United Relocation LLC

I initially spoke with Thomas. He completely walked me through the entire steps of how my moving will be and went step by step over my inventory with me. I did however forget a few items , but I got the chance to add everything before the movers arrived. On the day of my move, I had everything loaded on to the truck and they began my move to Indiana. I wasn’t ready for my things for a few weeks after picking it up so they allowed me to use a first available date so my items wouldn’t arrive before I did. That helped me out so much and I got the chance to get my house ready for me and my items. I am very pleased by how everyone was willing to work with me around my situation. If anyone ever asked me, I would always recommend United relocation!

Move size: 3 Bedroom Home Service cost: $7350

After dozens and dozens of calls I finally caved in and used United Relocation only because they were so persistent and I was crunched for time to get this move in order. It was a pretty small move 2b 2b across the state but even so I can say that they were very accommodating to my needs and were extremely thorough during the whole process. The movers arrived on-time and were very friendly and extremely thorough. Everything was packed with extra bubble wrap as I had requested and even though I did add a few extra items at the end I wasn't penalized to heavy for it. The entire delivery process took 2 days to arrive to the drop off location. It happened to be the same group of guys as pick-up so it made things very smooth and comfortable from the start. They helped my wife put things back in the spots that were needed and nothing was broken or damaged during transit. My quote was higher in the end but that's because I had added some extra items on at the end, so that was to be expected. Overall it was a good experience and I would use them again.

Move size: 2 Bedroom Home Service cost: $1200

Me and my husband had gotten dozens of calls from companies in such a short span we really just got fed up and picked the one that was middle of the line in terms of price. I have to say I was pleasantly surprised. They were informative about the pre-move and what to expect. The day of the move, there was a small delay with the truck arriving but that's to be expected with these circumstances. The guys were very friendly and cautious with our belongings. The entire move took 4 days with a short stop in between. We were called by our rep to inform us of this delay which I really appreciated. The day of move in was a little hectic, the delivery guys were different then the first but was ok as they were just as friendly and hardworking. They helped us position our items back in the necessary spots and were very careful with the breakable items. For such a short last minute move, I was pleasantly surprised with the service and price that we payed.

Move size: 2 Bedroom Home Service cost: $1800

United Relocation offered me $500 refund so I would not write this honest, true review and I refused because I wanted to warn people of how terrible my experience was with them.

I have a two year old and we were moving across the country so I thought hiring a moving company would be best- not if you're hiring this company.

They tell you your move will occur in a two day window. At no point did they warn me this could change. They pushed our move TWO days which caused us to incur over $1500 in costs because of this, largely due to losing our deposit because we couldn't vacate our apartment on time. They informed us of this about 24 hours before our first potential moving day which meant I had packed our entire apartment, sold things like our bed, etc. Had I known this was going to happen I would have preferred to rent a U-Haul and drive it myself but at this point they said I couldn't get my deposit back so I was trapped.

In addition they overcharged me for our move and refused to refund my money as they promised. Like all moving companies, they ask you to provide them an inventory of your move. I provided the inventory and they assured me multiple times the quote was "worst case scenario" and everything would be weighed and measured after pick-up. They did not weigh or measure our things but instead they kept the entire amount we paid when I was told by numerous employees there the cost would be adjusted after our things were picked up. They never made any adjustments. Not only that, the quality assurance representative told me I would not be charged for a couch that added $700 to our quotation. When I asked him via text message if I would be charged if I sold the couch since our move was delayed he said I would not be charged for anything they did not pick-up. They kept that $700 and would only refund me the $500 if I signed something that legally prevented me from reporting them to BBB and writing reviews like this one.

In addition to the above which cost us many thousands of dollars. Their customer service is TERRIBLE. I spent hours and hours of my life over the week before our move and several weeks after on the phone with people who promised me credits and price adjustments. I was promised managers would call me back. They never did. They made it impossible for me to get answers and most importantly collected our full quoted amount for our move, meanwhile promising me there would be price adjustments after the move was weighed or measured. After they collected our things they told me they wouldn't refund my money because I paid the movers the full amount (which is what they told me to do).

Their business practices are so shady and sneaky and I hope you read this review and choose a better company. They by far the worst business I have every worked with. I can't understand how they can get away with operating in this way.

I haven't been able to examine all of our things yet, as they were delivered to storage so I can't even tell how that went. I am afraid to look.

Find another moving company. These guys will take advantage of you and lie to you to make the company more money.

Move size: 1 Bedroom Home Service cost: $4000

Update: I still have yet to get my money back from this company. My furniture is still in storage. No check has been issued for all my damaged furniture that was mostly brand new with tags. Thank God I took pics before they started moving. My son was also recording so we have great pics. I also have the the main mover in charge in a pic that charged me over 10,000+ more dollars. He only took the legs of all my tables and counted each individual leg as more inventory. As you can see, not one reply on here from the company. Where’s Alison@unitedrelocation.net or Camron (561)503-2511? If anyone wants to sue this company, I’m all in. Please email me. They don’t even try to correct their mistakes. This is a scam and they deserve to be in jail. This has completely damaged my life and caused so much stress. I haven’t slept in my bed or wore any of my clothes since August. Basically the things my son and I fit into the car is how we have been living. Let’s see if United Relocation has a response!

Move size: 3 Bedroom Home Service cost: $2800

I got in touch with these guys after days of looking and I was so stressed out I ended up pulling the trigger with them because they were really thorough and they didn’t waste my time or theirs with scams and BS that other people seemed to be throwing at me. It was a little expensive but I moved a lot of stuff. A 2 bedroom home, a home office and my car. So with that being said the price was still better than most places I talked to. I had some minor damages, nothing that wasn’t easily fixable and they made sure I was quickly compensated. Their customer service team was also very helpful throughout the process. I haven’t seen such warm folks working anywhere in a long time.

Move size: 3 Bedroom Home Service cost: $3400

When I needed to relocate from Alabama to Florida for work, I didn’t know where to start. I heard about United from a friend that had used them before. They made it easy from beginning to end. I booked my move with Mike Starr. He took the time to go through everything I needed moved, worked with my budget, and was available for any questions I had. The movers were a little late, but were very apologetic and moved my things quickly. My things were delivered on time and handled with care. I would recommend them to anyone that is moving.

Move size: 2 Bedroom Home Service cost: $2000

I had to move on short notice and scrambled to secure a mover. United relocation reached out to me after filling out for a quote online. They were easy to work with and I gave them a list of items I was moving. There price was reasonable so we went with them. They did a good job on pick up but it did take a long time. Atleast they didn't break anything. The delivery went smoothly and they even helped hang a TV on the wall. There were some minor issues but I guess you can expect that during any move. Overall it was a good experience and I would use them again.

Move size: 2 Bedroom Home Service cost: $3000

I hired this company to move from Virginia down to the Miami area for work and as much as I was dreading it, I did what I had to do. A friend had used them and recommended I give them a shot so I did. They were around the same price point as a few other places I got quotes from but since a friend had used them and had a good experience I chose them. I wasn't disappointed and it took like 6 days for the whole thing which is apparently unheard of so I'm a satisfied customer.

Move size: 1 Bedroom Home Service cost: $1900

I am a single father with 4 kids. I took a promotion which required a quick unexpected relocation. We were moving from Seattle to Ft. Lauderdale. After going on-line and filling out an inquiry I was more stressed out with the number of responses from different moving companys than I was with the initial pre-moving jitters. After narrowing it down to 3 companys, I decided to go with United Relocation, in particular my moving coordinator James Ware who took a frazzled father of four and took this otherwise despised experience and made it not only tolerable, but rather pleasant. I made the terrible mistake of reading all the nightmare reviews that others wrote in regards their moves and am so happy to be able to report not one of them even came close to happening to me. Every promise that was given by United and James was delivered on. As im sure you can imagine, 4 kids come with enough stress, I didn't need any unfulfilled promises. My kids and I would reccomend United Relocation to Everyone! Thank you again James.

Move size: 4+ Bedroom Home Service cost: $9200

I recently moved from Nyack, New York to San Diego, California in a short period of time. Mike was extremely helpful with everything from start to finish, explained how the move would go from being to end. I was concerned with extra fee that would pop up due to a friend having that experience in the past, exactly what I was quoted is what I paid. Everything was picked up in a timely fashion just as I was told within in the 2 hour window. All my belongings showed up with nothing broken or scratched on the exact day they said it would be delivered. I was extremely nervous about moving cross country, Mike made my move absolutely wonderful. Over all I was extremly happy with United Relocation.

Move size: 2 Bedroom Home Service cost: $4700

My Husband and I retired to Kentucky from Florida, after many sleepness nights worried about animals, loading heavy items, and concerned about get personal vehicles there as well. My friend has use them and United Relocator LLC did a great job for her.
A couple more night of convincing my husband to let's just check it out. I called and spoke at length with a very courteous man by the name of Doug Dekker.
I can't say enough about the stressless moving experience we had. They packed the truck and delivered it exactly when it was expected.
I can't thank United Relocator LLC enough.

Sincerely
Happily retired, moved and still married.

Move size: 2 Bedroom Home Service cost: $1200

Never have I encountered such caring compassionate professionals. I was so comforted by my agent Alison who was so informative and genuine. We did a full inventory of the items they would be moving in and my price was based on pounds not the typical ripoff cubic feet. The price was much lower than the quotes from other companies. The movers arrived right on schedule and everything went smooth. I even took advantage of the storage they offer. The items also arrived on time and I couldn’t be happier. Highly recommend.

Move size: 3 Bedroom Home Service cost: $4280

In the month of Feburary we had asked for a quote for relocation from Nashville to Boston and we paid $200 as Initial deposit {Reference No: S7842979} for a relocation May 2018 .
In the month of April 2018 we had called up the relocation company and explained them that we have postponed the movement.
They had promised me umpten no of times that the initial deposit will be refunded back .And every time we call them they state a lie stating that they have sent the cheque and it will reach my place.This has been going around for almost for 4 months and till now we haven't seen the face of cheque.
They need to be truthful in their busy dealings .This type of unethical business practices is been followed by United Relocation.Agents lie on the blink of an eyelid.In the past 4 months we have called them atleast 30 times and they have the same lie to retell.

Move size: 2 Bedroom Home Service cost: $200

We have moved quite a bit around so I could say from experience were the worst we had. We moved from Buffalo to Memphis.
The sales pitch is perfect, but the quote changed the size of the boxes from extra large to small. When we called the customer care - they were rude and irresponsible, never made the correction. Our quote included dismantling pieces of furniture as well - they never did. They said they will cover few pieces with blankets - never did.
The most disheartening thing after all this is that when the shipment arrived - the estimate (based on the items) was b**s**t - we were charged by the number of pounds we moved and the driver threatened to take away our items with a clear message of never to bring it back if we don't pay.
I never write reviews, but I want to make sure that nobody gets ripped like we did.

Move size: 1 Bedroom Home Service cost: $2700

This is a follow-up review from a previous review I made two weeks ago. Although my moving experience did not turn out as expected I wanted to comment on how United Relocation went above and beyond to rectify the situation. I have to say that this was one of the most stressful moves in my government career and everything that could have went wrong did. I want to give the general manager kudos for reaching out to me personally during my ordeal. I didn’t feel like I was being ignored and that really says something about this company. I thank everyone for still making this move happen and I will keep them updated when my items reach my final destination. Thank you again.

Move size: 2 Bedroom Home Service cost: $6100

At the beginning, Cameron shows nice and professional. Once you put money down, nobody take care of your moving. I should be moving today, but nobody tell me when they come. I have contacted customer service 10 times, they just transferred a message. They promised they would move today before I put money down, but after I called them today, they said nobody came today and the deposit not refundable. Tomorrow is the 2nd day for moving. So far nobody called me to confirm whether they come or not. Horrible moving company. Please do not use this company!! It is my first time to write review in USA. You may understand how bad experience I had with this company. I am a nice professional to treat people well. Please do not use this moving company.

Move size: Partial Move Service cost: $1450

Cameron was pleasant and helpful while we itemized my furniture and created an estimate over the phone. Days later, when I told him we were going with someone else he abruptly hung up on me. I sent him an email explaining our choice was due to the negative online reviews we'd come across (BBB, Moving.com, MyMovingReviews, TrustPilot, RipoffReport, UMovers, etc.). He responded, denying the reviews were of his company and was pretty hostile. I am incredibly relieved that we didn't do business with him and his company. I can only imagine how difficult it would be trying to work with him if something went wrong during a move.

Move size: 4+ Bedroom Home Service cost: $5250