United American Moving

This company is a complete scam. If it sounds too good to be true, that's because they are lying to you! They pressure you to get your credit card information and even if you cancel before the 72 hours and have the 10% fee waived they still try to charge you a processing fee. We cancelled having read horrible reviews and will now be getting our lawyers involved. Their quotes are fake. Save your time and money. Maya is extremely rude. Kim, Jamie, and Melissa will give you the run around and put you on hold until the call disconnects. STAY AWAY!

Move size: 4+ Bedroom Home Service cost: $1911

I selected United American Moving as broker because they had a truck in the area and could give me a good price. The following day I called United to find out who the carrier was and was told it had not been assigned. Two days later they selected CR 7 Moving and Storage as carrier. When CR 7 arrived their first order of business was to initiate a new estimate ignoring the previous estimate from United. A speaker phone call with United customer service revealed their estimate of 286 cf was generated by a computer program and ignored the detailed inventory with dimensions of each item furnished by myself. CR 7 was estimating 450cf after checking the items. A heated discussion followed between myself and the United representative when she suggested I had two choices. First, take as much of the load as 286cf would provide or pay the extra as a bulky item charge. Neither the CR 7 foreman on site or the United representative had any knowledge of the detailed inventory furnished the United sales agent.

To their credit the CR 7 personnel behaved like gentlemen while caught in the middle of the exchange between myself and the United agent. After hanging up on United the foreman and I agreed on a new total and the loading proceeded which was done en a very efficient and thorough manner.It appears United produced a low ball estimate to generate a broker fee with our regard to the impact on the carrier or customer.

I asked the foreman if the load would stay on the same truck for delivery and three times he replied yes. Two days after the departure from my house I called the CR 7 office and was told the load was off loaded at the ware house and a truck for Michigan would be scheduled later in the week. Six days later, on a Sunday, the load arrived with damage in Michigan.

Both of these companies will tell you what you want to hear but ignore the promise when it comes to actual performance. United will lie about truck availability and quote any figure just to generate a broker fee. CR 7 takes a fly by night approach to transporting delivery.

DON'T TRUST EITHER COMPANY.

Move size: Partial Move Service cost: $2604

This place is definitely a SCAM. I was told during two different phone calls with them that they would call to confirm my items a week prior to move, but 3 days before the move date they haven't called. I tried calling their customer service, but the phone just went right to a voicemail box that was full. I emailed their customer service and they were happy to cancel my move but refused to give me back any of the $964 security deposit because I was outside of the 3 day cancellation window after signing the contract. They tried to claim that they only call 24 hours prior to the move, but this is not what was told to me on the phone nor in their confirmation email. I was also told they didn't answer the phone because they merged with their parent company Razor Van Lines. It doesn't say this anywhere on their website and their phone isn't forwarded at all. Super duper shady? Definitely. I have filed a complaint with the Federal Motor Safety Administration, if you've had a bad experience with these guys I urge you to file as well!

Move size: 1 Bedroom Home Service cost: $1997

After we paid the 1st deposit, every single person we sp/w gave us a different price. Robert told us that he "has been in this industry for 10 years. Don't quote me, but I'm almost certain that your items will fit w/in (the allotted cubic feet) ..!" He also stated our move shouldn't cost us more than $5500 (I don’t remember the exact amount, but it was under $6000). Our move from PA to AZ will cost over $10,000 (no exaggeration)!! The week of the move, Ronnie became our rep. He gave us a different "estimate" with the same items listed. We added & took away MANY items to keep this $$ amount down, but he ALSO stated our HHGs (Household Goods) would fit in the allotted space. Weirdly enough, we had 1 amount after adding an entire full-size bedroom set. We removed this set and added a commercial ladder and standard ladder. The amount did not change; it actually increased about $1000. Removed the ladders (BOTH) and the amount seemed to not go down! How does that happen? The day the truck arrived, we took Ronnie's advice and had a list of items that we were not taking; this was after providing box counts, box sizes, tote counts & sizes – as requested by Ronnie. He was nice enough to give us the box dimensions that were considered Small, Medium, Large, XL. He said this would help with our final total in the end. This meant nothing to the movers because they only had 1117 cf. for all our items and what they UAM considered “S, M, L, XL” was not the same as the moving company (who by the way, used the exact same size Penske truck that we had reserved for the move). The 1117 cf. wasn’t even half of the truck. The Forman showed us the initial space on the truck. It was barely enough for my mom’s king size bedroom furniture. After contacting UAM customer service, the lady who answered went thru every item we provided with us & the Forman (on speaker phone, mind you). We stressed "REGULATED" Olympic size pool table; they listed a regular pool table. That 1 item does not make a difference in the size we were given..believe me!! My mother literally got rid of almost her ENTIRE home items/furniture to make this move less expensive and we still got screwed! Once the rep thought we were all in agreement, she was removing herself from the call/about to hang up! My husband & I yelled AT THE EXACT SAME TIME, "NO!" we were NOT done! Of course, no supervisor is available on the weekends. Not 1!! We were very polite & understanding at the beginning of our conversation. Even told her that it was not her fault, until she tried to close out our conversation while we were still trying to figure things out. Then she became rude & short with us! The Forman contacted his boss/owner of the 3rd party moving company who gave us “a little” more cf. on the truck. Yes, of course we went over this amount and is still paying for it greatly! I would advise everyone to NEVER EVER use this company! Of course, you don't get the deposits back. Of course, we had to go to the bank the day of the move to get more money out, of course we still have over $3100 to pay to have our furniture delivered. Of course, we have no idea what condition our furniture will be in once received. So many things we were told & promised & most of it was a lie. "You will have the peace of mind knowing you won't have to deal with gassing the moving van for a cross country move; doing the heavy lifting yourselves, etc, all for just a little more than what you are booking the moving truck for." - Robert ? He got us with, helping a fellow servicemember. "Free storage for a month" - not really. "Drop off in 2 states to help us" (since this was our plan in the beginning - Nope! Not happening! The movers are not allowed to do so unless we want to pay more. We will now be out of more $$ to get part of the HHGs to our home 4.5 hours away. $10668 for a move we could have done ourselves for $4000 (that's including gas). To top it off!! Once we paid the 2nd deposit, we could NO LONGER see the contract anymore! No matter which email we opened, they all had a banner at the top that read, “CONGRATULATIONS on your move on {date}!! Please contact Customer service for any questions.” We're so upset that I'm truly considering contacting my lawyer. Yes, we signed the documents, but they need to be stopped! This is sickening! I found out this weekend that another lady went thru the same exact thing! I didn't mention it to her. She volunteered the information. How is this ok?

Move size: Partial Move Service cost: $10668

DO NOT USE THESE SCAM ARTISTS!! They do nothing for you yet collect their fee up front which is never refundable! Hire a mover directly do not use this broker; they move NOTHING, just rake in your cash. Initial quote was just under $5,000 for a 150 mile move; second time they called it went up to just under $10,000 by the time the move was over it cost me just under $12,000. Once they have you hooked they have you by the balls literally..scammers. Once they get their money they totally fail to communicate and remove your on-line estimate so you can't get to it again! I called back acting as a new client and once I mentioned my move they hung up on me. GO DIRECTLY TO A MOVER..NEVER USE THESE GUYS!! They should be shut down for fraud. I learned my lesson the hard way but maybe you can avoid the problems I had. STAY AWAY!!

Move size: 3 Bedroom Home Service cost: $12000

United American Moving service turned to crap after they got their money. They increased the contract right before the move stating that the sq ft had increased. They charged for boxes that were never used, refused to reimburse me. The contract stated there would be professional movers. That was not the case. I have tried to get this resolved a number of time via calls and e-mail, asking for a manager but always told that one wasn't available. The original cost was just over $2000.00 and by the time I was done with them price jumped up closer to $4000.00. They don't even deserve a full star.

Move size: 1 Bedroom Home Service cost: $4908

STAY AWAY! BE WARE! SCAMMERS. Even with negative reviews, I am usually optimistic but please find other movers. I signed a contract for $1850 for a small load. Two days later they ask for $500 for no reasoning behind it. With my deposit tied up with them, I decided to continue on hoping it would all workout. Upon moving day, they price me $4100 on top of the deposit. Which was met with "if you tip me well, I can bring it down to $3500."

I still have not received my deposit back and they didn't move a thing. UNBELIEVABLE.

I think this company is just making money on collecting individuals deposits because as in my case they never end up moving anything and simple take the deposit.

DO NOT USE THIS GROUP.. save yourself the time, money and effort.

Move size: 1 Bedroom Home Service cost: $1850

I signed a contract and then decided to cancel. As informed, I requested the cancellation in writing on May 10th. Today is June 15th and would you believe I have yet to get my 90% refund back. They are just as friendly when they are trying to get your business but as soon as you want to cancel, those positive friendly attitudes turn into bullies. The guy I spoke with actually kept repeating to me, “ so you want to play hard ball!” Very immature and unprofessional. In addition, he kept invalidating my concerns by asking me why I think they have a 4 point something review and I’m like well if y’all are so great why does my little cancellation matter?! I would not recommend. Every negative review, I have read has matched my experience somehow. Something seriously needs to be done. They should not be able to treat people this way and get away with it. I want my money back.

Move size: 4+ Bedroom Home Service cost: $734