U Pack

It was a great experience moving with U-Pack. We moved from Pennsylvania to Florida (Aug 2022) and everything was intact and in place. The separate loaders we hired packed it up to the roof and we ourselves tied ropes and cords at the end. There were some scratches and scrapes on the furnitures but it’s because we didn’t wrap the parts with plastic wraps.

We reserved 14’ of the 28’ truck but actually used only 10’. They adjusted the charges to reflect the lesser cf. Customer service is great with helpful and responsive people on the origin and destination locations and also in the central office.

The only negative comments I have are these. The bulkhead mechanism was stuck we couldn’t open or close it ourselves. Also it was made of wooden board, which was very heavy and cumbersome. The good thing is the driver was very nice to do it himself for us. This happened in the origin and destination locations. They could make the bulkhead lighter and easier to manipulate for people to operate. Also the ramp was very heavy and separate we couldn‘t put it down or up ourselves. Again the drivers came to the rescue. They could make the ramp easier to operate lIke the pullout ramp they have from the other companies. With the bulkhead and the ramp issues we had, that left our belongings in the truck unsecured for a couple of days.

Just a note to those looking for moving options using container truck, it requires a longer driveway (about 41’ including the ramp clearance) or if using the street that it would not block fire hydrant or the neighbor‘s driveway or property since it will be parked for a couple of days. Also some HOAs do not allow freight truck inside the community.

Overall I’m satisfied and happy to use U-Pack and would recommend it.

Move size: 1 Bedroom Home Service cost: $2394

Moving all the way across the country is a big deal. And there are so many moving companies out there, so I wasn't sure which one to pick. Luckily, I ended up with U-Pack and I'm extremely happy with that decision!

The move went perfectly and the whole process, from start-to-finish, was a breeze. I used their ReloCube for my 1-bedroom move from the East Coast to the West Coast.

Here's a rundown of what happened from beginning to end:

1) They provide you with an instant, online quote that stays true during the entire move with no extra charges or hidden fees.

2) Communication is flawless; they stay in constant, immediate contact with you via text through each step of this process.

3) The ReloCube was dropped off at my old address right on time! The driver was very nice and I had a great time chatting with him.

4) I took my time moving everything into the ReloCube, which only took a couple of days. I then scheduled for it to be picked up.

4) Make sure you have your very own lock on the ReloCube and the driveway or street around it is clear once they pick it up.

5) The ReloCube is on it's way! They don't actually charge you until it starts making it's way across the country.

6) The ReloCube arrived at the new address on time! I took my time unpacking everything. I then scheduled for the empty ReloCube to be picked up.

7) Another amazing driver came by, on-time, to pick it back up.

10 out of 10 for the service, convenience, and overall experience. I highly recommend U-Pack!

Move size: 1 Bedroom Home Service cost: $3200

Used U-Pack to move from UT to NC.

I wanted to share what an incredible experience we had with the U-Pack moving company! First of all, it was so difficult to find a company that was legit and not trying to get as much money as possible from us. Several of the companies asked for up to $2000+ up front before they even did anything. We finally settled on U- Pack. They were so awesome to work with and didn't require payment until right before our trailer was delivered to our new home.

•It was easy to get a quote. You didn't have to get on the phone with anyone.

•They were pretty inexpensive! Others quoted us for $2000+ more for less space or were priced similarly but having to drive the truck and pay for gas on top of that.

•We used their trailer option rather than their pods. The trailer was less expensive but also we had no idea how much room we needed so we guessed and were given a quote for that amount. That quote included all fees. No other hidden costs. Then if you use more space they charge you so much per foot and if you use less, they take that money off your quote. You only pay for the space you need!

•They don't mix households in each trailer. So they have only our stuff in the trailer, even though we only used about 2/3 of the trailer. We then put up a wall and locked it with our own lock. They said if anything else gets put in the back of the trailer, it would be like a pallet of clothes for Walmart or something, not someone else's things.

•U-Pack had wonderful customer service. Very kind and helpful when I had questions.

•They also had a tracker on your truck, so we followed it from city to city the whole time.

•This is pretty much unheard of, but our truck arrived early!! They gave me an estimated delivery window of three days and it arrived TWO days before the window even started. They kept it at their distribution center until we actually got to our house.

Overall we were very impressed and would recommend them to anyone!

Move size: 3 Bedroom Home Service cost: $4546

From first contact, the service from Pack was terrific. We packed our boxes ourselves and contracted with a reputable loader. Old Dominion had the trailer delivered and picked it up right on schedule. OD had the trailer in AZ before we got there. All UPack staff and all OD staff and drivers were always courteous and professional and not one item was scratched or broken. The price of the move was quite reasonable and we highly recommend UPack/OD.

Being diligent in packing your boxes and working with the right loader is very important.

Move size: 3 Bedroom Home Service cost: $3243

Recently used UPack and ordered a 30’ freight trailer. Definitely the way to go if have a long distance or big move coming up. Trailer was great! Huge! UPack dropped it off on time and driver was so efficient. All staff from beginning to end were a pleasure to work with. I also had to make numerous date changes along the way and they always accommodated. Moving a client to Martha’s Vineyard is no easy feat! There are ferry’s to navigate, rules, regulations etc. With UPack it was a breeze. Their 3rd part affiliates in MA handled all the details in getting trailer on site in the vineyard! I arrange moves for many clients and handle every detail from beginning to end. I wish I would have utilized UPack a long time ago! They are now my absolute number 1 go to for any upcoming moves. I’d give them 100 stars if I could. Great company to work with! These freight trailers are way better than a POD or a moving truck. The price was great also. Freight trailers for me from now on!

Move size: 4 Bedroom Home Service cost: $6300

Excellent professional service from start to finish.The Driver,Parrish, who dropped off the trailer was so kind and helpful. He called to let me know when he was headed my way and called again when he was 5 minutes away. He knew I was alone so took the ramp out and set it up for me and made sure the trailer was placed so there was room to load the items. I was very grateful for his help. He also made sure I understood all the details about the best way to load the trailer, how to use the bulkhead, locks, etc. Everything was delivered and removed in a timely fashion. Very reasonable pricing. I highly recommend UPack.

Move size: Studio Service cost: $1685

I will recommend UPack to everyone. They told me the price and how it would work. It cost exactly what they quoted, nothing extra added and they delivered the truck and picked up when they said they would. I asked for an extra day to load because it poured for two days and they allowed me the day with no charge. Everyone I talked to through the process were very friendly and explained everything so I could understand it. The delivery Drivers were friendly and put the truck exactly where I wanted it. Explained how everything worked with the ramp and the divider doors. I can not say enough good things about the service/experience with Upack.

Move size: 4 Bedroom Home Service cost: $1710

I scoured all moving companies for a month. In the end, seeing I did not know how much I was going to move (due to this being us closing an estate for a family member that passed away)..I was left with 'having to' either cram stuff into "A" cube or get 2 cubes. I didn't particularly like "either" idea.  When I went on-site to hold the cubes..I happened to notice something I had not seen before, there is a THIRD option..you can rent space inside a 28 foot Trailer/truck. You can use as much space of that truck as you think you might need.  I (believe) there is/was a minimum space/fee but I knew we were not going to have any problem with the minimum requirement of 5 linear feet.  I called and talked to someone before clicking to get the cubes and she was so kind/curteous and explained everything in detail without rushing through.  In the end, we ended up using 14 feet (For every 1 linear foot you use they charge approx. $120)  and I brought home things that I can now sort through at my leisure instead of having to make "on the spot" decisions about family items.  ABF gave me the quote online, the quote/terms did not change, there were no surprises. They kept their word at every occasion. They delivered the trailer on time, they picked it up to move it for shipping across the country, on time. They said it would be 3 days to get here, it was here in 3 days.  I, however was not ready in 3 days so they allowed me a couple days in their storage facility so I could get ready.  When they came to delivery at the final destination this is where they REAAALLLLY EXCEEDED all expectations.  I live on a narrow one-lane road and the truck driver needed to be extra careful/cautious AND WE had to be there because the wires  (tele) on the last 4 houses are low and we didn't want our neighbors wires ripped off..They were WONDERFUL to deal with. I called and spoke to dispatch, I talked to the Manger and the truck driver..all went very smoothly.  Same thing with picking up the trailer--getting it out of our home area..they called 20 minutes before hand, we helped get the truck out of our area and the entire experience simply could not have gone ANY Better. I highly recommend renting the space on the trailer if you don't know how much stuff you want to take, this allows YOU to manage it better and the fee is more than reasonable and 14 feet is a LOT more space than what I was going to pay for 2 cubes--my final cost for 14 feet was less than renting the 2 cubes!  Thanks So Much to ALL -- You made a sad experience of closing my Mom's estate..much easier. High Marks!! If I can give you more than 5 stars, I will !!  Thank you Thank you!  I will DEFINITELY recommend you and your company to all my friends/family.

Service cost: $2077

Me, my mother and my boyrfiend all ensured out stuff was, bubble wrapped, padded and secure before our move,
we moved or entire life across the states
when we went to pick up our stuff, so much was damaged it was unreal. I get things are bumpy driving across the states, but it literally looked like a train wreck.
our tables, chairs were damaged, boxes that were wrapped were shredded, there were cd's all over the place (that were secured in bags.
almost everything was scratched, our dresser was completely broken, frames that were wrapped were broken. It looks like someone carelessly drove. I mean we packed up a uhaul to the max and went far and nothing shifted (same way it was packed in the upack and I think uhauls are terrible)
we had to pay close to 500 dollars to replace our damaged goods and spent 2300 to move it..
when I asked for a claim to replace our damaged goods they denied us because they didn't "touch" any of it
needless to say, not very impressed given 2300 dollars was given and we couldn't even get 400 of it back.
never will I use this company again, period, we are now broke, in a new state and they couldn't have cared less.
i guess if you have to move far, I wouldn't recommend it.

Service cost: $23000

Used this service for a out of state move..now I can not get my belongings..

was told it was a door to door service, not ship my stuff to a service center and hold it for payment.. When I expressed my concern, all I got was back lash and belittled on the phone.

Instead of working with you, they google your name(Neal) and threaten you if you write a review(Chelsea) [here is the review, lets see how bad it gets for me Chelsea]

I have no reassurance they they will deliver my stuff, they demand payment before the service is complete..

Now it is super easy to get the container but impossible to get it delivered.

They compare themselves to amazon to justify why they will not deliver my container..

So if you are thinking about using them, just go to amazon and buy new stuff.. because there is a great chance you will not gets your after you pack it up..

Move size: 2 Bedroom Home Service cost: $718

ABF was okay in that they brought a van the day I asked for it--the other broker said at the last minute that they didn't have the driver's to do the job. my only problem was that I thought we did a pretty good job of packing my furniture and almost everything was damaged by the time it got to texas. they were pretty quick in transit but they must have taken some of the turns on two wheels or something because it was obvious our stuff had really been for a wild ride. did not bother to file a damages claim with them.

Service cost: $2000

AWESOME Experience!! I've looked at several moving companies and I didn't want to pay thousannddsss of dollars!

Moved from NC to TX

Also checked multiple pack it yourself company like zippy shell, even uhaul has a UBOX which is very similar to the relocube for ABF's Upack, although uhauls u box was cheaper then ABF by just 200$, I prefered abf's based on the reviews. The relocube is small, after further research I found out they also have a trailer which they will drop off just like the cube, but with more space, you only pay for what you use which is much more conveint then the cube cause you get a whoollleee trailer and you'll get a quote on certain amount of feet and if you use less then your quote you get some money back but if you end up using more then they charge you a bit per foot! much better then have to stress over needed an extra cube since we prob would have filled 1.5 cubes but would have ended up having to pay for to cubes which would have been more then the trailer!

Besides this I've recieved great customer service through the found by Lupita Barraza (ft. Worth) and my drivers from apex was very punctual and professional andddd a great driver having to squeeze in etween to big cars just to have the trailer in the position I needed it. My driver from ft worth/arlington also amazing!

I will def use this company again!!

Service cost: $1500