All My Sons Moving and Storage

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls.

On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for)

When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life.

Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family.

Move size: 3 Bedroom Home Service cost: $3500

This company is run by thieves of the highest order. They gain your trust by lying about their service and destroy your property faster than you can pay them the exorbitant costs they demand. All my sons moving company was hired by us for a move from Memphis to Chattanooga. We were sold a service that was premium and would require little to no concern on our end and we found out the hard way with our furniture and appliances broken or severely damaged in transit and packing/unpacking into storage unit. They were highly unprofessional and we paid an extra $500 for insurance. We have files a formal claim with the company and they only want to reimburse us $300 out of the $10K in destroyed property. They have been uncooperative and I’m seeking legal counsel against them. I wouldn’t wish them

on my worst enemy

Move size: 3 Bedroom Home Service cost: $7000

My move left me with two badly damaged pieces of furniture. The claim resolution they offered was $150 based upon a weight scale they use in-house. They refused to come to my home and see the furniture and told me I should consider the $150 as a gift. I was repeatedly lied to and misled. I requested and was willing to pay for additional movers (they only sent two) but was told they could handle it. Overall, I was spoken to in a condescending manner, was blatantly lied to when I brought up past communication and quotes from the adjuster and experienced some of the worst customer service I have ever received. If I had wanted my furniture to be trashed, I would have taken it to the dump myself and not paid to have it moved. Same result but cheaper!

Move size: Partial Move Service cost: $600

Customer service setting up the move was friendly and communicative. Even the confirmation call led us to believe it would be a good experience. Moving day came and the three-man crew showed up at the very tail end of the time slot (8-10am). We had discussed the situation at length with dispatch and let them know that the area was an old downtown with small parking spaces. We also informed them that the apartment required a ladder for some aspects of the move (as we had experienced moving in) and they assured us none of this would be an issue. The crew apparently disagreed. After showing them what was to be moved (about 8 pieces of furniture, that's it) and explaining how we recommend they move it (loft area, stairs, etc), they talked it over before letting us know that they'd like to get a smaller truck so parking would be less of an issue. We had no issue with this, as we were in no hurry, and they suggested that it would only take about an hour for them to return. An hour later there was no sign of them. We weren't too concerned at that point, obviously there are complications that arise. Two and a half hours later, however, we began to get concerned. We called dispatch and there was no answer. Called the number he had used to call us -- no answer. Finally, an hour later, a friend called dispatch on our behalf and was able to talk to someone. They said the crew just got caught up with another task and would be at our door in about 45 minutes. You can probably guess where this is going -- 45 minutes came and went with no word. We called again, repeatedly, to no avail. Our friend was once again able to get dispatch on the line, however it was someone in Texas who had no insight into our situation. He promised to have a local dispatcher call us as soon as he could. A half hour later we received a call from a local dispatcher saying the crew would not be returning and refused to assist with our move. He said the crew informed him that they told us this when they left and that they don't have any other sizes of trucks, so it became clear that the "different truck" excuse was simply that -- an excuse to leave. I have no issue with them not wanting to do the move, that's fine. But wasting an entire day of time before informing us of this was awful. We're now in the process of renting a UHaul and calling friends to help out at 5pm. Under no circumstances would I recommend these movers. The inability to contact anyone for support once the crew left is appaling and their customer service skills are lacking in everywhere other than reservations.

Service cost: $50

I was recently moved by All My Sons in Las Vegas.  The manager who assisted coordinating the move, Walter, was extremely difficult to deal with - rude and accusatory in his manner and behavior.  I left EXPLICIT instructions with Walter on how to pack the items to be moved and NONE of those instructions were followed.  The quality of the packing was the worst I've ever seen - I have been moved across this country 4 times plus have had experience with interstate moves 3 times and not once did I ever see anything that approached the horrible level of performance executed by All My Sons.  Several items were damaged and the company actually requested that I sign an indemnification excusing them from liability for damage BEFORE I had a chance to inspect my property.  I was threatened by the manager that I would receive NO SERVICE or assistance with making corrections to the outrageously poor job done by the packers unless I signed the indemnification.  The communication I received from Walter was very unprofessional and definitely not customer service oriented.  The movers who packed my property apparently swept books and other items from shelves where they were stored into a wardrobe box - who in their right mind fills a wardrobe box with books?  It actually looks as if the items were just tossed into the boxes.  I received 4 large wardrobe boxes packed in this manner.  I needed a forklift to move the boxes they were so heavy!  In one of the wardrobe boxes, I found rock specimens, books, and other items piled on top of an inkjet printer.  What was strange about this situation is that I had the original box and packing for the printer and had instructed the movers to use that box for the printer.  The packers apparently don't follow instructions, or maybe they just don't know how to read.   Items I specifically requested receive special packing and handling received none of the special packing I requested.  I had numerous framed photographs hanging on the wall that required special care in packing.  All the photographs were jammed together in one mirror box - no padding, paper wrapping, or other protection.  The mirror packing box was crushed and torn and I'm extremely surprised that the contents weren't destroyed.  Each photograph, in its frame has a value of $500-$1500 - the careless treatment of my property is inexcusable.  The replacement value of that one box alone is in excess of $6000!  My personal property is not garbage, but it certainly looked like the packers thought it was.  Household trash gets treated with more respect than my personal possessions received by the packers and movers in this company.  I will never recommend this company to anyone.  This move was paid for by the Federal Government and my recommendation carries significant weight for any personnel moving into or out of the Vegas area.  I am extremely dissatisfied!

Service cost: $2360

Had to use 1 star because no stars was not possible. DO NOT USE! 6.5 hours to move a 1 bedroom apt. across town I whole heartedly would not recommend this company. They are SLOW, took way to long to load and unload. When I called, I was told that they were going DOWN stairs and had three rooms of furniture. I don't know about you but a table and chairs does not make a room full of furniture! nor should it take more than 6 hours to move a one bedroom apartment! And then wanted to charge me almost $800 What a RIP OFF! And you have to pay or they won't unload your stuff. Highway robbery. They claim to be family owned and treat their customers right. Yeah, just try and complain and see what happens. Rude is what you get., The workers , till were expecting a tip!, Here's one, work faster and you might get one. .

Service cost: $700

I had a move scheduled on the last weekend of the month which I hear is the busiest moving time. When the 3 men arrived they walked in and the "leader" immediately said "This is going to take longer than 4 hrs to move". This before even viewing the house and other rooms. Next, he viewed a front bedroom that I had recently keep a foster dog and her 7 puppies. The room did have a slight "doggie" odor and the "leader" immediately stepped back out of the room and said "Oh, what IS that smell?" I then said, "Well, not that I should need to explain myself to you this is where I recently kept foster dog and her puppies". He then said "That is a health hazard and we can't do this move". No discussion was offered suggesting that they at least do the rest of the house as scheduled and leave that room for me to pull things out of.  The three left the house and sat in their truck in my drive way, so I called the person who scheduled the move and explained what had just happened. He then spoke to the "leader" on the phone, then call me back to say "Well, he is refusing to do the move. Im sorry". No offer to send another crew or anything! II scrambled to find another moving company on such a busy weekend and luckily Buget Movers came through for me and did an awesome job for $50 less an hour! And the move took 3 hrs, NOT over 4 hrs. The bad company doesn't waste your time with them!

Service cost: $159

Movers were great.  Professional, courteous, careful, on time etc.  Small move in San Antonio, Texas - took less than 2 hours.  Said upfront two hour minimum at so much an hour.  No problem there. However, will not use this company again nor refer to others ever soley due to hidden fees not informed of upfront.  Had 2 man team quote for two hour minimum - fine.  Called later and said they needed a three man team and increased the cost.  Two would have been plenty.  Once there then added $38.00 surcharge for who know's what. Then added another hour for "travel" for a total of three hours charge which is horrible  - 50% increase in quote.    Bottom line it cost almost double what they quoted.  Again great guys that moved me but beware of hidden costs.  Felt ripped off. I needed this small job fast but have a huge job in a month.  That business will go to their competitors for sure. They may have picked up a few extra dollars by their gimmicks but will lose a lot more in future business and referrals. $38.00 fee was waived but still the extra guy and the extra hour for travel left a bad taste.  .

Service cost: $372

THE ABSOLUTE WORST MOVING COMPANY EVER!!  I was promised the cream of the crop and got the polar opposite.  One of the workers moved my son's dresser from upstairs on a dolly without strapping it.  From the first step of 24, the dresser came tumbling down damaging the wall to the tune of $1,500 and a completely destroyed dresser.  I have not been compensated for either!  Because we closed on the house that week, I had to take a broken dresser with me to my new home over 400 miles away.  The crew manager got into an argument with both my husband and I about how slow they were at packing and blamed me.  Stating that they were only there to move things, when clearly it states two men were there to pack and two were there to load.  ON TOP OF ALL OF THE ABOVE, the same crew member that dropped the dresser, was caught by the POD professional smoking on the side of my POD and leaving cigarette buds all over my property along side of my POD!!  I WILL NEVER RECOMMEND THEM TO ANYONE!!  I have yet to see or hear from a manager after several attempts to have this matter resolved.  DO NOT USE THEM!!  You will be disappointed.

Service cost: $4000

I am posting this to warn others of their business practices. This is a copy of the email sent to the Titusville franchise. "I used your company to move 4/16/14 and was contemplating not writing because the moving crew (especially the driver) was good and professional. However, the more I though of how I feel I the estimator's representations were made up/wrong, I am concerned others will also feel they were lied to about your services and pay hourly costs over the competition's costs as I did.       These are the issues off the top of my head:       1. Several items would not fit on the truck so I had to leave them plus one very large desk I decided the night before not to move. Therefore the truck would have been about 5 feet short with the left items and the desk if I took it.   2. The estimated weight was 6,000 lbs. The items were bulky but not nearly 6,000 pounds. I am not sure if that bad estimate effected the price.   3. There were documents that were used showed $109 and the contract $119 per hour, as a matter of fact the estimator gave me both numbers while he was at my house.   4. The movers were seasoned professionals with years of experience but two fo the three were new   5. It was a 2 hour drive each way and yet it was 1.5 hours to get there and an hour to return to Titusville.   6. The main reason I chose your company and paid hourly rates over and above all competitors was Steve (the estimator that came to my house) said everything would be Saran/shrink wrapped (though only 100 mile move) with examples like the leather sofa, table and leather chairs, TVs and all of my pictures. He said don't worry about wrapping the pictures as they will saran wrap them very, very quickly, as they are pros. This alone convinced me to pay the $20 ($109) or $30 ($119) over the competition.       The reason I chose your company was primarily due to the claims and representations the estimator made. He either needs to be trained or he just out right lied. The worse part, is based on the other estimates I received, I paid a lot more an hour based solely on his claims of services you would provide. So overall I was stuck paying 20 to 30% more than any of the other movers' estimates based on his representations and I find that unacceptable."       One of the operations managers called me (I was driving at the time) and said they would train the estimator but he did not address any of the other issues I listed or rate discrepancies. The move cost me $300 more than other company's estimate for no different service as promised.

Service cost: $1400

I really tried to give this company the benefit of the doubt because of their price.  Unfortunately my last move with them was very disappointing from the start.  The first item addressed by the movers upon arrival was their perceived fair tip amount at the end of the day.  Upon delivery, I had several items needing assembled.  A bed frame was assembled backward.  A large office piece was so poorly assembled I had to disassemble and start over.  I have another move coming up in about a year.  I can't say I would recommend.

Service cost: $772

This was a horrible moving experience. The salesperson hounded me for the business and once they charged my credit card, they were awful.   -Boxes weren't delivered on time. -The quote was wrong. I was provided a quote and I informed the company of the quantity of items.  The movers stopped loading the truck mid-day because I reached the weight limit.  Half my items were in the truck the other half in my residence. I was then charged double the original quote. - The sales person promised me in writing the truck would arrive on the 12th. The truck driver said the 13th. No explaination or reason for the difference. - The driver was supposed to call me the day before the truck was to arrive. He never did.  I had to call the driver. - Items were damaged and dropped.  The movers tried to hide the damaged items from me.  The salesperson never acknowledged the damaged items when I emailed him photos as it happened. - There has been no action on the claim of the items being damaged. - The movers threw boxes of items down the stairs.    .

Service cost: $9000

My move from Bellevue KY to Cincinnati Ohio was a nightmare.  I was sent 3 people but one was sick so only two worked.  They charged me for the 3 people for a majority of the move and when I called to complain all I was told was they had no idea one guy was sick and they had paid him for the day.  In addition, items are missing.  I mean closets full of items and several pieces of furniture were broken.  The worst part, however, was the fact that they left all of my patio furniture and storage closet full in the old apartment.  They wanted to get out of there so fast they didn't even look around to see what was left, and, I was in the new apartment telling them where to put things.  I had no idea until I went to clean the next day.  They then sent some guys out to finish the job and things were still left behind.  This only scratches the surface of this most horrible experience with All My Son's Moving and Storage!  .

Service cost: $998

I read a lot of reviews of moving companies and settled on all my son's even though they had a C rating on Angie 's List. I talked to the supervisor in Columbus Ohio and expressed my concerns about the C rating. He assured me that he would send his top 3 movers and everything would be perfect. First they were an hour and a half late. Then looked at the house and quoted me 500 dollars higher than originally quoted. Took 4 peices of my furniture to the truck then brought it back in and informed me that this particular crew was not 'suited' for this job. I called the office talked to the supervisor and he said he would call the crew leader and work it out no problem. That was 4 days ago and I'm still waiting for that call. I would never recommend these movers to ANYONE!

Service cost: $1000

The moving men were good. Our complaint is with the home office. I contacted them about move from Eagle Pass to New Braunfels. I told the contact person the square footage of our house. I told him how many rooms and that we would be leaving some furniture behind but that we had a threadmill, spinning bike, sofa sleeper and bar that were all heavy. They brought a truck that was too small. I even left behind the treadmill and bike. I told them I had lots of items to pack and move.
They said I didn't tell them I needed a bigger truck, but aren't they the experienced movers. Shouldn't they know what size truck to bring. I could have taken pictures but was never asked. So we had to have the truck return for second part of move. We were told the fee to and from would be waived on second move by Mr. Queen. So the total trip would be six hour but they only wanted to deduct 3 hours. My husband had talked to them before the second move and thought the issue had been resolved. When my husband was taking to Mr. Queen, he again said it was my fault. Per Mr. Queen ifwe didn't want to pay the other three hours, then they would take all the items on the truck to the dump. Mr. Queen also hung up the phone on my husband which should not happen if you are in a leadership position.
No one thought about the inconvenience to us in terms of time, resources, and expense of a duplicate move.
Needless to say we will not be using or recommending this company in the future.

Service cost: $5600

Arrangements made were for a truck "exclusive to our move" with pick up 1/6/2016. A semi arrived with 4-5 other moves already on the truck. Delivery date was set for 1/9/2016. When we didn't hear from them we called and were told it would be the 10th, then the 11th, with delivery finally on the 12th. We were also assured that they do not use day labor, however when they arrived on the 12th there were guys they "picked up at Pensky" delivering our belongings. There were several items missing and damaged. When questioned the driver said he would look in the truck for the missing items, but they just left. I called and they said they would bring the stuff the next day. After receiving a rude text from the driver I started contacting the office to try and locate our items. They said they would talk to the driver and let me know. I made numerous calls over the next few days only to be put off or promised return calls never received and messages left unanswered. Finally 10 days later they delivered my bed, lamp, and some of the missing boxes. Some items were never located and I am still waiting to get my damaged furniture repaired. If you are considering using All My Sons for a local or long distance move, RUN DON'T WALK IN ANOTHER DIRECTION.

Service cost: $3000

The guys from All My Sons did an excellent job! They took extra care wrapping my furniture and getting things in place. They even carried a dresser I was giving to neighbor to her. The washer and dryer were a struggle due to the door entrance size to the laundry room; they picked it up over the bathroom counter to be able to squeeze into the laundry room. It was amazing. And they were funny and had a positive attitude the entire time. Moving was actually a fun and efficient experience.

Service cost: $691

I had All My Sons move my belongings on February 9 to a storage facility 2 miles from my house. I sold most of my furniture so didn't have much heavy stuff. I was charged $600! They broke the wheels off one of my favorite things. Even after I had told them to take the baskets out before rolling the cart. At storage they rolled the cart down the ramp and broke the wheels right off! This value was about $150. They finally after 2 phone calls emailed me a claim form which I had to print out and use my ink. I sent it in and never heard from them until I called not only once but twice. They said it was in the process. The last time I called Brandon said it is in the process and that I would hear from them by March 14. As of today March 28 nothing. I called today and Brandon was very rude.That is all I ever got out of them! I recommend when you need a moving company to get someone else that will make things right when they break your belongings.

Service cost: $600

Initially seemed so good but ended up being a nightmare. Wish we'd checked reviews first. Found out at last minute quote didn't include boxes. Driver arrived with no pen and had to find him one to sign initial papers. 2 of 4 guys were great and careful. Lead guy/driver was unorganized, slow and wasted time but spent whole time griping at his crew. While crew was unloading 1st load went back to old house and discovered several closets not packed and misc. items in several rooms not packed. We packed the rest up to try and save time. At new location discovered boxes not labeled because driver didn't have a marker. They bashed in a bull nose corner in our newly constructed home and wanted to 'take care of it by sending driver back the next day to fix it because "he is a drywaller". Final bill was much higher than 'worst estimate' quote. Tried to charge us for using all boxes they brought even though not all used because we provided most of our own. Driver repeatedly said he thought they were all used though I told him repeatedly I had seen them stacked at old house. Had to argue with 'owner' at main office and return to old home to get their unused boxes before amount was reduced.

Service cost: $2850