Trinity Relocation Group

After I was GUARANTEED pick up date for my move cross country they cancelled my pick up less than 48 hours before they were supposed to be there. They claimed the window that they promised me they could not make and they said they couldn't service me. They has ZERO compassion to my situation and offered no help, suggestions or resolutions on how I was going to find another way to move my things.

DO NOT USE THIS MOVING COMPANY! They do not care at all about your situation or how to help their customers. If I could give a zero rating, I would.

I am also going to report them to the BBB.

Move size: 3 Bedroom Home Service cost: $8000

I should have done more research to find a reputable mover! I hired Trinity Relocation Group because I believed they worked with a group of reputable partners who would be professional and efficient. I did not expect to have to give up quality and respect. To begin, I was never informed that the mover that was assigned to pick up my belongings would be hiring help off of Craigslist to come in and help them move me out of my residence. It was a total shock.

On the loading end, the move out of my home in Maryland was extremely lengthy, inefficient and slow. Lead mover Garrett was rude and not customer friendly. When I asked the length of time that it would take to complete the move he became agitated. He did not want to answer basic questions; The movers from patriot smoked in the garage, (setting their cigarettes on my furniture) and the smoke came back into the home to the kitchen level.

A hole was punched in the wall and some of the drywall from a corner of the stairwell was taken off. The movers did not line the stairs or walls with any sort of protective covering and the stairs were damaged as well as other pieces of furniture. Significant additional charges beyond my expectations were added to the bill, nearly doubling my original estimate.

On the delivery end in Atlanta, the driver did not have any movers available on site to help him when he arrived. He was asking other moving crews that were on site with other customers if they could help him unload the truck. Extremely unprofessional. When I asked where his helpers were, he told me “don’t worry about that“. Other people on site chimed in and told him that it is some thing for me to worry about as I am his customer.

I asked again how long it would be before his help arrived, and he said 30 minutes. He became very frustrated that I would not rearrange my entire schedule to meet him the next day.

Eventually, two men came and began to assist him with unloading the truck. But before that, I asked him to simply open the doors to the truck so that I could see that my belongings were on there before I provided him with the final cash payment of over $2400. He refused to show me my belongings. He asked me very rudely if I thought he would drive all that way and not have my belongings. I told him it has nothing to do with him or trust, I just preferred to see my belongings prior to turning over almost $2500 in cash as a final payment. It was a simple request. Once again, other movers unrelated to my situation on site stated that it’s not uncommon at all for a mover to show a customer that their belongings are on the track before providing final cash payment.

After having to wait an hour before he had any help arrive, to add insult to injury and he refused to waive any additional fees such as the distance from the truck to the moving storage unit. I was charged an additional $250 above and beyond the nearly $2500 in cash I’d just paid for him to get on an elevator to take my items to a storage unit. A $4,400 moved turned into over $7K! I insisted again that he simply open the doors to the truck so that I could visibly see my belongings before providing my final cash payment and he reluctantly obliged.

I never felt treated as a valued customer, I was spoken to in very disrespectful tones by Patriot movers and basically ignored by employees of Patriot Movers that did not want to answer legitimate questions that I had as a customer.

I was never told that Movers that were not part of a moving company would be present during this process. I was under the impression that any mover I hired would have their own bonded and licensed employees handling my belongings.

I am very disappointed that Trinity connected me with the transportation provider that had extremely poor service and poor communication. I would hope that Trinity would not continue to work with this broker. I was also never told that my belongings would be going to a storage facility in New Jersey pending the delivery date. I had no insight into what would be happening with regard to the process at all.

Move size: 3 Bedroom Home Service cost: $7300

Do not for any reason work with this company.

We have been waiting on our items for over 7 weeks with no definite word from the moving company when it will be here (dates change with every update). Trinity will do nothing with the leverage they have as the broker.

With a family of six we have been living off of inflatable mattresses and fold down chairs.

Save yourself this heartache by going with another company. This is a nightmare for anyone with family to experience, and you will get no backing from Trinity once they are paid.

Move size: 3 Bedroom Home Service cost: $12500

Stay away from this company if you don't want to be scammed. I was first given initial estimated cost for my moving of 4300 $, after I spend 15 min on the phone, explaining to one of their employees how many and what items exactly I need to be moved.

Next day I realized I have forgotten some items, and I took photos of everything, including the items described in our initial conversation. I asked for updated new estimated moving quote over a dozen times in the next few days. On July 1, someone named Bruce Richards finally sends me an email, in which he assures me, and I quote “The diver can adjust the estimate on pickup with minor changes “

My emails and phone calls were either ignored, or I was told over the phone that someone will get back at me. Someone from trinity called me at 9:30 pm and told me the movers are coming next day, Wednesday, possibly in the morning , even though i was told i will be given a call that would give me time to prepare. I asked for the pick up date to be moved to Thursday and i was told that will cost me 750 $. No movers showed up on Thursday or the following day, no explanation was ever given, no one tried to contact me to tell me what is going on

On Saturday, the movers from Jet moving and storage finally showed up and the driver after looking at my items at home, gave me a new estimated quote of 11 222 $. He told me that he doesn’t have the refrigerator, the patio chairs and few more items on his list. I showed him the email with the attached photos of all those items that I send on July 1. According to the initial estimated cost, my estimated cubic feet space was calculated at 360, but the driver said that would actually be over 1300 cubic feet. How adding a few items that he did not have on his list and should have had can take up more than triple room in the truck?

How is going from 4300 $ to 11222 $ a minor change?? Why all my voicemails and emails repeatedly asking for updated moving quote were ignored. Well according to the electronic agreement you have to sign with Trinity relocation group, you lose your right for refund if you have to cancel 48 hours before the moving date. So I was given absolutely intentionally unrealistic moving quote, with inaccurate numbers of how much cubic feet space my items would take in the mover’s truck. In an email received on 11 of July, someone from Trinity relocation group customer service has the audacity of actually asking me “What is the difference? You would have paid for all of the additional items you had, whether you gave them to Bruce initially or the driver”. This is so absurd and that I am lost for words. Trinity employees deliberately did not update their estimated moving cost so I can miss the time frame to ask for a refund according to their electronic agreement

Move size: 2 Bedroom Home Service cost: $11222

We negotiated with Trinity in early May 2021 to have my mothers’ apartment boxed up and moved to a storage shed about 10 miles away. We had to be out of the apartment by May 30th. Originally scheduled for a mid-May move, They twice delayed the move finally on or about May 29th. When they showed up, the contract they showed my was for one dresser, when in fact, after calling the office it was for 1 dresser and 70 boxes. They bill on volume. The packers that showed up were not aware that they had to do the packing as well and refused to move anything until this could be settled with Trinity. As we had to have my mother out by May 30th, there wasn’t enough time to reschedule and cancelled the contract. We I again called the office they confirmed it was to be 1 dresser and 70 boxes. I believe that there was not enough room on the contract copy the movers brought to show the 70 boxes.

Trinity has refused to refund my $700+ payment as they say that we cancelled within 48 hrs. of the move. After a month on back and forth conversations, the issue is still not resolved.

In additional conversations with Customer service, one of the reps indicated that they were suppose to come to the apartment and verify the volume. This never happened.

I would absolutely not use this moving company. They have been rude and do not take what the customer is implying.

Move size: 1 Bedroom Home Service cost: $1900

The sales person conducted a video estimate of my move from TX to GA and claimed that the estimate of $14,000 was safe because it already over-estimated by 7%. He also committed to me that it will be a direct-ship, i.e. no storage required so the delivery would be just the truck travel time. When the movers showed up, they said my move will cost about $22,000 and will not load unless I agree. I had a final estimate details with the Trinity so-called quality assurance team 2 days before the move, and the number of boxes and furnitures were adjusted to exactly what it will be. I called them but there is no help. I am stuck with having to pay a lot more or reduce my items. I ended up removing 1/3 of the furnitures, and still having to pay $20,000. Also the move is not direct, the items will be sent to storage until a trucker will pick-up, and will be loaded with other clients. I called and emailed Trinity afterwards but no one return any of my calls or email. This is a scam. Don't use them. I had estimates from more reputable nationwide van lines and their estimate was $18,000 and will not depend on space. Never use these brokers as they bears no responsibilities. I am going to also file a federal complaint of their business practice.

Move size: 4 Bedroom Home Service cost: $20000

They provide you with an estimate with a very accurate list then reviewed it with you just days before the moving day and then on moving day the price is 40% higher and they claim your furniture is bulky. Pretty amazing when the furniture is nothing special and a sofa a love seat and a two piece China cabinet was removed that was on that list the day of the move that should have reduced the price . They provide a lower price to lure you, then when you get the final price it's $3400.00 more. They try to tell us now that we had a choice not to use them and you can turn them away when you are closing on your house that day. Stay away I do not recommend you use them. I should have listen to the reviews myself. If anyone wants to see photo's of my furniture and the boxes please let me know. The bulky reference is what they say to try to justify there model to lure you and then change the price

Move size: 3 Bedroom Home Service cost: $10508

First let me say there was no hidden costs what they quote is what you pay. You pay exactly the amount. I have a 1-bedroom apartment and was moving across town, I had never hired movers before, so I was a little anxious. Two guys pulled up with a massive truck exactly on time. I showed them the apartment quickly, one of the guys had me fill out paperwork as the other guy got right to work!! These guys were hilarious, courteous and QUICK! I was moved across town with all my stuff within 2 hours and 20 minutes. Not only were these guys super quick, but they kept me fully entertained and took the anxiety away and were just awesome guys! I would use them again in a heartbeat and recommend them to everyone!!

Move size: 1 Bedroom Home Service cost: $1300

I've never used movers before and have I been missing out.My team made things so easy. I felt like my apartment was almost empty after two guys took two big loads out to the truck in their dollies. Of course, there was still a lot left to do, but they made quick work of it. Kevin and Matthew were really professional and courteous and pleasant. They kept my things safe with good wrapping and packing, and were very careful putting things back inside my house. All of the costs and quoting was very transparent from Stacy in the office to the movers. No surprises at the end.

Move size: 1 Bedroom Home Service cost: $1370

The sales rep at Trinity completely misrepresented all aspects of our cross country move. We were told it would take 30 days max but 10-14 days was more likely. We're now at the 16 day mark& just found out that our furniture has not even left the original pick up city & it won't arrive for a month yet! Customer service is non-existent. They connect you with a moving company you've never heard of & then wash their hands of you. Movers were very unprofessional, left a mess, and were 7 hours late showing up. Another review mentions the price being increased on the day of the move, which also happened to us. We've reached out to three different representatives at Trinity multiple times, through phone and email, and have received no resolution or support.

Move size: 1 Bedroom Home Service cost: $7000