US Pro Moving and Logistics LLC

Don't believe me read some of the "OFFICIAL COMPANY RESPONSES" to these reviews which all reflect the same frustrations and SCAM!!!

REPORT TO THE BBB IMMEDIATELY!!!

This company uses fraudulent and unethical marketing means to lock unsuspecting consumers whom are in need of a long-distance move. Once you are contacted by their customer service reps, you're presented a great quote based on the distance and amount of items / required space for the move. Once you're on the hook they will indicate that a deposit is required to lock in the quote provided. Once the date of your move arrives the subcontracted movers will inflate your quote astronomically in hopes that you are desperate enough at the time to lock into a new contract and quote which will be more than double the initial quote provided. Once you are not provided an alternative, you're faced with trusting suspicious subcontractors with your move at an inflated price or lose your initial deposit. Unethical business practices at work. I'd recommend using a company that does not subcontract their moves to shady individuals.

Move size: 1 Bedroom Home Service cost: $1400

This company is nothing but scam artists. They lie, cheat and steal. Don’t believe a word they say and find a different company. John Jay Williams (broker thief) will lure you in, he’s just like a Predator, he will lie to you, act like he cares about you and your family so you gain his trust then he will scam you. He doesn’t care about you and your family, it doesn’t matter to him he just scams everyone he can. I can Go on and on, hopefully you hear what I’m saying and don’t use this company

Move size: 2 Bedroom Home Service cost: $4000

To summarize , this company not only showed up a day after they told us they’d be here, they showed up 5 hours late, forcing us to entirely change our itinerary and cancel reservations (costing us even more money than they already have). Adding to it, we had to do their jobs for them because we had to call the company every single time for updates. When we called to complain, we were only met with indifference and nonchalance - they showed zero care for customer service. Adding further.... when the movers finally arrived, suddenly all the items we had been quoted for won’t fit on the truck unless we pay an extra 1500. This company forced us to leave behind valuable, big purchase items because we could not pay the extra 1500 - and frankly, we shouldn’t have had too. And because they showed up a day and 5 hours late, we had no time to find solutions regarding the items we were forced to leave behind and essentially throw away (the items that we were specifically quoted for).

All of that being said, absolutely DO NOT use this company. They do not care about their customers in any way or form, and they are solely just in it to get as much money from the customer as possible. They will GOUGE YOU for every single item. Their quote system means absolutely nothing to them, as they do not follow it or pay attention to it whatsoever. This company is a disgrace, and I will be sure to tell as many people as possible to never use this company. Thank you for making the last 48 hours a living hell.

Move size: 2 Bedroom Home Service cost: $2700

Poor communication, poor service!! I cannot even count the number of times I called to get info only to be told they had no answers about when I would be moved or when it would be delivered!! They missed the contracted pickup date by TWO days without explanation and farmed me out to a different company who is now FOUR days late from expected delivery!! I call and ask for a supervisor twice and get told none are available. How ridiculous is that!?!?! They have ZERO customer service skills and are quite honestly the most horrible company Ibhave ever had the displeasure to work with!! My car, which was picked up after the furniture got here BEFORE the furniture!! I wouldn’t recommend this company to move a box across the ROOM, let alone across the country!!!!

Move size: 1 Bedroom Home Service cost: $4000

We feel like we’ve been robbed. We ended up paying 100% more than what we were estimated for. The movers arrived a bit late, but worked smoothly. But the final estimate, after everything was already loaded into the truck, was shocking. Our original estimated was for 375 cubic feet (interstate move), but the movers claimed it to be 800 cubic feet, which would be the size of a 16 foot moving truck. There was no way we could have that much stuff! But they know it is hard to argue with them at this point, and they keep your furniture and boxes as hostage. We still tipped the young movers for their work... We still need to receive our furniture on the other end, but for now: Avoid working with this company! They will really hardball you!

Move size: 2 Bedroom Home Service cost: $5170

I contacted this company about a possible move in mid December 2020. I was convinced to put a deposit down even though I wasn’t sure of the move. The agent assured me repeatedly that I would get a refund of my money if I didn’t use them for the move. I canceled within days as our plans changed. I got my refund March 24, 2021 after many, many phone calls and finally threatening to go to the BBB and local TV stations. The company line is that it might 30-60 days for the refund. The refund was less ten percent

for their service. Do not give them your money unless you are absolutely sure!

Move size: Partial Move Service cost: $1221

[FRAUD ALERT] US Pro Moving & Logisitics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and Liz Parker gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that Liz Parker had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics, and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of Liz Parker, they were extremely rude to me and KEPT MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! DO NOT GIVE US PRO MOVING & LOGISTICS YOUR BUSINESS. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

Move size: 4 Bedroom Home Service cost: $2680

Is there a zero star review option? These five star reviews are fake. I was completely scammed by this company. When I first called everything was great. He was insistent on me putting my deposit in now to get a better price. I negotiated and got the price down a few hundred and my deposit of 800 was taken out.

I called later to tell them I also had a monitor and five extra boxes. They told me that would be 400 more. I couldn't believe it, AND STARTED FEELING SKEPTICAL THEN. THE MAN ON THE PHONE WAS ALSO EXTREMELY RUDE AND HUNG UP ON ME TWICE.

Then it comes moving day and no one shows up. My lease ended today. When I complain, they told me there was no guaranteed of the day they showed up and that was in the contract and not considered failure of service.

I am not going forward with my move. I am so grateful I didn't go through all of the madness that would come if I let these people take my stuff. Please be careful.

Move size: 1 Bedroom Home Service cost: $4000

DO NOT EVEN BOTHER GETTING A QUOTE FROM THESE PEOPLE. I was actually going to go through with using them but after seeing the reviews I did not sign the contract. I called out their scam and they put me on hold and a few minutes later a guy named Zach (probably not his real name) got on the phone and proceeded to ask me if I was lonely and needed to talk to someone. He said I was “stupid” to stay on the line and keep talking to him and said that I reminded him of his ex wife because I was feisty. He said he would call me on his personal phone and said he would take me on a date so that I would have something to do with my time repeating that I had to be a lonely woman. He asked if I spoke Spanish and asked if I was moving from Florida to Wisconsin so I wouldn’t have to speak Spanish anymore. All through the conversation he had people laughing in the background and telling him more things to say to me. He said Wisconsin sucked and no mover wanted to take my move there because no one ever wants to lives there. He said he would buy me Green Bay Packers jersey. When I told him I was going to give home negative reviews he said I was just a crazy lady. I just let him keep talking so that I could report the GROSS misconduct and TOTAL UNPROFESSIONALISM OF THIS ORGANIZATION. PLEASE STAY AWAY!!! Read reviews from other sites, please!!

Move size: 3 Bedroom Home Service cost: $3800

We had a very unfortunate experience with this moving company from start to finish. Our move was last minute and we called to get a quote and provided dimensions. The sales rep did not take our dimensions into account when giving us our quote and gave us a very low attractive estimate despite the fact we disclosed our furniture was large. We paid the deposit and were told the next day we’d receive a call to collect dimensions. We thought that was strange since we had been ready to provide at time of estimate but needed to keep things moving so let it go.

Next day When dimensions were provided again, our estimate was now increased by 50% ($2100 to $3500). We escalated that this felt like a phishing scam since being we were 5 days out from our move, the deposit was non refundable and we could not get out of our contract. The manager then said he reviewed the estimates and said that the QA specialist was wrong on his math and reduced our revised estimate to $2700.

Day of move arrives and we find out that we were also lied too regarding this company providing end to end service themselves and not using a broker. Immediately our foreman tells us that US pro moving did not give them an accurate estimate of the square footage our move would require in their truck. So now, our estimate jumped back up to $3500 and they were not even able to fit all of our things. We ended up needing to rent a uhaul trailer and hitch it to our car. Needless to say we felt robbed, scammed and uneasy but were also stuck at this point and out another $400.

We were then told our items would arrive within the week and that we’d receive 24 hours notice from the movers. This was critical seeing we both work full time and needed to secure our apartment freight elevator. Our move was contracted out to Best Quality Movers and our terrible customer experience continued on.

We received 2 hour notice for delivery and had many issues communicating with our delivery movers and dispatch. That will be a separate review for the moving company, but I will say upon trying to work with US pro moving to assist us with our delivery movers, we received zero support. We will try to reach out to US pro again to discuss our incredibly botched move and try to amend the situation. We paid a premium price for a very simple move (not even a full apartments worth of furniture) and received bottom of the barrel customer service.

We were lied to on multiple accounts, us movers couldn’t even book enough space for our items after dimensions were supplied twice, and they then contracted out the move and delivery of our items to a terrible company. We do not recommend using this company unless you enjoy feeling robbed, many headaches, and terrible customer service.

Move size: Partial Move Service cost: $3500

THIS COMPANY IS A SCAM. US Pro Moving & Logistics refused to fulfill the terms of our moving contract and refused to refund our money. On 11/8/2020 we made an advance payment of $1,033.00 (of a total estimate of $2,686.12) to move 2,002 lbs of furniture. US Pro sent a subcontractor who arrived a day later than scheduled and demanded more than double the estimate to move said furniture, only after loading furniture on the truck. I refused to pay extra because it was evident there was ample space and offered to measure the space taken to prove that our items fit within the terms of the contract. I was told that if I were to step foot into truck, the items would not be moved. We thus refused to pay and our furniture was unloaded. US Pro systematically stymied our attempts to find and schedule a new truck that would move the furniture. It deflected our questions about their refund policy, dropped our calls during business hours after being placed on hold for over 100 minutes, as well as played “after business hour” recordings during business hours. It made little attempt to try to find us a mover who would agree to move our furniture for something remotely close to the agreed upon price. It never even sent us another truck. It stopped returning our phone calls, and thus it never moved our furniture. We have meticulously documented all our good faith attempts to reach out. We had to hire different movers, since we were unable to reach US Pro and never received a refund.

Move size: Partial Move Service cost: $2686

Do not use them. They are a scam company. I signed up in Dec of 2020 for a June move and they called for a Q&A then changed the price from my original quote. I asked for a refund since they were not honoring the original quote they stated I would not get the refund unless I signed a new quote. The sale person was Steve. Then 2 days later they never showed. I had a two day window from what they said which is bad as well. I should have never signed up or put a deposit down. Big time scam company.

Move size: 2 Bedroom Home Service cost: $3865

6.21.2021: I called back in Feb 2021 got a quote, made a reservation for a June 21st pick up date. Made a deposit ($1,064) & thought everything was all set, ready to go. Well today is June 21st, have not received a call from the movers & I've been on hold 2X this morning trying to talk to a live human being (almost 4 hrs) but can't get thru to anyone. I need to b out of here asap because I start my new job next week!! They claim to be a "Veteran Owned" company. .....well this is a piss poor way to treat a Veteran.

I will never use this company again!!! ?????

The "salesman" I spoke with (Guy Fisher) even gave me his direct phone number & I can't even get anyone to answer that line!!

Move size: 2 Bedroom Home Service cost: $3000

I had scheduled a move from California to Texas for 260 square feet of items. I coordinated everything over the phone. Initially they wanted to charge for 287 sq ft. I agreed knowing it was less. The subcontractor came to the apartment unit were disrespectful to the apartment manager and called me claiming the amount of sq ft was over 400. I informed them that was completely untrue at which the subcontractor tried charging me for multiple different things including using an elevator which was included per the contract. Seeing that I would not pay for fabricated items, they refused to do the move and left the apartment complex telling me to hire someone else. I tried repeatedly to get my money back but the company kept claiming that I declined on-site (I was in a completely different state) that it was the over 400 sq feet ( I have documented proof it was under 287), and that I sent them away which I did not.

Move size: Studio Service cost: $595

I contacted the company for a move from FL to NJ. I was told a truck driver was going to call me to let me know when they were going to come. It’s a 2 day window. By the end of the 2nd day no one called me. On the 3rd day, I called and was told that there weren’t actually any truck drivers/movers available in my location. No one thought to call me or inform me of this even though I called representatives atleast 4 times during the 2 day window period. After wards, I was promised a refund of my deposit. It has been over 3 weeks and I have yet to receive a refund. I have emailed and called the company and they claim that it may take my bank longer to process the refund, however I’ve never had this problem with my bank before.

Move size: Partial Move Service cost: $1500

Our experience with this company has been horrible. First, they would not allow us to add additional space to our estimate without a call with their QA team - and they wouldn't schedule this call more than 1 week out from the move - at which time we'd be stuck with them. Then, when the movers arrived, the person in charge walked in, took a look around and immediately told us we needed additional space and would be charged another $1000. I knew better, as I've moved several times and understand the amount of space we needed. So I challenged him on this and asked that he explain why we would need that much more space and what exactly was different from what they originally estimated. He would not explain anything and said I would need to talk to his supervisor. I asked him several times to explain and he continued to refuse or to look even look at me. So I called up our US Pro Moving Coordinator (Kevin), and explained I had an issue with our US Pro move that was taking place. Kevin told me I'm sorry you have the wrong company, this is not US Pro Moving. I said, well that concerns me as well becauseI have your email right here and your email address and signature say US Moving Pros. He then asked what the problem was and I explained the situation. He put me on hold while he looked up the account. A few minutes later someone else got on the phone and identified herself as the supervisor. I explained the situation to her, and she asked to speak to the site lead (the movers). They explained to her that a few pieces were larger than they expected, so when I got back on the phone with her again I asked her to explain to me and tell me what size items they had expected. When she did, the dimensions of my items were smaller than he told her they were! I expressed my extreme displeasure and unbelief that they were trying to deceive us and get more money that was not deserved or needed for space that was not needed. She then went on to say that we would be receiving a refund for the difference but that we would need to pay it to the movers for now. I agreed, as long as she'd send an email and the money would be credited to our account right away. She said it would be within 1 business day. Well, it is 4 weeks later and we still have not received the refund. BUT EVEN WORSE - OUR GOODS HAVE NOT BEEN DELIVERED. We've called several times and assured us it is on the way, but we are well beyond the normal time frame on this move and are worried at this point that our belongings are gone. DO NOT USE THIS COMPANY! Complete scam.

Move size: 1 Bedroom Home Service cost: $4500

The original quote was for $3,000 with a $900 deposit. They called 5 days before the moving date to tell us that we needed to pay $600 more, bringing the total deposit to $1,500. The night before moving day the driver calls us to tell us the truck broke down. We called customer support with no answer. We had to hire another company last minute. Our attempts to contact someone to get a refund have been stressful. If we do get ahold of someone, which is rare cuz most of the time they hang up on us while on hold, they tell us that it will take months to get our money back. Phone lines are 50 mins long just to get disconnected. Please I urge you to find another company. If you are looking for movers in the PNW Jordan River was able to accommodate us at a reasonable price and last minute.

Move size: 3 Bedroom Home Service cost: $1500

[FRAUD ALERT] US Pro Moving and Logisitics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and Liz Parker gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that Liz Parker had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of Liz Parker, they were extremely rude to me and REFUSED TO REFUND MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! Do NOT give US Pro Moving and Logistics your business. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

Move size: 4 Bedroom Home Service cost: $2680

This company is a fraud. I scheduled a move with them and paid my deposit. My move did not happen and I cancelled within the time frame they gave me. It has been months and they agree they owe me a refund but refuse to give it to me. They hang up the phone on me when I call customer service and ignore over 10 emails that I have sent to accounts payable. They will steal your money and never give it back. I have contacted the better business bureau but this company is NOT accredited with them. Do not do business with this company.

Move size: 2 Bedroom Home Service cost: $1200