All My Sons Moving and Storage

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls.

On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for)

When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life.

Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family.

Move size: 3 Bedroom Home Service cost: $3500

This company is run by thieves of the highest order. They gain your trust by lying about their service and destroy your property faster than you can pay them the exorbitant costs they demand. All my sons moving company was hired by us for a move from Memphis to Chattanooga. We were sold a service that was premium and would require little to no concern on our end and we found out the hard way with our furniture and appliances broken or severely damaged in transit and packing/unpacking into storage unit. They were highly unprofessional and we paid an extra $500 for insurance. We have files a formal claim with the company and they only want to reimburse us $300 out of the $10K in destroyed property. They have been uncooperative and I’m seeking legal counsel against them. I wouldn’t wish them

on my worst enemy

Move size: 3 Bedroom Home Service cost: $7000

My move left me with two badly damaged pieces of furniture. The claim resolution they offered was $150 based upon a weight scale they use in-house. They refused to come to my home and see the furniture and told me I should consider the $150 as a gift. I was repeatedly lied to and misled. I requested and was willing to pay for additional movers (they only sent two) but was told they could handle it. Overall, I was spoken to in a condescending manner, was blatantly lied to when I brought up past communication and quotes from the adjuster and experienced some of the worst customer service I have ever received. If I had wanted my furniture to be trashed, I would have taken it to the dump myself and not paid to have it moved. Same result but cheaper!

Move size: Partial Move Service cost: $600

They were five days late from promised and checked on  delivery date which caused us huge added expenses and much stress us all but especially to the 95 yr old woman whose furniture this was. This was due to truck breakdown, but instead of renting a truck and continuing to haul the load (other companies said this is what they do), they let the trailer sit around for three days in southern GA while waiting for a part. They were very unresponsive to our complaints.  I would never use them again and would advise using almost any other company.

Service cost: $2295

We originally hired All My Sons for a large move from our seven room home with garage to two locations.  One stop was to an apartment two streets from our current home and a second stop was to a storage location in a nearby town.  We were quoted $135 an hour for a three man crew, including a one hour travel fee.  When Al at the company called to confirm, he quoted me $140 an hour for the three man crew.  When I began to question this, he quickly went back to $135 an hour.  The crew showed up about a half hour late, which I was not too concerned with, especially after we saw that once they got to work, they worked in earnest loading the truck with boxes and furniture, only stopping when we suggested that they stop for some lunch, which we provided.  The furniture and boxes were delivered and the crew was paid about $1500.  After about a day, we needed to have some boxes and miscellaneous items moved to a storage unit in the next town.  I spoke with a lovely woman (I think her name was Jennifer.) at the company, who told me the size of the job warranted a two man crew.  The cost would be $120 an hour, plus travel.  The day and time was set.  The day arrived and I received a call from Al who told me he was sending a three man crew. I told him I arranged a two man crew with Jennifer for the move and unless he was eating the cost for the three man crew, I did not want a three man crew.  He told me he had a crew on the road that was ready to come.  He did not want them to have to drive back to their headquarters to drop off a guy so I could take it or leave it for another day.  I told him that was not acceptable.  I couldn't wait for another day.  The move could not be put off and this was not a good way to do business if he wanted to keep his customers.  He said take it or leave it.  I asked him what choice was he giving me.  He said take his crew today at $135 an hour, plus travel or schedule a 2 man crew for another day.  Since I had to move the stuff that day, I did not have an option and I told him that.  I told him this was a crappy way to treat his customers.  He yelled and screamed at me and told me he was giving me options!  I reminded him I already gave him $1500 of our money and we would need a moving company in September for another big move and if he wanted our business, he should think about how he was treating me.  He just continued yelling.  I had no choice but to take his three man crew.  They came and worked hard despite having already put in a full days work elsewhere.  I was charged the full $135 an hour, plus travel for a total of $464 for a tiny move to a storage facility (ground level) in the next town.  You should also know that they charge a 13% fuel surcharge.  The next day I was sent a survey via e-mail about the service provided.  I spelled out the whole experience for whomever would read it.  It is supposedly a family run business.  The blurb the person who answers the phone (Jennifer) gives you is very convincing about how they "care."  It has been over two weeks and I have not received an e-mail or phone call from them acknowledging what happened.  Nothing to indicate that they "care."  I strongly advise against using this company.  In closing, they have a strange payment policy.  The movers arrive and ask for your credit card.  You give it to them and they immediately charge your card the estimated amount they think the move will cost.  When the move is over, they calculate what it really cost and credit or charge your card more.  In both cases, our card was credited.  GO ELSEWHERE FOR YOUR MOVING NEEDS.      .

Service cost: $1950

Another moving company moved us 123 miles in six hours. The quote was right on the money and the movers were professional in every aspect. That was NOT the case with ALL MY SONS. They did not keep the original appointment and made me re-schedule for earlier or later. The end price was $978.73 before they would unload the truck. Initially, they were covering everything and using excessive tape. When they realized I was upset about the amount of time it was taking, they quit wrapping things. I ended up with scratched furniture and they were rough with my appliances. When I complained to Joe, the manager, about the excessive charges, he took off $78.73. We had no funds left to buy anything for our grandsons for Christmas and barely enough for gas and groceries for two weeks. ALL MY SONS ARE SCAM ARTISITS. BEWARE!!

Service cost: $445

I have moved 3 times in 3 years and I am accustomed to professional, fast and capable movers. All My Sons did not disclose to me, first of all, that their guys would show up "sometime after 11am" and I should be content to wait all day for them. When the guys did show up, they were clearly untrained. They were by no means professional movers. They were ploddingly slow. They tore the trim off my dining room table. They very nearly tumbled down the stairs several times. They did not have the proper gear or capability to move my sofa or lazy boy. They WERE warned that I lived in a 3-story home. The move ended up costing more than twice as much as I budgeted because they were untrained and extremely slow. And to top it off, they had attitude and were rude. Now I have to hire CAPABLE movers just to move my 2 pieces of furniture! NEVER AGAIN WILL I USE THESE MOVERS and I encourage anyone who reads this to stay far, far away from them!

Service cost: $460

Movers said they required a 200 dollar deposit before the move, which took 4hrs.The rate was quoted at $98./Hr.They claim the final charge was $655.00 A 263 Dollar overcharge.I called and e-mailed the merchant. He said that if I wanted to receive those funds from the overcharge. I needed to sign a waiver releiving ALL MY SONS of any responsibity and only then would he send me a check for fifty dollars.. Capital one called me about the charge.However they said it needed to be settled with the merchant.Its obviously a scam.Do not patronize All my sons Las vegas..

Service cost: $655

Was orig told would take 2 hrs to move at cost of $400, so I told them to come at 11am. The guy who showed up was nice enough except he would never listen to my direction & items got broken. I was going to a seperate storage place & they loaded the locker all wrong which then forced me to acquire a 2nd locker which in all the move ended up costing me $2700, 12 hrs and I still have broken items. I tried to work w/them directly & was told to buzz off, went thru BBB & got no where. DONT USE THIS COMPANY.

Service cost: $2700

I will start with saying that I was happy with the movers and the move. The original quote was also good. However, during the unloading Montgomery called to say that an adjustment to the cost was due All My Sons. The moving time was taking longer than he first quoted, and it was in the contract that a 10% extra charge would apply. I can understand quotes sometimes needing to be adjusted, but his attitude was horrifying and threatening. He said that the truck would be locked and until the additional money was paid we wouldn't get our items. So I paid.
This company is not to be trusted.

Service cost: $4000

Very disappointed in the damage that was caused to some of our items. For example, damage was done to my bicycle's chain guard. It appeared that based upon the damage, the movers did not secure the bicycle well enough to ensure other items would not dent the chain guard. When we informed the movers (on site before they left), one of the movers told us he believed it was there before they handled it, which it was not (the bicycle is from 2006, was hardly ridden and well cared for because of it's sentimental value). Due to the company's policy of the customer paying the first $250.00 on any claim, I doubt they will be covering any of the cost of repairing it (if it is repairable). I have not heard back as of yet regarding the claim so cannot comment on how it was handled.
Because of the detail on the chain guard, I doubt it will be able to be completely repaired back to decent condition. I will likely have to take it to a body shop to attempt to repair the damage caused by a local move.
Bottom line: Was very disappointed by the seemingly lack of care taken to ensure important items are not damaged.

Service cost: $395

We had the unpleasant and unforgettable experience of using All My Sons to move in July of 2009. The move was estimated to be a 3 hour move for a one bedroom apartment and 2 movers would be sent to move us. They made special note to tell us that our items would be wrapped carefully with padding and would be taken care of.

Our time was rescheduled the day before, but that wasn't a big problem. What was surprising is that 3 people showed up. I had high hopes that we would get things done very quickly and I would be happy with the service. Our move began smoothly enough, but it seemed to be taking a lot longer than estimated. That's when I noticed that only one person was actually doing anything. To be fair, the driver was only supposed to be there as a driver, but he was occasionally helping. One of the movers was often sitting on the steps of the truck, not helping at all. The third guy was visibly trying to pick up the slack. That's when the first bad thing happened. Our solid wood dresser, being loaded by just the one guy, slipped on the loading dock and cracked the dresser. The driver went on to say (about the guy not working): "If I had known he worked like that, I never would have brought him".

Three hours later, we were finally loaded. I was relieved when the driver said there was second crew that was going to meet us at the destination to unload to try to make things easier. The bad news is that the apartment freight elevator stops at 7PM. The company at least had the decency to store our items overnight at no charge.

The next morning came around, and the same driver came back out with a new guy. Our promised two people had dropped to just one. The bright news was that the driver let us know we weren't going to be charged for that days work.. until the company called and charged us for that days work.

After the unloading, we had two bookcases that were destroyed, the afore mentioned dresser cracked, scuffs on appliances and a chair with the back broken off of it.

I sent this entire story on to the manager at the company and never received a response. I finally went to AmEx and disputed most of the amount to what I felt was a fair arrangement. In the end, they wanted to charge us $991 for 9.75 hours of work for a 3 hour job.

This is not the company you want moving your things. They are unprofessional, inept, sent inadequate help, provide unrealistic estimates and charge you after saying they won't. In short, never, ever, ever, use this company.

Service cost: $992

Wow, where do I begin. Internet calls them a top-rated moving company? Not by a long shot. We moved previously with Allied Van Lines, and they were excellent, All My Sons does not even come close to competing with the quality of their service, and we payed the same amount!! They were late and unprofessional, we payed for the full packing service, and the packing was so poorly done, it looked like it had been done by a bunch of 12-year-olds. For example, light bulbs packed at the bottom of a box, candles placed in a box without being wrapped so they were dented and scratched, plates broken, toys stuffed into a box too small so the top was smashed down, our mattresses were not properly wrapped so they were badly scuffed up and dirty..I could go on and on. It was pathetic. When it came time to unload, there were only two workers, so it took all day, they did not set up our beds and other furniture like I was told they would. There are also some rails missing that we need for my dresser with mirror, so now we are unable to put that back together. There were a couple of small bookshelves that were completely smashed and destroyed. The entire service was done so carelessly, I wonder how this company stays in business at all. Very disappointing to have a service so poorly done and pay as much as we did..they did not discount us hardly at all, even though they knew about all the damaged items, and the follow-up was non-existent. I had to keep calling myself to take care of the claims process. I would certainly never use them again, nor do I recommend them.

Service cost: $8500

I was moving my grandmother from an apartment at senior living to another apartment on the same campus and then take remaining items to a nearby storage unit. Movers were late (supposed to arrive at 9:00 a.m.). I didn't get home until 2200 and move had not been completed. Move dragged on and on. I kept trying to speed the guys up because we had time limits and I even helped by moving stuff closer to the door. We finally had finished moving stuff in her apartment and were off to storage unit. I got to unit probably by 9:00 p.m. and waited and waited and waited. They finally rolled in at almost 10:00 p.m. staying they couldn't read the address on the form and had to return to get address from my mother. Then before unloading truck they wanted me to pay. However they didn't have a phone so they wanted to use mine, which had died. So we drove to nearby gas station while they tried to call company. No luck so I said let's just go to my house which is nearby. They called in, but at this point the storage place was closed so we couldn't return. They took stuff back with them and stored in their place and could not deliver until the following week. My brother was due to come up that weekend to get some stuff so he had to go to moving company's unit, about an hour away. I was not impressed with the way they moved some of the furniture, holding by the feet, etc. Movers complained to me about poor treatment by company. It was a very long, hellish day for me and my grandmother. I would never use this company again. Also, one item was damaged (cedar chest), although they did pay for repair. Whenever I see their moving truck I get flashbacks to the move from hell.

Service cost: $1200

I just needed to move some items into a POD on my driveway. I agreed to a 3 hour minimum (@ $100 per hour). They informed me that one hour would be spent driving to and from my address. I was scheduled for 12PM to 3PM. They never showed up! No call, No nothing. I repeatedly tried to contact them (both Justin who confirmed the move the day before and their corporate number). No luck. I left a voice mail for Justin and got caught in an endless loop on their corporate line. Around 7:30PM I get a call that they are on their way. I already moved the items myself in the meantime. Sweaty and tired, I told them to forget it at that point. Do not trust these guys. Their folksy image is just that, an image made of fluff. Looks like I saved myself $300. All My Sons, you get nothing!

Service cost: $300

The two packers came by and immediately told us that all our household items could not possibly fit in the largest U-Haul and largest trailer we rented. They ranted about how much larger their truck was. I told them we had more items in a storage unit and they said to forget trying to get those in. They proceeded to pack all the boxes we had (very nicely though) and then started with the furniture. I protested that by using all the boxes there was nothing to fill in the holes (I used to pack trucks for a living). An argument ensued. They packers were dismissed. We unpacked some of the boxes, put in the furniture, filled in the boxes, got the items from the storage unit and packed all those. Only 1 love seat did not make the trip and nothing was damaged.

Service cost: $200

Horrible company with horrible customer service. I called to get a quote and schedule a move and the representative was quite courteous and seems knowledgeable about the services being offered. I scheduled the service for the next day and provided payment information for deposit. The estimated amount was $450 for the move. However, I was contacted a couple of hours later and a manager stated that the representative provided inaccurate information and the correct price would be between $1500 -$3000 which is absurd. They also took it upon themselves to cancel the appointment stating that they didn't think I would be ready by the next day. If you're packing and moving me, what do I need to be ready for? The lack of professionalism was unreal. However, after reading the reviews from others, it was a blessing that I didn't go with this company. They are not business professionals, they are a group of brothers who are trying to make pocket change, not real money. Real customer service result in real profit and allows you to expand your business. The customer service shows that this is the kind of business that will continue to receive only enough to keep them up and running.

Service cost: $1500

Misleading about charges. Disorganized? We called to inquire about having a piano moved. One mile, they said it would be an hour. They failed to mention the 2 hour minimum charge and one hour for travel. What was expected to be less than $200 ended up being more than $400. They also gave us a working window time from noon-3pm, then called us at 10am because they wanted to finish their work day early. We were not available, so we had to wait a day only to be poked. Ridiculous. .

Service cost: $460

The moving men were good. Our complaint is with the home office. I contacted them about move from Eagle Pass to New Braunfels. I told the contact person the square footage of our house. I told him how many rooms and that we would be leaving some furniture behind but that we had a threadmill, spinning bike, sofa sleeper and bar that were all heavy. They brought a truck that was too small. I even left behind the treadmill and bike. I told them I had lots of items to pack and move.
They said I didn't tell them I needed a bigger truck, but aren't they the experienced movers. Shouldn't they know what size truck to bring. I could have taken pictures but was never asked. So we had to have the truck return for second part of move. We were told the fee to and from would be waived on second move by Mr. Queen. So the total trip would be six hour but they only wanted to deduct 3 hours. My husband had talked to them before the second move and thought the issue had been resolved. When my husband was taking to Mr. Queen, he again said it was my fault. Per Mr. Queen ifwe didn't want to pay the other three hours, then they would take all the items on the truck to the dump. Mr. Queen also hung up the phone on my husband which should not happen if you are in a leadership position.
No one thought about the inconvenience to us in terms of time, resources, and expense of a duplicate move.
Needless to say we will not be using or recommending this company in the future.

Service cost: $5600

Arrangements made were for a truck "exclusive to our move" with pick up 1/6/2016. A semi arrived with 4-5 other moves already on the truck. Delivery date was set for 1/9/2016. When we didn't hear from them we called and were told it would be the 10th, then the 11th, with delivery finally on the 12th. We were also assured that they do not use day labor, however when they arrived on the 12th there were guys they "picked up at Pensky" delivering our belongings. There were several items missing and damaged. When questioned the driver said he would look in the truck for the missing items, but they just left. I called and they said they would bring the stuff the next day. After receiving a rude text from the driver I started contacting the office to try and locate our items. They said they would talk to the driver and let me know. I made numerous calls over the next few days only to be put off or promised return calls never received and messages left unanswered. Finally 10 days later they delivered my bed, lamp, and some of the missing boxes. Some items were never located and I am still waiting to get my damaged furniture repaired. If you are considering using All My Sons for a local or long distance move, RUN DON'T WALK IN ANOTHER DIRECTION.

Service cost: $3000