Trinity Relocation Group

1star only because I could not give less

So nice on initial contact but once they get $$$$ it’s all downhill.

Initial estimate is great then ......./

The next guy tells you that you have more stuff so up goes price -more money. Now they hand you off to another “local” moving company after doing nothing to facilitate your move except take $$$. Why deal with them??

Moving industry is a joke -do it yourself save $$$ less aggravation

Trinity will do zero except be nice and take your $$ Customer service is a joke with the we screwed you and nothing you can do attitude

Be warned stay away

Move size: 3 Bedroom Home Service cost: $5000

Apparently my lease ended sooner than expected so I needed some help to move out. I called them up and within a few hours they came through. I was very conscious if we would finish because of how much stuff I had, but within an hour or less they had moved everything out. On top of that they packed the uhaul so well, because when I arrived at my new place not a single thing was broken!! I highly recommend these guys they are super nice and the price is super great. I felt like I was paying too little for how much work they did honestly! Great company that I will definitely use again!

Move size: 3 Bedroom Home Service cost: $4037

Don't use them! Contact a moving company directly. They are just a contractor charge you a lot get things ironed out. They will say all moving companies get bad reviews but they are truly awful. They were terrible on every level. They will intially give you a low quote and get you locked in. Then they will call you back a week before the move and tell you you had more stuff than they thought and make the cost go way up. They will say you need an accurate estimate to get the right size truck to you but the movers said they would have just picked up another truck if the quote was off. And when they came, the movers even came with the wrong quote! They also promised us the "white glove treatment" but the movers broke over $4000 worth of our stuff and we are getting $90 back for it. Run far away from this company and never use them. I hope they go out of business.

Move size: 4 Bedroom Home Service cost: $7000

We moved from a 1,600 sq ft home with Trinity Relocation Group. We had them move most of our appliances, furniture and several boxes, enough to fill their truck in fact. They were strategic in how they packed the truck, they were quick and efficient and got us moved out of our old house and into our new house. They accomplished this while being careful with our belongings. I would absolutely recommend them to anyone looking for a moving company. Tony, Lewis and Ed were fantastic!

Move size: 4 Bedroom Home Service cost: $8400

Trinity Relocation Group moved me into my new place yesterday. I used these guys to moving me without hesitation they set me up with an appointment. I spoke with John who was very nice and professional on the phone. He even helped give me days and times he could help my new roommate move in. My movers were Roger and Kim, oh my goodness were these guys amazing. I was very unorganized and still had things that should have been packed but they were so polite and helpful, never complained once.

Move size: 2 Bedroom Home Service cost: $2842

From the very start of the process, Trinity Relocation Group was great to work with. They sent someone out the very next day to do a walk through of our home and get additional information. This was comforting to me because we have had moving companies provide quotes sight unseen only to charge us additional when they arrive. All communication was professional and prompt. A week before our move I added an additional drop off location and the team had no problem accommodating.

Move size: 2 Bedroom Home Service cost: $3763

We could not be more satisfied with the service we received from Trinity Relocation Group. The team arrived on time and were courteous throughout, as well as having a sense of humor. All work was carried out to a very high standard. They were also very efficient - I was amazed how quickly we were packed up and moved in to the new house. Moving is very stressful, but these guys made it terribly easy and for that I thank them. We had excellent service and would recommend Trinity Relocation Group strongly to any potential client.

Move size: 2 Bedroom Home Service cost: $4278

They are a broker. They gave my job to a terrible company. Here's my story.

I called Trinity Relocation Group thinking it was a moving company with a very good rating. No, they're a broker for moving companies ,which was never disclosed over the phone, but is in their contract. My mistake not reading it, but dishonest in my opinion since not one person there revealed that fact to me. Price I got from Trinity was in line with other companies, so I picked them due to rating.

Unfortunately, Integrated Moving Solutions Inc, located in Kenilworth, NJ, picked up my job.

They were five hours late on the day they were supposed to pick up my belongings.

Problems didn't start until I gave them the date to deliver. Had a date, but the house closing was put off for two days. I called a few days ahead and told them and set up a new date. It took them 14 days past my new scheduled date to deliver my stuff, and they literally gave less than one day notice. Fortunately that wasn't a problem for me. They were supposed to come in the morning, but showed up after 6pm. So, about 10 hours late. I didn't know that they were storing my things in NJ. I lived in Va, and was moving to NC. I'm guessing that's why the extreme delay. They failed to deliver some items. I called the girl at their office, and she was less than useless. No phone calls, no contact at all. I waited a week and called again. Luckily, I got a guy who managed to find one of my items, a ladder, in less than five minutes, and said he'll look for a box that didn't make it. The item had my identification on it, so no idea why the girl couldn't find it, or why no one called me to say they had it. As of this review, still haven't found my missing box. Guess it was delivered to someone else. Just so you know, the contract does say they have 21 days to deliver, so that's on me, but that's why I'm writing this review. It's about what to do to avoid these problems. This was my first time using a moving company. The men who picked up and delivered my furniture were great. No issues with them, at all. It's the people who set up the schedule, the extreme distance that they stored my items, and the girl who answers the phone that are the problem.

Here's how to avoid these problems:

1: Make sure the company you're talking to isn't a broker. Ask them upfront. If they are, go

elsewhere. You might as well deal directly.

2: Don't have the moving company store your stuff. You don't know how far away they'll store

it. Once they have your stuff, you're a captive of the company, and the girl answering the

phone didn't seem to care.

3: Find a local storage facility, and have the moving company deliver to them.

Then when you're ready, hire a local company to move your stuff to your new home.

4: Don't use Integrated Moving Solutions Inc.

5: Don't use Trinity Moving Solutions, or any broker.

Move size: 2 Bedroom Home Service cost: $4145

This company is a JOKE! The initial quote was $9,000 and by the time we left CA, it was up to $16,500!!! It was the WORST move I have eve had and this company is a BROKER and NOT a MOVER. They have NO control over the guys that actually move you. We had MANY items broken and the team that packed us in CA had NO regard for our cargo and MUCH of it was broken!!! (my sons prized scooter is missing!) I NEVER leave reviews...but felt VERY compelled to warn EVERY ONE I CAN....DO NOT HIRE THESE FOOLS!!! Worst. Experience. Ever!!!

Move size: 4 Bedroom Home Service cost: $16500

Jacob and Frank were both excellent to work with, they arrived on time with great attitudes and were professional and friendly throughout our moving experience. Both movers took care of our important pieces and communicated with us throughout the move, enabling us to help expedite the process where we could and giving us plenty of transparency around costs and timing. While we didn't move very far, they made the move as seamless and easy as it could possibly be, we would highly recommend Trinity Relocation Group for anyone looking to make a move.

Move size: 2 Bedroom Home Service cost: $4024

The movers came a tad late because their previous job ended up taking longer than anticipated. But once the truck and crew arrived, the movers immediately got to it to make up for the late start. Once we showed them what needed to be moved, they were literally running up and down our stairs to make up for lost time. And they let you help with the small stuff if you want things to go faster. We got done way before the estimated time. Hopefully we won't be moving for a while. But if we do, we'll most definitely go with Trinity Relocation Group.

Move size: 2 Bedroom Home Service cost: $5034

Due to Job transfer, we moved from Cali. to TX. They give business to Cross Country Relocation. You cannot request anything to them. I requested below things to them, but both Moti(Driver) and James are super rude. I was afraid of him (driver). Below things were requested from my husband but he took money before unloading stuff and he told me I know my job , I don't want to listen to you.

He racially discriminated my country also(india- I am super proud of). He told us we(indians) discriminate against poor people in india without any reason.

1. During this pandemic, I requested Moti(Driver) to wear shoe bag or remove shoes in carpet to enter my house. He denied.

2. My husband ask just to side the big carton out for taking some impt .stuff. In very loud voice , he told I know my job. Don't talk with me and racially discriminated against our country.

3. My husband company needs a written email from Trinity that I have paid 3000$ (max in cash). They are asking for wait for another 2 weeks for small email or digital bill. In this digital world (21st century) after paying 3000$ , a customer cannot even ask for digital bill or deserve it immediately.

I strongly recommend not to use Trinity because of extremely rude behavior and racial discrimination.

Good point

Service was good. Only 1 side table and 1 light broken. I am fine with it.

Move size: 1 Bedroom Home Service cost: $3000

This company is just a broker, they will charge you over $1000 just to find a mover for you. Not only that, they will hire the worst, dishonest, and careless moving company without a care for you. Once you sign the contract, however, you are locked in and must accept the movers they chose. When those movers destroy your things, charge unnecessary fees, lie, and refuse to pay damages, Trinity will ignore your calls for months until finally they say there is nothing they can do. They offered me $100 to not post a negative review. Don’t let the sales people fool you, Trinity will lie to get your money and once they have it, you won’t hear from them again.

Take out the middle-man and find your own movers that you can trust!

Move size: 1 Bedroom Home Service cost: $4000

1. This is not a moving company. Stop and read that again. This is not a moving company. They merely generate business and subcontract all work to third parties.

2. Weekends are obviously busy times for moving but there is NO ONE to call on Sundays when an issue arises. So, if your move is scheduled for a Sunday, you cannot call the company for an immediate solution.

3. I booked an uncomplicated move of some of my late mother’s furniture. When the movers arrived (wearing no masks!) they demanded $1,000 extra to move the same furniture for which I had received a written quote.

4. This is how it works: When they arrive, they tell you how much the move will “really” be based on the cubic footage but most people (including me) are not so adept at judging whether they’re being honest.

5. You are at the subcontractor’s mercy with whom you have no contract and no recourse. They tell you to call Trinity but Trinity has no one staffing their phones on Sundays.

6. You have to pay cash to the subcontractor—no paper trail of how much you’re actually giving them. And again, how are you supposed to know if the cubic footage is accurate? But don’t worry, I’m sure they report all cash income to the IRS.

7. Do not repeat my mistake! Don’t be fooled by a low quote—they have nothing to loose! Trinity gets its cut before your move and then - goodbye!

Move size: Partial Move Service cost: $2000

I moved from a 1 bedroom first floor apartment to a 1 bedroom apartment with an elevator. They charged me $4094.38. $1474.16 reservation, $1310.11 pick up and delivery. They told me to use money orders witch I bought. The movers that they recommended were terrible. They accepted the money orders when they picked up my furniture but would only accept cash at delivery. They also charged me $700 more. They also charged me $160 at delivery because it was more than 75 feet. I have moved more times I can count and I have never had such a terrible mess. I am considering reporting United Movers Transportation Services to IRS because of them insisting on cash. I was having trouble contacting the movers so I called Trinity. A women told me that since it was such a short trip that it should not take such a long time. She said she would locate the movers and call me back. She never did.

I did not need the hassle. I should have called a local mover.

The service from Trinity was terrible. They gave me three telephone numbers: one was disconnected, one I left a message that was never returned and the 888 331 7690 was the good number. You do not need this service.

Move size: Studio Service cost: $47094

My pickup went wonderfully, but at drop off, there were host of issues.

1. The mover parked in a no parking zone and had to unload another person's stuff to move mine to be accessible and asked I be there to identify. Took 3 hours for a studio's worth of stuff.

2. Mover didn't have assistance, so couldn't get my stuff upstairs in the same day, so left it outside (but secure behind a gate) for a full day

3. Needed my assistance to finally get everything up the stairs. Taking up my time for 2 days...when pickup only took 2 hours.

Move size: Studio Service cost: $2800