United Relocation LLC

Me and my husband had gotten dozens of calls from companies in such a short span we really just got fed up and picked the one that was middle of the line in terms of price. I have to say I was pleasantly surprised. They were informative about the pre-move and what to expect. The day of the move, there was a small delay with the truck arriving but that's to be expected with these circumstances. The guys were very friendly and cautious with our belongings. The entire move took 4 days with a short stop in between. We were called by our rep to inform us of this delay which I really appreciated. The day of move in was a little hectic, the delivery guys were different then the first but was ok as they were just as friendly and hardworking. They helped us position our items back in the necessary spots and were very careful with the breakable items. For such a short last minute move, I was pleasantly surprised with the service and price that we payed.

Move size: 2 Bedroom Home Service cost: $1800

United Relocation offered me $500 refund so I would not write this honest, true review and I refused because I wanted to warn people of how terrible my experience was with them.

I have a two year old and we were moving across the country so I thought hiring a moving company would be best- not if you're hiring this company.

They tell you your move will occur in a two day window. At no point did they warn me this could change. They pushed our move TWO days which caused us to incur over $1500 in costs because of this, largely due to losing our deposit because we couldn't vacate our apartment on time. They informed us of this about 24 hours before our first potential moving day which meant I had packed our entire apartment, sold things like our bed, etc. Had I known this was going to happen I would have preferred to rent a U-Haul and drive it myself but at this point they said I couldn't get my deposit back so I was trapped.

In addition they overcharged me for our move and refused to refund my money as they promised. Like all moving companies, they ask you to provide them an inventory of your move. I provided the inventory and they assured me multiple times the quote was "worst case scenario" and everything would be weighed and measured after pick-up. They did not weigh or measure our things but instead they kept the entire amount we paid when I was told by numerous employees there the cost would be adjusted after our things were picked up. They never made any adjustments. Not only that, the quality assurance representative told me I would not be charged for a couch that added $700 to our quotation. When I asked him via text message if I would be charged if I sold the couch since our move was delayed he said I would not be charged for anything they did not pick-up. They kept that $700 and would only refund me the $500 if I signed something that legally prevented me from reporting them to BBB and writing reviews like this one.

In addition to the above which cost us many thousands of dollars. Their customer service is TERRIBLE. I spent hours and hours of my life over the week before our move and several weeks after on the phone with people who promised me credits and price adjustments. I was promised managers would call me back. They never did. They made it impossible for me to get answers and most importantly collected our full quoted amount for our move, meanwhile promising me there would be price adjustments after the move was weighed or measured. After they collected our things they told me they wouldn't refund my money because I paid the movers the full amount (which is what they told me to do).

Their business practices are so shady and sneaky and I hope you read this review and choose a better company. They by far the worst business I have every worked with. I can't understand how they can get away with operating in this way.

I haven't been able to examine all of our things yet, as they were delivered to storage so I can't even tell how that went. I am afraid to look.

Find another moving company. These guys will take advantage of you and lie to you to make the company more money.

Move size: 1 Bedroom Home Service cost: $4000

I got in touch with these guys after days of looking and I was so stressed out I ended up pulling the trigger with them because they were really thorough and they didn’t waste my time or theirs with scams and BS that other people seemed to be throwing at me. It was a little expensive but I moved a lot of stuff. A 2 bedroom home, a home office and my car. So with that being said the price was still better than most places I talked to. I had some minor damages, nothing that wasn’t easily fixable and they made sure I was quickly compensated. Their customer service team was also very helpful throughout the process. I haven’t seen such warm folks working anywhere in a long time.

Move size: 3 Bedroom Home Service cost: $3400

When I needed to relocate from Alabama to Florida for work, I didn’t know where to start. I heard about United from a friend that had used them before. They made it easy from beginning to end. I booked my move with Mike Starr. He took the time to go through everything I needed moved, worked with my budget, and was available for any questions I had. The movers were a little late, but were very apologetic and moved my things quickly. My things were delivered on time and handled with care. I would recommend them to anyone that is moving.

Move size: 2 Bedroom Home Service cost: $2000

I had to move on short notice and scrambled to secure a mover. United relocation reached out to me after filling out for a quote online. They were easy to work with and I gave them a list of items I was moving. There price was reasonable so we went with them. They did a good job on pick up but it did take a long time. Atleast they didn't break anything. The delivery went smoothly and they even helped hang a TV on the wall. There were some minor issues but I guess you can expect that during any move. Overall it was a good experience and I would use them again.

Move size: 2 Bedroom Home Service cost: $3000

I hired this company to move from Virginia down to the Miami area for work and as much as I was dreading it, I did what I had to do. A friend had used them and recommended I give them a shot so I did. They were around the same price point as a few other places I got quotes from but since a friend had used them and had a good experience I chose them. I wasn't disappointed and it took like 6 days for the whole thing which is apparently unheard of so I'm a satisfied customer.

Move size: 1 Bedroom Home Service cost: $1900

I couldn't be more pleased with this company. I was in a real bind nobody would help me and these guys went above and beyond their way to help me out. James waere from Baton Beach Florida was the first person I talk to he heard in my voice how stressed I was from looking for somebody to help me out. he talked to his GM about my situation and they gave me an even better deal than what they had to begin with they worked with what I could afford and made it happen they're great I wish I could say more for everybody looking to move out of state you need to stop calling everybody and call these guys cuz they're great. charla h.

Move size: 4+ Bedroom Home Service cost: $9100