outside of the labor cost was NOT mentioned.

The representatives I spoke to are Austin, Zach, and Heather.

Heather insists that she told me about pricing and that she "does this every time". Her confidence is admirable but not true. I told her to go back and listen to the call herself as she needs an ego check. She also needs to check herself with customers who are , if they are coming from my experience, reasonably upset to have lack of integrity in the service that the customer is getting.

-Your guys are not professional, very immature and work slowly- I'm assuming that's bc they know they are on the clock.

The infrastructure of your business seems flawed from my prospective. I especially am displeased that payment comes in the middle of the move. As if your belongings are being held hostage without payment. And if you are in my shoes, where you are blind sighted by the outrageous cost and want to dispute that- the customer is PAYING to argue with your staff while their belongings are being held. I have emailed Matt Meaders requesting a refund for the undisclosed fees and also a voice message to which he has yet to respond to.

Move size: Studio Service cost: $879

STAY AWAY, unless you want to get ripped off in EVERY WAY! 'All My Sons' operates on egregious, misleading, and deceptive business practices. I chose a Monday move (for the lower rate) and I was quoted $159 per hour with 2 movers. On move day, they showed up with 3 movers, and only after they loaded all my belongings onto the truck, did they tell me it was going to be $199 per hour! Naturally, I immediately called a supervisor who was completely unwilling to help me. All he said was, "I can have my guys pull all your stuff out of the truck and leave, if you want." Obviously, that wasn't an option; considering someone else was moving in that day. They also never asked me for authorization to use and charge me for unneeded and unwanted moving and packing supplies. Being former military, I had everything packed and labeled (in English AND Spanish) and ready to go. Yet, after the move, there were several boxes nowhere near the rooms they were supposed to go in. Then of course they charged me for all the unnecessary supplies they used. Numbers don't lie, and my move was 3.6 miles away (a 10-minute drive). Why did it take 6 hours, with 3 movers (and me) to move a single 1-bed apartment 3.6 miles down the very same road!? Because the movers were moving at a glacial pace (purposely). I believe this business is breaking the law, and I intend to take full legal action to make sure 'All My Sons' doesn't rape or pillage any more innocent people. I work hard for my money, and I despise thieves!

Move size: 1 Bedroom Home Service cost: $1475

If I could give minus 1000 stars, that would have been my choice. Do not hire these people. If you do, you do so at your own peril. They are scammers. Please read below.

I was EXTREMELY dissatisfied. Extremely barely covers my rage.

First off, the lead guy was so short with me on many occasions, like I was annoying him just with my presence. At one point, the African American gentleman accompanying him said something to the effect of, “are you hangry, have a snicker.”

They deliberately took forever with everything, just so they made their pound of flesh. How in heavens can a two bedroom apartment take 7.5 hours to move from an apartment to storage. It’s outrageous, and dishonest! They also, as part of their document signing, specifically requested tips, when I asked, over the phone while setting this up, not to be asked for tips. It’s unprofessional to request tips. Tips are a courtesy, not a requirement. I’m sure, it’s probably how my facial expression looked that they did what they did, took too much time.

Then they claim they used all these packing supplies. LIES!!!! All lies. They did not use 6 mirror boxes. I didn’t even ship mirrors. I had two painting. And I had bubble sleeves for both. I had 4 mattress bags myself. All the bins were packed and ready to go. They used shrink wrap and paper. HARDLY $600 worth. I ended up paid $2159, when I was quoted $679. That’s why that lady was so nudging me to sign on.

When I got back to the apartment, there was moving supply trash everywhere. Unused tape and rolls of shrink wrap. To say I was furious is an understatement.

Eight hours later, something that could have, should have, taken about 4hrs, I missed my flight. I was stranded at the airport because my apartment was no longer mine to use. I slept at the airport with 3 suitcases and a small dog, hungry and so very tired. This is ironic, considering what the other mover told him, urging him to chill.

This was about the most dishonest business dealing I’ve had in my existence, and that’s saying something.

Movers are scam artists. Once they have you on the hook, they bleed you dry. I thought these guys were professionals.

Move size: 2 Bedroom Home Service cost: $2100

It was one of the worst experiences I've had. I moved from 950 sq ft to 1000 sq feet. I moved computers and monitors, all decorative plants, all hanging clothes, dog beds and dog related, lamps, bathroom item, clocks, pictures & all cleaning products (and my guns of course) plus a few other misc items myself. I asked when they arrived how long it would take (in and out of the first apt) and was told about 2 hours. TEN hours later we are leaving that loacation. They don't unload anything, at the new apartment, WITHOUT PAYMENT FIRST. They brought up maybe 3 items they were too tired to do anything else and called their supervisor to stop and come back the next day. I had to make them stay to at least get my bed unloaded. I then had to run over to Walmart to get PJ's and undergarments for the next day, Walmart closes at 11pm and I was told I had 10 min. at the door of WalMart. Their bill had that they quit @ 11:45pm that night. They left before I left and got my keys and car to go over the the store that closes at 11:00pm. So, IN ADDITION to the horrible work performance & lying & the damaged they did.......they were charging for OT (they also charged for supplies that I had sitting on the counter that I had purchased), at my old apartment and pointed out when they arrived.

I stopped (partial) payment on the credit card & I got an attorney. I would never use them again and I just had someone (who knew my story first hand) reccomend them (forgetting who I had used) and now will definitely not use them and is telling everyone he knows.

Move size: 1 Bedroom Home Service cost: $2744

Horrible experience!! When I made arrangements with Chad (salesman) I was somewhat impressed until the guys drove up one of them did not seemed to have any moving experience. The lead mover had to constantly tell what to do and what not to do. I was not going to file this complaint until the move got worse and worse. I admit that some of my item were not in excellent condition but good condition. I told the guys that the only way I would complaint is that serious damage occurs. They.forgot to put the washer and dryer on truck when I had told them to get all big heavy items first. They just put items on truck in no organized.way like professional movers would do and could've any other items on truck. When we get to the storage unit,they ask me if chad had told me about paying before they remove any items from the truck. I called the office and spoke to chad and another person. They apparently instructed the moving guys to lock my items on truck until I went to get the money to pay them. I had to leave the guys with my furniture Togo and get money to pay them before they would unload my furniture and put it in storage. What a horrible experienceWhen they were taking a dresser off truck they dropped it and one of the guys yelled out bad language which was very unprofessional. We got back to the house and I thinking that they were going told the. rest of the big items that I had instructed them to make sure they got in the beginning they told me that I should have another company get the rest of the items because they would be cheaper. I talked to Frank the owner or head person. He told.me to send him photos and he would get back.to me in 2days. alT least 5-6 days went by and frank did not call. I called him and he was very rude about the situation. I would hope.that the owner of this moving company would..at.least think about the reputation and it least offer some.sense of humble apology or something for the inconvenience that was caused to me.

Service cost: $267

I called All My Sons Moving to get a quote for a 3rd floor to 3rd floor move. I was moving from Centennial to Aurora. The rep I spoke to was very nice and seemed competent. My move was scheduled for 8/16 at 1 PM with two stops. The rep stated this would not be an issue and took down the address of the first stop as well as my new address. The Denver office was supposed to be the office handling my move, but they had an issue with the truck to be used for my move that day. I received a call from a Manager at the Colorado Springs office stating they would be handling my move and the movers would be there about 3 PM. The Manager seemed nice and seemed competent. The movers (Jessie and Jacob) arrived around 245 PM to my old address. Jessie and Jacob were professionally dressed, friendly and worked at a fast, steady pace. They did not do any damage to my items, my old residence or my new residence. This is paramount, as I have some heavy, bulky items and they moved them with relative ease. This is where the problem begins. After Jessie and Jacob were done moving my items to my new residence, Jessie called the Colorado Springs office so I could remit payment. Joel is the person who I spoke with. He advised me how much time I was being charged for, that there is a 12% fuel surcharge and a one hour charge for travel time. Joel conveniently offered to only charge me an 8% fuel surcharge. That was before I even told him I was not told about the fuel surcharge and the one our travel time.I was not advised by anyone at any point that there would be a fuel surchage or that I would be charged one hour for travel time. This caused my move to cost approximately $170 dollars more than I expected. The total cost came to $572 and change. When I mentioned to Joel I was not advised of those charges, he did not even acknowledge my statement and just asked me how I would be paying. I provided a credit card and settled my charges. I then filed a complaint with the Better Business Bureau. The filing of that complaint resulted in a call from Ashley Hudnall. Ashley works at the corporate office of All My Sons Moving. She advised that PUIC regulated companies are required to charge travel time and fuel surcharges. The day after I was contacted by a rep of the BBB, I called the Colorado Springs office to give them one more good faith effort to resolve this issue. I was asking for them to split the fuel surcharge and to refund me the entire one hour travel time. Joel right away became defensive and refused, stating these charges are required by the PUC. I then told him I was going to post my experience to social media and he then became beligerent and stated "threats will get you no where". At this point, I just hung up. Per the PUC website at http://cdn.colorado.gov/cs/Satellite?blobcol=urldata&blobheadername1=Content- Disposition&blobheadername2=ContentType&blobheadervalue1=inline; filename="Fiscal Year 2013-14.pdf "&blobheadervalue2=application/pdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1252014441266&ssbinary=true, a customer of All My Sons Moving contacted the PUC in 2014 and it was determined that All My Sons Moving was not in compliance. You can go to all the websites listed below to view various complaints and so you can make an educated decision. http://www.moverreviews.com/company/All-My-Sons-Moving.asphttp://www.ripoffreport.com/reports/specific_search/all my sons.http://www.complaintsboard.com/complaints/all-my-sons-moving-and-storage-denver-colorado-c93744.html.http://www.consumeraffairs.com/movers/all_my_sons.html.

Service cost: $572