United American Moving

This company is a scam. Do not trust Christopher Mitchell or any of the staff.

Binah and Maya are rude.

Cancelled with my contact Christopher Mitchell.

He said he would take care of it. No one called back.

Now they are keeping my money.

Like others in this review forum..

If any other have been scammed by this company. I would like to bring a class action suit against them.

Be warn they will block your phone number.

Will not answer text. Or put you on hold till it disconnects.

Move size: 2 Bedroom Home Service cost: $3000

I would avoid this company at all costs. They have very little interest in properly helping you once you give them money. My initial call with a representative to book their service was pleasant and easy. But after encountering an issue that forced me to cancel, I called less then 24hrs after booking—talked to two people and received a cold response that it would be handled. The booking however was not thoroughly dealt with and a week later the third-party movers were aggressively calling me to confirm my move. After countless phone calls over a three-week period, they refused to give me my refund, stating that a phone call isn’t sufficient to cancel the service and that I needed written confirmation. When I repeatedly asked why the two different people I spoke with failed to inform me on how to properly cancel the service, they had no answer other than that they were sorry. I essentially paid $600 to have back and forth phone calls. During an unprecedented time like this, you would expect better customer support from companies. Don’t bother with them; there are better moving companies that actually understand how to run a business and retain customers.

Move size: Studio Service cost: $624

January, I received a phone call from United American Movers. I was offered a 50% discount on moving costs, if I would commit that day. Sadly, I did! Between January and March 3, when a different Co. (Fair & Square Transportation) showed up to actually moved my belongings,the cost jumped from $1,800. to $9,998.00. There were several reasons for the change in price. We did have more items than originally thought, but after they called and evaluated, I disposed of almost half of my belongings -still the price jumped again. The biggest change was origin/destination fee. On the original offer is was $700 (Florida to Idaho) On the Bill of Laden it was changed to $6,200.00. There was no change in destination or mileage.

BUYER BEWARE!!

Call around, get bids - do your research and be careful what you sign. Read everything! I was signing so many papers, I didn't realize I signed away my right to insurance for damaged property (and there was a lot)

UAM said 30 day free storage, I was charged over $300.00, no charge for 1 flight of stairs- I was charged $75.00. I could go on but won't. I can accept my misjudgement if it protects someone else from believing their lies.

Move size: 3 Bedroom Home Service cost: $9998

DO NOT USE THIS BROKERAGE AT ANY COST.

If I could give them zero stars, I would. This place was an absolute nightmare for my cross country move (1,400 miles).

First off, the present themselves as a moving COMPANY but they are a moving BROKERAGE. There is a big difference and you should do more research if you are unsure between the two. It will save you a lot of hassle.

My original quote was for $1,800. Michael, the sales agent, called, we talked and went over inventory. At first, I gave him the benefit of the doubt. He "forgot" a few things on the original quote and when I went to put down the deposit, a few things needed to be added. It cost me an extra $300 but I thought I would be good after that.

A few weeks later, their primary guy (forgot his name at the moment) called to confirm inventory. We went over my inventory in detail. When all was said & done, my "new" price went from $2,100 and change to darn near $3,900. On top of that, he gave me an ultimatum that I could either pay the extra $1,200 in deposit ($2,200 in total) in that to "lock in" that price or if I waited until the next week for the movers to show up, it would be "double" the price. He gave me absolutely no time to think about and forced my hand. He also informed me that despite his sales agent clearly lying about the inventory and purposely miscalculating size that it was more of my fault (the customer) than his own sales agent. Not knowing any better, I agreed to the extra $1,200 deposit. I didn't have time to find new movers and spent another $3,500 in 5 days to find a new company. They also told me that none of my deposit would be refunded if I backed out, even within their 72 hour window after they charged me an extra $1,200 in deposits.

The next week, the movers showed up. Yes, the actual moving company who was packing my stuff up and taking it half way across the country.

Upon arrival, he presented me with the wrong invoice. I showed him the most recent one and right away, he called his manager. Long story short, United took damn near $2,200 in "deposits" and left the moving company with less than $1,600 to actually do the 1,400 mile move. Their way out of it was to send the actual moving company an old invoice and then try to fight about it via phone once the movers showed up.

After an hour of them fighting back & forth & United hanging up on ME twice, they told the moving company to leave and that they would have another one out the same day. It wasn't the same day, it was the next day.

The next moving company came and moved everything without much of an issue. Due to another FALSE estimate the week prior, I ended up having to pay another $700 to the moving company itself.

So, here's what I learned and why you should NEVER use this place:

- United is a brokerage that is only allowed to take a certain portion for a deposit. All they are doing is being paid to line up movers. THAT'S IT.

- If you go straight through a moving company, they will come out & give you an actual estimate. That way there's no surprises along the way.

- Most brokerages are out of Florida. The reason they are out of Florida is because they can still legally get away with this stuff.

- United has told multiple moving companies they are going to change their name AGAIN soon and that they aren't worried about legal repercussions.

- If the price seems too good to be true, it's because it is.

Long story short, United American Movers is a fraudulent company that is a brokerage and not a moving company. They'll leach every cent out of you, then screw you and the moving company in the process.

Move size: 2 Bedroom Home Service cost: $4500

I spoke to Brett regarding my interstate moving needs, and after I was worked up for a quote, he was pressuring me to sign and commit to their company immediately. I mentioned that I needed to speak with my husband, and get some competing quotes, and he began to berate me, saying I didn't respect or appreciate the time he spent on my quote, and that I wouldn't be able to move on time now that I didn't sign with him. He then promptly hung up after thanking me for "wasting his time". I was shocked at this very unprofessional behavior.

Move size: 1 Bedroom Home Service cost: $2200

They will give you and amazing quote. Then..

1.They will require 30% of that for a deposit. Over 5k in our case.

2.Even after you give them an itemized list of your items, they will call before your move and ask for more money, “just in case” it won’t all fit on a truck. They wanted an extra $1000 from us. We did not pay it.

3.When the people they broker for you show up, they will ask for more than the remaining balance by giving you a “re-estimate”. In our case, they wanted double what we owed.

4. They will broker a truck carrier, some day laborers to pack and load, and then a whole different company as your “movers”. Who gets your money?!

5.Moving companies require a weight so their trucks can get through the weigh stations. NO weight was taken. We are sure that if we had let them take our stuff, we would have been asked for even more money before they relinquished our stuff.

6.Even if they are in breach of contract, you will never see a penny of your deposit again.

DO NOT GIVE THIS COMPANY ANY MONEY!! IF YOU’VE USED THEM, FILE A FORMAL COMPLAINT WITH THE FMCSA!!

Move size: 4+ Bedroom Home Service cost: $12655

We moved from NYC to Portland, OR in May 2020. Brett, the salesman who I first spoke to (https://m.facebook.com/PembrokePinesPolice/posts/1888963491116564), assured me of a few things. 1. That the movers could disassemble our couch in order to get it out of our apartment. 2. That the movers would wrap all of our framed photos and art. 3. That as long as we’d given them an accurate inventory, we would only be charged the price Brett quoted us. On the day the movers arrived to pick up our things, they told us they could not disassemble the couch (and because we’d had no notice of this, we ended up leaving it in the apartment), it had been our responsibility to wrap the framed photos and art, and that a number of items we’d CLEARLY included on the inventory list and then confirmed with a virtual walk through of our apartment, including our son’s keyboard, would be subject to an extra charge. They also charged us several hundred dollars more than we’d been quoted for a “long walk” to the van and for the flights of stairs we’d been very clear about when talking to Brett. Once they picked our things up, they then delivered them to a warehouse in NJ, where they sat for a month (Brett told us delivery would take 7 to 10 days. HA!). When our things finally arrived in Oregon, many were damaged or broken altogether, and a few had simply disappeared. We were in touch with several people in customer service at United, all of whom told us there was absolutely nothing they could do to make any of this right. If you receive a call from anyone at this company about a move, run away! What seemed like a chance to save some money turned into a very expensive and heartbreaking nightmare.

Move size: 2 Bedroom Home Service cost: $5000