Trinity Relocation Group

Buyer Beware!! At first they were very professional and seemed like a company you could trust..but I was wrong. I spent over an hour on the phone with their salesperson going through all my items in my 2 bedroom/2 bath condo. I even measured all the furniture, desks, dressers so he could have accurate information for quoting me the price. He came up with 822 Cubic Feet to be moved and quoted me approximately $4500 to relocate my things to Dallas Texas. I was given a free month of storage but told additional months would run $.50 per cubic foot for storage..I needed an additional 21 days of storage until my new apartment was ready.

Everything went fine until the movers showed up and determined my cubic feet was much greater than Trinity gave me an estimate for and now the price would be close to double the price. As if that wasn't bad enough they also said my cost to store things would be $1.00 per cubic foot..everything was now double the price quoted. Total scam artists..when I called and spoke to Trinity they informed me it was just an estimate and subject to change. An estimate should be within +/- 10% not 100% more. Trinity also originally assured me that the "professional" movers would wrap all my furniture so no damage would happen..however the movers told me I only signed up for the "basic" wrap and they couldn't guarantee no damage unless I paid more to "professionally" wrap everything. Trinity never mentioned different levels of wrapping. Total scam..when I called Trinity they said I signed the contract and no refund would be given if I cancelled..So they are now refusing to give me my $1800 deposit back for doing absolutely NOTHING.. except lying to me and trying to charge me double. Don't be sucked in by all their positive reviews. Very unprofessional and are scamming people. This is not an exaggeration and I ended up renting a U-Haul truck and did the move myself. Very disappointed and was given no reconciliation by Trinity. I highly recommend staying away from this moving broker who doesn't move anything themselves and just sub-contracts out to actual movers. Find an actual moving company and stay away from Trinity Relocation Group. If I could give negative stars I would as they don't even deserve one star rating.

Move size: 2 Bedroom Home Service cost: $9000

Do NOT use this company for your moving needs. We were given a quote and a few days prior to our move, the price increased $1500, and when the movers arrived the price increased another $1500. Our moving costs went from $5400 to $8400. During our initial conversation with our salesperson (Bill Rosen) he said we were the most organized movers he had spoken with and offered us a discount if we had all of our boxes in the garage of our tri-level townhome. We personally moved ALL of our boxes into the garage and our movers only had to move large pieces of furniture out of the home. We were told our goods would arrive in 14 days. Our move date was 6/29 and after 16 days, we still have not gotten an ETA nor will anyone at Trinity Relocation Group return our calls and inquiries surrounding the ETA. When we initially called to complain about the increase in cost, we were told that the initial $1500 increase "is normal," but that the second increase did not "seem right." The manager asked us to submit all documentation and email correspondence with her staff so she could review all correspondence surrounding our quote. We explained that we provided detailed spreadsheets with documentation and measurements of ALL of our items. She asked if the staff person requested this level of detail and we explained that we submitted it on our own to ensure we were getting an accurate quote and to avoid the shock that we are currently experiencing. She basically said that their software program cannot accommodate this level of detail. In other words, you will NEVER get an accurate quote from them. We submitted all documentation she requested several days ago and have yet to hear back from her, nor has she gotten back to us on our delivery date. This company is completely unethical and I do not recommend them. Moving is incredibly stressful and they have done nothing but add to the intense stress already felt during a cross country move. We have NO IDEA where our items are and/or when they will be delivered. We got screwed financially and actually screwed all the way around (dishonest quote, poor response time, no idea on our delivery date, etc.). Our final box count was 10-15 boxes LESS than what we provided during our quote, yet our cost still went up $3000 from the initial quote. I repeat, DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $8400

Going with Trinity was clearly a mistake on many levels for my move from Florida to Texas. Their estimates changed several times, always increasing. The movers were not professional, packed in a very inappropriate manner and clearly not trained. Ultimately they lost many of my belongings and significantly damaged others. Their claims process was shoddy, incomplete and ultimately unsatisfying. Overall, how Trinity and We Care For You handled my move was terrible and completely unprofessional. I am left with significant damages and lost items that they will not rectify. I would never recommend Trinity and We Care to anybody who expects a level of professionalism and customer service needed in this industry.

Move size: 4 Bedroom Home Service cost: $15000

I recently moved and used Trinity relocation group. They contract out to another mover. I interviewed 3 movers and chose poorly when I elected Trinity. They showed up to my house at 5 pm, they were supposed to arrive at 9 am. They immediately began yelling at me that I had more stuff then I indicated to Trinity. I went through the list and everything was there. All of the sudden the price is $400 more. Now he is yelling at me that he can't take it all. Meanwhile his truck is half full. He assures me he will be back the next day at 11 am so I can make my closing at 2 pm. He arrives at 1:30 pm and I miss closing. I stored belongings and the date continues to change and I can not get them back.

Move size: 2 Bedroom Home Service cost: $3600

They used an extremely unprofessional subcontractor for my move, who lost seven big items, including two large framed prints. And they dropped off something that belongs to someone else - a massive large framed mirror - and won't do anything to remove it. Other things were broken because the boxes arrived badly damaged, despite being marked as fragile. And I had to throw out a mattress and bed frame when the subcontractor arrived for the move and claimed that I was over my estimated weight. I was barely over and had tried contacting Bill Rosen (the sales manager) beforehand to ask him about a couple extra bags.. no response. DO NOT HIRE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $3000