United American Moving and Storage

If I could give this company of scam artists ZERO stars I would. The salesman James will promise that everything will make it to your destination safely and swiftly, when in reality my things were sitting in a warehouse for over week before it even left its initial parting point. James pressures you to pay and seal the deal “since he has a truck ready to go to your destination.” Then, you’re left to deal with Roxy who is “dispatch supervisor”. She can’t even tell you where your belongings are located even though her job titled is clear as to what her responsibilities are.

This company doesn’t communicate or care about you once you pay them. They grab your money and run like the scam artists do.

Not to mention the WORST part. They will hire the cheapest labor that will violate, rummage, break, and steal from you. We had TVs, electronics, other personal belongings, AND TOYS stolen from us. The people they hired to move our stuff were of the lowest of the low who STOLE AND RUMMAGED THROUGH MY 5 YEAR OLD’S TOYS. MY FIVE YEAR OLD HAS A DISABILITY AND NOW I HAVE TO EXPLAIN WHY COUNTLESS TOYS HE IS ATTACHED TO ARE MISSING.

My husband and I brought this up to United American moving and storage and they have been radio silent. We also paid for insurance. Was that insurance a lie ? This company is great at ghosting you once they have your money and will not take any responsibility, accountability, or even try to COMMUNICATE (the least they could do). This company kept telling us they pride themselves in their “excellent customer service, communication, and would be with us every step of our move.” It’s the total opposite. They got their money and disappeared.

If you want to feel disrespected, scammed and violated this company is right for you.

Move size: 2 Bedroom Home Service cost: $1200

☘️? United American moving and storage went over and beyond with the moving services. I needed a relocate from Orion Oklahoma. I had a four bedroom house and I had one relative that lives near me that helped that was it. So I was really stuck between a rock and a hard place. I didn’t have much money so I needed an honest price with an honest company.

These guys were clean shaved, which I thought was hilarious because when I signed up, my booking agent said how professional the guys look let alone work. I found that out firsthand and I was more than happy with the service that I paid for. Everything that I was told went as such I did get charged $30 more for a couple mattress covers, but that was absolutely my fault.most importantly, my stuff got delivered within 10 days from working in the Oklahoma. I have a drive with three dogs so that was very challenging. I couldn’t have done it without United American moving and storage. Most importantly, my stuff got delivered within 10 days from working in the Oklahoma. I have a drive with three dogs so that was very challenging. I couldn’t of done it without United American moving and storage.

Move size: 4 Bedroom Home Service cost: $3750

United American Moving and Storage made life so much easier for my family and me during our move to our forever home. The crew was extremely professional, kept me updated throughout the process, and arrived exactly on time. They loaded all my furniture, drove an hour and a half, and unloaded everything the same day. Fantastic job! I did my homework and compared many companies, both large and small, but United American Moving and Storage gave me the confidence I needed with their reassurances, making me feel like I had chosen the right company. They were also flexible, offering to adjust my moving date without penalties in case we faced delays with our closing.

I first heard about United American Moving and Storage through a local radio show and thought, why not give them a try? I’m so glad I did!

Move size: 3 Bedroom Home Service cost: $800

DO NOT USE THIS COMPANY UNDER ANY…

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There have been 30 complaints filed with the Better Business Bureau in the last 3 years. Unfortunately, I did not find out about that until after my horrendous experience with this company. My property was picked up on July 4, 2024. I was told that because it was a move of 2000 miles or more the company had 21 business days for delivery. When I inquired what date that would be, I was shuffled from Roxy, Amanda, Shannon, Brandon to each other and never given an answer, This company contracted with MNS transport who's point person is "Frankie". 21 days came and went. Then "Frankie" told me that I contracted for 30 days storage. Total LIE. I waited 2 1/2 months for delivery getting the run around and finally just ignored. When the delivery came it was only 1/2 my stuff and there were damaged items. I made a police report and waited a total of 3 months to receive the totality of my stuff. The second delivery driver Called me at 1 a.m and demanded to deliver at that time. Keep in mind the delivery also includes putting furniture back together. When I said this was unacceptable, without telling me, the driver dumped my stuff in the parking lot/sidewalk of my apartment building in the rain and left it there. I discovered it there when I went outside in the morning. More damaged and missing items. I asked for my money back for the entire experience and was told that to ask for that is unfathomable. I have pictures, texts, emails of all of this.

Date of experience: October 20, 2024

Edit

Move size: 4 Bedroom Home Service cost: $4800

If there is a 0 rating i could give them that. Dan from United American moving and Storage took a job from us picking up our house stuff on 5/22/2023 and we had delivery estimate given for August 3 2023 . Its been more than a month now our stuffs are not with us. They handed a job to a company called Care Free Movers now upon contacting no one from United American Moving and Storage or Care Free Movers are responding my call. Every day we hear that our stuffs is in IOWA . We now felt like we have been as a part of scam where they took money from us and as well as our stuff and there is not sign of items being delivered. We have been sleeping in floor for a month with small kids . This move has give us so much stress and i feel so much depressed. Don't know where to go and what to do. They were responding my text until last week and they said that cant get hold of the company they assigned my job and who has a possession of all items and i am trying to call them and message them every movement but no response.

Move size: 4 Bedroom Home Service cost: $6100

These guys will lie and misrepresent themselves than low ball an estimate to get you in. Then after the cancellation period will jack it up and brow beat you. I refused to add any more and was handed off to another moving company who showed up 2 days late after I flew to NV to meet them causing me to cancel 2 flights. They would not give me an estimated delivery date and now 17 days after pick up I'm being contacted by a 3rd company telling me they just received my items in Idaho and still will not give me a delivery day. My temp housing here expires this weekend. I still have to go back to NV, rent a truck and move the rest of my stuff because of these liars.

Move size: 1 Bedroom Home Service cost: $2600

I want to give a five-star rating to the crew from United American Moving and Storage. Huge thanks to the skilled professionals of the moving company, and a special thanks to the boss for providing personal, professional, and friendly service. Despite the rainy weather for the past few days, these guys courageously helped me with the move. However, during the process, I misplaced the disassembled screws for my king-size bed in the master bedroom. Unfortunately, the movers couldn't assemble it after the move. The next day, I found the screws and quickly called the owner of this company. Despite the rain and working late into the night, the owner arrived at my house to help me assemble the bed. The owner has an excellent work ethic, and I'm truly impressed with this moving experience.

Move size: 4 Bedroom Home Service cost: $5000

Chose United American, moving and storage for my long-distance move to New York. Initially, I was quite worried about the process after reading internet horror stories. I spent hours researching and vetting companies, struggling to find one with a decent reputation. Finally, I discovered United American on consumer advocate websites, where they were recommended as a top moving company in the U.S. Even after this, I double-checked. They are an actual moving company, not a broker, a positive sign compared to other brokers. The team they sent was great to work with, going above and beyond. I'm pleased I found them and would recommend them for anyone planning a move.

Move size: 3 Bedroom Home Service cost: $4000

The move with United American Moving and Storage, was a bit pricey. The challenge arose when discussing storing my belongings with them. They explained it's like two moves – first to my home in Virginia, then into storage, and when I wanted it in Pittsburgh, it's like a second move with an additional cost. The truck drivers in Florida and Pittsburgh were excellent. This company was flexible, but I wish they could have handled storing my stuff instead of me keeping it in the sold house. Despite that, they were accommodating, which was positive.

Move size: 3 Bedroom Home Service cost: $4000