All My Sons Moving and Storage

I’ve been seriously taken for a lot of money. When I read reviews on All My Sons website I saw great reviews and thought them to be reasonable when I got my quote I also received great customer service but on move day that all changed!! Now I see all these reviews similar to my experience with them. I should have done more research!! My quote $440 which included two men and truck. Truck was flat rate of one hour which was $119. Their quote states that it is an estimate and while it may take less time you should be prepared to pay the full amount. Final charge =$926!! My move was from a one bedroom apartment under 600 square feet with an elevator into a storage unit with ramp access on the first floor. No appliances. One stop in between to drop off a mattress box spring one box and three suitcases. I contacted manager to discuss my concerns about how long it was taking, the carelessness for my boxes marked fragile and my furniture as well as one mover who clearly did not want to work and preferred hiding in my bathroom as well as texting on his phone. The manager acknowledged it was a problem but after the move was completed he was totally unwilling to compromise or offer any deductions, he told me that the quote basically doesn’t mean anything that I received the service and now I just need to pay. I explained my frustration and that since he knew it was a problem earlier and I’m their customer they should at least meet me halfway with the difference. He said “no, a quote is just a quote you received the service now you need to pay”. I said “well then what is the purpose of a quote I can understand it’s an estimate but clearly an estimate is based on previous history and should not vary more than maybe an hour at most, you were made aware of my concerns and offered only to talk to your staff, that’s not helping me.” I asked three times to speak to someone else and by now I’m super pissed and cursed so he (Steven) transferred me to his superior I believe that was William who offered me $39 off for three hours of labor for the individual whom I felt was not working, which equals basically one hour of labor. His theory is $39/hour per unit with the total unit being $119/hour and the unit consisting of three parts being one man, another man and the truck. (But you also pay an extra hour JUST for the truck) so not sure why also pay $39 an hour for the truck. OH and did I mention that the $39/hour plus $119 flat rate for truck does NOT include gas!! Yep so that was another $120 and my move was 10 miles plus the stop which was 2.5 miles!! So that’s $10 a mile for gas. At least William was polite and offered some assistance. Shout out to their driver Henry who was hustling as fast as he could was polite professional and even brought some screws that he found in truck back to me later that evening. I had asked Steven (Manager) if almost $1,000 was normal for a one bedroom apartment move. He told me that he could not answer that question because it all depends on what you have in your apartment OK I understand that but I have the same stuff anybody else would have in a one bedroom apartment which is a sofa a dining table with a bench and four chairs, two TVs, two TV stands, one bed, one dresser, two nightstands, dishes, pots and pans, clothes and you know some miscellaneous items that were in boxes total of 15 boxes and five large bins plus some garbage bags, wall hangings, no appliances!! I won’t even get into the broken items and care of my possessions. I’m sure you get the message.. Go elsewhere!! I didn’t even pay this much to movers to move a three bedroom from Minnesota all the way to Texas! You can see in the attached photo all of the items moved into a 10x12 storage until that’s not even full. That’s what $926 will get you. Minus $119 after being disrespected and complaining.

Move size: 1 Bedroom Home Service cost: $926

First off I would like to say will never use this company again.. I was charged way more than I was quoted. The movers took there time and did not get in a hurry about anything but who cares right because I am paying by the hour..Note I already moved every box over to my new place so they didn’t have to mess with it. I literally had probably 15 items that they had to move and it took them 6 hours to load and unload ridiculous.. After they got everything unloaded my table had deep scratches my granite desk on top deep scratches and my fireplace looked like they just dragged it on it’s side they did not cover any of my belongings like they said they would do BUT I WAS STILL CHARGED FOR THEM.. I filed a claim and they offered me 151.00 what a joke we all know 150 is not going to fix my items.. A month later and still have not received my refund..Do not use this company..

Move size: 2 Bedroom Home Service cost: $746

Terrible performance.

Issues:

1. Left 40 boxes, dining table, two other tables, tools, large rug, 4 bar stools. When asked the lead mover said “we don’t have room.” I asked, will you come back and finish the job? “No”.

2. Damaged door frame. No effort to repair. Damaged desk—unable to use

3. Large and long scrapes on hardwood by sliding (not lifting) washer and dryer from laundry room.

4. I pointed this out to Jim Pennington, co-owner/branch manager in KS. He asked if he could make it right. When the appointed/agreed to time came for his call, he never called me to “make it right.”

AVOID THE KS branch of this company!

Move size: 4 Bedroom Home Service cost: $1400

I have paid for movers every time I moved. I moved all around the country and this will be my first bad review. I have many damaged items. My things sat in their truck unprotected. They damaged doorways into the house. They well underestimated the time it would take. On the first day they disappeared for hours. I was charged over 7 hours for a 2 bedroom condo. When they said it would take 2 1/2 hours.

On the next day, they delivered everything but one item. I reached out right away and followed up a few weeks later. Now a month later no response. So you can add stealing to the list of reasons why not to

Use this company.

To top it all off, on their way out they dumped their lunch trash and packing supplies on my driveway.

Don’t bother writing a claim. They will never get back to you. So, do yourself a favor and just don’t use them.

Move size: 2 Bedroom Home Service cost: $2500

We were assured that they had great experience with local moves and protecting fragile items. They may have had plenty of local experience but we experienced over $4,000 worth of damage, some of it to irreplaceable items. Of course they explain that their max liability is $0.60 per pound, which for us added up to $603 in compensation. Beware! Don't choose this company unless you have great outside moving insurance! Submitting a claim was very difficult as they require photos for everything and claim that they didn't receive your photos. I had to send my claim four times before finally getting traction. Our military moves had less damage than this company!

Move size: 4+ Bedroom Home Service cost: $12000

Working with this company has been a horrible experience! The movers were extraordinarily slow (I had less than the equivalent of a 1 bedroom apartment and it took them over 8 hours: charged over: $1,200). On top of that they damaged several pieces of furniture, scratched my hardwood floors (13 feet of damage $4,100 to repair), broke both of my smart TV's (one of which was $2,800) and were only willing to rectify the situation by paying $300 for the thousands of dollars of damage they caused.

USE ANOTHER COMPANY. THIS ONE IS HORRIBLE AND YOU WILL REGRET USING THEM!

Move size: 1 Bedroom Home Service cost: $1200

I hired the NJ branch for a very small job & they managed to destroy a sofa bed, other large items & "lose" entire boxes with appliances I had to replace. The packing tape, utility scissors & bubble wrap I supplied were missing. Left a dresser in the middle of the room. Had no tools or anything to cover furniture. Charged my debit card double the quoted price. The employees, especially Mike in Cherry Hill are insulting, making racially charged statements that didn't even apply. I have to hire a hauler & professional mover to clean up their mess. They knew I was a disabled senior.

Headquarters in Carrollton, Texas responded very sympathetically, but insulted me with an offer that didn't even cover the smaller losses yet alone the large ticket items I replaced. Moreover they promise their movers adhere to COVID restrictions yet fail to & get angry about it.

Bottom line, don't walk away from this company anywhere in the country, run.

Move size: Studio Service cost: $900

Birmingham Alabama. I hired All My Sons Movers to move me and what a disappointment. Stay away from them. Look at all the one star reviews. They lost three of my boxes and damaged a lot of my property. They sent inexperienced movers and one was mouthy when I asked him to be more careful with my stuff. A claim had to be filed. It was almost $2,000.00. They offered me less than $500.00. Totally unacceptable. I will file as many bad reviews as

I can. I also plan to report them to the BBB, to FMCSA and to the AMSA. Very bad business with All My Sons Moving and Storage. Marie Vernon

Move size: 1 Bedroom Home Service cost: $1100