United American Moving

I gotta say, United American moving and storage provided me with some top-notch service! The movers showed up right on time and introduced themselves with a friendly smile. They took their time to check out the whole house, figuring out what needed to be moved and the best way to get things out. Once they had a plan, they put it into action flawlessly, making the whole moving process a breeze. These guys were real pros, I tell ya! They were super careful when maneuvering around doorways, walls, and floors, making sure nothing got damaged. But here's the best part—they went above and beyond. They took down my TVs like it was no big deal and even went on a trip to Home Depot to grab a tool they needed. Now that's some generous service right there! After this amazing experience, I won't think twice about calling up United American, moving and storage again if I ever need to move. Seriously, they're the real deal. I highly recommend them to anyone who wants a reliable and trustworthy moving company.

Move size: 3 Bedroom Home Service cost: $6694

I hired United American Movers to move me from Portland, OR to Minneapolis, MN. On the phone, a man named Archie assured me that it would be an easy move (for cross country that is) and that I would have plenty of space and that the price he set for me ($1975.00) would be accurate. Little did I know this would be the last time I would hear from Archie.

So, the day comes to load up my stuff (9/27/19).I had stuff located at my house and also at a storage unit. I was told since the storage unit was close by we could do a 2 location pick up. They get here to my house, and I have just a few boxes there (most of it was at the unit). They get confused when I mention the storage unit and have to call dispatch in order to confirm it. They then tell me they have to go to the storage unit first before they can pick up the stuff at my house. A bit weird, but whatever.

We get to the storage unit and they tell me that there should be plenty of space (I had very little stuff) and that we can start loading. Great! Then, they open the back of the truck, and one of the large items they had back there had fallen over, blocking where my stuff was supposed to go.

I should mention that this large item was a pill counter for hospitals. Its a piece of machinery easily worth $10k. It had completely fallen over, and I find it difficult to believe that there wasn't any damage done to it when it fell. If whoever the owner of that machine was needs confirmation that this thing was damaged in transit, I have photos of it.

Anyway the two movers try desperately to life this machine back up, but the thing weighs easily a literal ton. They then approach me and my father, and ask us both to try and help them. We agree to it, because we are anxious to get the move on the road. We were unable to lift the machine, and one of the movers then has the idea to use a car jack to try and help lift it up. He then asks us if one of us can drive him over to a car parts shop so he can buy one.

I'm beyond annoyed at this point, but we agree because we don't really have any other option. 20 minutes later we are back at it trying to use a car jack to help us lift, and of course it doesn't work. They then decide to just crawl over the thing and have us pass our stuff over the machine to load the truck since my stuff was meant to go behind the machine anyway.

So, after spending 2 and a half hours loading a job that should have taken 45 minutes max, they come out and say that my stuff was bigger than they imagined, and that they were going to charge me and exyra $470 for the move. Keep in mind, this was AFTER they loaded my stuff, and AFTER we helped them try and lift a machine we didn't even own and AFTER we drove one of them to Autozone. They then say that before they go to Minneapolis, they are going to take my stuff to LA,

Needless to say we were outraged. Unfortunately, I was due to leave the next day so there was no way I could hire another company, so I was basically forced to pay this or screw over my entire timeline, which wasn't doable since I had a new job starting.

It then took them 3 WEEKS to get my stuff here.

Then, when my stuff arrived here and it was in HORRIBLE condition. I had a total of 18 or so boxes, and all but 3 of them looked like someone had taken a baseball bat and went to town on them. I had a bookshelf that is practically falling apart now, and a bed frame with broken pieces that I can't put together now since they are so messed up. One box was incredibly damp, and everything inside of it had molded. Every mug and glass I had were shattered. I am also missing my desk. It is obvious they absolutely did not care when they transported my stuff.

All throughout this, their customer service representatives were incredibly rude, and it's apparent that this company does not care about its clients belongings. PLEASE do yourself a favor and get literally any other company to do your move for you.

Move size: 1 Bedroom Home Service cost: $2400

These guys make moving so easy, seriously. I contacted a few moving companies and United American Moving was the quickest to respond. They offered me the most reasonable and fair quote. Getting in touch with them was easy and all of my paperwork completed was a breeze.

On my actual moving day, the moving crew showed up on time and were super professional. Overall, I had a great moving experience with these guys and will be using them again in the future. I highly recommend them!

Move size: 1 Bedroom Home Service cost: $1700

Check reviews on BBB, verified movers, Yelp, and the negative google reviews. This company is not a moving coming - they are a scam. They give you a low ball bid and take your deposit money. Then 5 days later they tell you the bid has increased (by $2000 in our case). You request a refund since the new bid is higher than the original bid but they only allow 72hrs for refund requests. They purposefully wait until after that 72hrs has passed to notify you of the bid change. If you have been scammed by this company file a complaint with the Florida Atty General’s office and the FMCSA.

Move size: 3 Bedroom Home Service cost: $6700

Using this company was the worst experience I've ever had .On their web site every thing was lie .My movers where 4 days late.After loading the half the truck they doubled the estimate for a STUDIO apartment. $1977 Org estimate $3877 charged. When left they demanded a tip. I also had damage on a Expensive speaker that I told them to be EXTRA care full with.Not getting any reimbursement for anything .Just a constant runaround from them. They are a brokers which Use unlicensed Movers SAFE GUARD VAN LINES. Check them out on the BETTER BUSINESS BUREAU!

Move size: Studio Service cost: $3877

Will give you a great quote than sell your contract to someone like Brooklyn Movers who have no license or bond ! Strait off of Craigs list despite there website. Got3 fourths of my items back after 36 days and all of it was stolen or broken .If it was locked up it was broken into or never arrived!! DON'T USE THEM they are evil and will block your number when you reach out for help. As in my stuff is missing for over a month and neither them or who the contract with will answer your calls. My 5000 doller quote cost me 8000 pluses 600 to the truck driver under the table to get him to drive down a perfectly accessible street! Pluses the loss of anything of value and the total destruction of what actually arrived. Screw THAT andnoCCB licence or bond!

Move size: 3 Bedroom Home Service cost: $8600

My advice is get a lawyer, you will need one when your done with this business. This was the worse experience I have had moving in my 34 years of business and moves. Put down a $650 deposit. packed myself and had more boxes than I thought so I called Archie (salesperson) and he said no problem just provide another $200 DEPOSIT. Terms were 1/2 @pick up, 1/2 drop off. Moving company was different than United American Moving. 1st red flag. Pick up was scheduled for 6/20 and occurred on 6/21 and I had to pay 1/2 up front which should have been $989 according to UAM quote. Wrote a check for $1,387.29 2nd red flag.Expected drop off on 6/24. Drove to receiving location rented hotel, no delivery. Stayed in hotel 3 days waiting incurring additional expenses. Moved into empty apartment and incurred additional expenses due to no pots/pans, plates to cook with. Called multiple times to United American Moving getting the run around from " customer service". Their response to my question of "where is my furniture?" was "By law we have 21 days to deliver" great customer service not. Days passed by continuing to get the run around, asking to speak with the owner (not in the office), put on hold for long periods of time, put on hold and then hung up on. Spoke with supervisor Jamie and got the same run around. Promised to call me back on 2 occasions and never did. BTW their 21 days are not the days you and I would count days. Exclude pick up day, holiday and weekends.Furniture finally arrived on 7/28. Yes you read that right - over a month without furniture. To top it off they delivered on a weekend Sunday. Had to get a money order for the final payment - $1,384.29. So with the 2 payments totaling $2,768.58 +"deposits totaling $850 for a grand total of $3,618.58 from a quote of $1,978.16. To sum up United American Moving charged me $850 to call another company to move me and missed the original quote by $1,640.42. I have contacted a lawyer to see what my options are for a lawsuit. My advice - DO NOT USE THIS SHAM OF A COMPANY. I will post my review here, at the better business bureau and on Angie's list.

Move size: 2 Bedroom Home Service cost: $3618

It's not even done yet. I cannot even believe how long this is taking. NEVER again will I deal with this company. 7-21 days to drive across the country?? Really. One month in storage before its shipped. Really. HORRIBLE customer service. I can't even remember how many times I have called with a promise of a call back. THEY NEVER CALL BACK. My granddaughter has been sleeping on an air mattress for over a month waiting and waiting and waiting. She is still waiting. I hope this isn't a scam.

Move size: 1 Bedroom Home Service cost: $2730

FRAUD, MISLEADING, RUDE !! I have never ever written a bad review for anything but they were horrible. Many things went wrong when I moved with these guys (I will not call them a "company" because that term have some dignity and these people don't). These are just brokers who play in between game with you and the actual moving company.
1. The guy on the phone (Archie) lied to me about the estimate to get my contract. On the basis of my inventory, he made an estimate of around $1800 with some verbal drama of saying that he has added space for little more. The actual cost that I had to pay, on the basis of my exact (I mean EXACT) original inventory, was around $2500.
2. I clearly told Archie that my destination neighborhood may not accommodate large truck..as his usual misleading way, he said it won’t be a problem as my stuff is not that much and a smaller truck will be used. Guess what !! the moving company brought a large truck and I had to pay $250 extra (total around $2800 instead of $1800 that were told to me).
3. Archie told me that my stuff will take around 3 days to transfer. So, I booked my air tickets according to that. The stuff took 5-6 days and my family had to live without anything.
4. If you try to call Archie after you have signed the contract, the customer service will intervene and will be thoroughly rude to you.
5. They had no clue about the pick-up date and time as well delivery date and time until the actual day when it happened.
After I signed the contract, I got a slightly better offer from another company (in less than an hour). I stuck with them to honor my deal even though I could have legally cancelled the contract. I guess they are not deserving of the honorable deals.

So, if you want your peace of mind to be obliterated while moving, end up paying way more than what you are told and be deceived by a group of individuals, this is the right choice for you. I am a student and have a tight budget and schedule. I really wished I had time and resources to sue them. Please stay away from them even if it means paying little extra to another company.

Move size: 1 Bedroom Home Service cost: $2800