Trinity Relocation Group

I don't know how businesses like Trinity Relocation Group stay in business. They should be banned off the face of the earth. It started out good. I dealt with Henry, seemed like a pretty nice guy. But went downhill from there. First off he never explained that they were just a broker and not the movers. I was surprised to find out after placing my deposit that a different moving company, Centurion, would be actually moving my items. Communication became very difficult, dealing with two companies, not getting straight answers from either. But the worst part was the overcharge. Henry quoted me one price, saying it was an estimate and that the actual price would be adjusted once the items were picked up, counted and weighed. It was never itemized after being picked up. The price was never adjusted after I was told the weight was way under what the estimated weight was. In fact it was increased by almost $400. There was nothing I could do. I had to have a money order for the higher amount or my items wouldn't be picked up and I would loose my deposit. I called both companies and they were both very rude. I was only asking for an explanation and neither could give me one but only said you have to call the other company. Every time I asked to talk to Henry he was mysteriously gone that day. The whole experience was so frustrating and everyone was so rude, in fact the one gal actually hung up on me. I finally gave up my fight and declared myself the looser. Please do not book with this company.

Move size: 1 Bedroom Home Service cost: $2500

DO NOT USE THIS COMPANY!! ONLY GAVE 1 STAR BECAUSE I HAD TO CHOOSE AT LEAST ONE - IT SHOULD BE NEGATIVE
I was lied to from the very beginning on several issues but the 2 biggest being:
1 - "It's a pay by weight - we estimate high based on DOT standards but we will weigh the truck and you won't owe as much if anything at all at delivery" - I was told this more than once by 2 different people but this is absolutely NOT true!! I took off several LARGE items (front load washer/dryer with pedastals; dining room table with 2 captains chairs and 6 regular chairs; a queen mattress and box springs plus a lot of little items like vacuums, brooms, fans) and added on 16 totes and it RAISED my price by $2300 - again he said we have to estimate 49# per tote but we're going to weigh this so it will be okay - you probably won't owe anything at delivery. I was counting on this so I wouldn't owe so much and that did not happen and they will not process a refund.
2 - "It's loaded onto a trailer and stored on that trailer at point of origin until called for" - this is also a lie - it was loaded onto a "rented" trailer, taken to Dallas (instead of origin of Amarillo), unloaded into a storage building, then re-loaded into another truck prior to delivery so it changed hands several more times than necessary resulting in several items damaged/broken.

Move size: 3 Bedroom Home Service cost: $6500

This was my first time using any moving company and they KNEW that. I usually don't leave reviews, but my experience was SOOO bad that I felt like it's my duty to comment.
My salesman was Henry Stiller, and he said all the right thing that a customer wants to hear (i.e. omitting the truth verbally).
The price was astronomical (way above the initial quoted price due to factors that they said were normal)
It took them over 30 days since the pick-up date to deliver my stuff, and the delivery guys complained how heavy my stuff were since the first moment they arrived (these were book boxes). The salesman will ignore you and push you to their customer service department which was so rude and no help at ALL.
They did not treat the stuff well, and some of the items (to their credit, small items) disappeared. They did not put together all the furnitures that THEY took apart during pick-up which was in the contract.
Anyone who is looking to hire this company should know to ask 100 and 1 questions before paying. Just use Pods cause at the end, it'll save you more from cost to headaches.

Move size: 1 Bedroom Home Service cost: $3800

Terry Whitt

29071 to 33767



Cost $3240





Trinity Van Lines is a class operation making a very stressful time in one’s life easier to deal with. The movers were super communicative keeping us informed every step of the way. The movers on the front end were top notch and obviously have done this many times. Everything was inventoried and packed very safely. The crew was pleasant and thorough. On the delivery end same story different people but same professionalism in all aspects. No damage to any belongings and nothing lost. Delivery was within the window they gave us, albeit on the outer edge, but it was all good!

Highly recommend Trinity and I would use them again except -- I'm NEVER moving again this is my last stop!!

Move size: 3 Bedroom Home Service cost: $3240

I have to say that I greatly appreciate the 3 different representatives that I've had the opportunity to talk to. However, I was given different information from all of them and I'm still waiting on the furniture and personal belongings to be delivered. It has been well over a month now and we are sitting in the apartment on the floor and sleeping on the air mattress. Hopefully, we can get some resolution soon. We moved from California to Ohio and have nothing :(.

Move size: 1 Bedroom Home Service cost: $2600

Punctual, polite and professional service by Trinity Relocation Group. We were delighted with the way the whole move went. The day after I phoned for a quote, they came round to assess the job and provided a quote for packing and moving. On both the packing and removal day the whole process went smoothly. The teams arrived early both days, carried out the work thoroughly and efficiently and in a polite, helpful and considerate manner, and delivered us safely to our new address.

Move size: 3 Bedroom Home Service cost: $5500