US Pro Moving and Logistics LLC

Is there a zero star review option? These five star reviews are fake. I was completely scammed by this company. When I first called everything was great. He was insistent on me putting my deposit in now to get a better price. I negotiated and got the price down a few hundred and my deposit of 800 was taken out.

I called later to tell them I also had a monitor and five extra boxes. They told me that would be 400 more. I couldn't believe it, AND STARTED FEELING SKEPTICAL THEN. THE MAN ON THE PHONE WAS ALSO EXTREMELY RUDE AND HUNG UP ON ME TWICE.

Then it comes moving day and no one shows up. My lease ended today. When I complain, they told me there was no guaranteed of the day they showed up and that was in the contract and not considered failure of service.

I am not going forward with my move. I am so grateful I didn't go through all of the madness that would come if I let these people take my stuff. Please be careful.

Move size: 1 Bedroom Home Service cost: $4000

DO NOT EVEN BOTHER GETTING A QUOTE FROM THESE PEOPLE. I was actually going to go through with using them but after seeing the reviews I did not sign the contract. I called out their scam and they put me on hold and a few minutes later a guy named Zach (probably not his real name) got on the phone and proceeded to ask me if I was lonely and needed to talk to someone. He said I was “stupid” to stay on the line and keep talking to him and said that I reminded him of his ex wife because I was feisty. He said he would call me on his personal phone and said he would take me on a date so that I would have something to do with my time repeating that I had to be a lonely woman. He asked if I spoke Spanish and asked if I was moving from Florida to Wisconsin so I wouldn’t have to speak Spanish anymore. All through the conversation he had people laughing in the background and telling him more things to say to me. He said Wisconsin sucked and no mover wanted to take my move there because no one ever wants to lives there. He said he would buy me Green Bay Packers jersey. When I told him I was going to give home negative reviews he said I was just a crazy lady. I just let him keep talking so that I could report the GROSS misconduct and TOTAL UNPROFESSIONALISM OF THIS ORGANIZATION. PLEASE STAY AWAY!!! Read reviews from other sites, please!!

Move size: 3 Bedroom Home Service cost: $3800

We had a very unfortunate experience with this moving company from start to finish. Our move was last minute and we called to get a quote and provided dimensions. The sales rep did not take our dimensions into account when giving us our quote and gave us a very low attractive estimate despite the fact we disclosed our furniture was large. We paid the deposit and were told the next day we’d receive a call to collect dimensions. We thought that was strange since we had been ready to provide at time of estimate but needed to keep things moving so let it go.

Next day When dimensions were provided again, our estimate was now increased by 50% ($2100 to $3500). We escalated that this felt like a phishing scam since being we were 5 days out from our move, the deposit was non refundable and we could not get out of our contract. The manager then said he reviewed the estimates and said that the QA specialist was wrong on his math and reduced our revised estimate to $2700.

Day of move arrives and we find out that we were also lied too regarding this company providing end to end service themselves and not using a broker. Immediately our foreman tells us that US pro moving did not give them an accurate estimate of the square footage our move would require in their truck. So now, our estimate jumped back up to $3500 and they were not even able to fit all of our things. We ended up needing to rent a uhaul trailer and hitch it to our car. Needless to say we felt robbed, scammed and uneasy but were also stuck at this point and out another $400.

We were then told our items would arrive within the week and that we’d receive 24 hours notice from the movers. This was critical seeing we both work full time and needed to secure our apartment freight elevator. Our move was contracted out to Best Quality Movers and our terrible customer experience continued on.

We received 2 hour notice for delivery and had many issues communicating with our delivery movers and dispatch. That will be a separate review for the moving company, but I will say upon trying to work with US pro moving to assist us with our delivery movers, we received zero support. We will try to reach out to US pro again to discuss our incredibly botched move and try to amend the situation. We paid a premium price for a very simple move (not even a full apartments worth of furniture) and received bottom of the barrel customer service.

We were lied to on multiple accounts, us movers couldn’t even book enough space for our items after dimensions were supplied twice, and they then contracted out the move and delivery of our items to a terrible company. We do not recommend using this company unless you enjoy feeling robbed, many headaches, and terrible customer service.

Move size: Partial Move Service cost: $3500

Back in March I call us pro to get a quote after finally getting a good price we booked my moving date. they extended my cancelation date until April 15, I called on April 13 to cancel my service and they told me I would get my refund in 4 to 10 business day. Until this date I haven’t Receive my money my deposit is $1800 I called 3 times and they cannot give me any information about it. They have me email the customer support department and I have email them over and over and I haven’t hear anything from them. I called them again and the person who answer the phone told me that she will personally Send a email to them from an internal email and I still haven’t heard anything. I’m moving from across the country and I need my money back soon to be able to continue my journey with my family.

Move size: 4+ Bedroom Home Service cost: $4400

Caution ⚠️ filling reports with Attorney General Office and BBB.... Caution ⚠️...

Please use Caution when deciding on dealing with this company. No matter what the customer service representative tells you read the contract twice if not three times. This company has taken our money and not refunded us. They quoted us a price and a three day window for a storage unit move. We were like okay we seen the bad reviews but seen those good ones so decided to give this company the benefit of doubt. ¡We were so wrong! The movers came on the last day quoted 30 mins before the close out time. Then they jacked up the price over $1,300. Told us we would have to give them cash oh btw they showed up in a rental truck. Yes we already paid US pro movers $1,300 before we could even get the movers to show up. So we were like no as far as the cash so we all agreed on a check which was over $1,300 dollars written that night. Then they said oh we can't move your stuff tonight. We were like ¿Wait; WHAT??? Yeah they told us they had to come back to move it because they didn't have room in the truck for our boxes which was half of a 10x10 storage. So now we are like okay this company breached the price they quoted us. Granted if he would of weighed the stuff etc and said hey this is more okay thats reasonable. But just looking at it?? Come on... so they breached the price by the large increase, then they don't even try to attempt to move one single box on the date quoted to us. (So no our stuff was not moved on any of the days quoted to us.) Okay we were like well mess happens but a couple days later our stuff is still in storage which means they didn't come the next day to move it. So....We are like no thats not cool at all did we just get duped?? Plus we needed our stuff moved. So we canceled only after no one moved our stuff, as well as not showing up to move our stuff. Us pro movers said we will not be getting our refund back because we declined services. Yeah... they actually said that. I'm like Sir we needed them to pick our stuff up at that time I actually gave them a few days grace and this is what I get?? So yeah... we have filed a report with BBB and will be doing one with the Attorney General Office. Because this is happening way to much to a lot of people which is super not cool.

Move size: Partial Move Service cost: $2500

[FRAUD ALERT] US Pro Moving & Logistics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and *** ****** gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that *** ****** had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics, and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of *** ******, they were extremely rude to me and KEPT MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! DO NOT GIVE US PRO MOVING & LOGISTICS YOUR BUSINESS. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

Move size: 4 Bedroom Home Service cost: $2680

US Pro Moving and Logistics is a moving logistics company, not a moving company. They just act as brokers for actual moving companies. Initial estimate for move cost was very reasonable, but kept going up with each interaction. I was not told actual moving company until day before schedule move. Movers showed up 2 days after scheduled move, took less than half of items, demanded an extra $487 for what they took, and left without giving us a detailed bill of lading. It has now two weeks after the scheduled delivery date and I don't have my shipment or even a delivery date for it.

Move size: Partial Move Service cost: $2831

This company is nothing but scam artists. They lie, cheat and steal. Don’t believe a word they say and find a different company. John Jay Williams (broker thief) will lure you in, he’s just like a Predator, he will lie to you, act like he cares about you and your family so you gain his trust then he will scam you. He doesn’t care about you and your family, it doesn’t matter to him he just scams everyone he can. I can Go on and on, hopefully you hear what I’m saying and don’t use this company

Move size: 2 Bedroom Home Service cost: $4000

To summarize , this company not only showed up a day after they told us they’d be here, they showed up 5 hours late, forcing us to entirely change our itinerary and cancel reservations (costing us even more money than they already have). Adding to it, we had to do their jobs for them because we had to call the company every single time for updates. When we called to complain, we were only met with indifference and nonchalance - they showed zero care for customer service. Adding further.... when the movers finally arrived, suddenly all the items we had been quoted for won’t fit on the truck unless we pay an extra 1500. This company forced us to leave behind valuable, big purchase items because we could not pay the extra 1500 - and frankly, we shouldn’t have had too. And because they showed up a day and 5 hours late, we had no time to find solutions regarding the items we were forced to leave behind and essentially throw away (the items that we were specifically quoted for).

All of that being said, absolutely DO NOT use this company. They do not care about their customers in any way or form, and they are solely just in it to get as much money from the customer as possible. They will GOUGE YOU for every single item. Their quote system means absolutely nothing to them, as they do not follow it or pay attention to it whatsoever. This company is a disgrace, and I will be sure to tell as many people as possible to never use this company. Thank you for making the last 48 hours a living hell.

Move size: 2 Bedroom Home Service cost: $2700

Poor communication, poor service!! I cannot even count the number of times I called to get info only to be told they had no answers about when I would be moved or when it would be delivered!! They missed the contracted pickup date by TWO days without explanation and farmed me out to a different company who is now FOUR days late from expected delivery!! I call and ask for a supervisor twice and get told none are available. How ridiculous is that!?!?! They have ZERO customer service skills and are quite honestly the most horrible company Ibhave ever had the displeasure to work with!! My car, which was picked up after the furniture got here BEFORE the furniture!! I wouldn’t recommend this company to move a box across the ROOM, let alone across the country!!!!

Move size: 1 Bedroom Home Service cost: $4000

We feel like we’ve been robbed. We ended up paying 100% more than what we were estimated for. The movers arrived a bit late, but worked smoothly. But the final estimate, after everything was already loaded into the truck, was shocking. Our original estimated was for 375 cubic feet (interstate move), but the movers claimed it to be 800 cubic feet, which would be the size of a 16 foot moving truck. There was no way we could have that much stuff! But they know it is hard to argue with them at this point, and they keep your furniture and boxes as hostage. We still tipped the young movers for their work... We still need to receive our furniture on the other end, but for now: Avoid working with this company! They will really hardball you!

Move size: 2 Bedroom Home Service cost: $5170

I contacted this company about a possible move in mid December 2020. I was convinced to put a deposit down even though I wasn’t sure of the move. The agent assured me repeatedly that I would get a refund of my money if I didn’t use them for the move. I canceled within days as our plans changed. I got my refund March 24, 2021 after many, many phone calls and finally threatening to go to the BBB and local TV stations. The company line is that it might 30-60 days for the refund. The refund was less ten percent

for their service. Do not give them your money unless you are absolutely sure!

Move size: Partial Move Service cost: $1221

[FRAUD ALERT] US Pro Moving & Logisitics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and Liz Parker gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that Liz Parker had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics, and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of Liz Parker, they were extremely rude to me and KEPT MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! DO NOT GIVE US PRO MOVING & LOGISTICS YOUR BUSINESS. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

Move size: 4 Bedroom Home Service cost: $2680

A SCAM, don't ever work with these people. The contract called for them to move us 248 miles from Kentucky to Tennessee at a cost of $20,000. Once the movers showed up (a day late) everything changed. They refused to move us without us signing a new estimate which totaled $32,728. They had us in a hostage situation because the closing date was 2 days away. They showed up in 4 U-Haul trucks, never arrived before 1130 any day, arrived with NO moving material at all in their trucks, and packed most of our boxes with no packing material etc. etc. This list could go on and on and I have filed a 2 page complaint with the Attorney General.

Move size: 4 Bedroom Home Service cost: $32728

THIS COMPANY IS A SCAM. US Pro Moving & Logistics refused to fulfill the terms of our moving contract and refused to refund our money. On 11/8/2020 we made an advance payment of $1,033.00 (of a total estimate of $2,686.12) to move 2,002 lbs of furniture. US Pro sent a subcontractor who arrived a day later than scheduled and demanded more than double the estimate to move said furniture, only after loading furniture on the truck. I refused to pay extra because it was evident there was ample space and offered to measure the space taken to prove that our items fit within the terms of the contract. I was told that if I were to step foot into truck, the items would not be moved. We thus refused to pay and our furniture was unloaded. US Pro systematically stymied our attempts to find and schedule a new truck that would move the furniture. It deflected our questions about their refund policy, dropped our calls during business hours after being placed on hold for over 100 minutes, as well as played “after business hour” recordings during business hours. It made little attempt to try to find us a mover who would agree to move our furniture for something remotely close to the agreed upon price. It never even sent us another truck. It stopped returning our phone calls, and thus it never moved our furniture. We have meticulously documented all our good faith attempts to reach out. We had to hire different movers, since we were unable to reach US Pro and never received a refund.

Move size: Partial Move Service cost: $2686

US Pro Moving & Logistics

333 Southern Blvd #400

West Palm Beach FL 33405

US DOT: 3372590 MC: 1081435

DELUXE MOVING: 747 Third Ave 2FL

New York, NY 10017

Phone: 844-596-4335 Fax: 877-824-4175

DOT #: 3382650 MC #: 1085927

In January, 2021 I entered into a contract with US Pro Moving and Logistics(a moving broker) to pick up my belongings from California. My belongings were to be delivered to my new home in Missouri by early February 2021. My belongings were contracted to be transported by

DELUXE MOVING: 747 Third Ave 2FL

New York, NY 10017

Phone: 844-596-4335 Fax: 877-824-4175

DOT #: 3382650 MC #: 1085927

Due to the distance, delivery could take up to 21 days, after the day of pick up.

As of today, we are now at 71 business days, and 101 calendar days, since my goods were picked up from California.

I have made numerous phone calls to US Pro Moving and Logistics. The responses that I received from my moving broker, US Pro Moving and Logistics varied. I was told my goods would arrive the next week. You should hear something by Wednesday. We will get back to you later. Or, the truck was in Ohio five hours away, and my goods would arrive the next week.

The current response from US Pro Moving and Logistics, my belongings will arrive by the end of the April, 2012.

The company US Pro Moving and Logistics, has not provided the services that they promised.

I do not recommend US Pro Moving and Logistics. One star rating is more than they deserve.

Move size: Partial Move Service cost: $4504

In all the years i have been dealing with businesses this is the worst experience I have ever had. My sister is disabled and set up a move with this company without looking at reviews. They quoted a price of $1700. to move a one bedroom apartment. It was double what the going rate is in our area. When they picked up the furniture they said it would not be delivered for 3-5 days. I had to plead with them to deliver the same day because she would have no place to sleep. It was a 20 minute drive from apartment to her new location. They were going to charge $400.. extra. After pleading with them they agreed to only charge $100. When I told them I was going to hire an attorney the response was "Go ahead". They were rude and very unprofessional. I have looked at their rebuttals online and they will stop at nothing to defend their reprehensible business practices.

Move size: Studio Service cost: $1800

I contacted the company for a move from FL to NJ. I was told a truck driver was going to call me to let me know when they were going to come. It’s a 2 day window. By the end of the 2nd day no one called me. On the 3rd day, I called and was told that there weren’t actually any truck drivers/movers available in my location. No one thought to call me or inform me of this even though I called representatives atleast 4 times during the 2 day window period. After wards, I was promised a refund of my deposit. It has been over 3 weeks and I have yet to receive a refund. I have emailed and called the company and they claim that it may take my bank longer to process the refund, however I’ve never had this problem with my bank before.

Move size: Partial Move Service cost: $1500

This company is a fraud. I scheduled a move with them and paid my deposit. My move did not happen and I cancelled within the time frame they gave me. It has been months and they agree they owe me a refund but refuse to give it to me. They hang up the phone on me when I call customer service and ignore over 10 emails that I have sent to accounts payable. They will steal your money and never give it back. I have contacted the better business bureau but this company is NOT accredited with them. Do not do business with this company.

Move size: 2 Bedroom Home Service cost: $1200