US Pro Moving and Logistics LLC

This company disgraces the miltary families by claiming to honor working for them and offering discounts. The rep I initially spoke with, John, stated he would be beside me from beginning to end of my move.

I was left abandoned with a sub par mover which I now have a legal case with because USPro Movers refused to respond and assist me once the company chosen by them fraudulently tripled my moving costs, was verbally abusive and held my items for over 6 weeks stating they didn’t have enough drivers to finalize my move.

I would NEVER recommend USPro Moving to anyone, especially a military family!!!

Move size: 1 Bedroom Home Service cost: $5000

Absolutely, Positively DO NOT use this company EVER!! You would actually be better off BURNING your belongings or GIVING them away!! In Aug I did a cross country move from CA to FL using the 30 day storage. While setting up move, I was VERY clear about the items I had, how they broke down (entertainment center is 6pcs) and number of boxes I had. I gave dimensions of each piece of furnitureforaccuracy. US Pro talked a lot about cb sq ft and a little about number of articles. BE SURE THEY COUNT EACH ITEM!! When movers arrived, they said that I was within my allotted space, but there would be an additional $1200 charge for having 9 extra articles. When I looked at the information the were using, US Pro did not document my articles correctly. The ent ctr was written up as 1 pc, and my King sized bedroom set was also incorrected listed. I tried to call US Pro with the movers in my home, but after holding for 25mins the movers said they would have to take my stuff off the truck and charge me!! 7 of the 9 extra articles were documentation errors on the part of this company (5pc for ent ctr, 2 for bedroom set---I told them my King bed had 2 twin box springs, they listed it as 1. And, although they are the "experts" in the field, they failed to list rails/slats for the bed. I called for assistance at least 15x and NEVER received a return phone call. I asked that they pull the verification tapes to Listen to me explain how my furniture was by piece. They never did. I disputed charges with my credit card company (be sure you print out your contract; once your stuff is picked up, you will be unable to access it and they will not send you a copy.) but it was denied because you have to sign that you are charged by article number and weight. The movers they put me with (Cheetah Movers dba White Gold Movers) took longer than the 30 business days to deliver, lost 2 boxes and broke my dresser and looked like they dragged my bedroom set across a gravel parking lot. I will be rating them negatively as well as soon as my claim is complete. Do yourself a favor: Move your own things if they are important to you or GIVE THEM AWAY. Do Not give these people your hard earned money. It will only cost you thousands ($3800 for 450cb sq ft) and MUCH aggravation, frustration and anxiety. NOT WORTH IT!!

Move size: 1 Bedroom Home Service cost: $3800

They have the nerve to say they are a US veteran ran company and have veterans come to the house to help disassemble and assemble the furniture. The people who moved my furniture barely spoke English and told me they were never in the US military. I guess they are veterans in their own country. They also underestimated the amount of belongings I had in my home so had to turn this into a two day job and charged me even more money! Somehow a 4K job turned into almost 3x that amount. Then I find out today, they misplaced screws for some of my furniture and I found a large scrape in my dining room table. My furniture has been around the world from having a military background and I have never experienced such terrible service from a company. I only hope and pray I have all of my belongings in my possession after this move. I will never recommend this company.

Move size: 3 Bedroom Home Service cost: $11784

I'll be blunt - I feel I was scammed by this company and lost my $1308 deposit as a result. Chronology: I had a local moving company (not US Pro Moving) come to my house and inspect and measure all that was to be moved. Based on an estimated weight of 4200 pounds, they quoted $2625. That seemed a bit high so I looked around and called US Pro Moving. Describing what I had over the phone their estimate was $1800, so I went with them. Four days before the move they called to verify the inventory. They had me measure almost every item - the new estimate was around $2900! Obviously with so little time left I felt I could do nothing but agree; to reduce the volume I borrowed a friend's turck and filled it plus my Subaru Forester with 2000 pounds of boxes hoping it would be less money in the end. On moving day, two guys from a 3rd party moving company arrived with a truck and after looking at what was left to take, informed me that because of "packing costs" (which aren't included in US Pro Moving estimates) the actual cost would be $4900!!!!! That's $2000 above the already inflated estimate! I was furious.

I simply didn't have that kind of money and told them that I couldn't go higher than $3200. I talked to their supervisor and tried to get in touch with US Pro Moving to get help, but they didn't pick up their phone for over an hour. After half an hour the moving company had come down to $4600. A half-hour later still, they were at $4200 but I was still at $3200. Somewhat panicked that I wasn't going to be able to move, I called the original moving company to see if they could still do the job on super short notice - I literally had 48 hours to get out. Amazingly, they could, and they would still honor their original $2625 price! Just after I got off the phone with them (now two hours after the scammy movers had arrived) I was told that they would agree to $3200! Even though I was already $1308 "in" based on my non-refundable deposit, I knew I was being scammed and I was not going to reward these guys with a job nor trust them to move my stuff. When I fired them, they seemed kind of shocked. Good riddance.

The local Medford, Oregon weight-based moving company showed up just a few hours later and determined that since I had loaded much of the boxes myself in my vehicles that the weight was now considerably less - they cut their price 25%. They did a superb job and earned that 25% back in a tip.

US Pro Moving hid deep in their contract language that packing costs weren't included (they were included with the local company) and then showed up and grossly inflated the price. Obviously they are trying to keep my $1308 deposit - we'll see what small claims court has to say about that. Stay far far away from these scammers. The worst.

Move size: 2 Bedroom Home Service cost: $4900

US pro movers is a very unethical operation. Very obscure in their business contracts and took 2500$ and did not apply it towards our move. Customer service is poor and they will not help you work through questions or explain where the money was credited towards cost of the move. They subcontract with very shady contractors and take no responsibility for that business practice. Over all US pro movers quoted us roughly a 4800 move and it ended up costing us about 9500$.

Move size: 3 Bedroom Home Service cost: $4900

First off, this company is only a brokerage and they get paid with your deposits and initial pick up. After that, they lose all motives to help you because they've already gotten their cut! Second, they are awful at their jobs... The movers they found were late by over a day and we had to pay additional money to the new homeowner. Also, the brokerage quoted us 660sq ft and that was before we sold a bunch of stuff. When the physical movers reached us it was just two random guys in a rented truck who told us we would have to pay for an additional 550sq ft. So after dealing with that they finally left with our stuff quoting us 11 days to reach our new address. As the date go closer they kept pushing delivery back and then they tried to deliver at 1 am while we were asleep. Since this one attempted phone call to deliver, we have not heard back from them. The boss of these two men has filed a police report as stolen. They have everything we own, the money for initial moving costs, and other people's stuff on this truck as well.

The brokerage company doesn't give an assistance in this situation. They do not even have supervisors (or anyone of authority) to speak with on the phone. Their answer to our loss of property is to email a support email for a refund... Which I still haven't received any response from.

HONESTLY, sell your stuff because you'll be way better of then hiring this scam!!!!!

Move size: 2 Bedroom Home Service cost: $7500

Don't believe me read some of the "OFFICIAL COMPANY RESPONSES" to these reviews which all reflect the same frustrations and SCAM!!!

REPORT TO THE BBB IMMEDIATELY!!!

This company uses fraudulent and unethical marketing means to lock unsuspecting consumers whom are in need of a long-distance move. Once you are contacted by their customer service reps, you're presented a great quote based on the distance and amount of items / required space for the move. Once you're on the hook they will indicate that a deposit is required to lock in the quote provided. Once the date of your move arrives the subcontracted movers will inflate your quote astronomically in hopes that you are desperate enough at the time to lock into a new contract and quote which will be more than double the initial quote provided. Once you are not provided an alternative, you're faced with trusting suspicious subcontractors with your move at an inflated price or lose your initial deposit. Unethical business practices at work. I'd recommend using a company that does not subcontract their moves to shady individuals.

Move size: 1 Bedroom Home Service cost: $1400

Is there a zero star review option? These five star reviews are fake. I was completely scammed by this company. When I first called everything was great. He was insistent on me putting my deposit in now to get a better price. I negotiated and got the price down a few hundred and my deposit of 800 was taken out.

I called later to tell them I also had a monitor and five extra boxes. They told me that would be 400 more. I couldn't believe it, AND STARTED FEELING SKEPTICAL THEN. THE MAN ON THE PHONE WAS ALSO EXTREMELY RUDE AND HUNG UP ON ME TWICE.

Then it comes moving day and no one shows up. My lease ended today. When I complain, they told me there was no guaranteed of the day they showed up and that was in the contract and not considered failure of service.

I am not going forward with my move. I am so grateful I didn't go through all of the madness that would come if I let these people take my stuff. Please be careful.

Move size: 1 Bedroom Home Service cost: $4000

DO NOT EVEN BOTHER GETTING A QUOTE FROM THESE PEOPLE. I was actually going to go through with using them but after seeing the reviews I did not sign the contract. I called out their scam and they put me on hold and a few minutes later a guy named Zach (probably not his real name) got on the phone and proceeded to ask me if I was lonely and needed to talk to someone. He said I was “stupid” to stay on the line and keep talking to him and said that I reminded him of his ex wife because I was feisty. He said he would call me on his personal phone and said he would take me on a date so that I would have something to do with my time repeating that I had to be a lonely woman. He asked if I spoke Spanish and asked if I was moving from Florida to Wisconsin so I wouldn’t have to speak Spanish anymore. All through the conversation he had people laughing in the background and telling him more things to say to me. He said Wisconsin sucked and no mover wanted to take my move there because no one ever wants to lives there. He said he would buy me Green Bay Packers jersey. When I told him I was going to give home negative reviews he said I was just a crazy lady. I just let him keep talking so that I could report the GROSS misconduct and TOTAL UNPROFESSIONALISM OF THIS ORGANIZATION. PLEASE STAY AWAY!!! Read reviews from other sites, please!!

Move size: 3 Bedroom Home Service cost: $3800