Trinity Relocation Group

1star only because I could not give less

So nice on initial contact but once they get $$$$ it’s all downhill.

Initial estimate is great then ......./

The next guy tells you that you have more stuff so up goes price -more money. Now they hand you off to another “local” moving company after doing nothing to facilitate your move except take $$$. Why deal with them??

Moving industry is a joke -do it yourself save $$$ less aggravation

Trinity will do zero except be nice and take your $$ Customer service is a joke with the we screwed you and nothing you can do attitude

Be warned stay away

Move size: 3 Bedroom Home Service cost: $5000

Apparently my lease ended sooner than expected so I needed some help to move out. I called them up and within a few hours they came through. I was very conscious if we would finish because of how much stuff I had, but within an hour or less they had moved everything out. On top of that they packed the uhaul so well, because when I arrived at my new place not a single thing was broken!! I highly recommend these guys they are super nice and the price is super great. I felt like I was paying too little for how much work they did honestly! Great company that I will definitely use again!

Move size: 3 Bedroom Home Service cost: $4037

Don't use them! Contact a moving company directly. They are just a contractor charge you a lot get things ironed out. They will say all moving companies get bad reviews but they are truly awful. They were terrible on every level. They will intially give you a low quote and get you locked in. Then they will call you back a week before the move and tell you you had more stuff than they thought and make the cost go way up. They will say you need an accurate estimate to get the right size truck to you but the movers said they would have just picked up another truck if the quote was off. And when they came, the movers even came with the wrong quote! They also promised us the "white glove treatment" but the movers broke over $4000 worth of our stuff and we are getting $90 back for it. Run far away from this company and never use them. I hope they go out of business.

Move size: 4 Bedroom Home Service cost: $7000

Trinity Relocation Group moved me into my new place yesterday. I used these guys to moving me without hesitation they set me up with an appointment. I spoke with John who was very nice and professional on the phone. He even helped give me days and times he could help my new roommate move in. My movers were Roger and Kim, oh my goodness were these guys amazing. I was very unorganized and still had things that should have been packed but they were so polite and helpful, never complained once.

Move size: 2 Bedroom Home Service cost: $2842

From the very start of the process, Trinity Relocation Group was great to work with. They sent someone out the very next day to do a walk through of our home and get additional information. This was comforting to me because we have had moving companies provide quotes sight unseen only to charge us additional when they arrive. All communication was professional and prompt. A week before our move I added an additional drop off location and the team had no problem accommodating.

Move size: 2 Bedroom Home Service cost: $3763

We could not be more satisfied with the service we received from Trinity Relocation Group. The team arrived on time and were courteous throughout, as well as having a sense of humor. All work was carried out to a very high standard. They were also very efficient - I was amazed how quickly we were packed up and moved in to the new house. Moving is very stressful, but these guys made it terribly easy and for that I thank them. We had excellent service and would recommend Trinity Relocation Group strongly to any potential client.

Move size: 2 Bedroom Home Service cost: $4278

They are a broker. They gave my job to a terrible company. Here's my story.

I called Trinity Relocation Group thinking it was a moving company with a very good rating. No, they're a broker for moving companies ,which was never disclosed over the phone, but is in their contract. My mistake not reading it, but dishonest in my opinion since not one person there revealed that fact to me. Price I got from Trinity was in line with other companies, so I picked them due to rating.

Unfortunately, Integrated Moving Solutions Inc, located in Kenilworth, NJ, picked up my job.

They were five hours late on the day they were supposed to pick up my belongings.

Problems didn't start until I gave them the date to deliver. Had a date, but the house closing was put off for two days. I called a few days ahead and told them and set up a new date. It took them 14 days past my new scheduled date to deliver my stuff, and they literally gave less than one day notice. Fortunately that wasn't a problem for me. They were supposed to come in the morning, but showed up after 6pm. So, about 10 hours late. I didn't know that they were storing my things in NJ. I lived in Va, and was moving to NC. I'm guessing that's why the extreme delay. They failed to deliver some items. I called the girl at their office, and she was less than useless. No phone calls, no contact at all. I waited a week and called again. Luckily, I got a guy who managed to find one of my items, a ladder, in less than five minutes, and said he'll look for a box that didn't make it. The item had my identification on it, so no idea why the girl couldn't find it, or why no one called me to say they had it. As of this review, still haven't found my missing box. Guess it was delivered to someone else. Just so you know, the contract does say they have 21 days to deliver, so that's on me, but that's why I'm writing this review. It's about what to do to avoid these problems. This was my first time using a moving company. The men who picked up and delivered my furniture were great. No issues with them, at all. It's the people who set up the schedule, the extreme distance that they stored my items, and the girl who answers the phone that are the problem.

Here's how to avoid these problems:

1: Make sure the company you're talking to isn't a broker. Ask them upfront. If they are, go

elsewhere. You might as well deal directly.

2: Don't have the moving company store your stuff. You don't know how far away they'll store

it. Once they have your stuff, you're a captive of the company, and the girl answering the

phone didn't seem to care.

3: Find a local storage facility, and have the moving company deliver to them.

Then when you're ready, hire a local company to move your stuff to your new home.

4: Don't use Integrated Moving Solutions Inc.

5: Don't use Trinity Moving Solutions, or any broker.

Move size: 2 Bedroom Home Service cost: $4145

This company is a JOKE! The initial quote was $9,000 and by the time we left CA, it was up to $16,500!!! It was the WORST move I have eve had and this company is a BROKER and NOT a MOVER. They have NO control over the guys that actually move you. We had MANY items broken and the team that packed us in CA had NO regard for our cargo and MUCH of it was broken!!! (my sons prized scooter is missing!) I NEVER leave reviews...but felt VERY compelled to warn EVERY ONE I CAN....DO NOT HIRE THESE FOOLS!!! Worst. Experience. Ever!!!

Move size: 4 Bedroom Home Service cost: $16500

Jacob and Frank were both excellent to work with, they arrived on time with great attitudes and were professional and friendly throughout our moving experience. Both movers took care of our important pieces and communicated with us throughout the move, enabling us to help expedite the process where we could and giving us plenty of transparency around costs and timing. While we didn't move very far, they made the move as seamless and easy as it could possibly be, we would highly recommend Trinity Relocation Group for anyone looking to make a move.

Move size: 2 Bedroom Home Service cost: $4024

The movers came a tad late because their previous job ended up taking longer than anticipated. But once the truck and crew arrived, the movers immediately got to it to make up for the late start. Once we showed them what needed to be moved, they were literally running up and down our stairs to make up for lost time. And they let you help with the small stuff if you want things to go faster. We got done way before the estimated time. Hopefully we won't be moving for a while. But if we do, we'll most definitely go with Trinity Relocation Group.

Move size: 2 Bedroom Home Service cost: $5034

Every review here that says Trinity overcharges you above the estimate is telling you the truth! I had the same bad experience. I was given a reasonable estimate by Trinity.Trinity was very nice to secure my business. And when Trinity called to confirm my estimate, I shared that I had more boxes. So my estimate went up. Completely reasonable. But when the 3rd party moving company arrived and loaded my materials, my final amount went from $6K to $9K — most of which they demanded be in cash, money order, or Zelle. What reputable business doesn’t accept credit? (In fairness, Trinity told this prior to pickup, but I didn’t expect the estimate to be off by so much. I should have answered my own question and go with another company.) How is the estimate off by $3000?!! I said that I had the equivalent of a 3 bedroom home. I have a lot of items. But no living furniture, no dining room furniture, no bedroom dressers,and no kitchen table! Outrageous!

The 3rd party moving company sent an experienced driver but an inexperienced crew who inadvertently banged my furniture into walls. They worked hard otherwise and they were nice.

I would never use this low quality broker company again. Call Two Men and a Truck. I will!!

Move size: 3 Bedroom Home Service cost: $9000

Stay away from this shameful, despicable, uncredible and dishonest operation. Trinity Relocation Group ( a broker for movers) is completely dishonest and uncaring and is only interested in the sale. Shamefully, they posited themselves on their website and with their name using (since removed) religious language, shame on them!

To the owner: I was told his name is Brian Fox. Please DO NOT respond to my post unless you are prepared to make good on the original estimate which I so carefully detailed with Brian when the sale was made. How awful to put the movers in such an awkward position when they show up to complete the service. What about individuals on a strict and detailed budget?

Almost of the reviews basically say the same thing. The customer felt ripped off. However, I will give a plug to the moving company ALL-POINTS MOVING, please contact them directly and spare your self the anger. I take full responsibility for not researching more carefully during a stressful period. I was eager to get the move booked anticipating that summer is a busy season.

• Brian, a slick salesperson, abruptly removed my move from the schedule when I did not deposit quickly enough as was tirelessly working remotely from home during the pandemic.

• I moved from a 1 bedroom in NYC only boxes, an office chair and large mirror (which was subsequently removed at the last minute). No large furniture.

• Was told at the time of the SALE was that I had a lot of “wiggle room” with such a small move and they work with NYC buildings all the time.

• Was quoted $1652.74. actually paid $3522.85, $1870.00 above the quote.

• I tipped generously on pick-up and delivery. The movers deserve it.

• Periodically from the time that I booked the move with Brian, I reached out a few times and emails went unanswered, except for one.

• I called Customer Service and explained I did not want any surprises and was assured there would not be and to have a money order for 1/3 of the cost prepared which I did. The move was calculated in thirds deposit, pick-up, delivery.

• Prior to the move I was in Florida where they are based and drove to a non-existent office. I wanted to go over and last details. When I arrived at their address, I did not see any office, so I called and spoke to Daniel who kept putting me on hold. They would not allow me in using COVID as an excuse. Florida is a state where everything has been open for months.

• 3 movers showed on moving day and I was immediately told there would be a $500.00 long carry fee, this was never explained/reviewed during the SALE. I was only told how familiar they are with NYC apartment buildings.

• Was also immediately told by the lead mover that the move was going to cost more.

• The movers were through in under 1 hour. Only 2 at a time worked since one watched the truck.

• After much back-and forth with the ALL-POINTS Moving company, they agreed to take a personal check. They would not take AMEX.

• I called Trinity’s customer service immediately as this was unfolding and one agent (did not get her name) hung up on my husband.

• I called back and went through sales to get to customer service. A woman named Sadie was helpful and patient and told me she would review the tapes since all calls are recorded. I followed up with an email and got no response.

• I called again and spoke to Caleb, he was snide and rude. It was apparent from our discussion that my emails were read. I requested at least a refund for the $500.00. I asked again about the tapes and was not given a response.

• I have since emailed 3 requests to listen to the sales and customer service calls, my emails have been completely ignored and unanswered.

Stay away from these thieves!! This operation preys on people during a stressful time. They take advantage and place the movers in a terrible situation, how sinful.

Move size: 1 Bedroom Home Service cost: $3522

One star is generous. Trinity is not a moving company They are broker who subs out your move to moving companies who then hire another company that drives the truck so there is no accountability if something goes wrong. To be fair I had a complicated move, an apartment and 2 storage units being moved across country but they assured me that they do that sort of thing all the time. The agent who I spoke with Neil Greco told me that he is one of the managers and not just a sales person which made me feel more confident. Neil gave me a quote for $10,800 told me that this amount was binding not to exceed. Well, my move did exceed that, it came out to $16,500. The mover , Top Notch movers out of Hackensack New Jersey told me that it was more because the broker Trinity underestimated the amount of stuff that we had, fair enough- I would be willing to pay more but it seemed excessive. To add insult to injury at least 2 of our boxes are still missing , 6 weeks after our move. The mover, top notch, told me that it’s impossible for something to be missing that my stuff never went to a warehouse that it went straight to the truck. 2 other people’s stuff shared the same semi truck- the company that operated the truck is Haul Ways moving, but the mover assured me that the other families didn’t get my stuff.

Email to Neil Greco at Trinity delineating all these issues went unanswered and telephone calls to him always go straight to voicemail.

My advice:Hire an actual moving company who operates their own trucks and has their own drivers and is solely responsible. Stay away from Trinity.

Move size: 3 Bedroom Home Service cost: $16500

I've been close to tears all day. I booked TRG in May 2021 for a move from Minneapolis to Boston July 23rd to August 1st. We paid our deposit, picked up the cashier's checks for pick-up and delivery as instructed and confirmed our final pack list by email. Then as the days grew closer to our pick-up, there was silence from TRG and when I called, no one picked up and no one returned my messages. Finally they told us today they cancelled us. No explanation except there just aren't enough trucks. Some of you may recall the Seinfeld skit where he says, "See you know how to Take a reservation, you just don't know how to Hold a reservation...and isn't that the Most Important Part!" We are now in a crisis, struggling to figure out how to safely get from here to there. It is true in life that sometimes you cross paths with evil people. This company should not be allowed to ruin any other lives.

Move size: 1 Bedroom Home Service cost: $2683

I moved from a 1 bedroom first floor apartment to a 1 bedroom apartment with an elevator. They charged me $4094.38. $1474.16 reservation, $1310.11 pick up and delivery. They told me to use money orders witch I bought. The movers that they recommended were terrible. They accepted the money orders when they picked up my furniture but would only accept cash at delivery. They also charged me $700 more. They also charged me $160 at delivery because it was more than 75 feet. I have moved more times I can count and I have never had such a terrible mess. I am considering reporting United Movers Transportation Services to IRS because of them insisting on cash. I was having trouble contacting the movers so I called Trinity. A women told me that since it was such a short trip that it should not take such a long time. She said she would locate the movers and call me back. She never did.

I did not need the hassle. I should have called a local mover.

The service from Trinity was terrible. They gave me three telephone numbers: one was disconnected, one I left a message that was never returned and the 888 331 7690 was the good number. You do not need this service.

Move size: Studio Service cost: $47094

My pickup went wonderfully, but at drop off, there were host of issues.

1. The mover parked in a no parking zone and had to unload another person's stuff to move mine to be accessible and asked I be there to identify. Took 3 hours for a studio's worth of stuff.

2. Mover didn't have assistance, so couldn't get my stuff upstairs in the same day, so left it outside (but secure behind a gate) for a full day

3. Needed my assistance to finally get everything up the stairs. Taking up my time for 2 days...when pickup only took 2 hours.

Move size: Studio Service cost: $2800