Trinity Relocation Group

This company quoted me a decent rate initially, so I paid the deposit. When my movers showed up, they demanded almost three times what they’d quoted me for an estimate. When I called to inquire how that could happen, the salesman, Nate, who had given me such a great estimate said he would no longer help me because he doesn’t deal with customers after they have started the move. Then he hung up on me. I called his manager, Alexis, and she called me a liar (what about? I don’t know?) - I even clarified and asked, “I’m sorry did you just call me a liar?” And she said, “Yes ma’am, you lied to me.” She just hung up on me before I could get more clarity about what she meant. At that point, the movers who were with me in person told me my only options were to leave with only half my stuff, find new movers, or pay more than twice what I’d been quoted. This is how this company gets you - they make you think you’re getting a great deal by intentionally giving you a poor estimate, then when you’re already deep in the process, they move the goal posts and leave you with no choice but to pay them a ridiculous price. At that point they can be as rude to you as they want. If you’ve already paid the deposit for this company, and are having second thoughts, it’s probably still going to be cheaper, and mentally healthier, for you to cut your losses and find a better company. Don’t throw your money away to these gaslighters.

Move size: 2 Bedroom Home Service cost: $6000

What little good review they have are definitely from friends/family. Avoid this moving company at all costs, as they ARE A SCAM. Also, their service is terrible. The guy I spoke with literally fought back with me when I called to complain. He had a - you signed the contract, too bad so sad, nothing you can do about it legally - tone. Now, that's a way to keep customers!

Take note that this moving company is a third party. They find and hire people to move your stuff for you. The actual movers are just given the job with minimal information. We had Top Notch Movers.

1. Sales rep gets you to sign the contract with verbal half-assed information.

For example, we were told we will get our stuff within 8-14 days. Based on this information we planned our baby to arrive to our new location a couple of days before 14 days (we were hopeful that the movers wouldn't take 14 days - THEY ACTUALLY TOOK LONGER).

When I called to talk about it, the guy said that it's 8-14 days from our availability date NOT FROM PICK-UP DATE. When I complained that we were not told about the availability date portion, the guy simply said that it was in the contract. Who actually reads these... We were going off of what was told us verbally on the phone.

2. We were given an estimated quote of $5000 based on inventory. When the movers came, they charged us double of $10000 because they go by cubic feet of how much space your item, so that it doesn't cost $10000 or just pay up the new amount which is double what was originally estimated.

I didn't ask about this portion, but this is probably in their contract too.

3. Movers finally show up several days later than expected - WITH A 18-WHEELER. There goes an additional $1500 for their inconvenience. We have to pay for a shuttle service. SO SORRY WE TOLD YOU THAT A 18-WHEELER WILL NOT FIT OUR NEW PLACE AND YOU STILL SHOW UP WITH ONE AND HAVE TO GET PAID EXTRA MONEY IN YOUR POCKET.

Guess what? This is also in their contract, but nothing that was verbally told :)

SERIOUSLY SERIOUSLY SERIOUSLY take advice of all the bad reviews and STAY CLEAR from this 3rd party moving company. It is more work, but take time to find local movers to and from. Unfortunately, we did not have this luxury because my husband had to move to his new job within 2 weeks (while we were both still working at our old jobs + baby).

That being said, we will be moving to a more permanent home within a year, and this sorry excuse of a moving company won't have us back. EVER.

Move size: 3 Bedroom Home Service cost: $10000

My move was canceled the day before when I had booked a month in advance. I planned everything around the dates they promised me and now I’m being evicted because I was not out of my apartment by the dates I said I would be because I assumed when I paid a large amount of money to Trinity and was promised certain dates that they would actually show up on those days. My mistake. Please take these reviews to heart it will save you a lot of stress and tears. I understand it’s not the company‘s fault that people canceled, but it should be their job to help you come up with a solution. Giving me a refund does nothing to help my situation when I need to be out by today.

Move size: 2 Bedroom Home Service cost: $4500

They were great and very careful and respectful and quick. They wrapped all of our furniture carefully using blankets & wraps and packed our clothing into wardrobe boxes that they provided for free. The call/reservation team was great as well, they answered all my questions and provided the necessary details. They informed me about all of the charges and I didn't pay any extra hidden charges. I highly recommend Trinity Relocation Group and will definitely call them in the future if I move again.

Move size: 2 Bedroom Home Service cost: $4866

June 2022. Move from CO to MA. One bedroom apartment. Was told they bill by weight and since she (I was arranging a move for my daughter) had roughly 1000lbs we had "wiggle-room" because they have a 2000lb minimum. The actual mover got to the home on the scheduled day, and I was told that Trinity Relocation is the broker and had no business telling me they billed by weight because billing is done by space. $1000 price increase. We certainly would've packed differently had that been made known to me. So, having no choice but to have them do the pick-up to stay on schedule, I had them do their job then I called Trinity to ask why. I spoke with Caleb who swore up and down that nobody would ever tell me billing was done by weight, but he would absolutely listen to my phone calls (I was told the story about billing by weight TWICE in two different calls) and he would get back to me and make things right. 4 days pass and no reply. So, I call and speak to a man named Jack. Jack tells me he thinks I got confused because I got a few other quotes, and I must be mistaken. He assured me he would listen to the calls as well, even send them to me as well, and get back to me. 6 days later and still no response. Today, I called looking for an explanation and what I got was an attitude problem and a "you will never hear those calls and I'm too busy to deal with this and you absolutely can't speak to Jack". What I think is either the original person, Shane, did indeed misinform me and they don't want to refund me anything or they do this bait and switch to rip people off. So, I'm out $1000 and apparently, according to the actual moving company, this is common practice with them. Please beware and don't get ripped of like I did! Had I checked reviews more closely I would've seen all the negative comments and how so many people got taken. How are they still in business????

Move size: 1 Bedroom Home Service cost: $3700

If I could leave a negative rating, that is what this company would get. I used them on 2 moves about a week apart.

The first Mover showed up very late and immediately told me that the pricing is wrong and should be about double what we were quoted. Since the Florida office was closed, the mover loaded the furniture anyway and no price increase.

2nd move, they showed up around 9am with a truck about 2/3rd full. The did the same thing, insisted the load was double the price.

This time, they did reach the Florida broker.

She basically said I didn't tell the salesperson what I was moving. She said she had it on tape. I said get it. "Oh, that would take a couple days" so I was given two choices: eith er cancel and lose my monies paid to Trinity (1342.00) and no move or I come up with another 1200 for them to load the furniture.

In the meantime, I did much better research.

Who'd have thought a .org could be bought (consumervoice.org - rating of 9.7 - but somewhere they tell you that they accept advertising and can select omit reviews).

ConsumerAdvocate.org - gave top rating and also they share a virus (my virus scan caught it).

122 reported cases on the Better Business Bureau. Most of them had the same problem. The company bids low to get your business but it's not an accurate bid. Also known as a bate and switch.

These guys are brokers, not movers. They are in business to get the sale and subcontract out the actual work. That is why they demand their 1/3 up front.

Also note. They load the truck, go to a centralized location and unload your belongings. Then they wait till they can find a load headed to your destination. Read the fine print, this can take TONS of time.

Did I mention they don't answer the phone once they get your business? You get inaccurate time frames for pickup / delivery where you have to constantly to call and get time frame.

DON'T GO WITH THIS COMPANY. They are the worst outfit I've ever dealt with. My bid went from 2800 to 4000. Just like that.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $4000

If I could rate it 0 starts I would. I paid thousands of dollars for this move just for all of my things not to be taken. After that the customer service representative hangs up on me when I notify her I would like to file a complaint. I then get a call back from the customer service manager Caleb Tyson. Who tells me it will cost more money although the items that were left were already on my itemized moving list! After asking him questions he clearly cannot answer, he tells me he refuses to answer and he hangs up on me. DON’T DO IT! Save your time, money, and frustrations!

Move size: 1 Bedroom Home Service cost: $2997

Trinity is actually a broker for moving companies and hires out your job based on your contract with them (that is that other companies bid on the contracts). When you ask them to book your move, Trinity puts your contract up for several independent ‘head hunters’ who call you relentlessly to get you to sign and pony up for the deposit. Mine was Kevin from New Jersey. He told me he was my guy and would be there every step of the way - and gave me his ‘personal cell’ that I could call with any questions or concerns. Well, Kevin then gets the contract back to Trinity and they put your contract up for bid. Companies bid to be the ones to do your move. That new company then shows up and gives you their NEW estimate for what it will actually cost to move. Often times this is at least $1000 more than what Trinity estimates. If you tell them their new estimate is way overpriced, you loose 50% of your deposit to Trinity (often over $1000) and you have to rebook. For my contract, I booked car moving services and House moving services about 6 wks prior to my move date. I was moving my parents out to move with the rest of the family (about half way across the US). I booked my travel and stay after my dates were set. I tried to contact Kevin a few times in advance of the move, however, he never called me back after everything was booked and he had his money. Just FYI They give you a range of two dates that was planned for - I planned to be the one day before and one day after the move to be safe. The day of the move, The movers showed up six hours after their scheduled pickup time (Trinity is a go-between which is frustrating at the very least). So far they’ve only picked up, I have not received my drop off yet. The car movers never came so I contacted Trinity. The first lady told me she would look into immediately. I never heard back so I called again only to get the “night agent” named Lisa. She said she would get it moving ‘first thing in the morning.’ I never heard back so I called again only to speak with a real bellyacher of a woman. They told me they quoted me on the car relocation but never attempted to “book it” with another company. When the day came to move the cars ‘customer service’ told me there was an error and they never booked it and gave me new ‘urgent rates’ and a date well after my departure for pickup - I told them this was unacceptable and they need to make it right in the time frame promised. I first talked to Jasmine who was incredibly rude so I asked to speak to a manager or someone who could help and she said ‘she was the manager” and hung up on me. I got another call from a ‘Caleb’ who basically gave me the same information (that they screwed up but can’t help within the timeframe promised) just in a nicer way. He also informed me that Jasmine is in fact NOT a manager and is just a terrible human being that no one likes working with. Overall, They did absolutely nothing to help. Moreover they tried to make me feel like it was my fault that they (a booking company) failed to book a service on which they quoted me. If y’all want to be scammed by Trinity and then told there’s ‘nothing we can do’ after trinity failed to do their job; this is the company for you. We’ll see how the delivery goes! My guess it is will be similar.

Move size: Partial Move Service cost: $6000

There is nothing I regret more in my life than using Trinity Relocation Group. What a scam! If there were zero, or negative stars, I would give that. They are TERRIBLE. They showed up to our house and told us we have to pay $10,000 MORE than the estimate! And they are completely full of BS when they say they are contacting the movers, etc. There is no communication between companies. They are not forthright when to expect your stuff. They didn’t even have our delivery address on file when I called to check on our progress. Terrible terrible terrible. We are having to get lawyers involved.

Move size: 3 Bedroom Home Service cost: $19000

These guys are straight up crooks. I filled out their "what are you sending" form with a guy on the phone but I was out of state. Then, when I was in state I sent him 7 pictures of the contents of what I was sending. He said it was still way below the minimum to send (like 340 cubic feet). Then, when the actual movers came, they said my stuff was over 1000 cubic feet and were going to triple my costs.

Trinity then said that all deposits are non-refundable even thought I'd confirmed with the worker what was being sent. The guy on the phone also said I could have some hard to pack stuff in garbage bags which the actual movers wouldn't allow.

I called Trinity and they said they'd check the phone logs, then they never contacted me again and I'm out over a grand on the deposit AND had to figure out how to move myself via UHaul last minute.

SCAMMERS. Even the movers that came said so.

Move size: 1 Bedroom Home Service cost: $3000

SAVE YOURSELF THE PAIN, AGONY, AND LOSS OF MONEY!

Their initial estimate was for $9,800 but I never heard from the company until it was near my scheduled move date (July 15-17, 2022). Finally two young men show up at my house on a Friday, 5:30PM with no credentials from a shady moving company with a rented U-Haul truck. At this time, they inform me that it would probably require two trips with their rental truck and once they were loaded with two-thirds of my items, the estimate more than doubled. they then demanded additional payment and left. Thus far they have never returned for my other items. I fear my items are now stolen, along with my $12,556.29 deposit.

Move size: 4+ Bedroom Home Service cost: $21213

- Monday on pickup, they sent one poor dude to do the entire truck load. Took 5 hours to load only 400 cubic sq ft and then then they charged me an extra $1200 more than the estimate for 350 cubic sq ft.

- They also promised a delivery window between Monday-Wednesday ASAP but then dispatch calls on Tuesday and says I need to pay 70% of the cost before they can dispatch immediately Tuesday.

- However, after I pay they tell me they cannot deliver for another 48 hours OUTSIDE of the promised window.

Move size: Partial Move Service cost: $3800

This a review against Star USA Moving LLC and Trinity Relocation Group LLC:

Back in March or April of 2022, I contacted various moving companies to get quotes for a move to a different state. I gave each one a mostly accurate inventory of my stuff, and Trinity offered an estimate of $2444 when all others were offering around $5000 (red flag 1). I know now this is a common sales tactical for disreputable moving companies to get sales in their door. I gave them an updated inventory on 13 June 2022. No change to cubic footage from them, no correspondence from them pertaining to the update.

On 14 June, Alex from Star USA Moving called and asked if I was ready today, when my pickup was supposed to be 15-17 June, so 1 day early. Now for context, I am a US Army veteran with pretty severe PTSD and Anxiety. If wrenches get thrown into my plans, I go into panic mode. I stated I was, but I had some last minute packing to do. Star arrived, looked at my stuff, stated the estimte was wrong, and stated it was going to cost around $6500 instead (this is before taking into account the 972 deposit I had paid). I'm a single mother, this was extremely over budget. I called my partner to advise him of the changes, and during the call, Alex was extremely rude, aggressive, and manipulative, which triggered me into a panic attack. In this state, I ended up throwing out a few boxes of stuff, one of which contained my son's baby book. I also signed the contract in this state, so I signed the contract under duress.

Alex also demanded money through cash, Zelle, or postal office money order. Red flag 2, as all reputable moving companys WILL accept credit, debit, or check. Again he was extremely rude and pushy, which almost drove me into a second panic attack. I am supposed to receive my stuff today, and they have threaten to hold my stuff hostage if I do not pay the full remainder when they arrive.

Now I have done some research in the interim. They cannot hold my stuff hostage per DoT guidance. I have paid over 110% of the $2444 non-binding estimate, so they HAVE TO deliver my stuff, they have to finish the job. I have also not receive legible and clear copies of my 'contract'.

I have filed a complaint with the DoT for both companies, and will be also filing complaints for both companies with the BBB. I will also warn all of you to stay away from both of these companies if you can. The low estimate is NOT worth the stress and heartache.

Move size: 1 Bedroom Home Service cost: $6050

If I could give 0 stars I would. Trinity Relocation Group was very deceptive when they provided an initial quote.  At first, they provided a quote of $3,063.  The estimator did not ask specific questions such as how many rooms, boxes, furniture or size storage unit we had etc. but very generic questions such as “what are your big items?”   

After the initial quote they were supposed to call back a week before pick up but they didn’t call so I called them and asked if they are still going to pick up and put the rest of the items in the quote. They didn’t called back until 2 days of picking up and since they didn’t ask specific questions and go off the storage unit size on the first call they changed my quote to $8,595 which meant I needed to pay another deposit because they didn’t rent a big enough truck. Then when they came to pick up the stuff the quote went up again and needed up costing $10,750 The quote was changed three times as you can see and increased significantly.  Their way of quoting is not clear and deceptive from my experience. 

Because of the discrepancy between quotes, I called customer service around 10-12 times and asked if I could get a discount. They told me they would listen to the recorded calls I placed with customer service to investigate if there were any misquoted prices or information provided.  Of course they did not listen to the calls nor provide a discount. They simply said it would not matter because I signed a contract.

The supervisors were not willing to work with me and unprofessional. I would highly recommend that you DO NOT use Trinity Relocation Group.  Do your homework and choose a company who will be upfront about pricing and provide accurate quotes.  

Move size: 2 Bedroom Home Service cost: $10750