Trinity Relocation Group

Trinity relocation group did an estimate using my zillow ad to determine the cost of our move, plus they added a two car garage full of boxes to that estimate. They told me they would send their own people, not contractors. They lied about all of it. First of all, I told them the move needed to happen on Saturday, they called Friday to let me know they'd be here on Sunday. Then, noone atTrinity would pick up their phone when we needed to make sure they would arrive Saturday. It took the entire Friday for us to get a call back from them. Then, the movers arrived Saturday afternoon and wanted to charge an extra $3800. I've never had this happen before. The estimate is usually close to the actual cost. The problem is the movers are contracted and of course they want their own cut of the profits. Trinity charges you a deposit by eCheck (beware 'cause you're going to have a hard time getting it back if you're not satisfied). The deposit is not shared with the movers, because Trinity is a broker not an actual moving company. BEWARE! STAY AWAY! LOOK SOMEWHERE ELSE!!

Move size: 4 Bedroom Home Service cost: $3800

PROS: I found the customer service department to be excellent. I worked with Tracy and Lisa, who took the time to explain the steps of my move and the status of my delivery. They were extremely patient with me during a time when I was high maintenance. They were also very helpful on the day of my delivery when the moving crew tried to fine me an elevator fee, which is covered for you through Trinity's policy. The movers that were used through Trinity as a broker were very professional, courteous, and efficient. When my delivery was all said and done, there were no missing boxes/ furniture. I had a lot of glassware (that I had packed with bubble wrap) but still expected that there would be some damage. Everything came completely unharmed.

CONS: While I was so impressed when booking with them, especially since they are supposedly the #1 moving company, I felt that there was miscommunication regarding expected delivery windows. From pick-up date to delivery, the total time was 13 days for a ~500 mile move. On booking, I was told it would be much less. I think it is important to be weary of this; if prompt delivery is a priority to you, this may not be the best option. It was also not made clear to me upon booking that this company is a broker -- they hire local movers. Moving Depot was who they booked for me, and they did not give me much notice before arriving on pick-up or delivery. For example, I did not even get 24 hours notice before delivery. This was not Trinity's fault, but it is important to note that you will be dependent on another company that Trinity arranges for you.

ASIDES: While Trinity is very up front about any possible charges, know that the long-carry fee (more than 75 ft. from truck to delivery) is very common, so expect that you will be paying 75$ more based on the crew's discretion. I was also charged an extra $400 from my original estimate based on "items being bulkier than expected." From my research, it seems that it is usually more accurate for weight-based charges rather than volume-sized, but this is up for debate.

Move size: 1 Bedroom Home Service cost: $2400

Do not use this company! They are a broker and don't actually come out to move you. They give you a quote over the phone and based on space in a truck which they determine. When the movers actually arrived and looked around they increased the price $2500 based on the fact that the furniture was "over sized." We only had 1 bedroom set and a dining room set. Thats all! Not a house full of oversized furniture 2 rooms. The managers excuse was that it was a phone quote. I told the manager they are the professionals and should have asked asked for measurement or pictures to verify their quote to avoid surprise increases. They are a dishonest company and realize once they get there you are over a barrel and will have no choice but to use them or lose your deposit! The manager was rude and unwilling to work with my 70 year old mom. Get a local mover or reputable big company . In the end you will save money! 2 rooms of furniture a a 2000sq ft home worth of boxes $9200 from Texas to Kentucky! Con Artist!!

Move size: Partial Move Service cost: $9200

Everyone needs to understand this company is a BROKER. They hire different companies to handle your move.

That being said I moved from NC to NV. I moved into my apartment on the May 13th and did nkt get my stuff until May 28th.

I told them to store my stuff on the west coast. They hired a Maryland based company, Amaryland. So my stuff was stored as far away as possible.

They deliver to you on a full sized 18 wheeler. If they cannot navigate to you guess whose fault it is? Yours. YOU will have to rent a Uhaul and then unload everything by yourself or "re-hire" the movers. So on top of the $3k moving, I had to rent a full size U haul and pay 2 movers to help me.

Upon transferring things from their truck to the Uhaul it was clear that they do not care. My brand new kayak, Bigfish 108, was totalled. My queen sleighbed headboard and footboard are also totalled. And my Harbor Freight folding trailer was destroyed.

I have not unpacked everything but the 1 thing I wanted to be safe was kayak and trailer. The bedframe was only $350 and no matching set so that didn't kill me when it had a fist sized puncture through it. Totalling my $1800+ kayak with a hole and crack through the entire boat and destroying my trailer via standing wheels and signals on the other hand? I am heated.

I have left 2 voicemails to TRS and no call back to discuss the quality of Amaryland.

A broker does not have your best interest in hand. Once paid you will never hear from them again and they will continue to hire the cheapest movers.

Hire a company yourself or rent a Uhaul and move it yourself. You will be thankful in the longrun if you cherish the things you are moving.

Move size: 1 Bedroom Home Service cost: $3000

What an awful experience! I have never felt so taken advantage of. Trinity had given me an initial quote that was very reasonable. I followed up before my move with the exact number of boxes, bins, suitcases, and furniture and they were able to update my quote. Although I didn’t add much the quote went up a few hundred dollars, which was understandable. When the movers arrived they forced me to unpack a trunk I had packed my clothing in and put it in one of their boxes, which of course had an additional charge. Once they started taking items apart I was told that my price had gone up another $1000! I asked why and was told “they never get the quote right the first time.” In this case I had to go get a second money order as I didn’t have this much extra cash on hand and did not want to have the 6% charge for using credit. Fast forward to delivery and I was unable to get in contact with anyone who knew anything about my delivery. They couldn’t even tell me what state the driver was in. At this point they had had my things for 2 weeks. When my delivery finally arrived I realized they had transferred all of my items from the original truck to an 18-wheeler. At this point the driver stated he was unable to get close enough to my house and therefore charged me another $150 for a “long carry.”

I do understand additional charges may apply, but from my initial quote to my final payout I was charged well over $1000 more than I was expected to pay. I left messages with the company for clarification and help throughout the process and no one returned my call. I have never been so disappointed and have already advised friends/family who are also moving to steer clear of this company. What a horrible way to run a business. I have nothing good to say about the company in general, but I will say the movers who delivered my items were the only good thing that this company had to offer. Do not recommend!

Move size: 1 Bedroom Home Service cost: $3400