Trinity Relocation Group

I had hired them for our move, a few weeks ahead of time. I asked them to pack up on Thursday and load the truck on Friday. They gave us a 3 day window (Tue-Thu) in which they could come and pack things up, which was already going to be hard because I was going to have to live in a house full of boxes with my 3 children and pets for 3 days if they came on Tuesday, and then they would load the truck and leave on Friday. I called the first guy who talked to me (sales guy, very nice, said all the things I wanted to hear) multiple times in the past weeks and told him it would be horrible if they came on Tue or Wed for the reasons above and told him multiple times the truck could no leave until Friday anyway, and he told us to rest easy because usually they would only come in the days we requested. We are signing the house on Friday, so will not even get the keys until Friday evening. On Monday morning I receive a call from a truck driver (third party) saying: I know the job is tomorrow but could I come today? And that's when I found out he would get there Friday morning. I said, absolutely not and call the company to tell them I needed the truck to leave on Friday and they just kept telling me: your window was from Tue-Thu, even though I talked to the guy over the phone multiple times and he reassured me the truck would leave on Friday. So then I was left with the options of having my stuff taken on Tuesday and left in a storage over the weekend and paying a fee (and me living in an empty house with no mattress or anything for 4 days with my children). Having them pick up on the dates I actually asked and delivering in 10 business days (I payed an extra fee for 2 day delivery and having a truck for only our stuff), and then paying an extra fee for this service as well, which meant I would have to live in a different empty house for 10 days. I pleaded and begged they found another truck driver for 1 or 2 days later but they couldn't care less. I found out they try to find a driver whois on his way back from a job to come to our house, which is fine, but that is the reason they would not find another driver for 1 or 2 days later, it was just an inconvenience to them. Btw, while talking to the driver (the only one who seemed to care) I found out they hire third party drivers, who on their side (these are his own words) find a couple of guys on craigs list to help him, so they have no idea who is actually getting into people's houses. So I had to find another company 4 days before my move, and lost the deposit, so they just made a lot of money for just being incompetent and not doing any actual work. I absolutely don't recommend this company.

Move size: 4+ Bedroom Home Service cost: $8600

After I was GUARANTEED pick up date for my move cross country they cancelled my pick up less than 48 hours before they were supposed to be there. They claimed the window that they promised me they could not make and they said they couldn't service me. They has ZERO compassion to my situation and offered no help, suggestions or resolutions on how I was going to find another way to move my things.

DO NOT USE THIS MOVING COMPANY! They do not care at all about your situation or how to help their customers. If I could give a zero rating, I would.

I am also going to report them to the BBB.

Move size: 3 Bedroom Home Service cost: $8000

Do not for any reason work with this company.

We have been waiting on our items for over 7 weeks with no definite word from the moving company when it will be here (dates change with every update). Trinity will do nothing with the leverage they have as the broker.

With a family of six we have been living off of inflatable mattresses and fold down chairs.

Save yourself this heartache by going with another company. This is a nightmare for anyone with family to experience, and you will get no backing from Trinity once they are paid.

Move size: 3 Bedroom Home Service cost: $12500

Stay away from this company if you don't want to be scammed. I was first given initial estimated cost for my moving of 4300 $, after I spend 15 min on the phone, explaining to one of their employees how many and what items exactly I need to be moved.

Next day I realized I have forgotten some items, and I took photos of everything, including the items described in our initial conversation. I asked for updated new estimated moving quote over a dozen times in the next few days. On July 1, someone named Bruce Richards finally sends me an email, in which he assures me, and I quote “The diver can adjust the estimate on pickup with minor changes “

My emails and phone calls were either ignored, or I was told over the phone that someone will get back at me. Someone from trinity called me at 9:30 pm and told me the movers are coming next day, Wednesday, possibly in the morning , even though i was told i will be given a call that would give me time to prepare. I asked for the pick up date to be moved to Thursday and i was told that will cost me 750 $. No movers showed up on Thursday or the following day, no explanation was ever given, no one tried to contact me to tell me what is going on

On Saturday, the movers from Jet moving and storage finally showed up and the driver after looking at my items at home, gave me a new estimated quote of 11 222 $. He told me that he doesn’t have the refrigerator, the patio chairs and few more items on his list. I showed him the email with the attached photos of all those items that I send on July 1. According to the initial estimated cost, my estimated cubic feet space was calculated at 360, but the driver said that would actually be over 1300 cubic feet. How adding a few items that he did not have on his list and should have had can take up more than triple room in the truck?

How is going from 4300 $ to 11222 $ a minor change?? Why all my voicemails and emails repeatedly asking for updated moving quote were ignored. Well according to the electronic agreement you have to sign with Trinity relocation group, you lose your right for refund if you have to cancel 48 hours before the moving date. So I was given absolutely intentionally unrealistic moving quote, with inaccurate numbers of how much cubic feet space my items would take in the mover’s truck. In an email received on 11 of July, someone from Trinity relocation group customer service has the audacity of actually asking me “What is the difference? You would have paid for all of the additional items you had, whether you gave them to Bruce initially or the driver”. This is so absurd and that I am lost for words. Trinity employees deliberately did not update their estimated moving cost so I can miss the time frame to ask for a refund according to their electronic agreement

Move size: 2 Bedroom Home Service cost: $11222

We negotiated with Trinity in early May 2021 to have my mothers’ apartment boxed up and moved to a storage shed about 10 miles away. We had to be out of the apartment by May 30th. Originally scheduled for a mid-May move, They twice delayed the move finally on or about May 29th. When they showed up, the contract they showed my was for one dresser, when in fact, after calling the office it was for 1 dresser and 70 boxes. They bill on volume. The packers that showed up were not aware that they had to do the packing as well and refused to move anything until this could be settled with Trinity. As we had to have my mother out by May 30th, there wasn’t enough time to reschedule and cancelled the contract. We I again called the office they confirmed it was to be 1 dresser and 70 boxes. I believe that there was not enough room on the contract copy the movers brought to show the 70 boxes.

Trinity has refused to refund my $700+ payment as they say that we cancelled within 48 hrs. of the move. After a month on back and forth conversations, the issue is still not resolved.

In additional conversations with Customer service, one of the reps indicated that they were suppose to come to the apartment and verify the volume. This never happened.

I would absolutely not use this moving company. They have been rude and do not take what the customer is implying.

Move size: 1 Bedroom Home Service cost: $1900

The sales person conducted a video estimate of my move from TX to GA and claimed that the estimate of $14,000 was safe because it already over-estimated by 7%. He also committed to me that it will be a direct-ship, i.e. no storage required so the delivery would be just the truck travel time. When the movers showed up, they said my move will cost about $22,000 and will not load unless I agree. I had a final estimate details with the Trinity so-called quality assurance team 2 days before the move, and the number of boxes and furnitures were adjusted to exactly what it will be. I called them but there is no help. I am stuck with having to pay a lot more or reduce my items. I ended up removing 1/3 of the furnitures, and still having to pay $20,000. Also the move is not direct, the items will be sent to storage until a trucker will pick-up, and will be loaded with other clients. I called and emailed Trinity afterwards but no one return any of my calls or email. This is a scam. Don't use them. I had estimates from more reputable nationwide van lines and their estimate was $18,000 and will not depend on space. Never use these brokers as they bears no responsibilities. I am going to also file a federal complaint of their business practice.

Move size: 4 Bedroom Home Service cost: $20000

They provide you with an estimate with a very accurate list then reviewed it with you just days before the moving day and then on moving day the price is 40% higher and they claim your furniture is bulky. Pretty amazing when the furniture is nothing special and a sofa a love seat and a two piece China cabinet was removed that was on that list the day of the move that should have reduced the price . They provide a lower price to lure you, then when you get the final price it's $3400.00 more. They try to tell us now that we had a choice not to use them and you can turn them away when you are closing on your house that day. Stay away I do not recommend you use them. I should have listen to the reviews myself. If anyone wants to see photo's of my furniture and the boxes please let me know. The bulky reference is what they say to try to justify there model to lure you and then change the price

Move size: 3 Bedroom Home Service cost: $10508

First let me say there was no hidden costs what they quote is what you pay. You pay exactly the amount. I have a 1-bedroom apartment and was moving across town, I had never hired movers before, so I was a little anxious. Two guys pulled up with a massive truck exactly on time. I showed them the apartment quickly, one of the guys had me fill out paperwork as the other guy got right to work!! These guys were hilarious, courteous and QUICK! I was moved across town with all my stuff within 2 hours and 20 minutes. Not only were these guys super quick, but they kept me fully entertained and took the anxiety away and were just awesome guys! I would use them again in a heartbeat and recommend them to everyone!!

Move size: 1 Bedroom Home Service cost: $1300

1. This is not a moving company. Stop and read that again. This is not a moving company. They merely generate business and subcontract all work to third parties.

2. Weekends are obviously busy times for moving but there is NO ONE to call on Sundays when an issue arises. So, if your move is scheduled for a Sunday, you cannot call the company for an immediate solution.

3. I booked an uncomplicated move of some of my late mother’s furniture. When the movers arrived (wearing no masks!) they demanded $1,000 extra to move the same furniture for which I had received a written quote.

4. This is how it works: When they arrive, they tell you how much the move will “really” be based on the cubic footage but most people (including me) are not so adept at judging whether they’re being honest.

5. You are at the subcontractor’s mercy with whom you have no contract and no recourse. They tell you to call Trinity but Trinity has no one staffing their phones on Sundays.

6. You have to pay cash to the subcontractor—no paper trail of how much you’re actually giving them. And again, how are you supposed to know if the cubic footage is accurate? But don’t worry, I’m sure they report all cash income to the IRS.

7. Do not repeat my mistake! Don’t be fooled by a low quote—they have nothing to loose! Trinity gets its cut before your move and then - goodbye!

Move size: Partial Move Service cost: $2000

I've never used movers before and have I been missing out.My team made things so easy. I felt like my apartment was almost empty after two guys took two big loads out to the truck in their dollies. Of course, there was still a lot left to do, but they made quick work of it. Kevin and Matthew were really professional and courteous and pleasant. They kept my things safe with good wrapping and packing, and were very careful putting things back inside my house. All of the costs and quoting was very transparent from Stacy in the office to the movers. No surprises at the end.

Move size: 1 Bedroom Home Service cost: $1370

The sales rep at Trinity completely misrepresented all aspects of our cross country move. We were told it would take 30 days max but 10-14 days was more likely. We're now at the 16 day mark& just found out that our furniture has not even left the original pick up city & it won't arrive for a month yet! Customer service is non-existent. They connect you with a moving company you've never heard of & then wash their hands of you. Movers were very unprofessional, left a mess, and were 7 hours late showing up. Another review mentions the price being increased on the day of the move, which also happened to us. We've reached out to three different representatives at Trinity multiple times, through phone and email, and have received no resolution or support.

Move size: 1 Bedroom Home Service cost: $7000

0.0 stars would be more accurate, but that is not an option for this bunch of crooks, so one star it is. It has become abundantly clear that Trinity Relocation Group brokered a move with me and Jet Moving and Storage knowing full well that the mover was incapable of providing the service as promised. It has been over 2 and a half months since my goods were loaded into a truck in Portland OR, and I'm still wondering where the *&^%^$# my stuff is. What TRG neglected to mention during the deal in which I paid them a fee for said services, is that in actuality, you're just paying them for NOTHING. Call a mover directly, and leave out the useless middle man. They don't return calls EVER, they make no effort to problem solve, they don't have answers, nor do they give a damn. Their motto should be "Not my problem" or " TRG...shyster for hire". They need to be held accountable for deceptive business practices, but when they don't respond to complaints filed with the FMCSA and BBB, I guess they just get away with it. Not if I can help it. Game on Trinity Relocation Group.

Move size: Studio Service cost: $5000

Stay away from this company. To start, they are dishonest and do not have any regard for customer service. I feel as though they made a "bait and switch" with me and I feel fully taken advantage of. They charged me 3x more than they originally quoted me and the people are unprofessional, but beyond that, my stuff still has not arrived. My things (700 sq foot apartment) were picked up in September, it is now November and they still have not even put anything in transit. No one has contacted me to make sure the job has been executed and when I called, the man on the line gave me so much attitude and finally said he would look into it which resulted in no phone call back and no action taken on the matter. Still awaiting my things almost 3 months later. Worst moving experience of my life and I wouldn't recommend this company to anyone I cared about. Will absolutely never use them again, biggest mistake ever.

Move size: Studio Service cost: $2000

This company is a SCAM!!! Don’t go with them. They talked me out of going with a different moving company saying that they were a scam and that they had bad reviews when in fact, Trinity is the company with the bad reviews. Check their Yelp reviews also!

As the other reviews state, all these accusations are true (from my own experience as well):

1. Once the sales rep gets you to sign the contract, you can’t reach them anymore.

2. The quote they give you, written in the contract, is only and estimate (which they don’t tell you prior ). The final quote we agreed on (and I emphasized not having any additional charges as long as I only loaded all the items on the contracted inventory list) was just under $3000 and when the movers showed up they said it was an additional $5000 to take everything, $8000 total! Even the mover said that Trinity didn’t quote me properly and said that the inventory descriptions were all Inaccurate.

3. They go by how much cubic feet all your items will take up, NOT THE ACTUAL INVENTORY LIST. They fail to mention that.

4. The delivery takes longer than local moving companies. 2-3 days versus 8-10 days.

5. They do stuff everything into a truck, with other people’s things. You’re better off hiring a moving company that dedicates one truck to you, so it’s faster, safer, and less likely to get damaged or lost.

They charge the most at the initial deposit, of course, and then split up the balance into to payments, which they collect at the time of pick up and the time of delivery.

Worst moving company experience ever. If you try to communicate with them after the close of the sale, with anything you might have issues with or with any dissatisfaction, all they will do is continue referring to the fine print on the contract you signed and nothing that was actually discussed of course.

I have attached photos of what my inventory list was, as emailed in detail, versus what was actually on the inventory list on the contract. And based on that inventory list described on the contract, the movers flat out told me that they couldn’t take half the things on that list because Trinity low balled the inventory item sized to get me a lower price, just to jack up the price on me when they arrived.

They refused to refund me my $1050 deposit and they didn’t end up even loading anything on the truck. The truck was also a day and a few hours later than scheduled. GO THROUGH YELP AND FIND LOCAL STATE TO STATE COMPANIES! Don’t get scammed by any of these advertised companies online. And please check all reviews!

**Couple weeks after going back and forth on my refund**

Following up on my last review, Trinity's cancellation clearly states that "estimates may be cancelled within 72 hours of placing their reservation" and not only did I cancel within 72 hours, the services they were supposed to provide was never provided. The truck didn't even load anything into their truck. Trinity customer service sent me an email saying that they would refund me 50% of my deposit, but although in their cancellation policy, it doesn't say anything about having to remove honest reviews, look at tis email they sent me, basically threatening not to credit me my rightful (FULL) refund, unless I move my reviews. This company needs to be taken down for SCAMMING so many people. If I don't receive my refund, and if any other customers who left a negative review, based on similar experiences/any money lost, would like to file a lawsuit also, I will gladly get a class lawsuit started.

Move size: 2 Bedroom Home Service cost: $3200

Warning!!!! STAY AWAY!!!!

Do not use their service. They are brokers sweet and kind and once you send a deposit, they are hard to reach and do not return calls. They sent a moving team of two men from the company We Care For You. One stayed in the truck 75% of the time in the truck. I was missing jewelry once they left. They were rude and pressured me to pay another $1200 over the quote. When I complained to Trinity they would not assist me with my complaints. They offered a $75 credit if I agreed not to post a negative review. Please research and find a reputable company. Do not get swayed by the initial phone call. The entire moving experience was miserable and emotionally upsetting. When my possessions finally arrived, I had boxes of smashed Crystals and ceramics. They took my Persian rug. Please, please do not use these awful people.

Move size 2 bedroom - relocated to another state

Service Cost - $5000 December 26, 2021

Jolene Schwartz

Move size: 2 Bedroom Home Service cost: $5000

Trinity Relocation Group Contract B5125136

We Care For You Contract BB6280940

I do not recommend Trinity Relocation Group or We Care For You in Florida. With my wife and I serving 22 and 26 years in the military respectively and having moved many times both overseas and within the United States this was the worst move we have ever experienced. Trinity Relocation Group acts as a broker for moving companies and contracted with We Care For You out of Ft. Lauderdale, Florida for the actual move. We were moving from Cape Coral, Fl to Oklahoma City, OK between two assisted living centers and contracted for a complete pack and unpack.

We Care For You FAILED to meet their contractual obligations since they disassembled our bed on the shipping end and did not reassemble it as requested on the receiving end. In the end we did not receive all of our household goods and at least two items were broken.

Packout: Our driver was scheduled between 9 AM and 2 PM. At 10 AM he called and said would it be alright if they came around 5-6 PM. I reminded them this was a move from an assisted living center that had restrictions on move times but got permission for the late move. The driver then called back stating they would be there by 1 PM because of the move restrictions. They arrived at 1:40. Once there he looked at the apartment and said he did not have room for the move on his truck. He called his boss and put him on speaker phone and proceeded to get into an argument with his boss while standing next to me. His boss said if he couldn’t handle the job himself to come back. The driver then got in his truck and drove off. Another driver and crew came to move our stuff the next day but they were late since their original truck was not working properly. This crew was extremely courteous, professional and accommodating during the pack and load. I noticed they did not bring any wrapping paper for the glassware and asked about that. The driver showed me a black trash bag full of used wrapping paper and told me his boss said to use that. He also asked me about what had happened the day before and when I explained he told me the other driver had been fired.

Waiting for delivery: Although I had explained to Trinity that I wanted my furniture delivered and unpacked not later than 18 December and that they could back up the pack date to accommodate that request my furniture and household goods were not delivered until 23 December. We Care For You kept telling me they were waiting on truck availability for the Midwest.

Delivery: The driver arrived as scheduled, but had no help and was going to move everything by himself. While talking to the driver I mentioned I wanted all of the trash taken away since this had been done during all of our other moves and to make sure he assembled the bed. We got into an argument about this and he told me I couldn’t tell him what to do and sat in his truck for quite some time. When I asked him when he was going to unload he said not until I treated him with respect and asked him nicely. I succumbed to his request. He then brought the contract into the apartment and asked me to sign the paperwork which stated I had received everything and that it was in good condition. I said I would be happy to once it was all in the apartment and I could inspect it. This led to him calling his supervisor and wrongly claiming I would not sign the paperwork. I asked to speak with the supervisor and that is when I was told they would not remove the trash and the driver was told to unload the truck. The driver then walked past me to the truck and cussed me in Spanish. When I told him I knew what he said he denied it and then called me the same thing in English. The driver began to unload and was taking the moving blankets off of the furniture in the parking lot so I asked him to leave the blankets on so that the furniture did not get damaged by the dolly. He proceeded to tell me how good he was and that he knew what he was doing and that he was going to unwrap all of it in the parking lot so I could inspect it out there and then sign the documents. I told him I would not inspect anything until it was inside the apartment. I then began to video what he was doing and when he saw me he quit unwrapping items in the parking lot. Things started to go better and when everything was in the apartment, but the bed was not unwrapped or put together he again tried to get me to sign the paperwork. I told him once everything was unwrapped and the bed assembled, I would inspect and sign. He then went off on me again and said that the only reason I wouldn’t sign the paperwork was because of the color of his skin and that I was a racist. He then went out and closed up his truck and came back without any tools. I told him I would be happy to sign once he put the bed together. He then took the paperwork and left claiming I refused to sign. My wife and I were left to assemble the bed and finish unpacking.

Move size: 1 Bedroom Home Service cost: $3600

This company quoted me a decent rate initially, so I paid the deposit. When my movers showed up, they demanded almost three times what they’d quoted me for an estimate. When I called to inquire how that could happen, the salesman, Nate, who had given me such a great estimate said he would no longer help me because he doesn’t deal with customers after they have started the move. Then he hung up on me. I called his manager, Alexis, and she called me a liar (what about? I don’t know?) - I even clarified and asked, “I’m sorry did you just call me a liar?” And she said, “Yes ma’am, you lied to me.” She just hung up on me before I could get more clarity about what she meant. At that point, the movers who were with me in person told me my only options were to leave with only half my stuff, find new movers, or pay more than twice what I’d been quoted. This is how this company gets you - they make you think you’re getting a great deal by intentionally giving you a poor estimate, then when you’re already deep in the process, they move the goal posts and leave you with no choice but to pay them a ridiculous price. At that point they can be as rude to you as they want. If you’ve already paid the deposit for this company, and are having second thoughts, it’s probably still going to be cheaper, and mentally healthier, for you to cut your losses and find a better company. Don’t throw your money away to these gaslighters.

Move size: 2 Bedroom Home Service cost: $6000

What little good review they have are definitely from friends/family. Avoid this moving company at all costs, as they ARE A SCAM. Also, their service is terrible. The guy I spoke with literally fought back with me when I called to complain. He had a - you signed the contract, too bad so sad, nothing you can do about it legally - tone. Now, that's a way to keep customers!

Take note that this moving company is a third party. They find and hire people to move your stuff for you. The actual movers are just given the job with minimal information. We had Top Notch Movers.

1. Sales rep gets you to sign the contract with verbal half-assed information.

For example, we were told we will get our stuff within 8-14 days. Based on this information we planned our baby to arrive to our new location a couple of days before 14 days (we were hopeful that the movers wouldn't take 14 days - THEY ACTUALLY TOOK LONGER).

When I called to talk about it, the guy said that it's 8-14 days from our availability date NOT FROM PICK-UP DATE. When I complained that we were not told about the availability date portion, the guy simply said that it was in the contract. Who actually reads these... We were going off of what was told us verbally on the phone.

2. We were given an estimated quote of $5000 based on inventory. When the movers came, they charged us double of $10000 because they go by cubic feet of how much space your item, so that it doesn't cost $10000 or just pay up the new amount which is double what was originally estimated.

I didn't ask about this portion, but this is probably in their contract too.

3. Movers finally show up several days later than expected - WITH A 18-WHEELER. There goes an additional $1500 for their inconvenience. We have to pay for a shuttle service. SO SORRY WE TOLD YOU THAT A 18-WHEELER WILL NOT FIT OUR NEW PLACE AND YOU STILL SHOW UP WITH ONE AND HAVE TO GET PAID EXTRA MONEY IN YOUR POCKET.

Guess what? This is also in their contract, but nothing that was verbally told :)

SERIOUSLY SERIOUSLY SERIOUSLY take advice of all the bad reviews and STAY CLEAR from this 3rd party moving company. It is more work, but take time to find local movers to and from. Unfortunately, we did not have this luxury because my husband had to move to his new job within 2 weeks (while we were both still working at our old jobs + baby).

That being said, we will be moving to a more permanent home within a year, and this sorry excuse of a moving company won't have us back. EVER.

Move size: 3 Bedroom Home Service cost: $10000

My move was canceled the day before when I had booked a month in advance. I planned everything around the dates they promised me and now I’m being evicted because I was not out of my apartment by the dates I said I would be because I assumed when I paid a large amount of money to Trinity and was promised certain dates that they would actually show up on those days. My mistake. Please take these reviews to heart it will save you a lot of stress and tears. I understand it’s not the company‘s fault that people canceled, but it should be their job to help you come up with a solution. Giving me a refund does nothing to help my situation when I need to be out by today.

Move size: 2 Bedroom Home Service cost: $4500

This is the WORST moving company

I have moved coast to cost over 12 times and this is the worst company I have ever had to deal with. Once they get your deposit they are useless!

Price quote started at$11500 then went to $19000 then on day of pick up went to over $28000. Picked up on 9/6/21 today is 11/16/21 and still waiting on final delivery. Neither Trinity or the movers the used (Allied Van Lines) can tell me when I might expect to get the rest of my belongings. You leave multiple messages and no one returns your call. You have to catch them answering by mistake or pretend to be a new customer for them to speak to you.

Stay away from:

TRINITY RELOCATION GROUP

Or

ALPINE VAN LINES

BUYER be WARE!!!

Move size: 3 Bedroom Home Service cost: $28872