All My Sons Moving and Storage

Movers were great.  Professional, courteous, careful, on time etc.  Small move in San Antonio, Texas - took less than 2 hours.  Said upfront two hour minimum at so much an hour.  No problem there. However, will not use this company again nor refer to others ever soley due to hidden fees not informed of upfront.  Had 2 man team quote for two hour minimum - fine.  Called later and said they needed a three man team and increased the cost.  Two would have been plenty.  Once there then added $38.00 surcharge for who know's what. Then added another hour for "travel" for a total of three hours charge which is horrible  - 50% increase in quote.    Bottom line it cost almost double what they quoted.  Again great guys that moved me but beware of hidden costs.  Felt ripped off. I needed this small job fast but have a huge job in a month.  That business will go to their competitors for sure. They may have picked up a few extra dollars by their gimmicks but will lose a lot more in future business and referrals. $38.00 fee was waived but still the extra guy and the extra hour for travel left a bad taste.  .

Service cost: $372

THE ABSOLUTE WORST MOVING COMPANY EVER!!  I was promised the cream of the crop and got the polar opposite.  One of the workers moved my son's dresser from upstairs on a dolly without strapping it.  From the first step of 24, the dresser came tumbling down damaging the wall to the tune of $1,500 and a completely destroyed dresser.  I have not been compensated for either!  Because we closed on the house that week, I had to take a broken dresser with me to my new home over 400 miles away.  The crew manager got into an argument with both my husband and I about how slow they were at packing and blamed me.  Stating that they were only there to move things, when clearly it states two men were there to pack and two were there to load.  ON TOP OF ALL OF THE ABOVE, the same crew member that dropped the dresser, was caught by the POD professional smoking on the side of my POD and leaving cigarette buds all over my property along side of my POD!!  I WILL NEVER RECOMMEND THEM TO ANYONE!!  I have yet to see or hear from a manager after several attempts to have this matter resolved.  DO NOT USE THEM!!  You will be disappointed.

Service cost: $4000

I am posting this to warn others of their business practices. This is a copy of the email sent to the Titusville franchise. "I used your company to move 4/16/14 and was contemplating not writing because the moving crew (especially the driver) was good and professional. However, the more I though of how I feel I the estimator's representations were made up/wrong, I am concerned others will also feel they were lied to about your services and pay hourly costs over the competition's costs as I did.       These are the issues off the top of my head:       1. Several items would not fit on the truck so I had to leave them plus one very large desk I decided the night before not to move. Therefore the truck would have been about 5 feet short with the left items and the desk if I took it.   2. The estimated weight was 6,000 lbs. The items were bulky but not nearly 6,000 pounds. I am not sure if that bad estimate effected the price.   3. There were documents that were used showed $109 and the contract $119 per hour, as a matter of fact the estimator gave me both numbers while he was at my house.   4. The movers were seasoned professionals with years of experience but two fo the three were new   5. It was a 2 hour drive each way and yet it was 1.5 hours to get there and an hour to return to Titusville.   6. The main reason I chose your company and paid hourly rates over and above all competitors was Steve (the estimator that came to my house) said everything would be Saran/shrink wrapped (though only 100 mile move) with examples like the leather sofa, table and leather chairs, TVs and all of my pictures. He said don't worry about wrapping the pictures as they will saran wrap them very, very quickly, as they are pros. This alone convinced me to pay the $20 ($109) or $30 ($119) over the competition.       The reason I chose your company was primarily due to the claims and representations the estimator made. He either needs to be trained or he just out right lied. The worse part, is based on the other estimates I received, I paid a lot more an hour based solely on his claims of services you would provide. So overall I was stuck paying 20 to 30% more than any of the other movers' estimates based on his representations and I find that unacceptable."       One of the operations managers called me (I was driving at the time) and said they would train the estimator but he did not address any of the other issues I listed or rate discrepancies. The move cost me $300 more than other company's estimate for no different service as promised.

Service cost: $1400

I really tried to give this company the benefit of the doubt because of their price.  Unfortunately my last move with them was very disappointing from the start.  The first item addressed by the movers upon arrival was their perceived fair tip amount at the end of the day.  Upon delivery, I had several items needing assembled.  A bed frame was assembled backward.  A large office piece was so poorly assembled I had to disassemble and start over.  I have another move coming up in about a year.  I can't say I would recommend.

Service cost: $772

This was a horrible moving experience. The salesperson hounded me for the business and once they charged my credit card, they were awful.   -Boxes weren't delivered on time. -The quote was wrong. I was provided a quote and I informed the company of the quantity of items.  The movers stopped loading the truck mid-day because I reached the weight limit.  Half my items were in the truck the other half in my residence. I was then charged double the original quote. - The sales person promised me in writing the truck would arrive on the 12th. The truck driver said the 13th. No explaination or reason for the difference. - The driver was supposed to call me the day before the truck was to arrive. He never did.  I had to call the driver. - Items were damaged and dropped.  The movers tried to hide the damaged items from me.  The salesperson never acknowledged the damaged items when I emailed him photos as it happened. - There has been no action on the claim of the items being damaged. - The movers threw boxes of items down the stairs.    .

Service cost: $9000

My move from Bellevue KY to Cincinnati Ohio was a nightmare.  I was sent 3 people but one was sick so only two worked.  They charged me for the 3 people for a majority of the move and when I called to complain all I was told was they had no idea one guy was sick and they had paid him for the day.  In addition, items are missing.  I mean closets full of items and several pieces of furniture were broken.  The worst part, however, was the fact that they left all of my patio furniture and storage closet full in the old apartment.  They wanted to get out of there so fast they didn't even look around to see what was left, and, I was in the new apartment telling them where to put things.  I had no idea until I went to clean the next day.  They then sent some guys out to finish the job and things were still left behind.  This only scratches the surface of this most horrible experience with All My Son's Moving and Storage!  .

Service cost: $998

I read a lot of reviews of moving companies and settled on all my son's even though they had a C rating on Angie 's List. I talked to the supervisor in Columbus Ohio and expressed my concerns about the C rating. He assured me that he would send his top 3 movers and everything would be perfect. First they were an hour and a half late. Then looked at the house and quoted me 500 dollars higher than originally quoted. Took 4 peices of my furniture to the truck then brought it back in and informed me that this particular crew was not 'suited' for this job. I called the office talked to the supervisor and he said he would call the crew leader and work it out no problem. That was 4 days ago and I'm still waiting for that call. I would never recommend these movers to ANYONE!

Service cost: $1000

The moving men were good. Our complaint is with the home office. I contacted them about move from Eagle Pass to New Braunfels. I told the contact person the square footage of our house. I told him how many rooms and that we would be leaving some furniture behind but that we had a threadmill, spinning bike, sofa sleeper and bar that were all heavy. They brought a truck that was too small. I even left behind the treadmill and bike. I told them I had lots of items to pack and move.
They said I didn't tell them I needed a bigger truck, but aren't they the experienced movers. Shouldn't they know what size truck to bring. I could have taken pictures but was never asked. So we had to have the truck return for second part of move. We were told the fee to and from would be waived on second move by Mr. Queen. So the total trip would be six hour but they only wanted to deduct 3 hours. My husband had talked to them before the second move and thought the issue had been resolved. When my husband was taking to Mr. Queen, he again said it was my fault. Per Mr. Queen ifwe didn't want to pay the other three hours, then they would take all the items on the truck to the dump. Mr. Queen also hung up the phone on my husband which should not happen if you are in a leadership position.
No one thought about the inconvenience to us in terms of time, resources, and expense of a duplicate move.
Needless to say we will not be using or recommending this company in the future.

Service cost: $5600