US Pro Moving and Logistics LLC

Canceled move 6 hr after contract so within the 72 hr time frame by phone and by e-mail to the customer rep lloyd burns the company called the next day and tried to arrange the details and I then told them that I had canceled and again today. I had a feeling that you would try and cash the check and arranged to not have the funds in there and lo and behold you tried to cash it called lloyd to ask why and he was a rude asshat bank charged me 30.00 for NSF refund my $ I'm a 100% disabled vet and 71 years old do you want your company to have the reputation of ripping off vets let alone a disabled on. I promise that if no response i will contact every vet organization and tell the story with verified back up e-mails written contract bank account showing the date you tried to get the funds you were not entitled to. WOULD GIVE ZERO STARS WILL NOT LET ME

Move size: 1 Bedroom Home Service cost: $5194

I had a long-distance move from Minneapolis to Denver. During the initial inventory and estimate, I went through my 1-bedroom apartment and thoroughly listed my belongings. I was quoted $1900 with a 3-6 day moving window. 10 days before my move I was called and they did another final inventory over the phone. My estimate jumped up to $3600 with a 10-day moving window. Because it was the eleventh hour, I had no choice but to move forward with them, as last-minute moves are hard to coordinate. They demanded another $1000 deposit in cash on top of the original $750 deposit I had paid. On pick-up day, the movers quoted an additional $700 and told me the drop-off window was 15 days. 10 days after pickup I called to get updates and wasn't given any information. I discovered fake addresses, fake names, fake phone numbers - it was really alarming. My stuff showed up on day 19, with no notice. They just texted me "we're here". I was charged an additional $300 on delivery day. Ultimately I was initially promised $1900 in 3-6 days and it ended up being about $5700 in 19 days. My original volume was around 350 cubic feet and ended up around 500 they said, although nobody ever measured, it was all an eyeball estimate. I was as thorough as possible during each estimate because I didn't want to get blindsided, I even threw things away to ensure I was under the limit. Everything this company says is designed to get you to say yes. They don't deliver on any of their promises. I have reported them to the BBB. I have watched their BBB rating plummet from an A to D- within the last few weeks. Their practices are predatory. They have found ways of silencing past customers online and creating a lot of false information. If you dig deeper, you'll find all of their angry customers trying to file complaints and leave real reviews and warnings. They need to be shut down. They are a broker. They outsource to shady companies. Nothing is transparent and all estimates are off by a LOT. They only accept cash which should have been my first red flag. They are smooth talkers, DON'T use US Pro, find a legitimate mover. This company needs to be shut down.

Move size: 1 Bedroom Home Service cost: $5700

PLEASE, READ ALL REVIEW!

JOB NUMBER: 7246617

My name is Jeanne DeMello and on September 12th 2020, we hired *US PRO MOVING and LOGISTIS LLC*, to take care of moving 2 motorcycles and 40 large cardboard boxes from Connecticut to the State of Washington,

just about 3000 miles logistic service that was scheduled to be picked up on Saturday September 26th, between 12pm/2pm.

As sign of good faith, we made a check deposit of US$906.00 which cleared 2 days later.

As the moving date getting closer, I tried to contact Steve Mitchell ( the customer rep within the US PRO MOVING), but the phone and extension number he gave me never worked, no answering

service, NADA.

At this point I was really worried if I had lost my initial deposit and having to reschedule my whole moving.

On Saturday 26th some time after 2pm, we received a phone call from the Truck driver saying a misshapen occur and he wouldn't come that day as scheduled and a dispatcher would contact us within 2 hours.

It never happended!

I tried to contact customer service so many times using their emergency line and no success at all in getting alive person to let us know what was going on.

Now we are desperate, because we need to clear the house to return the keys, we had to cancel our sunday flight and find a way to do the moving ourselves.

After hard thinking and sleepless night and many tries to get in touch with *US PRO MOVING*, we decided to go ahead and rent a PENSKE TRUCK and so we did.

At one point I finally got in touch with Robert Smith, supposed to be one of the managers, and after explaining the whole situation, he apologized and assured that I would get a full refund of my INITIAL DEPOSIT US$906.00

Today NOVEMBER 16th 2020, over 2 months later, I still do not have my Initial Deposit Refund for a Service that never happended.

BE AWARE!!!

DON'T GIVE YOUR MONEY TO THEM!!!

DON'T GIVE YOUR PERSONAL BELONGS TO THEM!!!

Move size: 2 Bedroom Home Service cost: $2961

Ed, Cameron and Chris were on time and they even had called to see if I was ready earlier because their earlier apt. finished quickly. Super hard working, and we would definitely use these guys again. They took great care to wrap furniture and cover floors and were diligent in asking about what should go where and how. Thanks so much, you saved us a ton of work as we weren't able to do this move on our own this time. Fair price for the effort on Labor Day weekend.

Move size: 2 Bedroom Home Service cost: $2600