Trinity Relocation Group

Do yourself a favor - don't answer the phone if Trinity Relocation is calling you. Here are the facts -

Received an estimate - deposit made after that, they don't care. 2 hours before the movers were supposed to arrive - I received a call, "tire issues" they will be there tomorrow morning instead. Had to call the buyer of my house and rearrange possession. I was told I would be compensated, talk to the driver and he will take care of it. Spoke to the driver the next day and he said you were never on my schedule. "I don't know what you are talking about."

Everything loaded on the truck seemed very nice and professional - then stuff arrived at my new house. Refrigerator damaged, lost some plates and other small items. Went to fill out a claim - they gave me the wrong claim company, then told me to leave a message with a new number and the gentleman will call me. The lack of customer service is a joke!

Bottom line - Don't use them - terrible experience - expensive and not worth it. They don't care, just want the money. Had to pay deposits on time, but when it comes to customer service and taking responsibility, Nothing! Use PODS - less expensive and at least you are responsible for your stuff.

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Move size: 3 Bedroom Home Service cost: $6800

I’m writing this review here as well as any other moving review site because this company deserves nobody’s business. Their MO is to lock you into a reasonable rate and at the same time omit large items from the original quote hoping that you will not notice. Then when half your deposit is forfeit the movers come and increase the cost. Don’t work with this company they are shady and dishonest. On or around Jan. 20 2021. I received an estimate for a move from California to Maryland and subsequently after receiving video estimates from other companies chose to proceed with Trinity for around $7300. From what I remember I sent pictures to an Owen and possibly forwarded a completed estimate from another company. Assuming that the estimator did their job correctly I put a deposit down and proceeded with other necessary moving necessities. Having a lot of other things on my plate, I was unable to fully go over the original estimate for 100% accuracy. After seeing a number of red flags with this company we elected to cancel but were instead put in touch with an operations manager Jack Thompson on Feb 5th having already passed our cancelation window for a full refund and being assured that Trinity would get this job done, no problem we elected to proceed with the move. 3-4 days before our move on on 9 Feb we received an email letting us know that our move is soon and to add any additional items that we needed in order to calculate space. I was currently on a cross country drive to my new employment location and could not complete a full inventory of our house and again partly assumed that the original estimate was accurate aside from an extra tv that we needed to add. On 12 Feb. I had reached my destination and decided to do an inventory on our household goods vs. what was on the estimate. Multiple things were wrong on the estimate that I didn't notice before. Two of our three beds and bed frames were entered in with the wrong size and multiple large items were not even included in the estimate to begin with. I made the additions to a new estimate and sent it to Bruce Richards senior estimator. After going over the items he said our new estimate would be $10000 instead of the original $7300. He could not do a video estimate because he said he doesn't know how big things are on the video. 2 other companies I worked with required a video walkthrough before providing an estimate. When my wife called Bruce to explain the number of boxes she packed and items that we added, Bruce was rude, interrupting and talked over my wife multiple times. After getting on the phone with Bruce his excuse was that he takes a lot of calls and doesn't work in customer service. This is unacceptable behavior. When the customer service rep called me, she was also rude, she talked over me as well, and laughed audibly when she said I didn't understand how the process works. She also shortly after calling me simply asked if we wanted to cancel. There was no attempt to keep our business except to drop $500 off of the already $2700 increase. We elected to cancel anyway due to the lack of professionalism, courtesy, customer service, and outright shady business practices of not providing accurate estimates hoping that the customer wouldn't notice. When Jack the operations manager convinced us that we should stay with trinity, he assured me that I could call him day or night and that they would make our move as smooth as possible. After trying to call him twice, I called customer service to see if they could put me in touch with Jack. The customer service rep said "No, the operation manager is the owner and doesn't talk to customers." After explaining that I had already talked to Jack once before she said that was a one time courtesy. Not only is this company discourteous, disrespectful, and unsympathetic, they are liars as well. Overall I want this complaint to be on the record for others so when they see it they can steer clear of this shady, dishonest, and terrible company. Jack even had the audacity to say that he tries to run a company with Christian values. Not one bit of our treatment had a hint of Christian values. We lost a great deal of money, time and peace of mind from the interactions with this company.

Move size: 3 Bedroom Home Service cost: $10000

I was required to pay $1,165 up front - by the end I paid about $4,000 and had several broken items that I was unable to get reimbursed for. They subcontracted with a company from NJ and I had to pay over $1K on the spot plus tip each worker $50. My furniture was due to arrive July 2 but did not arrive until July 20 and was delivered by a third company whichI had to pay over $1K. Several lamp shades, china, and a glass cabinet shelf were broken. I applied for reimbursement with photos and details. They just gave me the runaround until I gave up.

Move size: 2 Bedroom Home Service cost: $4000

Absolutely horrible experience. Quoted a price which was far below what the ultimate cost was. The worst thing was that the movers they contract with did not estimate correctly how much time it would take them. I told both Trinity and the movers that our HOA has very strict rules on the times allowed. They disregarded this, had to stay an extra day and charged 300.00 before they would unload. Trinity basically told me tough luck, they would not guarantee anything. It was an exorbitant amount of money but it was the point. Don't do it!!!!! I must admit I was forewarned.

Move size: 2 Bedroom Home Service cost: $7000

We hired them to move us at the end of January, 2021. We were moving from PA to FL. We carefully packed all out furnitures, etc and we provided them with the number of boxes we would be using. We didn't understand that as a broker they would be using another company for the actual move. For us that was All Points Movers. We were quoted a price of $2500 and on the day of the move, All Points said we need to pay an additional $1,000 in the form of cash or money order before they would begin to load the truck. We paid the money because our house was going to settlement and we had to be out. When we arrived in Fl, many items were damaged, ruined or missing. We were referred to All Points to put in a claim for the items. We wanted our stuff in tact....money is not going to bring back was they ruined. All of the folks I dealt with at Trinity were rude and not at all helpful. This is a scam. Do not use them...be warned. We will be contacting the appropriate government agencies who oversee long distance moving. Hopefully, they will be out of business sooner rather than later.

Move size: 1 Bedroom Home Service cost: $3500

I had hired them for our move, a few weeks ahead of time. I asked them to pack up on Thursday and load the truck on Friday. They gave us a 3 day window (Tue-Thu) in which they could come and pack things up, which was already going to be hard because I was going to have to live in a house full of boxes with my 3 children and pets for 3 days if they came on Tuesday, and then they would load the truck and leave on Friday. I called the first guy who talked to me (sales guy, very nice, said all the things I wanted to hear) multiple times in the past weeks and told him it would be horrible if they came on Tue or Wed for the reasons above and told him multiple times the truck could no leave until Friday anyway, and he told us to rest easy because usually they would only come in the days we requested. We are signing the house on Friday, so will not even get the keys until Friday evening. On Monday morning I receive a call from a truck driver (third party) saying: I know the job is tomorrow but could I come today? And that's when I found out he would get there Friday morning. I said, absolutely not and call the company to tell them I needed the truck to leave on Friday and they just kept telling me: your window was from Tue-Thu, even though I talked to the guy over the phone multiple times and he reassured me the truck would leave on Friday. So then I was left with the options of having my stuff taken on Tuesday and left in a storage over the weekend and paying a fee (and me living in an empty house with no mattress or anything for 4 days with my children). Having them pick up on the dates I actually asked and delivering in 10 business days (I payed an extra fee for 2 day delivery and having a truck for only our stuff), and then paying an extra fee for this service as well, which meant I would have to live in a different empty house for 10 days. I pleaded and begged they found another truck driver for 1 or 2 days later but they couldn't care less. I found out they try to find a driver whois on his way back from a job to come to our house, which is fine, but that is the reason they would not find another driver for 1 or 2 days later, it was just an inconvenience to them. Btw, while talking to the driver (the only one who seemed to care) I found out they hire third party drivers, who on their side (these are his own words) find a couple of guys on craigs list to help him, so they have no idea who is actually getting into people's houses. So I had to find another company 4 days before my move, and lost the deposit, so they just made a lot of money for just being incompetent and not doing any actual work. I absolutely don't recommend this company.

Move size: 4+ Bedroom Home Service cost: $8600