United American Moving

These people are Brokers. Sent a company that wanted to add $3,850 to my already $2,225 estimate. They wanted cash to boot at pick up. Bait and Switch. SCAM I recommend calling DOT and N ew York attorney general before you say yes. I called the broker they put me on hold for 30 minutes leading me to believe that they were calling the dispatch of the moving company, which they never did. And now they won’t answer my calls! And the movers got in the truck and left once they realized who I was calling (DOT and NYS Attorney General’s office).

Move size: 2 Bedroom Home Service cost: $2250

I recently moved to Los Angeles and my Experience with my first moving company was great. United American Moving gave me a quote that was beyond reasonable considering I was moving across the country to the pacific side. I was told how my belongings would be transported and around what time I could expect them. The whole transition was great my stuff was intact and very well taken care of. I was very pleased with my service and couldn’t have invested in a better moving situation than this. Thank you so much! Y’all are amazing!

Move size: 2 Bedroom Home Service cost: $3200

My experience started off great. A guy named Tyy handled everything at first (took my inventory, gave me an estimate, took down my desired delivery date, etc). As I get closer to the move date, they switch me to a guy named Jordan and this is where things started to tumble. We did another inventory walkthrough and I realized I left off some items (broom, mop, added 5 large boxes, small nightstand, and a vacuum cleaner). I originally told Tyy that I had a queen bed. Turns out, to them, that means only a mattress and does not include the box spring or frame so I had to add those items as well. That added another $1300 to my estimate. I didn’t think that sounded reasonable so Jordan suggests that I leave my items behind if I don’t want to pay for them. After some unpleasant back and forth, I agree to the price and pay another deposit. Jordan assures me that they should be able to move me on the first day of the December 22-23 window and that someone would be calling me on Saturday December 21 to confirm. On Saturday, After no one called me, I called them around 2pm. Customer service tells me that they won’t know until between 4-6pm when someone would be coming. This is less than 24hours before my scheduled move. 5:30pm comes around and no one has called me so I call again. They then tell me that no one can come until Monday December 23 between 9-11am. The driver calls me on Sunday and says that he cannot come until 2pm Monday December 23. On Monday, 2pm rolls around and there is no sign of the driver. I called him around 2:30 and he says that he is still an hour away. He did not arrive until 4pm. Then, he starts to tell me about all the additional fees. Those fees included: a $300 “long walk” fee because my apartment wasn’t close enough to the exit door, a $50 box for my tv, another $35 box for my other tv, 2 $75 glass crates for my mirrors, another $35 glass crate for my coffee table glass, 5 separate $30-40 charges for boxes for my pictures. I wouldn’t be so upset about this if they weren’t literally boxes from Home Depot that you can buy for no more than $10 each. My move ended up being more than double what I was originally quoted. Granted, a small portion is due to me leaving out a few items from inventory. But it doesn’t end there.. I told them I would be available for delivery on December 29 which was my move-in date. No one had contacted me between December 23 and 29 so I reached out again to see when I would have my things. The driver said he would not deliver until sometime between January 3-5 because he wanted to spend time with his family. Understandable. So after I spent a week in an empty apartment, I had to call again on the 4th because no one had contacted me about when my things would be delivered. The driver says he would be there on the 5th between 12-2. In true form, he didn’t show up until 4pm. Several of my boxes were completely smashed. Many of my kitchen glasses were broken. The screen on one of my tv’s was shattered. My wooden coffee table appears to somehow have water damage. My swiffer mop is broken. My broom is missing. I called both the driver AND United American (separate companies) on Monday Jan 6 so see about insurance/reimbursement of the items. The United American rep had no idea how to go about filing a claim and said she would call me the next day. The driver said he would call me back in 2 days. It is now January 13 and I have not heard anything from either of them. I strongly advise against using this company.

Move size: 1 Bedroom Home Service cost: $4300