U Pack

My husband and I just used UPack for a cross-state move. It is beyond frustrating that UPack does not operate on weekends. The delivery of our belongings was already running late. Then, on the day of scheduled delivery, we were called by the distribution center and were informed that their one and only forklift was broken. They could not give us any kind of time estimate for it to get repaired and apparently the last time this had happened, the delivery center was out of commission for 3 days. We ended up having to spend an additional $850 to have local movers drive to the distribution center, unload our relo cubes, reload them into a truck, and finally drive to our home and unload our belongings. Once our stuff was delivered, we found our tv had been shattered. Will NEVER be using UPack again.

Move size: 3 Bedroom Home Service cost: $2800

Extremely unprofessional experience. It’s difficult to understand how this company feels comfortable charging a client $2,700+ to move all of their belongings and the communication around drop off of said belongings could be so inconsistent and borderline careless.

Would not recommend to anyone who is moving. However, I would recommend paying substantially less for a UHaul and doing it on your own. Overall, more straightforward and less dependent on the people who work for this company to act in your best interest or care about your belongings as much as you do.

Move size: 2 Bedroom Home Service cost: $2700

We were in an accident right before we were suppose to move ourselves so last minute we had to change plans. Contacted UPack and got a very reasonable quote and they were able to accommodate the dates we needed (pretty last minute) for the pods to be dropped off and picked up. They arrived right on time and placed the pods in great locations for making it easiest for us. They picked up promptly as well with no issues. Love that we had plenty of travel time before needing to be at our destination to receive the pods. When we arrived to our destination we were actually contacted three days early to say hey your pods are here IF you want them early and we said sure thing. Delivery at our ending location was great as well! Nothing damaged, no problems at all. We unloaded them and let UPack know they were empty and the next day they came to pick them up. If we ever move again this is definitely the way to do it. Thank you!!

Move size: 2 Bedroom Home Service cost: $3176

When I had to suddenly move my parents from Puerto Rico to New York I had no idea where to start since I do not live over there. Searching on the internetin my parents area luckily I found U-pack. Right from the first phone call I received excellent service and the customer care agent was very patient with all my questions and never seemed in a hurry to rush off the phone. After putting all my cares and worries to rest I went ahead and reserved a shipping container. I found the cost to be reasonable for the distance and work involved to get it to me so far away. They offered a few alternatives for filling the container either myself or with a moving company. I chose to bring the furniture to the freight location and fill the container myself. After filling and securing the container, I locked it up and put my worries aside that they were going to ship it to me in New York. Once it arrived in New York they contacted me and I made an appointment for them to drop it off on my driveway. Two days later they came back and took the empty container away. Thank you for making the long distance move so easy for me and for having such excellent customer service! To all your team members, thank you very much. It was such a pleasure that every time I called, I didn't have to go through a bunch of prompts, somebody always picked up the phone right away and was able to help me and answer my questions. I just want to say one little thing about anybody that complains about damage to whatever they put into the container. Other than major storms at sea or accidents on the road if you don't properly pack and secure your items in the container for the possibility of being moved around inside, any damage you received is your own fault for improper securing and packaging your container. When I opened my container 3 weeks later not a single box or piece of furniture had moved. Pack it right or pay the price. I will gladly recommend your company from now on.

Move size: Studio Service cost: $1800

A month before moving, we made a reservation with UPack. They were really helpful. They confirmed that they could fit in our driveway (on a corner). Fast forward to moving day. UPack calls an hour before they were supposed to arrive and they said that they can't come. Our driveway is on a busy intersection and they aren't going to be able to drop off the cubes. If they had said that initially then we'd have made other arrangements instead of needing to find moving trucks the DAY OF. Not cheap. And they weren't willing to compensate that mistake. Very frustrating experience.

Move size: 3 Bedroom Home Service cost: $1900

Can I give more than 5 stars? I cannot say enough good things about U-Pack and ABF Freight! I'm a numbers person and ran the numbers for several different options for our long-distance move. U-Pack was the most cost efficient option...but the care and customer service was out of this world. I was nervous about the move, but every person I talked to was reassuring and patient with me. Wonderful experience! The drop-off and pick-up drivers were friendly and helpful. (Terry, the pizza was awesome! Thanks for the tip.) I was able to track our trailer every step of the way. If you are planning a long-distance move, U-Pack is the only way to go.

Move size: 3 Bedroom Home Service cost: $5280

I pre-paid UPack $6,743 (including $450 storage) for 3 Cubes to move from Reno, NV to Austin, TX. UPack was the most affordable option and promised to meet my moving timeline as the estimated timeframe for delivery was 9-6 business days and I was going to start the drive to Austin a couple days after pick up. The cubes picked up from my home in Reno on 1/13/22, which made the estimated delivery dates between 1/24-1/26. It spent weeks sitting in Reno—never leaving its initial destination. I called and asked for a new timeline and refund for at least the storage. I received $450 since I would no longer need storage, but I never received updates on my shipment. When my items arrived in Austin on 2/11/22, no one let me know. I called for that information. I needed to travel for work 2/14-2/18 but if I did not receive my delivery by 2/18 they would start to charge me for storage. I changed my whole business trip to make it home on time to accommodate the extremely inconvenient delivery window of 9-5 on a work day, but due to travel I made it home around 11. Turned out I had missed some calls for delivery (I have no missed calls). I received an email about the situation and was told that I would be charged $150 for U-Pack’s inconvenience. I have been living out of a suitcase for over a month, bought toiletries, trach cans, etc for trying to live semi-comfortably in my empty home, but at the slightest inconvenience to U-Pack I am being charged. This is beyond unacceptable. The poor communication, the constant un-met deadlines and the quickness to charge their customers is deplorable. I paid U-Pack for a specific service level and made financial decisions based on that commitment, which was never met. As a result, I am requesting compensation of $500 for every business day the truck was late ($800 total) and a refund of the ridiculous $150 charge ($150’s the cost of 1month storage—an outrageous fee to place on a missed call!).

Move size: 2 Bedroom Home Service cost: $6743

From beginning to end, UPack representatives in person or over the phone, in all parts of the country were knowledgeable, conscientious, friendly and correct with estimates, timing, procedure and especially patience. They treated us like family in our move from Virginia to Arkansas. They worked with us during inclement weather forecasts and possible delays. I never worried about the shipment. It arrived on time and in one piece. The trick to working with such a tall trailer is filling it high and tight and tying off every layer, which is something my hired help did not do after prompting to do so, resulting in a disastrous shift of cargo -- NOT UPACK'S FAULT. Use this company with the right moving team from the start and it's a win-win for everyone. Highly recommended and would do it again.

Move size: 3 Bedroom Home Service cost: $2357

From beginning to end, UPack representatives in person or over the phone, in all parts of the country were knowledgeable, conscientious, friendly and correct with estimates, timing, procedure and especially patience. They treated us like family in our move from Virginia to Arkansas. They worked with us during inclement weather forecasts and possible delays. I never worried about the shipment. It arrived on time and in one piece. The trick to working with such a tall trailer is filling it high and tight and tying off every layer, which is something my hired help did not do after prompting to do so, resulting in a disastrous shift of cargo -- NOT UPACK'S FAULT. Use this company with the right moving team from the start and it's a win-win for everyone. Highly recommended and would do it again.

Move size: 3 Bedroom Home Service cost: $2357

Moved from Wisconsin to Georgia. Trailer was dropped off exactly when they said it would. Driver took the time to put it where it would be easiest for us to load. Put wood under to protect the driveway. Trailer is huge and we packed it perfectly, multiple straps to keep things in place. Nothing broken and only a few things shifted during the trip. This was our fault, not theirs. They are only driving it to us. We were the one who packed it. Used 15’ of the trailer, which is exactly what I thought we would use. I paid an extra $290 to have it delivered on a specific day. I had read previous reviews that said that their stuff was late but they didn’t pay the extra to have the specific day delivery. So I did it and it worked out perfectly. Trailer was delivered on a Friday. We were done with it by Saturday afternoon. Requested pickup online and they picked it up Monday around 1. It was a great experience. I hope to never move again but if I do, I would use UPack.

Move size: 3 Bedroom Home Service cost: $2950

We haven’t received our stuff after waiting over a week. We were told it would arrive Tuesday, then it was Wednesday, then it was friday…didn’t hear from anyone all weekend..now we are being told it will arrive Tuesday. (Of the following week) Worst company to deal with. Doesn’t compensate you for their mistakes and just keeps telling you different days and giving you the run around. I’m so disappointed. I should have paid more for a better company. Do not use upack!!!

Move size: 3 Bedroom Home Service cost: $4500

The concept of this company is great. The customer service directly at Upack is amazing. Every person I spoke with directly at Upack was sweet, and super understanding. The customer services at the local centers was horrible and definitely doesn’t represent the culture of Upack. I really hate I had these delays which made my family waste time before my husband’s l deployment. Plus I had some furniture damage and I really wish someone had gone over the basic coverage with me. Overall, like I said, the company has a great concept but I will definitely will not recommend and will not use again

Move size: 2 Bedroom Home Service cost: $4563

Super easy process. Customer service is very responsive either by email or phone call, within reason I wouldn't expect a response in the middle of the night nor over the weekend.

If you run into issues or unforeseen circumstance, they are very accommodating and will to help come up with alternate solutions.

Setting up delivery of the truck and pick up at both origin and destination are easy as well.

This service provides an alternate means to moving if your willing to put in the sweat with a little piece of mind not having to get on the road with crazy drivers.

I’ve seen other reviews about damage during transit and difficulty operating the locking panels. I’d say, pack your things properly or pack a UHaul truck and see if your damages aren’t the same…. As for the panels, a 13 year old was able to put mine on as I stood by and watched her…..

Move size: 4 Bedroom Home Service cost: $4100

I reacently moved from Northeastern Pennsylvania to Columbus, Ohio. Between the horriable realtor causing not one but two delays on the closing of our home and the scheduleing of the delivery of our truck. I was ready to have a stroke. U-Pack worked with me all the way! Then when we arrived in Columbus, the housing was very limited and hard to find. Again, U-Pack worked with us ALL THE WAY!! I can honestly say that they were the BEST part of the entire move!! I have and would reccomend this company to anyone!!

Move size: 4 Bedroom Home Service cost: $2200

Our pod was lost for 10 days, then arrived a week after that. The truck finally came to deliver the pod and the truck was too big to leave the pod at the house. The pod was taken back to the warehouse and I was told to figure out how to unload it and get the stuff out. They had no other trucks to deliver the pod. The warehouse is closed on weekends, so I had to take off work, pay for a U-Haul and get movers to help load. I was told I could come from 6AM to 11 PM. When I called to let them know I was coming the time changed from 8AM to 7PM.

I still do not have the pod.

The 8-10 day delivery estimate is going on week 4. Not to mention that they are not going to deliver it at all.

Call anybody else to help with your move

Move size: 2 Bedroom Home Service cost: $6300

Outstanding concept and delivery. The best moving option and saved me $8500.00. Allied wanted $11,500.00 to move my already packed and wrapped household goods 687 miles. U-Pack moved me for less than $3,000.00. I would recommend this option to anyone who must move and wants to do so on a budget. I had to hire packers as I have ALS, but it was a great option. Should have used U-Pack recommended packers but didn’t, big mistake. Packing your boxes correctly and completely to prevent crushing and ensuring you pack the trailer tightly is essential to a good result. If you pack loosely and use half filled boxes, you will cause your belongings to break in transit. This type of move is clearly a do-it-yourself pack/move to save money. Poor packing leads to broken belongings. If you can’t pack correctly, don’t use U-Pack.

In New Mexico, Never use All My Sons to pack the trailer for you. Promised 3 people for 4 hours at $149 per hour only 2 could make it on base because of a criminal record, and took 7 hours at $1802.00. They drove 16 miles round trip to my house and charged $149 destination fee and a $116 dollar fuel fee they never discussed.

Move size: 3 Bedroom Home Service cost: $2997