Trinity Relocation Group

This is the worst company I have asked to help me relocate to a new home. They called themselves a relocation company; however, what they actually do is to find another company to move your things. In other words, this company charges money from you and also get a commission from another firm. They only look for a moving company that pays them well and not for the quality of that moving company. Trinity Relocation Group takes no responsibility whether your stuff is lost along the way or your moving schedule is messed up. When you have any issues, they will ask you to contact a third-party mover directly. They told me that they had nothing to do with moving any more after I pay them. So, their sole responsibility was to connect me to another party, which pays a high commission to them. YES, they take your money and commission fees; that is their role!

Here, I will describe in detail about my experience with Trinity Relocation Group. I contacted Trinity around June 2020. They estimated my moving to be around $2,000. The estimate included 5 big boxes, 5 medium boxes, and 2 office chairs. They asked me to give a range of dates that I'd like to move to my new home in a different state. So, I gave them between July 25th and 28th. I had scheduled my flight to my new place on July 29th. They told me that they will contact me around a week in advance. They asked me to deposit around $800.

In the Midnight of July 23rd, I've got a call from Virgin Moving Company, which is a third-party moving company. Virgin Moving threaten me that they have to pick up my stuff tomorrow morning (July 24th). Otherwise, I needed to find another company. It was such a rush, so I have no way to pack everything. So, I decided to hire some of their movers to help packing.

The next day, their movers arrived 2 hours late. They looked at my stuff and said they need an extra $ 750. They told me that that they underestimated the moving cost. I asked them to just pack my items into the agreed numbers of boxes. I wanted to do that because I wanted to see what was remaining. I couldn't understand how they were able to come up with an extra $750. The movers told me that they could not do that. I have to either throw away other stuff before they started packing. They said that they need to receive full payment before they could start packing. I had no choice but to pay for them. Otherwise, they wouldn't move my items, and I'd lose my deposit (which was around $800). They kept threatening so!

Virgin Moving Company lost my baggage and table. In this luggage, I have a cashmere winter coat, 10 dress-shirts, 5 suits and pants, and 5 shoes. It was the only big baggage that contains my valuable clothes. It was so sketchy! One of the managers (named David)gave me his estimate of my lost luggage and the table was $60. I immediately rejected it. He said he didn't care!

I contacted Trinity Relocation Group for help. They said it is not their business anymore. There is nothing they will do.

I am still waiting for the official estimate for my lost items from the Virgin Moving Company. It's been more than 2 weeks. I didn't expect much from this company.

My advice to everyone: Please don't trust any good reviews about Trinity Relocation Group and Virgin Moving. They only want your money and high commission from poor-service providers.

Move size: 1 Bedroom Home Service cost: $3000

They give you a low estimate, then have the "quality insurance guy" call you 3 days prior to the move which leads to a higher estimate. They Then subcontract the move to any carrier that will "hopefully" arrive. The guys they sent to Hanscom AFB were foreign nationals and one wasn't able to get access to base. Not to mention that they were supposed to arrive yesterday, then 10am today. The driver arrived at 4pm. Trinity says it my problem as I pay for a hotel and rent, and I need to work it out with my subcontractor. DO NOT USE THIS SERVICE. Worse moving experience after 24 yrs of active duty Navy service.

Move size: 3 Bedroom Home Service cost: $9300

We requested Trinity Relocation Group for moving us to NY form FL. Their attention to detail, their mannerisms and their professionalism were of the highest caliber. I loved everything about them as they were working hard with dedication. They took great care in wrapping all the items well. Every single item was delivered in perfect condition not a single point of damage. These kind of people are hard to find and such dedication is missing these days. Whenever I need such service I am going to call them.

Move size: 2 Bedroom Home Service cost: $4238

I recently use Trinity for my move from NC to MD. I worked with a representative called Bruce, he was very nice but not completely honest with me with the estimated cost . I gave him an inventory of all my items I was moving and even overestimated the 30 large boxes extra just so the movers will bring the right size truck. Bruce recommended this and I will only pay for the space I use. Estimated cost was $5434. When the movers arrived on 7/26/20, he took an inventory of my items again and said l only paid for half of the truck space and that it will cost us $3000 more to move our items. I was stocked and very upset. I called Trinity and off course their customer service center was closed on weekends. I decided to take out all the boxes from the inventory and move only the heavy items which were 2 queen size beds, 1 King size bed, washer/dryer, tv stand, 4 dressers, dinning table, 5 bar chairs. We still end up paying almost $2000 extra just for those items. $7000 in total. If we knew this estimated cost we would not have used Trinity. We end up using Uhaul to move all our o the boxed items. We had a very bad experience with Trinity. I will never recommend them to anyone.

FY.

Move size: 4 Bedroom Home Service cost: $7000

You couldn’t pay me to use this company again. I do not understand how this company has any positive reviews.

The quote that they provided was completely inaccurate (even though I was clear that I wanted it to be the worst case scenario because my company was paying for it). I asked multiple times “is there anyway that it will be more expensive than this quote?” The sales man said “only if we show up and you have a grand piano that you are not telling me about.” I also exaggerated the amount of packing needed and asked the salesman to add the $500 discount back on so I had some wiggle room and money to tip the movers. Pretty much, I gave them a huge wiggle room and it still cost me a bunch of money!

Trinity is not the company that does the moving. They contract other companies to do the work. A company called “We Care for You” showed up 1.5 hours late. He walks in the door and says, “alright, let’s get you a quote.” He assumed that the Trinity quote was not correct and said “those things are never correct.” We then wasted another hour arguing about the bill. The man kept stating, “well if you don’t like it, you can find another company!” That is a ridiculous thing to say when I have to be out that day. He then noticed that my quote included packing and said “oh shit, I hope I have boxes in the truck!”

Also, the quote included 4 paintings that required professional packing. These are painting that my deceased mother created. They were thrown into a large box with my kitchenware! The move was supposed to take place from 10am to 1pm. It wasn’t complete until 4pm (which is a problem when you must reserve the elevator).

Back to Trinity… I was on the phone with Tracy on moving day. She reassured me that Trinity would get it straightened out and that they would reimburse me once they figured out why the quote was not accurate. Throughout the next 2 months, I spoke with Tracy and Lisa for HOURS trying to straighten it out. I was told “its only $1k difference…. That’s not that bad.” I explained about my mother’s paintings and was told “well… were they damaged?” After all the hassle, they reimbursed me $100. I feel like I got taken advantage of.

Move size: 1 Bedroom Home Service cost: $4262

We were moving from Boston, MA to Austin, TX. Initially the response to get a quote was good and once the payment was made as a deposit, the movers came in on Aug 3. It was a 3 bedroom, 3000 sq ft house at Boston. Only 2 ppl came to move stuff from home into the truck (one was an adult and other was a 16 yr kid). Movers took more than 13 hrs to move from house into the truck. This happened on August 3, 2020. During this entire process I was promised that I would receive my things in 10 to 15 days. I begged and requested for faster delivery due to my family health concerns (wife underwent a major back surgery and my mother needs medicine) and can not stay longer without bed set and medicines. We planned to live without the home stuff for close to a month expecting that we will get our stuff earlier than a month. Weeks pass by, nothing happened. Called Trinity many times and there was a lady at customer service who claims to be a manager, she says that she can't do anything and I need to talk to the truck company who took my stuff. She was rude to me and to my wife. If that is the case what is Trinity doing aside from taking the deposit money and nothing after that. There is no customer service at all. Today is Sept 15, 2020 and I am still being told that I will get my stuff on Sept 17th, 2020. I can't do anything except that I need to listen to them and stay quiet. Each time I call Trinity for an update and raise my concern that I have not received any update, they always say something new every time. Anyways, there is so much pain in this process and still expecting something good to happen.

Move size: 3 Bedroom Home Service cost: $6500

We've had the worst experience with Trinity moving from NYC to SF. Initially, we received a very reasonable quote ($3,700) for a large 1 BR move cross-country. Throughout the process, we were very clear with our rep which day we wanted to move in (Sept 6), and worked backwards from there, using the kickoff date the Trinity sales rep recommended (Aug 19). Despite her repeatedly telling us our stuff would arrive in 2-3 weeks max, it is September 16, and we still do not have our stuff. Trinity has been highly rude to us when calling to inquire where our stuff is, and on top, of that, they have significantly adjusted up our cost estimate to $5,400 due to hidden fees and other charges that were not communicated to us (we still don't know what they all are). Avoid them at all costs if you value a reliable, timely and transparent moving experience.

Move size: 1 Bedroom Home Service cost: $5400