United American Moving and Storage

Soooo VERY HAPPY with the services provided by United American Moving !! The whole experience was top notch - from my interaction and negotiation with Stu, the owner, to my experience with all of the wonderful men who packed and moved my precious possessions. My move was a very large move from a home that I had occupied for 25 years to a home 400 miles away in another sate. It was a two-day event that could not have gone any smoother. Juan, Erik, Chris, Trevor, and Frank packed me with such great care on Friday, and then loaded and unloaded the truck with immense precision on Saturday. I was stunned at how they loaded two large trucks with such accuracy! They were extremely polite and personable, answered all my questions, went the extra mile in hustling to get the job done as quickly as possible (saving me hundreds of dollars), and treated my possessions as if they were their own. I was extremely happy with their service! They also moved my parents the very next week and my mother raved about the service provided to her as well. I would definitely recommend United American Moving to anyone!

Move size: 3 Bedroom Home Service cost: $4230

I used this company for my out-of-state move from MO to VA. The initial conversations with the customer reps were pleasant. However, the move did not go as smoothly and efficiently as promised. I rushed to hire the company without doing my due diligence and research. I did not realize that the company does not perform the moves and cannot make the promises they claim upon initial consultations. The pricing was fair for the services rendered because you get what you pay for, but had I known, I would have moved myself. Just be warned, you may not get your items in time or in good condition, and some things may go missing if inventory is not detailed. My 3-5 day move (as promised by the rep, which was not a statement that could be upheld or mentioned unless I paid a premium) took 23 days with missing and broken items. My things went from MO to TX to sit in a warehouse for weeks before being thrown on a Penske truck to VA after several calls and emails to United American Moving and Storage and the moving company Always Strive and Prosper.

Go to the following website before hiring this company, as there are other similar complaints. https://www.fmcsa.dot.gov/protect-your-move/search-mover

The negative reviews on Google are likely valid even though the company tries to argue otherwise.

Move size: Partial Move Service cost: $1454

I wish I read some of the other reviews before doing business with United American Moving and Storage. they are 100% a scam company. I saw they replied to some of the reviews saying that the reviewer weren’t clients or whatever, so in case that happens here, I definitely am reviewing the correct company and I was an actual client. I’ll lay out my entire experience so hopefully someone doesn’t get scammed in the same way they got me. I was planning a move from Idaho to Tennessee. I made the mistake if filling out something online to get a quote from companies. I was overwhelmed with all the people that reached out. I was getting very expensive quotes and so we decided we will do it ourself. then a guy named Jason from United American moving and Storage left me a voicemail saying they have a truck that is already going to be in Idaho delivering a military guy’s belongings and then the truck would be heading back to Florida. rather than go back empty they could deliver my stuff to Tennessee on the way for a much cheaper price than anyone else. he did the math on what it would cost me to do it myself and then said he would have to check with his supervisor to see if they could do it for around the same price. we went through my entire inventory and he gave me a price that was almost what it would cost for me to rent a uhaul and do it all myself. sounded like a good deal so I took him up on it. then a couple weeks before the move another person from the company emailed asking for measurement of everything not in a box as well as the total number of boxes. I spent a long time trying to be as accurate and diligent as I could. when I gave the numbers about a week before delivery, she said it was now going to be over twice the price. they said I had more than originally estimated. I don’t know how they were that far off so we negotiated on the price a bit and they were able to bring it down some more. surely since I gave them all my measurements, this would be the accurate final price. they estimated 1400 cubic feet. fast forward to moving day. first, they came the day after the day I requested and the driver said he would be there in the morning but it wasn’t until the afternoon. curious, as they said the truck was already going to be in the area delivering the military guy, but the truck driver said they had come from Seattle. so that was another red flag. they had a 2000 cubic feet truck, so surely enough room for the 1400 cubic feet of stuff that Roxy had said I had. nope! truck completely full with about $1000 worth of belongings that would not fit on the truck. I literally had to throw some stuff away and give the rest to my neighbors because we were leaving the next morning and had no other option. and the cost was now almost $9K more than what Jason originally quoted!!! and you don’t know that until everything is loaded up and on the truck. so at this point there is no option. I called, I emailed 3 different people from the company, and to no surprise I received no answers or responses. completely ghosted me and now I was stuck with this crappy moving company that had my stuff and was terrible at communication. I told them that we were closing on my house in 7 days and that would be the first delivery date. they called me 2 days later and said they would be delivering it the next day. I said that’s impossible because I don’t own the house yet. they got mad and said I told them I wanted it delivered right away, which was never said to anyone. there were several other communication issues and it was an all around awful experience. I could keep going but hopefully you get the point by now. Do not, by any means, do business with this company. they are scam artists.

Move size: 4 Bedroom Home Service cost: $11000