United Relocation LLC

Worst Movers Ever.

We have moved quite a bit around so I could say from experience were the worst we had. We moved from Buffalo to Memphis.

The sales pitch is perfect, but the quote changed the size of the boxes from extra large to small. When we called the customer care - they were rude and irresponsible, never made the correction. Our quote included dismantling pieces of furniture as well - they never did. They said they will cover few pieces with blankets - never did.

The most disheartening thing after all this is that when the shipment arrived - the estimate (based on the items) was b**s**t - we were charged by the number of pounds we moved and the driver threatened to take away our items with a clear message of never to bring it back if we don't pay.

I never write reviews, but I want to make sure that nobody gets ripped like we did.

Don't Hire.

My husband and I decided to use United because we thought their services would make moving with a 6 week old baby easier. Boy, were we wrong. United hires subcontractors who then hire more subcontractors. You have no control over who is actually hired to take your belongings. In our case, we were also charged at least 30% more than the original estimate.

United asked us to give them two options for pick-up days. We did. They informed us the day before the first day that they had scheduled our pick-up on a day that was not either of the two days we had given them. When we finally got a hold of the person in charge of picking up our stuff, he told us one day and then didn't arrive until the middle of the next day. Jake from United promised us that we'd receive a discount for the hassle caused by the mischeduling of our pick-up, but when we tried to get a hold of him again (to get that in writing), he could never be reached and never called or texted us back. We were charged the full amount. The guy that arrived to load our belongings then brought a truck that was too small so we had to wait for several hours during our pick-up window for him to bring one load of our belongings to…

Worst company I've ever worked with.

This company has given me the absolute worst experience I've ever had with any company. Today I finally received my shipment after 8 MONTHS,yes that's right 8 months. I contracted for a move across country and was taken by East Coast van lines to Florida where it sat from April until November. Only upon demanding that another company take my belongings and a law suit threat did I finally today receive my shipment.. On two pallets that I had to unload myself off the street where it was left..with 1/3 of my items missing. Not surprising the items missing are some of the more valuable as the belongings did not show up in their original boxes. Got my address wrong after all this time so had to pay $60 change of address fee to deliver. I've been told multiple times by staff the GM Andrew would call me the next day and it never happens. To get in touch I have to call his number directly and catch a the right time. Do not use this company.

My dresser, bookshelf, and TV all showed up broken.

I contracted with United Relocation to move from North Carolina to California. My dresser, bookshelf and TV all showed up broken. I even paid them an extra $75 fee to package my TV. They are not helpful with reimbursement and they only reimburse 10 cents a pound. They told me my things would take about a week and half when really it took 3 weeks to receive my items. The total cost exceeded my estimate by several hundred dollars. Overall, they were disorganized, unhelpful, and ended up braking a lot of important items to me. I wish I hadn't shipped with United Relocation.

Avoid at ALL Costs (as there are a lot of them).

AWFUL. Do NOT go through this company. I would give a negative star if I could. They fail to disclose that they are only a broker & do not actually provide any moving services. They are sales people & will promise you the world to get your business then are MIA the second you pay them. There is literally NO concern for their customers once you pay them their split. They will send you the contract to e-sign while on the phone & make you pay before having a full chance to read the small print & will tell you they will be prompt, no hidden fees, they will be your only point of contact, "this is my personal cell" etc. This was the whole reason I went w/ them because they sounded honest & like they genuinely cared but I found out the TOTAL opposite-these people are CROOKS & I don’t know how they can sleep at night. I was never informed they aren't the actual movers so I was shocked when another company showed up at my door w/ a totally different name & informed of SEVERAL additional charges. Also, I was told the move could be completed in 1-2 days due to the short distance of the move(6 hrs), however this new company stated 3-14 days, which really means 21 days because apparently that…

Worst experience ever!

I hired United Relocation to move my son's furniture from NC to Dallas. I was told my furniture would be delivered on or around August 4th. Our belongings were picked up at 9pm on July 19th buy HQ Movers who were subcontracted out by United Relocation. Once they got the stuff outside my home, they put me on the phone with Daniel from H Q Movers who proceeded to try to charge me an extra 800.00 for space on truck. My item total never changed since I booked the job. No reason to pay more. We waited and called and texted and emailed to try to get a delivery date once our expected delivery date came and went. Each week we were told our items would be loaded the coming week. Today is day 49 since they stole our furniture and they never ever delivered. My son went an entire month with just an air mattress. We've now had to rent him furniture since we now know we've been victims of mover fraud. Do not do business with this company. Save yourself lots of aggravation and find a real company.